CentralSquare Technologies

Title: Project Manager (Public Safety Software) - Remote Location: United States Company: CentralSquare Technologies JobID#: 608787 Department: Professional Services Type: Full Time Job Description: What We’re About At CentralSquare, we don’t just build software - we power public servants and uplift communities with Hero-Grade Technology. Every line of code, every feature we deliver helps heroes across North America protect, serve, and save lives. When you join us, you become part of a mission-driven team creating technology that makes communities safer and stronger. Your Growth Matters. We believe heroes deserve opportunities to rise. That’s why we invest in your career with mentorship, learning programs, and clear paths for advancement. If you’re motivated, there’s no limit to how far you can go. Your Commitment Deserves Reward. We offer competitive compensation and a benefits package designed to support your life inside and outside of work—tuition reimbursement, parental leave, paid volunteer hours, and unlimited PTO. Plus, our flexible work environment gives you the freedom to balance your heroic work with personal well-being, whether you’re in the office or remote. Join us and help build the tools that power real-life heroes. Together, we make a difference. The Opportunity This role is responsible for the overall planning, directing, and coordination of project activities and resources for assigned projects to ensure they are completed on time and within budget. This role also serves as the primary contact for our clients throughout their software implementation projects. These projects may involve implementing a combination of software, hardware, and services for an organization. This role is responsible for successfully managing interactions between different internal departments and clients and vendors to fulfill our contractual obligations. The work performed in this role will directly impact the team's productivity, effectiveness, and overall customer satisfaction. Job Duties Include: - Initiates, plans, executes, controls, and closes projects. - Assembles the project team, assigns individual responsibilities, identifies appropriate resources needed, and develops the schedule to ensure the timely completion of the project. - Subject-matter expert knowledge of the implementation process and contractual language. - Acts as a mentor to the PM team and helps train new hires. - Leads technical discussions between product and operations on process improvement for specific modules. - Drives and refines the process. - Works on the most challenging and large-scale projects with minimal supervision. - Works independently or in a team environment and shares knowledge with others. - Displays good communication skills with a customer service focus. - Comfortably and effectively presents to audiences of various sizes. - Manages a strategic portfolio including high revenue engagements with little to no supervision. - May conduct one on ones with team members. - Assists team members on escalations when needed for small/medium size projects. Consult on large size projects with the help of manager. - Maintains current and identify new professional services tools and/or software to increase productivity. - May lead large group meetings on process and product. - May lead weekly team meetings and provide weekly status notes - May communicate and review work assignments with the team. - May work with team members to proactively avoid repeat problems for future implementations. - May create weekly financial milestones, monthly forecasting for revenue recognition, and end-of-month project percent complete. - May create forecasts of revenue for projects. - Performs all other duties as assigned Requirements: - B.A. or B.S. Degree with PMP and/or CSM certifications - 2-4 years of experience in Project Management - Master’s Degree preferred - Must have advanced skills in project management and implementation processes and methodologies (including but not limited to PMBOK and SCRUM) - Must have demonstrated leadership experience in managing complex teams and clients while mentoring and driving seamless collaboration - Must have a proven track record contributing, creating, and implementing project management processes and methodologies - Must have advanced experience and proficiency in deploying, configuring, and/or managing various PM tools for the management of schedules, milestones, risks, issues, forecasts CJIS Clearance A required part of the onboarding process for this role involves obtaining CJIS (Criminal Justice Information Services) clearance—a critical credential for safeguarding public safety data. At CentralSquare, we’ll stand with you every step of the way to secure this clearance should you be selected for hire. As part of the process, a comprehensive background check will be conducted, and please note that U.S. citizenship or permanent residency is generally required to obtain CJIS clearance. CentralSquare Technologies: Where Mission Meets Innovation CentralSquare Technologies is proud to be an Equal Opportunity Employer. We are committed to fostering a workplace that is inclusive, respectful, and free from discrimination—where all individuals are valued, supported, and provided equal opportunity to succeed. We place a strong emphasis on supporting military veterans and their spouses and recognize the leadership, discipline, resilience, and mission-oriented mindset they bring to the workforce. The skills developed through military service—such as accountability, teamwork, adaptability, and the ability to perform under pressure—are highly valued at CentralSquare and directly contribute to our success. In addition to our commitment to veterans, CentralSquare Technologies welcomes and encourages applicants from all backgrounds. We are committed to equal employment opportunity for all qualified individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law. Our employees reflect a wide range of experiences, perspectives, and identities, and this diversity strengthens our ability to innovate and serve the public sector, whether through our public safety or public administration businesses. Through our technology, we support public servants and the communities they serve, and we believe our workforce should reflect those communities as well. If you are seeking an opportunity to contribute to meaningful work that impacts communities nationwide—whether continuing a legacy of service or beginning a new chapter—CentralSquare Technologies invites you to apply. Your next mission starts here.

Title: Vulnerability Operations Engineer Location: United States Job Description: What We’re About At CentralSquare, we don’t just build software - we power public servants and uplift communities with Hero-Grade Technology. Every line of code, every feature we deliver helps heroes across North America protect, serve, and save lives. When you join us, you become part of a mission-driven team creating technology that makes communities safer and stronger. Your Growth Matters. We believe heroes deserve opportunities to rise. That’s why we invest in your career with mentorship, learning programs, and clear paths for advancement. If you’re motivated, there’s no limit to how far you can go. Your Commitment Deserves Reward. We offer competitive compensation and a benefits package designed to support your life inside and outside of work—tuition reimbursement, parental leave, paid volunteer hours, and unlimited PTO. Plus, our flexible work environment gives you the freedom to balance your heroic work with personal well-being, whether you’re in the office or remote. Join us and help build the tools that power real-life heroes. Together, we make a difference. The Role CentralSquare is seeking a Vulnerability Operations (VulnOps) Engineer to join our Security team. This is an individual contributor role purpose-built for the post-AI era of vulnerability discovery — where AI models can now find and exploit flaws at machine speed, and reactive patch cycles are no longer sufficient. This role is not an advisory function. The VulnOps Engineer owns the full pipeline from discovery through fix delivery: running AI-powered scanning against CentralSquare's codebases and dependencies on a continuous basis, generating validated fixes, and submitting ready-to-merge pull requests into owning teams' Azure DevOps pipelines. App teams retain code review and merge authority; this role exists to ensure they are never handed a problem without also being handed a solution. Job Duties Include: Proactive Vulnerability Discovery - Operate and continuously improve an AI-powered scanning pipeline across CentralSquare's first-party codebases, open-source dependencies, and infrastructure components - Use Claude Code, Veracode, and Orca to conduct ongoing static analysis, software composition analysis (SCA), and cloud posture assessments - Apply reachability analysis to distinguish genuinely exploitable vulnerabilities from theoretical findings, reducing alert fatigue and focusing remediation effort where risk is real - Monitor threat intelligence feeds, CVE disclosures, and coordinated disclosure programs (including Project Glasswing patch releases) to identify newly disclosed vulnerabilities affecting CentralSquare's software supply chain Fix Development and Delivery - Develop and validate fixes (code patches, dependency upgrades, configuration changes) using AI coding agents such as Claude Code, verifying resolution without regressions before submission - Submit validated fixes as pull requests into owning teams' Azure DevOps repositories, with clear documentation of the vulnerability, risk context, and fix rationale to support efficient review and merge - Collaborate with application and infrastructure teams during code review, providing technical context and responding to questions about proposed changes SLA Ownership and Reporting - Own the end-to-end SLA lifecycle for all open findings, maintaining real-time tracking of detection, fix submission, and merge status in the vulnerability management system - Proactively escalate findings approaching SLA breach with remediation options and risk context - Produce regular reporting on pipeline health, SLA adherence, remediation velocity, and open risk posture for the security leadership team Toolchain and Pipeline Maintenance - Own the configuration, tuning, and operational health of VulnOps tooling including Veracode, Orca, Claude Code, and Azure DevOps security integrations - Identify and reduce false positive rates through policy tuning and reachability filtering, ensuring signal quality remains high as scan volume increases - Contribute to the development of automated remediation pipelines, including AI-assisted fix generation integrated directly into CI/CD workflows - Evaluate and recommend new tools and capabilities as the AI security tooling landscape evolves Cross-Functional Collaboration - Work closely with application engineering, DevOps, and infrastructure teams to ensure fix delivery is efficient and minimally disruptive to development velocity - Provide security guidance to engineering teams on secure coding practices and dependency management in the context of AI-accelerated vulnerability discovery - Partner with the Risk and Compliance team to ensure vulnerability data and SLA metrics align with audit and regulatory reporting requirements (NIST CSF, PCI DSS, CJIS) - Perform other duties as assigned Skills & Requirements Qualifications Education and Experience - Bachelor's degree in Cybersecurity, Computer Science, or Information Technology, or equivalent professional experience - 5–7 years of professional experience in application security, vulnerability management, or a combined security engineering role - Demonstrated hands-on experience using AI coding agents (Claude Code or equivalent) to find, evaluate, and generate fixes for software vulnerabilities Technical Skills - Proficiency with SAST and SCA tooling; direct experience with Veracode strongly preferred - Experience with cloud security posture management; direct experience with Orca preferred - Working experience with Azure DevOps for CI/CD pipeline integration and pull request workflows - Ability to read, understand, and write code across at least two languages commonly used in enterprise SaaS environments (e.g., Java, C#, Python, JavaScript/TypeScript, Terraform) - Strong understanding of reachability analysis and the ability to apply it to distinguish exploitable findings from theoretical risk - Familiarity with dependency and supply chain security concepts, including SBOM generation and management - Working knowledge of common vulnerability classes (injection, memory corruption, authentication flaws, insecure deserialization, etc.) and their remediation patterns - Understanding of security frameworks including NIST CSF and CIS Controls Soft Skills and Work Style - Highly systematic and process-driven — capable of managing a high volume of concurrent findings without losing precision or letting items fall through the cracks - Self-directed and accountable: this role is measured by fix delivery and SLA outcomes, not activity metrics - Strong written communication skills — fix submissions must include documentation that gives owning teams sufficient context for confident, efficient code review - Comfortable working across organizational boundaries, earning credibility with engineering teams through technical quality rather than authority - Able to prioritize effectively under pressure, with clear judgment about when to escalate versus resolve independently CJIS Clearance A required part of the onboarding process for this role involves obtaining CJIS (Criminal Justice Information Services) clearance—a critical credential for safeguarding public safety data. At CentralSquare, we’ll stand with you every step of the way to secure this clearance should you be selected for hire. As part of the process, a comprehensive background check will be conducted, and please note that U.S. citizenship or permanent residency is generally required to obtain CJIS clearance.

Role Description We're seeking a strategic and execution-oriented Product Manager to drive the evolution of our public safety software portfolio. In this role, you'll own the product vision and roadmap for mission-critical solutions used by 911 dispatch centers, law enforcement agencies, and emergency response teams nationwide. You'll balance user needs, business objectives, and technical feasibility to deliver products that directly impact community safety. This is a high-impact role where you'll collaborate with engineering, design, sales, and customer success teams to shape products that our customers depend on in life-or-death situations. What You'll Do - Product Strategy & Vision: - Define and own the product roadmap for assigned products, aligning stakeholder priorities with market opportunities and customer needs. - Conduct user research, competitive analysis, and market assessment to identify growth opportunities and inform product strategy. - Establish success metrics and KPIs to measure product performance, adoption, and business impact. - Communicate product vision and strategy to executive leadership, cross-functional teams, and external stakeholders. - Execution & Delivery: - Collaborate with engineering teams in an Agile environment to translate product requirements into actionable user stories and acceptance criteria. - Make data-driven prioritization decisions, balancing feature development, technical debt, and operational improvements. - Work closely with UX/UI designers to create intuitive experiences for users working in high-pressure environments. - Lead sprint planning, backlog grooming, and release planning activities with development teams. - Go-to-Market & Customer Engagement: - Partner with marketing and sales to develop go-to-market strategies, positioning, and messaging for new features and releases. - Define pricing strategies and packaging that maximize customer value and business profitability. - Present product demos and roadmaps at customer meetings, trade shows, and industry conferences. - Gather customer feedback through on-site visits, user interviews, and advisory board sessions. - Serve as the voice of the customer internally, advocating for user needs in product decisions. - Cross-Functional Collaboration: - Build strong relationships with sales, customer success, and professional services teams to understand customer challenges and market dynamics. - Coordinate with third-party partners and technology vendors to integrate complementary solutions. - Provide product training and enablement to internal teams and customers. - Participate in RFP responses and strategic customer engagements. Qualifications - 3-5 years of product management experience, preferably in B2B SaaS, enterprise software, or public sector technology. - Bachelor degree in Business, Computer Science, Engineering, or related field (or equivalent practical experience). - Demonstrated success owning and delivering products from concept through launch. - Strong understanding of Agile/Scrum methodologies and experience working with engineering teams. - Excellent written and verbal communication skills, with ability to influence stakeholders at all levels. - Analytical mindset with experience defining metrics, analyzing data, and making evidence-based decisions. - Ability to travel up to 40% for customer visits, conferences, and team meetings. Preferred Qualifications - Experience with public safety, emergency services, or government technology solutions. - Technical background or ability to understand complex system architectures and APIs. - Familiarity with CAD (Computer-Aided Dispatch), or Mobile systems. - Experience managing products in highly regulated or compliance-driven industries.

Role Description This role is responsible for the overall planning, directing, and coordination of project activities and resources for our Public Safety projects to ensure they are completed on time and within budget. This role also serves as the primary contact for our clients throughout their software implementation projects. These projects may involve implementing a combination of software, hardware, and services for an organization. This role is responsible for successfully managing interactions between different internal departments and clients and vendors to fulfill our contractual obligations. The work performed in this role will directly impact the team's productivity, effectiveness, and overall customer satisfaction. - Initiates, plans, executes, controls, and closes projects. - Assembles the project team, assigns individual responsibilities, identifies appropriate resources needed, and develops the schedule to ensure its timely completion. - Consistently exercises effective communication and follow through and acts as the client's single point of contact during the project implementation. - Will handle add-on projects and a vast amount of small to medium-sized agency new projects with minimal supervision. - Ensure that all projects are delivered on time, within the scope and budget. - Establish and maintain relationships with third-party vendors. - Create and maintain comprehensive project documentation. - Report and escalate to management as needed. - Measure project performance using appropriate tools and techniques. - Perform other related duties as assigned. - Works independently and in a team environment. - Collaborates and shares knowledge with others. - Practices strong communication skills with a customer service focus. - Able to comfortably and effectively present to audiences of various sizes. - Identifies risks and seeks guidance from leadership or more experienced Project Managers as needed. - Performs all other duties as assigned. A required part of the onboarding process for this role involves obtaining CJIS (Criminal Justice Information Services) clearance—a critical credential for safeguarding public safety data. At CentralSquare, we’ll stand with you every step of the way to secure this clearance should you be selected for hire. As part of the process, a comprehensive background check will be conducted, and please note that U.S. citizenship or permanent residency is generally required to obtain CJIS clearance. Qualifications - B.A. or B.S. Degree or an Associate's Degree or certificate with equivalent work experience. - 0 - 3 years of experience in customer facing Project Management. - Knowledge of project management methodology and processes. - Ability to travel up to 25%. - Familiarity and hands-on experience using MS products including Excel, Word, Outlook, Project, and PowerPoint. - Familiarity with Certinia (FinancialForce) a plus!

What We’re About At CentralSquare, we don’t just build software - we power public servants and uplift communities with Hero-Grade Technology. Every line of code, every feature we deliver helps heroes across North America protect, serve, and save lives. When you join us, you become part of a mission-driven team creating technology that makes communities safer and stronger. Your Growth Matters. We believe heroes deserve opportunities to rise. That’s why we invest in your career with mentorship, learning programs, and clear paths for advancement. If you’re motivated, there’s no limit to how far you can go. Your Commitment Deserves Reward. We offer competitive compensation and a benefits package designed to support your life inside and outside of work—tuition reimbursement, parental leave, paid volunteer hours, and unlimited PTO. Plus, our flexible work environment gives you the freedom to balance your heroic work with personal well-being, whether you’re in the office or remote. Join us and help build the tools that power real-life heroes. Together, we make a difference. Job Summary This role is responsible for driving AWS cloud cost optimization and improving cloud margins across CentralSquare’s SaaS product portfolio. Operating within the Finance organization with a strong FinOps orientation, the analyst will be deeply hands-on – identifying, tracking, and executing cost reduction initiatives in partnership with Cloud and Development teams. The ideal candidate brings a finance foundation combined with genuine technical aptitude: comfort navigating AWS billing data, working with large datasets, and engaging directly with engineering teams to translate cost drivers into actionable savings. This person will serve as a key contributor to cloud margin reporting, savings tracking, and the cultural shift toward cost-aware development practices across the organization. Job Duties Include: • Own and manage the AWS cloud cost savings tracker, monitoring initiative progress against budget targets across Cloud Team and Development-Dependent workstreams. • Analyze AWS Cost and Usage Reports (CUR) and billing data to identify optimization opportunities. • Build and maintain cloud margin reporting by product line, partnering with Accounting and Engineering to ensure AWS cost allocations are accurate and tied to revenue-generating services. • Partner with development teams to build cost awareness into the engineering culture – translating how code and architecture decisions (instance sizing, data transfer patterns, storage tiers, etc.) drive AWS spend. • Evaluate and manage AWS commitment instruments (Reserved Instances, Savings Plans) – monitoring coverage, utilization, and identifying stranded or expiring commitments as the environment evolves. • Design and maintain dashboards and other data visualizations that surface cloud cost trends, savings performance, and margin data to finance and executive stakeholders. • Respond to ad-hoc requests for cloud cost analysis and reporting; build reusable queries and models that reduce manual effort over time. • Key contributor on cross-functional and companywide financial analysis initiatives.

Title: Manager of Customer Project Management Location: United States Job Description: United States - - - - - - About CentralSquare Technologies CentralSquare Technologies is Hero-Grade. As the trusted provider of public sector software in North America, more than 8,000 agencies rely on our comprehensive, cloud-based platform to manage critical operations – from dispatch to records, permitting to payroll. We serve with purpose and stand together with our heroes, committed to supporting the public sector with software built for impact. Job Description What We’re About At CentralSquare, we don’t just build software - we power public servants and uplift communities with Hero-Grade Technology. Every line of code, every feature we deliver helps heroes across North America protect, serve, and save lives. When you join us, you become part of a mission-driven team creating technology that makes communities safer and stronger. Your Growth Matters. We believe heroes deserve opportunities to rise. That’s why we invest in your career with mentorship, learning programs, and clear paths for advancement. If you’re motivated, there’s no limit to how far you can go. Your Commitment Deserves Reward. We offer competitive compensation and a benefits package designed to support your life inside and outside of work—tuition reimbursement, parental leave, paid volunteer hours, and unlimited PTO. Plus, our flexible work environment gives you the freedom to balance your heroic work with personal well-being, whether you’re in the office or remote. Join us and help build the tools that power real-life heroes. Together, we make a difference. The Opportunity This Manager of Customer Project Management will provide strategic oversight, mentoring, and standardization for our team of Public Safety focused Customer Project Managers. They will ensure project delivery aligns with business goals, manage resource allocation across projects, and optimize processes to keep projects on track. This role is responsible for the successful on-time completion of projects their team handles and for managing interactions between different internal departments, as well as clients and vendors. The work performed in this role will directly impact the productivity and effectiveness of the project team and resulting in customer satisfaction. As such, this role is responsible for the strategic planning, performance management, decision-making, and driving team motivation and accountability. Key Responsibilities Strategic Oversight & Governance: Defines, implements, and maintains standardized project management methodologies, tools, and best practices, including the development and implementation of standard project management processes and best practices. People Leadership & Mentoring: Responsible for hiring, onboarding, coaching, and evaluating performance for a team of project managers. Guides the team to achieve organizational goals by setting a clear vision, fostering a positive culture, and mentoring employees to reach their full potential. Portfolio Management: Oversees multiple projects simultaneously, ensuring compliance with scope, budget, and schedule across the portfolio. Forecasts and tracks the team’s projects toward the achievement of the progress and revenue targets. Stakeholder & Risk Management: Addresses high-level risks, resolves cross-project dependencies, and acts as an escalation point for issues that cannot be resolved by individual project managers. Follows up with team members to proactively avoid repeat problems for future implementations. Resource Allocation: Ensures proper staffing across the portfolio and manages the allocation of resources to align with company priorities. Skills & Requirements Requirements: - Associates or Bachelor’s Degree in related area, or equivalent experience - 2+ years of strong leadership and people management experience - 5+ years of customer facing Project Management experience - Expert knowledge of project management methodology and processes - Demonstrated ability in setting strategy, driving performance, consistently producing superior results, cultivating ownership while enforcing company policies - Strong communicator with the ability to influence and drive action - Displays collaborative management style and a strong customer service orientation - Demonstrated analytical and quantitative skills and use hard data and metrics to back up assumptions and concepts - Solution-oriented and creative thinking skills to evaluate the problem and to drive win-win outcomes - Ability to juggle multiple priorities and make things happen in a fast-paced, dynamic environment - Relentless focus on process improvement execution - Must be able to comfortably and effectively present to audiences of various sizes - Must be able to travel up to 25% travel during the implementation of projects - PMP a plus but not required - Public Safety experience also a plus, but not required CJIS Clearance A required part of the onboarding process for this role involves obtaining CJIS (Criminal Justice Information Services) clearance—a critical credential for safeguarding public safety data. At CentralSquare, we’ll stand with you every step of the way to secure this clearance should you be selected for hire. As part of the process, a comprehensive background check will be conducted, and please note that U.S. citizenship or permanent residency is generally required to obtain CJIS clearance.

What We’re About At CentralSquare, we don’t just build software - we power public servants and uplift communities with Hero-Grade Technology. Every line of code, every feature we deliver helps heroes across North America protect, serve, and save lives. When you join us, you become part of a mission-driven team creating technology that makes communities safer and stronger. Your Growth Matters. We believe heroes deserve opportunities to rise. That’s why we invest in your career with mentorship, learning programs, and clear paths for advancement. If you’re motivated, there’s no limit to how far you can go. Your Commitment Deserves Reward. We offer competitive compensation and a benefits package designed to support your life inside and outside of work—tuition reimbursement, parental leave, paid volunteer hours, and unlimited PTO. Plus, our flexible work environment gives you the freedom to balance your heroic work with personal well-being, whether you’re in the office or remote. Join us and help build the tools that power real-life heroes. Together, we make a difference. The Opportunity This role performs post-sale, off-site, and on-site client-site work for our Public Safety customers. They will be responsible for infrastructure reviews, virtualization, storage configuration, security reviews, backups, antivirus, operating systems installation and configuration\hardening, SQL Server installation and configuration\hardening, Active Directory configuration, database tuning, clustering, cloud deployments, software installations, operating system, SQL and software upgrades, testing, disaster recovery, technical meetings, hardware and software maintenance, interface/integration installation and configuration on CentralSquare deployments as assigned. This role will possess experience in providing technical services and must be able to achieve an entry-level of product knowledge across one or more CentralSquare Technology product families. This position will serve as a liaison between CentralSquare and its clients to deliver a high-quality customer experience and be able to partner with internal and external team resources and convey customer feedback to technical design, engineering, and project management staff. Job Duties Include: - Able to work independently and in a team environment. - Willingly collaborates and shares knowledge with others. - Practices strong communication skills with a customer service focus. - Strong organizational skills and ability to work efficiently and effectively manage priorities to meet multiple project timelines with minimal guidance. - Articulates technical and functional concepts to technical and non-technical audiences. - Requirements gathering. - Able to continually pass background check requirements for working on and connecting to public safety information systems. - Adheres to and promotes CentralSquare Technologies Core Values. - Performs all other duties as assigned.

What We’re About At CentralSquare, we don’t just build software - we power public servants and uplift communities with Hero-Grade Technology. Every line of code, every feature we deliver helps heroes across North America protect, serve, and save lives. When you join us, you become part of a mission-driven team creating technology that makes communities safer and stronger. Your Growth Matters. We believe heroes deserve opportunities to rise. That’s why we invest in your career with mentorship, learning programs, and clear paths for advancement. If you’re motivated, there’s no limit to how far you can go. Your Commitment Deserves Reward. We offer competitive compensation and a benefits package designed to support your life inside and outside of work—tuition reimbursement, parental leave, paid volunteer hours, and unlimited PTO. Plus, our flexible work environment gives you the freedom to balance your heroic work with personal well-being, whether you’re in the office or remote. Join us and help build the tools that power real-life heroes. Together, we make a difference. The Opportunity This consultant role requires the ability to engage in discussions with customers' Finance and/or Human Resource/Payroll staff relating to new implementations, internal projects, and new service offerings, as a subject matter expert in our Financial Software, Naviline. The consultant will have a passion for the customer, demonstrated through professionalism and striving for excellence in all aspects of the customer experience. This includes implementing complex projects to conclusion while maintaining high customer satisfaction. The role requires an individual who is resourceful, confident under pressure, and has demonstrated skill as a subject matter expert in multiple areas of the software. Travel is required as needed. Job Duties Include: - Assist customers with system configuration based on recommended best practices, workflows, and business requirements. - Perform system demonstrations and assist the customer with system review prior to go-live. - Develop and maintain subject matter expert knowledge for the configuration of our software solutions. - Provide consistent follow-through on the project tasks, deliverables, and communications with the Project Manager and the clients. - Build and maintain strong working relationships with customers. - Work independently with minimal supervision to meet required deadlines for a project as well as taking responsibility and ownership of issues and assignments. - Work with a wide range of disciplines and personalities, both internally and externally. - Requires frequent guidance from more experienced Project Managers and more senior consultants. - Performs all other duties as assigned.

What We’re About At CentralSquare, we don’t just build software - we power public servants and uplift communities with Hero-Grade Technology. Every line of code, every feature we deliver helps heroes across North America protect, serve, and save lives. When you join us, you become part of a mission-driven team creating technology that makes communities safer and stronger. Your Growth Matters. We believe heroes deserve opportunities to rise. That’s why we invest in your career with mentorship, learning programs, and clear paths for advancement. If you’re motivated, there’s no limit to how far you can go. Your Commitment Deserves Reward. We offer competitive compensation and a benefits package designed to support your life inside and outside of work—tuition reimbursement, parental leave, paid volunteer hours, and unlimited PTO. Plus, our flexible work environment gives you the freedom to balance your heroic work with personal well-being, whether you’re in the office or remote. Join us and help build the tools that power real-life heroes. Together, we make a difference. The Opportunity This role will be responsible for the overall planning, directing, and coordination of project activities and resources for our Public Safety clients, alongside leading the Project Management team. This role may involve the implementation of a combination of software, hardware, and services within the organization. This role is responsible for the successful on-time completion of projects and for managing interactions between different internal departments, as well as clients and vendors. The work performed in this role will directly impact the productivity and effectiveness of the project team and resulting in customer satisfaction. As such, this role is responsible for the strategic planning, performance management, decision-making, and driving team motivation and accountability. Job Duties: - Guides the team to achieve organizational goals by setting a clear vision, fostering a positive culture, and mentoring employees to reach their full potential. - Initiates, plans, executes, controls, and closes projects. - Assembles the project team, assigning individual responsibilities, identifying appropriate resources needed, and developing the schedule to ensure the timely completion of the project. - Manages project scope, including project deliverables, timelines, client responsibilities, and expectations. - Forecasts, tracks, and manages projects toward the achievement of the progress and revenue targets. - Uses requirement-gathering techniques to record detailed customer requirements, enhancements, or feature requests in order to establish project deliverables. - Creates and maintains detailed work plans and documentation for project implementation. - Communicates and reviews work assignments with the team. - Manages day-to-day project activities. - Establishes timelines for each phase of implementation (e.g. kickoff, BPR, configuration, conversion, system review, training and go live). - Implements the approved actions and workarounds required to mitigate project risk events in order to minimize the impact of the risks on the project. - Consistently exercises effective communication and follow through and acts as the client’s single point of contact during the project implementation. - Obtains sign-off on the completion of major project milestones. - Prepares regular status reports and facilitates status meetings with CentralSquare team and customers. - Encourages creation of lessons learned document during the execution of project work. - Follows up with team members to proactively avoid repeat problems for future implementations. - Conducts customer visits during project implementation. - Creates weekly financial milestones, monthly forecasting for revenue recognition, and end-of-month project percent complete. - Leads the development and implementation of standard project management processes and best practices. - Consistently demonstrates accurate forecasts of revenue for projects. - Works independently and in a team environment and shares knowledge with others. - Displays good communication skills with a customer service focus. - Comfortably and effectively present to audiences of various sizes. - Performs all other duties as assigned.

What We’re About At CentralSquare, you’ll get the opportunity to work in a collaborative environment within a company that builds complex web-based enterprise applications for our Public Servants across North America. As over 250 Million citizens in the US are impacted by CentralSquare Software, we are on a trajectory to revolutionize the way agencies address citizens’ needs by improving quality of life and building safer, smarter communities...and we need great candidates to do it! Looking to grow your career? That’s great! Hard work should be rewarded, and we are committed to cultivating careers while providing competitive compensation and a great benefits package, including tuition reimbursement, parental leave, paid volunteer hours, and unlimited PTO. Our flexible work environment also enables you to take advantage of an excellent work-life balance whether you are in office or working remotely. The Role This role is responsible for the overall planning, directing, and coordination of project activities and resources for assigned projects to ensure they are completed on time and within budget. This role also serves as the primary contact for our clients throughout their software implementation projects. These projects may involve implementing a combination of software, hardware, and services for an organization. This role is responsible for successfully managing interactions between different internal departments and clients and vendors to fulfill our contractual obligations. The work performed in this role will directly impact the team's productivity, effectiveness, and overall customer satisfaction. Job Duties Include: - Initiates, plans, executes, controls, and closes projects. - Assembles the project team, assigns individual responsibilities, identifies appropriate resources needed, and develops the schedule to ensure the timely completion of the project. - Subject-matter expert knowledge of the implementation process and contractual language. - Acts as a mentor to the PM team and helps train new hires. - Leads technical discussions between product and operations on process improvement for specific modules. - Drives and refines the process. - Works on the most challenging and large-scale projects with minimal supervision. - Works independently or in a team environment and shares knowledge with others. - Displays good communication skills with a customer service focus. - Comfortably and effectively presents to audiences of various sizes. - Manages a strategic portfolio including high revenue engagements with little to no supervision. - Maintains current and identify new professional services tools and/or software to increase productivity. - May lead large group meetings on process and product. - May lead weekly team meetings and provide weekly status notes - May communicate and review work assignments with the team. - May work with team members to proactively avoid repeat problems for future implementations. - May create weekly financial milestones, monthly forecasting for revenue recognition, and end-of-month project percent complete. - May create forecasts of revenue for projects. - Performs all other duties as assigned