CCI Systems

• General project intake and setup to ensure related documentation is properly stored. • Process project documentation to create project related tracking tools and testing. • Process incoming daily reports from field staff to ensure proper project allocation, accurate coding, and supporting documentation are received. • Review supporting documentation to ensure quality and accuracy. • Create, process, and update as-built maps throughout the project lifecycle. • Review and process field logs to ensure that work is properly entered into the system. • Assist with documentation of procedures and standardization of workflows to optimize efficiency. • Provide clear, accurate, and timely communication to relevant stakeholders. • Identify and report all workflow issues, operational inefficiencies, risks, and inadequate standards. • Identify unmitigated risk and escalate significant risk to the Operations Support Manager. • Other duties as assigned by leadership.

• Develop, document, and maintain internally developed web applications, integrations, and processes. • Participate in application design and architecture. • Understand business requirements and establish root cause to ensure proposed solutions efficiently solve the problem. • Ensure all delivered code meets quality, security, and performance standards. • Provide support for the software you and the team develop through creation and refinement of developer, team, support personnel, and end-user documentation. • Collaborate with support personnel to triage issues and provide end-user support of team generated software. • Advocate for and enforce peer delivered code meets quality, security, and performance standards through code review/testing in accordance with team standards. • Work closely with other IT Development and IT Operations teams to provide sophisticated cross-system functionality. • Work closely with IT operations to ensure reliable application deployment and operation. • Actively engage in agile/kanban/iterative development methodology. • Participate and lead requirement gathering processes. • Participate in, lead and initiate team, department, and business process improvement. • Participate in and lead preparation and execution of all scheduled and ad-hoc deployment and break-fixes. • Openly communicate with other team members and management on best practices, issues, new requirements, and architecture. • Advocate for and enforce peer behavior relating to confidentiality of company information. • Build on your personal knowledge base through continued education and training, document and share your knowledge with the team. • Ensure confidentiality of company information. • Other duties as assigned by management.

• Overseeing all aspects of assigned field projects from initiation through completion. • Serves as the primary point of contact for customers and field teams. • Ensuring projects are delivered on time, within budget, and to the highest quality standards. • Drives financial performance, maintains schedule and SLA adherence, ensures timely invoicing, and promotes customer satisfaction. • Proactively identifies and communicates potential sales opportunities to the Sales team. • Ensure all field personnel consistently follow established safety practices and protocols to maintain a safe working environment. • Confirm that all in-house employees and subcontractors fully understand job specifications, scope, and customer expectations. • Develop, coordinate, and assign daily and weekly work activities to drive timely progress and successful project completion. • Monitor field work quality and compliance to ensure alignment with job specifications, standards, and contractual requirements. • Maintain high levels of customer satisfaction by attending customer meetings and providing regular status updates as required. • Oversee and manage all fielding and permitting requirements to ensure regulatory and project compliance. • Participate in scheduled conference calls to document, track, and resolve quality issues; escalate concerns as necessary to appropriate stakeholders. • Meet regularly with key internal personnel to ensure effective two-way communication and alignment with project goals and objectives. • Oversee and implement corrective actions related to project performance or personnel issues to meet cost targets, schedules, and customer expectations. • Hire, manage, and onboard in-house employees and subcontractors as required by project workload. • Conduct performance reviews for direct reports and establish goals that promote continuous development and high performance. • Coach, train, and develop direct reports; review, approve, and submit weekly timesheets. • Promote and represent the company image by exercising sound, ethical business practices with employees, customers, and the public, ensuring service quality meets or exceeds expectations. • Perform additional duties and responsibilities as assigned.

• Design site plans for OSP (Outside Plant) fiber and coaxial cable routes. • Understand survey field notes and sketches to create new or update existing designs using various software platforms. • Organize and maintain revisions of project drawings. • Generation of bills of materials, splice sheets, and other supporting documentation for design. • Complete assigned work while maintaining an elevated level of quality, accuracy, and efficiency. • Work with project managers, design engineers, and QC team to meet deadlines. • Focus on productivity and accuracy of designs in a high production environment. • Adherence to customer specifications. • Complete assigned work while maintaining a high level of quality, accuracy, and efficiency.

• Perform new build walkout or as-built mapping. • Follow guidelines to provide detailed accurate route of existing or new build plant. • Ensure all tasks are completed in accordance with customer and industry specifications. • Obtain the correct field information, record verification, document all details for aerial and underground telecommunications including fiber, coax, poles, pedestals, and more.

• Provide technical expertise for customer network upgrades and services • Assess Outside Plant (OSP) and Inside Plant (ISP) hardware • Correct customer network failures and improve network performance • Diagnose and repair plant-related issues • Conduct system sweeps and document findings • Install and optimize HFC equipment • Collaborate with customers and subcontractors for project requirements • Ensure daily field operations and project documentation