• Remotely diagnose and resolve equipment issues. • Coordinate parts and field support. • Manage follow-up appointments and service quotes. • Perform remote software updates. • Build strong customer relationships. • Monitor and ensure HPM software performance. • Provide technical service to requests from all media channels. • Utilize remote diagnostics and troubleshooting techniques. • Coordinate customers’ requests for application training. • Fulfill contract agreements including software and patches upgrades on remote systems. • Lead realization of new projects in cooperation with technical resources from Philips and hospital IT teams.

• Work closely with customers to help them successfully implement and use Duna’s product • Act as the technical point of contact for integrations, onboarding, and product rollouts • Technically scope requirements early in the implementation process • Troubleshoot implementation issues and guide customers toward scalable solutions • Collaborate closely with product, engineering, and growth to improve implementation flows and customer experience • Help shape how Duna works with customers by improving documentation, tooling, and processes

• Perform preventative maintenance, installations, troubleshooting, and repairs on medical equipment • Maintain relationships with customers and ensure timely communication and resolutions • Adhere to company policies and hospital protocols for regulatory compliance • Document all work performed including ordering of parts

We value talented professionals who are eager to contribute to our organization, even when there may not be an immediate opening that matches their background. If you believe your skills and experience could be an asset to Liventus, we encourage you to submit your resume for future consideration. Our team regularly reviews submitted applications and will reach out should an opportunity arise that aligns with your qualifications.