CCC Intelligent Solutions

Title: Senior Director, Marketing & Communications Operations Location: Chicago (Green St), IL Job Description: Salary range is: $181,030.54 - $235,000.00 This position is equity and bonus and/or commission eligible. CCC Intelligent Solutions Inc. (CCC) is a leading cloud platform for the multi-trillion-dollar insurance economy, creating intelligent experiences for insurers, repairers, automakers, part suppliers, and more. At CCC, we’re making life just work by empowering more than 35,000 businesses with industry-leading technology to get drivers back on the road and to health quickly and seamlessly. We’re pushing boundaries with innovative AI solutions that simplify and enhance the claims and repair journey. Through purposeful innovation and the strength of its connections, CCC technologies empower the people and industry relied upon to keep lives moving forward when it matters most. The Role The Senior Director, Marketing & Communications Operations builds and leads the operating foundation that enables a modern, high-performing Marketing, Communications, and CSR organization at CCC. This role owns the shared services that power brand, creative, events, and digital marketing, and establishes the operating rhythm, team norms, and management systems that allow the organization to scale with clarity, consistency, and impact. This leader is both a functional owner and an organizational integrator—ensuring teams are resourced effectively, work is prioritized transparently, and leaders have clear visibility into performance, progress, and constraints. As Marketing, Communications, and CSR evolve into a strategic growth and narrative engine, this role ensures the operational discipline to turn strategy into sustained, high-quality execution. This role reports to the Vice President, Marketing, Communications & CSR and leads a team. Key Responsibilities: Marketing & Communications Shared Services Leadership - Own and evolve shared services that support the enterprise Marketing and Communications organization, ensuring these teams deliver high-quality, on-brand work with speed and consistency, and serve as strong partners to stakeholders—aligned to CCC’s growth and reputation goals including: - Creative services (design, motion, video) - Events strategy and execution - Digital marketing channels (web, social, email/digital communications) and performance analytics Operating Model, Planning, and Program Management Serve as the operational backbone of the Marketing, Communications & CSR organization by designing and leading core team operations. Establish a predictable operating rhythm (weekly, monthly, quarterly) that keeps teams focused on the highest-value work and reduces friction across functions. Responsibilities include: - Annual and quarterly planning - Program and project management across marketing and communications - Capacity planning, prioritization, and sequencing - Intake, resourcing, and workflow management Process, Systems, and Measurement Build and mature the operational infrastructure needed to support an integrated, full-funnel organization, including: - Standardized workflows, playbooks, and toolsets - Operational metrics, performance tracking, and reporting - Budget ownership and vendor management in partnership with Finance and Procurement - Foundations for data, analytics, and measurement capabilities - Support the evolution from a channel-based model to a connected, lifecycle-oriented engine through clear processes, shared standards, and measurable outcomes. People Leadership and Talent Development Lead a diverse set of managers and individual contributors across creative, events, and digital functions. Ensure teams feel supported, empowered, and connected to enterprise outcomes. - Set clear expectations, goals, and accountability - Coach leaders on prioritization, stakeholder management, and execution - Build a culture of collaboration, continuous improvement, and results Requirements: - 12–15+ years of experience in marketing, communications, marketing operations, marcom operations, or agency operations - Experience in business-to-business, automotive, insurance, insuretech and/or SaaS preferred - Bachelor’s degree preferred - Proven experience leading shared services or centralized teams in a complex organization - Strong operator mindset: planning, prioritization, process design, and execution rigor - Ability to balance structure with flexibility in a fast-moving environment - Credible partner to senior leaders; comfortable setting boundaries, making trade-offs, and driving change - Experience supporting brand, creative, digital, and/or communications teams strongly preferred - Hybrid. Travel less than 10%. About CCC's Commitment to Employees: CCC Intelligent Solutions understands that our employees play an integral role in our vision to shape a world where life just works. Our team is defined by our values of Integrity, Customer-Focus, Innovation, Inclusion & Diversity, Tenacity, and Connection. Through diverse perspectives, purposeful innovation, and the strength of connections, our technologies empower the people and industry relied upon to keep lives moving forward when it matters most. At CCC, together everyone can thrive as we innovate and collaborate, creating employee experiences that just work. We are committed to providing opportunities for our people to make real-life impacts, advance in their careers, and contribute to CCC’s success. CCC offers competitive compensation and benefits to support you and your families, including: - 401K Match - Paid time off - Annual Incentive Plan Performance Bonus - Comprehensive health insurance - Adoption Assistance - Tuition Reimbursement - Wellness Programs - Stock Purchase Plan options - Employee Resource Groups

• Complete assigned audits at automotive repair facilities in accordance with OEM and manufacturer guidelines, based on site availability and scheduling • Complete monthly vehicle inventory at dealerships by the assigned deadline, which offers flexibility to determine when work is completed • Conduct required visual inspections while accurately documenting vehicle and audit information. • Ensure timely, accurate data is submitted to support our audit programs, reporting, and automotive market valuation • Work independently while meeting quality standards and assigned deadlines

• Complete assigned audits at automotive repair facilities in accordance with OEM and manufacturer guidelines, based on site availability and scheduling • Complete monthly vehicle inventory at dealerships by the assigned deadline, which offers flexibility to determine when work is completed • Conduct required visual inspections while accurately documenting vehicle and audit information. • Ensure timely, accurate data is submitted to support our audit programs, reporting, and automotive market valuation • Work independently while meeting quality standards and assigned deadlines

• Generate viable leads for CCC Solutions through outbound calling, targeted campaigns, and special projects • Conduct high-volume outbound calls to identify, qualify, and nurture leads, ensuring viable opportunities are routed to the appropriate territory representative • Log all outreach activity accurately and in real time in Salesforce, maintaining up-to-date and complete account records • Engage prospects using a consultative approach to understand their business needs and effectively position CCC Solutions • Partner with territory representatives and cross-functional teams to align on lead handoff processes and campaign priorities • Support marketing-driven campaigns and special projects to drive lead volume and conversion • Contribute to other sales initiatives and projects as assigned by management

• Complete assigned audits at automotive repair facilities in accordance with OEM and manufacturer guidelines, based on site availability and scheduling • Conduct required visual inspections while accurately documenting audit information. • Ensure timely , accurate data is submitted to support our audit programs, reporting, and automotive market valuation • Work independently while meeting quality standards and assigned deadlines

Role Description The Sr. Product Sales Manager is a SaaS sales role within CCC's Insurance Solutions Group, focused on driving revenue growth of a specific product line across an assigned book of business. Partnered with Client Partners in a co-prime model, this role owns the product motion and carries quota — primarily through cross-sell into existing CCC accounts and secondarily through net-new logo acquisition. We're looking for someone who can run a full sales cycle, learn new products quickly, and thrive in a matrixed sales environment. - Drive adoption of the assigned product line into existing CCC accounts by partnering with Client Partners to identify fit, build the business case, and run the sales cycle through close. - Lead with the assigned product as a wedge into net-new carrier logos; bring in the Client Partner as the relationship expands. - Proactively build and manage your own pipeline through prospecting, territory planning, and marketing-partnered campaigns. - Collaborate cross-functionally with Solutions Engineers, Client Success, and Pricing/Deal Desk throughout the sales cycle and post-close handoff. - Maintain accurate pipeline and forecast data in Salesforce with clean hygiene and honest reporting. Qualifications - 3+ years of experience carrying a quota in SaaS or software sales with a track record of consistent attainment. - Full-cycle sales experience: prospecting, qualifying, coordinating demos, negotiating, and closing. - Demonstrated ability to learn new products and industries quickly and translate technical capabilities into business value. - Experience building and executing a territory plan within an assigned book of business. - Proven success building and expanding relationships with enterprise stakeholders. - Financial selling acumen with the ability to build ROI-driven business cases. - Comfortable working within a co-selling or overlay model with shared credit structures. - Experience operating within a cross-functional or matrixed sales team. Requirements - Prior overlay, specialist, or product-specific sales role experience. - Experience selling into large enterprise accounts. - Track record of over-attainment or President's Club recognition in a SaaS environment. - Insurance, claims, or P&C software industry background. Benefits - 401K Match - Paid time off - Annual Incentive Plan Performance Bonus - Comprehensive health insurance - Adoption Assistance - Tuition Reimbursement - Wellness Programs - Stock Purchase Plan options - Employee Resource Groups

• Complete assigned audits at automotive repair facilities in accordance with OEM and manufacturer guidelines, based on site availability and scheduling • Complete monthly vehicle inventory at dealerships by the assigned deadline, which offers flexibility to determine when work is completed • Conduct required visual inspections while accurately documenting vehicle and audit information • Ensure timely , accurate data is submitted to support our audit programs, reporting, and automotive market valuation • Work independently while meeting quality standards and assigned deadlines

• Complete assigned audits at automotive repair facilities in accordance with OEM and manufacturer guidelines, based on site availability and scheduling • Complete monthly vehicle inventory at dealerships by the assigned deadline, which offers flexibility to determine when work is completed • Conduct required visual inspections while accurately documenting vehicle and audit information. • Ensure timely , accurate data is submitted to support our audit programs, reporting, and automotive market valuation • Work independently while meeting quality standards and assigned deadlines

Role Description The Regional Field Supervisor (RFS) manages a team of part-time Field Inventory Representatives (FIRs) who perform used vehicle inventory collection at automotive dealerships and conduct audits for OEM programs. This role oversees execution, quality, and timeliness across a multi-state territory, ensuring compliance with inventory standards, OEM audit requirements, and evolving operational processes. The RFS also stays current with technology, tools, and system changes that impact field operations. Key Responsibilities: - Field Team Leadership & People Management: - Recruit, hire, onboard, train, coach, and terminate part-time Field Inventory Representatives (FIRs) and/or OEM Auditors. - Directly manage approximately 25–30 FIRs/Auditors across a multi-state territory. - Document employee communications and performance discussions at least monthly. - Limit turnover through engagement, coaching, and clear expectations. - Inventory & OEM Audit Oversight: - Oversee used vehicle inventory collection to ensure accuracy, completeness, and timeliness. - Monitor adherence to OEM audit guidelines, certification standards, and quality requirements. - Perform quality assurance reviews of inventory submissions and audit work product. - Ensure timely data collection, issue resolution, and compliance with internal standards. - Optimize inventory quantity and mix to support operational needs. - Training, Technology & Process Awareness: - Identify industry trends related to vehicle configuration, OEM audits, and inventory practices. - Stay current on technology, systems, tools, and platforms used for inventory and audits. - Translate system and process updates into clear guidance for FIRs. - Develop and maintain training guides, job aids, and reference materials. - Operational & Administrative Management: - Manage 5–7 departmental service levels tied to inventory and audit performance. - Monitor KPIs related to quality, timeliness, and coverage. - Manage travel planning and expenses in accordance with company guidelines. - Travel up to approximately 75% within the assigned multi-state territory. Qualifications - College degree preferred or equivalent relevant work experience. - 2–3 years of management experience in a service, operations, automotive, or field-based environment. - Experience managing remote or part-time teams preferred. - Strong organizational, communication, and problem-solving skills. - Ability to adapt to new technology and operational changes. - Valid driver’s license and proof of auto insurance required. - Ability to incur business-related travel expenses with standard reimbursement timelines. Benefits - 401K Match - Paid time off - Annual Incentive Plan Performance Bonus - Comprehensive health insurance - Adoption Assistance - Tuition Reimbursement - Wellness Programs - Stock Purchase Plan options - Employee Resource Groups

• Meet Casualty sales, revenue and assigned objectives • Help develop and implement an overall strategic plan for assigned and new accounts • Identify sales opportunities using a consultative sales strategy • Identify client’s “pain points” and strategically match CCC’s value propositions against them • Identify and qualify opportunities. • Create a pipeline report to track sales cycle • Maintain and grow key account relationships • Maintain and improve client satisfaction through coordinated effort across CCC • Implement required sales process for existing and new accounts • Partner with existing account teams for potential areas of opportunity, but also have the autonomy to set new sales and account planning strategies that yield new business for the organization • Drive collaboration across internal stakeholders at CCC, including product management and product development • Drive and monitor account planning and execution to deliver maximum revenue potential