Customized Recruiting & HR Services to Bring You the People that Drive Results
REI Coach
Location
United States
Posted
6 days ago
Salary
$96K / year
Seniority
Senior
Job Description
REI Coach
Carr Talent
• Develop and execute retention strategies for high-risk and high-value customer accounts. • Personally manage escalated client relationships to reduce cancellations and strengthen long-term partnerships. • Create customized success plans that maximize customer satisfaction and retention. • Monitor customer health metrics and proactively identify accounts showing signs of churn. • Conduct regular business reviews with VIP clients and serve as the primary escalation point for strategic accounts. • Identify opportunities to expand existing customer relationships through additional products and services. • Partner with Sales and Customer Success teams to drive account growth and maximize customer lifetime value. • Coach, mentor, and train Customer Success Managers on objection handling, negotiation, and relationship management. • Improve retention processes by analyzing churn trends and implementing best practices across the organization. • Track retention metrics, revenue protected, customer satisfaction, and overall team performance while providing regular reporting to leadership.
Job Requirements
- 5+ years of experience in Customer Success, Account Management, Client Services, Sales, or Customer Retention.
- Demonstrated success reducing customer churn and growing existing customer accounts.
- Strong consultative selling, negotiation, and conflict resolution skills.
- Experience managing executive-level and high-value client relationships.
- Proven ability to coach, mentor, and develop customer-facing teams.
- Strong analytical mindset with experience interpreting customer health metrics and KPIs.
- Proficiency with CRM systems and customer success platforms.
- Excellent verbal, written, and presentation communication skills.
- Highly organized with the ability to prioritize multiple client relationships simultaneously.
- Real Estate Investing industry experience is strongly preferred.
Benefits
- Comprehensive paid training and onboarding
- Employer-paid Medical, Dental, and Vision insurance
- 401(k) with company match
- Fully remote position with long-term growth opportunities
- Performance bonuses tied to customer retention, revenue protection, account expansion, and customer satisfaction
- Opportunity to make a direct impact on company growth and recurring revenue
- Work alongside a collaborative, high-performing leadership team
- Career advancement opportunities within a rapidly growing organization
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