Careforth

About Us A pioneer in the caregiving space, Careforth supports family caregivers across the United States to confidently care for their loved ones at home. Through a combination of in-person home visits, remote coaching and our proprietary digital collaboration app, we provide caregivers with support, guidance, confidence, and connection to resources they need. The Caregivers and families we support stay with Careforth for many years, building lasting relationships along the way. Join us today and live our values: lead with heart, cultivate trust, go beyond. Position Summary The Care Coach II supports family caregivers and their care recipients through a combination of empathy, technology, and proven methods of care. In collaboration with an interdisciplinary team, the Coach Advisor II provides support to caregivers through the full program lifecycle of onboarding, enrollment and ongoing coaching support. They will provide program information to caregivers, as well as provide dedicated support, education, and guidance to caregivers, giving them tools and confidence to enable better care for loved ones. Support and resources are provided via telephone and proprietary digital chat technology, using evidence-based methods of care that address both health care and social needs. The Care Coach II typically handles more complex, higher risk/need cases on the Care Coaching Team, which may span across multiple states and/or Seniorlink programs. What You Will Do - Engage, motivate, coach, and educate caregivers via phone and digital technology; empower caregivers to manage their own psychosocial, physical and environmental health to improve and maintain wellbeing - Manage case assignments, leverage technology to enable effective coaching and address the unique circumstance of caregivers. - Assess caregiver and care recipient needs, assisting the caregiver in creating and achieving care plan goals; may include navigation of benefits, coordination of care activities and referrals to external resources. - May support prospective caregivers through both scheduled outreach and participation in the team's shared inbound call line, delivering timely, on-demand coaching as needs arise. - Provide program overview; capture caregiver and caregiver/care recipient data using multiple systems to support ongoing program participation - Supports Careforth App onboarding and provides application support to drive caregiver engagement and streamline onboarding workflows - Collaborate with key stakeholders to assess care plans and caregiver engagement; identify problems and solutions - Document and report out on coaching activity with a focus on quality and outcomes; make recommendations as appropriate - Perform incident management in compliance with applicable state and program regulatory and/or accreditation requirements - Solicit feedback from caregivers to identify opportunities for additional support and process improvement - May act as a mentor for coaches and/or consultant for the caregiver support team - Participates in the on-call rotation to provide caregiver support and respond to urgent caregivers - Perform other duties as assigned What You Will Bring - Bachelor’s Degree and 4-6 years’ experience in care management, care coordination and/or chronic care management - Comprehensive knowledge of industry concepts and principles; Ability to provide coaching support and consultation across a broad range of clinical topics - Older adults, Dementia and Chronic Condition Management experience required - Managed Care/health plan experience strongly preferred - Exceptional active listening and communication skills with a focus on empathy - Proven experience accessing and locating community resources - Ability to navigate (and teach others to navigate and utilize) mobile applications - Ability to multitask in a fast-paced environment, with excellent decision-making skills - Demonstrated ability to balance scheduled responsibilities with on‑demand telephonic support in a fast‑paced, service‑oriented environment - Solid understanding and experience in care planning/case management is required - Multilingual skills required- Spanish - Must be able to work 8-5 PST /11-8 EST - Intermittent on-call rotation is expected for this role, compensation is provided You'll Benefit From At Careforth your well-being matters. With flexible schedules, a remote-first culture, and a nationally recognized wellness program, our benefits are designed to help you thrive, both professionally and personally. Discover how we invest in you: https://careforth.com/careers/#benefits The pay range for this position is $22.73 - $31.84/hourly. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and geographic location. # LI-Remote, #Gerontology, #Telephonic, #CaseManager, #SocialWork, #CareManager We cannot hire in the state of CA otherwise this is a fully remote role. Join Our Award Winning Team Founded in Boston, Careforth's caregiver programs and services improve health outcomes, keeping care at home longer. Additionally, our programs provide financial benefit to caregivers and cost savings to state agencies and health plans. At Careforth, we understand the challenges of caregiving and are committed to supporting family caregivers at every turn. Caregivers play a critical role in the future of healthcare—and so can you. Apply now! For more information, please visit www.Careforth.com. Careforth is an Equal Opportunity Employer* DISCLAIMER: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. *Careforth supports families with diverse backgrounds and as an equal opportunity employer, we seek employees who reflect the diverse population we serve. Careforth complies with all applicable laws concerning hiring and employment practices and is firmly committed to fostering and maintaining a workplace free from discrimination. We pledge to hire, train, and promote our employees without regard to race, religion, gender, gender identity, genetic information, age, national origin, sexual orientation, disability, veteran status, or any other category protected by applicable law. Careforth strives to create experiences that are accessible and welcoming to everyone, including making www.careforth.com and the careers site accessible to any and all users. If you would like to contact us regarding the company’s diversity, equity and inclusion initiatives, inquire about a specific accessibility need or the accessibility of our website, or if you need assistance completing an application process, please contact People & Culture at 866-797-2333.

Role Description Reporting to the Manager, Care Management, the Care Management Lead (CML) is responsible for supporting the clinical quality and compliance of care management services. The CML is the lead escalation point for clinical issue management and support. The CML works with teams to ensure compliance with documentation standards, required regulations, and best practices. The CML will collaborate with the Manager, Care Management and consult with additional clinical and compliance resources to ensure the effective onboarding and ongoing clinical support of care management teams to ensure delivery of high-quality services to consumers and caregivers. The CML creates and maintains a person-centered business culture that fosters commitment, continuous improvement, employee and caregiver engagement, and high performance. What You Will Do - Respond to requests from caregivers and consumers and communicate with team members regarding concerns or emerging issues - Track consumer risk and work with care teams to adjust the plan of care (POC) as appropriate - Manage the case conference process, facilitating case review as well as discussion of risk mitigation strategies and follow-up - Resolve and respond to complaints or grievances expressed by consumers or caregivers or their stakeholders - Drive effective utilization of established best practices and protocols across the team, ensuring compliance with contractual obligations and NCQA accreditation requirements; observe virtual/home visits with care management team members and review documentation for quality - Coach and mentor care team members and identify individual or team training needs; provide training to new clinical team members and others as needed - Assist the Manager, Care Management with incident investigations and reporting - Ensure continuous survey and audit readiness, maintaining compliance with company policies and practices as well as federal/state/local regulations - May supervise administrative staff - Perform other projects and duties as assigned Qualifications - Bachelor’s degree or equivalent, preferably in a health care or social services discipline - Minimum of 4-6 years of experience in case management and care planning for older adults with complex medical conditions and/or individuals with disabilities, preferably in a health care, long-term care, social service or community setting - An active RN license in OH or a LSW/LISW - Demonstrated ability to coach and mentor others - Working knowledge of case management systems, community service and delivery systems, and Microsoft Office suite - Ability to travel (usually by automobile) within assigned geographic area; valid driver’s license and automobile insurance is required - Additional state-specific qualifications may be required Benefits - Flexible schedules - Remote-first culture - Nationwide recognized wellness program - Investment in employee well-being Company Description Founded in Boston, Careforth's caregiver programs and services improve health outcomes, keeping care at home longer. Additionally, our programs provide financial benefit to caregivers and cost savings to state agencies and health plans. At Careforth, we understand the challenges of caregiving and are committed to supporting family caregivers at every turn.

About Us A pioneer in the caregiving space, Careforth supports family caregivers across the United States to confidently care for their loved ones at home. Through a combination of in-person home visits, remote coaching and our proprietary digital collaboration app, we provide caregivers with support, guidance, confidence, and connection to resources they need. The Caregivers and families we support stay with Careforth for many years, building lasting relationships along the way. Join us today and live our values: lead with heart, cultivate trust, go beyond. Position Summary Make a difference in people's lives while enjoying a flexible schedule. Our care management team is seeking an RN Care Manager to provide personalized care and support to caregivers and their loved ones. No night shifts or weekends required, and no on-call duties! As an RN Care Manager, you'll assess needs, create individualized care plans, conduct home visits, and ensure exceptional consumer care. Embark on an exciting journey with us and transform lives with your experience and compassion. What You Will Do - Conduct home visits in assigned territory to assess home safety, gather changes in health status, and provide clinical coaching and support including review of medications - Following an established care plan, provide ongoing coaching and support to caregivers via app, including resource referral, and reinforcement of best practices. - Develop trusting relationships with caregivers to influence change and reduce caregiver burnout - Document and review records for accuracy and timeliness, ensuring compliance with regulatory and accreditation standards - Other projects and duties as assigned. - Perform other duties as assigned. What You Will Bring - Must hold an active Registered Nurse (RN) License in the state of employment - Minimum two years of recent experience in direct care of elders or adults with disabilities - Ability to travel (usually by automobile) within assigned geographic area; valid driver’s license and automobile insurance is required - Experience in case management, care planning and assessment for cases including but not limited to eldercare, people with disabilities, and other complex medical needs in a health care setting - Proficiency in common software and web-based applications (e.g. MS Office, case management systems) - Additional state-specific qualifications may be required. You'll Benefit From At Careforth your well-being matters. With flexible schedules, a remote-first culture, and a nationally recognized wellness program, our benefits are designed to help you thrive, both professionally and personally. Discover how we invest in you: https://careforth.com/careers/#benefits The pay range for this position is $79,587 - $97,464. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and geographic location. Join Our Award Winning Team Founded in Boston, Careforth's caregiver programs and services improve health outcomes, keeping care at home longer. Additionally, our programs provide financial benefit to caregivers and cost savings to state agencies and health plans. At Careforth, we understand the challenges of caregiving and are committed to supporting family caregivers at every turn. Caregivers play a critical role in the future of healthcare—and so can you. Apply now! For more information, please visit www.Careforth.com. Careforth is an Equal Opportunity Employer* DISCLAIMER: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. *Careforth supports families with diverse backgrounds and as an equal opportunity employer, we seek employees who reflect the diverse population we serve. Careforth complies with all applicable laws concerning hiring and employment practices and is firmly committed to fostering and maintaining a workplace free from discrimination. We pledge to hire, train, and promote our employees without regard to race, religion, gender, gender identity, genetic information, age, national origin, sexual orientation, disability, veteran status, or any other category protected by applicable law. Careforth strives to create experiences that are accessible and welcoming to everyone, including making www.careforth.com and the careers site accessible to any and all users. If you would like to contact us regarding the company’s diversity, equity and inclusion initiatives, inquire about a specific accessibility need or the accessibility of our website, or if you need assistance completing an application process, please contact People & Culture at 866-797-2333.

About Us A pioneer in the caregiving space, Careforth supports family caregivers across the United States to confidently care for their loved ones at home. Through a combination of in-person home visits, remote coaching and our proprietary digital collaboration app, we provide caregivers with support, guidance, confidence, and connection to resources they need. The Caregivers and families we support stay with Careforth for many years, building lasting relationships along the way. Join us today and live our values: lead with heart, cultivate trust, go beyond. Position Summary The Senior Software Engineer will build and scale the Careforth App Platform, our suite of apps and websites, improving the lives of family caregivers and care recipients by enhancing the core tools used by coaches and clinicians. You’ll develop and deliver capabilities such as chat‑enabled collaboration, dashboards, alerting and triage workflows, and platform improvements for scalability, reliability, security, and accessibility. Your impact will be measured through tangible business outcomes, including increased operational efficiency and sustained high‑quality program delivery, with a strong emphasis on instrumentation and observability to learn quickly and iterate. You’ll partner closely with Product, Clinical, and Data & Analytics teams to plan, instrument, and observe what we ship across the stack. The Senior Software Engineer performs code development, maintenance, reviews, testing, analysis, and deploys software or product enhancements in modern CI/CD environments following Agile methodologies. In collaboration with the Director, Digital Solutions, Manager, Software Engineering, and Principal Solutions & Infrastructure Architect, you’ll also mentor Engineer I and Engineer II team members, raising engineering standards and sharing best practices. What You Will Do • Design and implement secure, scalable features for the Careforth application platform, including front-end development in JavaScript/TypeScript and back-end API/service development in Golang and Python. • Design, build, and evolve RESTful services, including thoughtful API design (e.g., versioning/backward compatibility, pagination, and idempotency where appropriate). • Implement responsive design and ensure cross-browser compatibility and accessibility. • Ensure high-quality delivery by writing unit and integration tests, partnering effectively with QA, and deploying reliably within CI/CD environments. • Write clean, maintainable, and testable code following best practices for performance, security, scalability, and reliability. • Complete complex assignments with architectural scope; provide technical leadership on critical projects by driving design decisions, reviewing code, and raising engineering standards. • Actively participate in Agile ceremonies, foster collaboration, and ensure high-quality delivery throughout the software development lifecycle. • Design and develop integrations with external partners, including secure data exchange patterns and clear interface contracts. • Apply secure engineering practices across the stack (e.g., input validation, authentication/authorization patterns, secure dependency management, secrets handling, and least-privilege principles). • Promote operational excellence by supporting production readiness (e.g., logging/metrics/tracing, monitoring/alerting, debugging, and root-cause analysis) and contributing to reliability improvements. • Mentor engineering team members and share expertise through pairing, code reviews, and technical guidance to promote technical growth. • Stay current with emerging technologies and recommend improvements to enhance platform performance and security. • Document complex systems, data flows, and specifications clearly and present them to technical and business stakeholders. • Perform other duties as assigned. What You Will Bring • Bachelor Degree in Computer Science or related field preferred or equivalent work experience. • 7-10 years as a full stack software developer • 3+ years proficiency in Golang and/or Python for back-end development • Proficiency in JavaScript/TypeScript, HTML, CSS for front-end development (minimum 3 years). • Experience building REST services is required • Experience with modern frameworks/libraries (e.g., React, Django, Gin, Gorm). • Solid understanding of performance optimization, concurrency, and scalability principles for systems. • SQL and data modeling experience required; PostgreSQL preferred. • Knowledge of caching and distributed messaging is a plus (e.g., Redis, RabbitMQ). • Proficiency with Git and modern CI/CD workflows (GitHub Actions preferred). • Familiarity with containerized deployments (Docker/Containerd) and orchestration (Kubernetes). • Basic knowledge of Cloud environments and cloud-native patterns (AWS preferred). • Experience with modern testing practices, including unit and integration testing. • Strong Linux fundamentals are a plus. ****Please note the interview process may entail an onsite finalist interview in Boston, MA. You'll Benefit From At Careforth your well-being matters. With flexible schedules, a remote-first culture, and a nationally recognized wellness program, our benefits are designed to help you thrive, both professionally and personally. Discover how we invest in you: https://careforth.com/careers/#benefits The pay range for this position is $111064 - $166596. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and geographic location. Join Our Award Winning Team Founded in Boston, Careforth's caregiver programs and services improve health outcomes, keeping care at home longer. Additionally, our programs provide financial benefit to caregivers and cost savings to state agencies and health plans. At Careforth, we understand the challenges of caregiving and are committed to supporting family caregivers at every turn. Caregivers play a critical role in the future of healthcare—and so can you. Apply now! For more information, please visit www.Careforth.com. Careforth is an Equal Opportunity Employer* DISCLAIMER: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. *Careforth supports families with diverse backgrounds and as an equal opportunity employer, we seek employees who reflect the diverse population we serve. Careforth complies with all applicable laws concerning hiring and employment practices and is firmly committed to fostering and maintaining a workplace free from discrimination. We pledge to hire, train, and promote our employees without regard to race, religion, gender, gender identity, genetic information, age, national origin, sexual orientation, disability, veteran status, or any other category protected by applicable law. Careforth strives to create experiences that are accessible and welcoming to everyone, including making www.careforth.com and the careers site accessible to any and all users. If you would like to contact us regarding the company’s diversity, equity and inclusion initiatives, inquire about a specific accessibility need or the accessibility of our website, or if you need assistance completing an application process, please contact People & Culture at 866-797-2333.

About Us A pioneer in the caregiving space, Careforth supports family caregivers across the United States to confidently care for their loved ones at home. Through a combination of in-person home visits, remote coaching and our proprietary digital collaboration app, we provide caregivers with support, guidance, confidence, and connection to resources they need. The Caregivers and families we support stay with Careforth for many years, building lasting relationships along the way. Join us today and live our values: lead with heart, cultivate trust, go beyond. Position Summary The Director of Security & IT will lead and mature Careforth's information security and IT infrastructure programs, ensuring the confidentiality and availability of our systems and data in a highly regulated healthcare environment. This senior leader will own our security posture end-to-end — from HIPAA and HITRUST compliance to cloud infrastructure and incident response — while partnering closely with Clinical, Product, Legal, and executive leadership. This role will oversee security strategy, IT operations and vendor risk management, serving as Careforth’s primary voice on security risk and IT resilience. What You Will Do • Own and continuously mature Careforth's information security program, ensuring policies and standards align with HIPAA, HITRUST, and applicable state privacy regulations. • Serve as the primary point of accountability for security risk management, threat monitoring, vulnerability management, and incident response. • Lead preparation for security audits and regulatory examinations, managing remediation of findings. • Partner with Legal and Compliance to maintain a robust data governance and privacy framework, including Business Associate Agreements (BAAs) and breach notification procedures. • Define and execute the IT roadmap, encompassing cloud infrastructure, end-user computing, enterprise applications, and systems reliability. • Manage vendor risk assessments and third-party security reviews; maintain an up-to-date vendor risk register. • Oversee IT operations including helpdesk, asset management, identity and access management (IAM), endpoint protection, and network security. • Drive the adoption of cloud-first and zero-trust architecture principles across the organization (AWS preferred). • Lead and mentor a high-performing team, fostering a culture of accountability and continuous improvement. • Develop and present security metrics, KPIs, and risk dashboards to executive leadership and the Board as appropriate. • Champion security awareness through training programs, phishing simulations, and a culture of shared responsibility. • Manage IT vendor relationships, contracts, and technology spend to ensure cost-effective, resilient operations. • Collaborate with the Software Engineering team to embed secure development practices. • Maintain and regularly test business continuity and disaster recovery plans. • Perform other duties as assigned What You Will Bring •10+ years of progressive experience in information security, including 3+ years in a people leadership role. •Strong familiarity with operating IT and telecommunications systems. •Deep expertise in HIPAA/HITRUST compliance and healthcare data privacy requirements; experience operating in a regulated healthcare or health tech environment is strongly preferred. • Strong knowledge of security frameworks such as NIST CSF, ISO 27001, and SOC 2 Type II. • Hands-on experience securing cloud-based environments and SaaS platforms (AWS preferred). • Proven track record leading incident response, forensic investigations, and disaster recovery planning. • Familiarity with secure software development practices and ability to partner effectively with engineering teams. • Experience with IAM platforms, endpoint detection and response (EDR) tools, and SIEM/log management solutions. • Exceptional communication skills; able to translate complex technical risk into clear business language for non-technical stakeholders including executive leadership. • Bachelor's degree in a related field or equivalent work experience; CISSP, CISM, CISA certification preferred. You'll Benefit From At Careforth your well-being matters. With flexible schedules, a remote-first culture, and a nationally recognized wellness program, our benefits are designed to help you thrive, both professionally and personally. Discover how we invest in you: https://careforth.com/careers/#benefits The pay range for this position is $133,900 - $214,337. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and geographic location. #LI-Remote ( except for CA) Join Our Award Winning Team Founded in Boston, Careforth's caregiver programs and services improve health outcomes, keeping care at home longer. Additionally, our programs provide financial benefit to caregivers and cost savings to state agencies and health plans. At Careforth, we understand the challenges of caregiving and are committed to supporting family caregivers at every turn. Caregivers play a critical role in the future of healthcare—and so can you. Apply now! For more information, please visit www.Careforth.com. Careforth is an Equal Opportunity Employer* DISCLAIMER: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. *Careforth supports families with diverse backgrounds and as an equal opportunity employer, we seek employees who reflect the diverse population we serve. Careforth complies with all applicable laws concerning hiring and employment practices and is firmly committed to fostering and maintaining a workplace free from discrimination. We pledge to hire, train, and promote our employees without regard to race, religion, gender, gender identity, genetic information, age, national origin, sexual orientation, disability, veteran status, or any other category protected by applicable law. Careforth strives to create experiences that are accessible and welcoming to everyone, including making www.careforth.com and the careers site accessible to any and all users. If you would like to contact us regarding the company’s diversity, equity and inclusion initiatives, inquire about a specific accessibility need or the accessibility of our website, or if you need assistance completing an application process, please contact People & Culture at 866-797-2333.

About Us A pioneer in the caregiving space, Careforth supports family caregivers across the United States to confidently care for their loved ones at home. Through a combination of in-person home visits, remote coaching and our proprietary digital collaboration app, we provide caregivers with support, guidance, confidence, and connection to resources they need. The Caregivers and families we support stay with Careforth for many years, building lasting relationships along the way. Join us today and live our values: lead with heart, cultivate trust, go beyond. Position Summary Make a difference in people's lives while enjoying a flexible schedule. Our care management team is seeking an RN Care Manager to provide personalized care and support to caregivers and their loved ones. No night shifts or weekends required, and no on-call duties! As an RN Care Manager, you'll assess needs, create individualized care plans, conduct home visits, and ensure exceptional consumer care. Embark on an exciting journey with us and transform lives with your experience and compassion. What You Will Do - Conduct home visits in assigned territory to assess home safety, gather changes in health status, and provide clinical coaching and support including review of medications - Following an established care plan, provide ongoing coaching and support to caregivers via app, including resource referral, and reinforcement of best practices. - Develop trusting relationships with caregivers to influence change and reduce caregiver burnout - Document and review records for accuracy and timeliness, ensuring compliance with regulatory and accreditation standards - Other projects and duties as assigned. - Perform other duties as assigned. What You Will Bring - Must hold an active Registered Nurse (RN) License in the state of employment - Minimum two years of recent experience in direct care of elders or adults with disabilities - Ability to travel (usually by automobile) within assigned geographic area; valid driver’s license and automobile insurance is required - Experience in case management, care planning and assessment for cases including but not limited to eldercare, people with disabilities, and other complex medical needs in a health care setting - Proficiency in common software and web-based applications (e.g. MS Office, case management systems) - Additional state-specific qualifications may be required. You'll Benefit From At Careforth your well-being matters. With flexible schedules, a remote-first culture, and a nationally recognized wellness program, our benefits are designed to help you thrive, both professionally and personally. Discover how we invest in you: https://careforth.com/careers/#benefits The pay range for this position is $38,000- $46,500.The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and geographic location. Join Our Award Winning Team Founded in Boston, Careforth's caregiver programs and services improve health outcomes, keeping care at home longer. Additionally, our programs provide financial benefit to caregivers and cost savings to state agencies and health plans. At Careforth, we understand the challenges of caregiving and are committed to supporting family caregivers at every turn. Caregivers play a critical role in the future of healthcare—and so can you. Apply now! For more information, please visit www.Careforth.com. Careforth is an Equal Opportunity Employer* DISCLAIMER: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. *Careforth supports families with diverse backgrounds and as an equal opportunity employer, we seek employees who reflect the diverse population we serve. Careforth complies with all applicable laws concerning hiring and employment practices and is firmly committed to fostering and maintaining a workplace free from discrimination. We pledge to hire, train, and promote our employees without regard to race, religion, gender, gender identity, genetic information, age, national origin, sexual orientation, disability, veteran status, or any other category protected by applicable law. Careforth strives to create experiences that are accessible and welcoming to everyone, including making www.careforth.com and the careers site accessible to any and all users. If you would like to contact us regarding the company’s diversity, equity and inclusion initiatives, inquire about a specific accessibility need or the accessibility of our website, or if you need assistance completing an application process, please contact People & Culture at 866-797-2333.

About Us A pioneer in the caregiving space, Careforth supports family caregivers across the United States to confidently care for their loved ones at home. Through a combination of in-person home visits, remote coaching and our proprietary digital collaboration app, we provide caregivers with support, guidance, confidence, and connection to resources they need. The Caregivers and families we support stay with Careforth for many years, building lasting relationships along the way. Join us today and live our values: lead with heart, cultivate trust, go beyond. Position Summary Make a difference in people's lives while enjoying a flexible schedule. Our care management team is seeking an RN Care Manager to provide personalized care and support to caregivers and their loved ones. No night shifts or weekends required, and no on-call duties! As an RN Care Manager, you'll assess needs, create individualized care plans, conduct home visits, and ensure exceptional consumer care. Embark on an exciting journey with us and transform lives with your experience and compassion. What You Will Do - Conduct home visits in assigned territory to assess home safety, gather changes in health status, and provide clinical coaching and support including review of medications - Following an established care plan, provide ongoing coaching and support to caregivers via app, including resource referral, and reinforcement of best practices. - Develop trusting relationships with caregivers to influence change and reduce caregiver burnout - Document and review records for accuracy and timeliness, ensuring compliance with regulatory and accreditation standards - Other projects and duties as assigned. - Perform other duties as assigned. What You Will Bring - Must hold an active Registered Nurse (RN) License in the state of employment - Minimum two years of recent experience in direct care of elders or adults with disabilities - Ability to travel (usually by automobile) within assigned geographic area; valid driver’s license and automobile insurance is required - Experience in case management, care planning and assessment for cases including but not limited to eldercare, people with disabilities, and other complex medical needs in a health care setting - Proficiency in common software and web-based applications (e.g. MS Office, case management systems) - Additional state-specific qualifications may be required. You'll Benefit From At Careforth your well-being matters. With flexible schedules, a remote-first culture, and a nationally recognized wellness program, our benefits are designed to help you thrive, both professionally and personally. Discover how we invest in you: https://careforth.com/careers/#benefits The pay range for this position is $68,700 - $99,700. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and geographic location. This position will cover the Southern GA (Augusta, Macon, Columbus, Warner Robins, Savannah, Albany) Join Our Award Winning Team Founded in Boston, Careforth's caregiver programs and services improve health outcomes, keeping care at home longer. Additionally, our programs provide financial benefit to caregivers and cost savings to state agencies and health plans. At Careforth, we understand the challenges of caregiving and are committed to supporting family caregivers at every turn. Caregivers play a critical role in the future of healthcare—and so can you. Apply now! For more information, please visit www.Careforth.com. Careforth is an Equal Opportunity Employer* DISCLAIMER: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. *Careforth supports families with diverse backgrounds and as an equal opportunity employer, we seek employees who reflect the diverse population we serve. Careforth complies with all applicable laws concerning hiring and employment practices and is firmly committed to fostering and maintaining a workplace free from discrimination. We pledge to hire, train, and promote our employees without regard to race, religion, gender, gender identity, genetic information, age, national origin, sexual orientation, disability, veteran status, or any other category protected by applicable law. Careforth strives to create experiences that are accessible and welcoming to everyone, including making www.careforth.com and the careers site accessible to any and all users. If you would like to contact us regarding the company’s diversity, equity and inclusion initiatives, inquire about a specific accessibility need or the accessibility of our website, or if you need assistance completing an application process, please contact People & Culture at 866-797-2333.

About Us A pioneer in the caregiving space, Careforth supports family caregivers across the United States to confidently care for their loved ones at home. Through a combination of in-person home visits, remote coaching and our proprietary digital collaboration app, we provide caregivers with support, guidance, confidence, and connection to resources they need. The Caregivers and families we support stay with Careforth for many years, building lasting relationships along the way. Join us today and live our values: lead with heart, cultivate trust, go beyond. Position Summary Reporting to the Manager of Business Applications, the Senior Salesforce Developer designs, develops, and implements Salesforce-based solutions that support Careforth’s healthcare programs, operations, and regulatory requirements. This role requires deep expertise in the Salesforce platform, healthcare business processes, and technical system design. This role will partner closely with Business Analysts, Product Owners, Administrators, and IT team members to translate business requirements into scalable, secure, and compliant technical solutions. This individual participates in the planning, design, implementation, and ongoing support of Salesforce solutions and integrations, ensuring that systems meet operational needs and regulatory standards. This role focuses on complex Salesforce development, including custom Apex, Lightning Web Components, integrations, and automation, to support of healthcare workflows such as eligibility, enrollment, authorizations, caregiver/member records, and program participation. What You Will Do • Design, develop, test, and implement Salesforce solutions using Apex, Lightning Web Components (LWC), Flows, and declarative tools. • Translate business and technical requirements into scalable, secure, and well-architected Salesforce solutions. • Collaborate with Business Analysts and Product Owners to refine requirements, write technical designs, and support backlog and QA processes. • Build and maintain integrations between Salesforce and external healthcare systems, including payer feeds, eligibility files, care management platforms, document management, and e-signature tools. • Ensure all solutions meet regulatory, compliance, and security requirements, including HIPAA and internal data governance standards. • Participate in planning and implementation of system enhancements and process improvements. • Conduct code reviews and ensure adherence to development standards, best practices, and platform limits. • Troubleshoot and resolve complex production issues, performing root cause analysis and implementing preventative measures. • Support release management activities, including deployment planning, validation, and post-release support. • Mentor junior developers and provide technical guidance to cross-functional partners. • Stay current on Salesforce platform updates, healthcare technology trends, and industry best practices to identify opportunities for improvement. • Perform other duties and special projects as required. What You Will Bring • 7+ years of experience working in Salesforce, Java or C# development required • Candidates must have some experience with Salesforce development • Strong hands-on experience with Apex (classes, triggers, batch, queueable, schedulable), Lightning Web Components (LWC), and Salesforce Flows. • Experience designing and implementing integrations using REST/SOAP APIs, platform events, or file-based processing. • Strong understanding of Salesforce data modeling, complex relational data structures, and the Salesforce security model. • NOGO experience desired. • Experience working in regulated environments and handling sensitive data, with a strong focus on security and compliance. • Experience working in Agile/Scrum development environments. • Proficiency with source control (Git) and CI/CD deployment processes. • Strong analytical, problem-solving, and communication skills, with the ability to work independently and collaboratively. • Demonstrated ability to influence technical decisions in a growth environment. • Must be able to work 8-5 EST hours. Preferred experience: • Salesforce Platform Developer I and/or II certification is highly desired. • Experience supporting healthcare workflows such as eligibility, enrollment, authorizations, claims, or care management. ****Please note the interview process may entail an onsite finalist interview in Boston, MA. You'll Benefit From At Careforth your well-being matters. With flexible schedules, a remote-first culture, and a nationally recognized wellness program, our benefits are designed to help you thrive, both professionally and personally. Discover how we invest in you: https://careforth.com/careers/#benefits The pay range for this position is $111,064 - $167,000. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and geographic location. Join Our Award Winning Team Founded in Boston, Careforth's caregiver programs and services improve health outcomes, keeping care at home longer. Additionally, our programs provide financial benefit to caregivers and cost savings to state agencies and health plans. At Careforth, we understand the challenges of caregiving and are committed to supporting family caregivers at every turn. Caregivers play a critical role in the future of healthcare—and so can you. Apply now! For more information, please visit www.Careforth.com. Careforth is an Equal Opportunity Employer* DISCLAIMER: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. *Careforth supports families with diverse backgrounds and as an equal opportunity employer, we seek employees who reflect the diverse population we serve. Careforth complies with all applicable laws concerning hiring and employment practices and is firmly committed to fostering and maintaining a workplace free from discrimination. We pledge to hire, train, and promote our employees without regard to race, religion, gender, gender identity, genetic information, age, national origin, sexual orientation, disability, veteran status, or any other category protected by applicable law. Careforth strives to create experiences that are accessible and welcoming to everyone, including making www.careforth.com and the careers site accessible to any and all users. If you would like to contact us regarding the company’s diversity, equity and inclusion initiatives, inquire about a specific accessibility need or the accessibility of our website, or if you need assistance completing an application process, please contact People & Culture at 866-797-2333.

About Us A pioneer in the caregiving space, Careforth supports family caregivers across the United States to confidently care for their loved ones at home. Through a combination of in-person home visits, remote coaching and our proprietary digital collaboration app, we provide caregivers with support, guidance, confidence, and connection to resources they need. The Caregivers and families we support stay with Careforth for many years, building lasting relationships along the way. Join us today and live our values: lead with heart, cultivate trust, go beyond. Position Summary Reporting to the Manager, Background & Authorization, the Payer Authorization Coordinator will manage initial and reauthorizations for Medicaid and Non-Medicaid payers in all States for Careforth consumers. This individual will procure, track, and document electronic authorizations and manage oral and written communications related to authorization activity as appropriate. The Payer Authorization Coordinator will work with branch staff and medical billing staff to identify issues and will maintain the payer information in the system of record for consumers and temporary databases as needed. This position will work with external payer/partner organizations to correct and/or expedite authorizations for services with Careforth/Caregiver Homes. The Payer Authorization Coordinator will be familiar with state and payer regulations and the specific process requirements for all participating partners. What You Will Do - Coordinate the required authorizations with payers for Careforth consumers and members as required by state regulations and Careforth policy - Enter accurate information into the systems of record, as well as payer systems to ensure regulatory and compliance deadlines are met - Work collaboratively with branch staff, Careforth management, and payer representatives to reconcile disparities within data received and data entered (i.e. level of care) telephonically and via email - Work closely with internal stakeholders to assure continuity of care for existing consumers and prompt authorization approvals for new referrals - Maintain payer information and consumer information as appropriate to maintain continuous authorization coverage through data entry (e.g. dates of service, renewal dates, etc.) - Ensure payer authorizations are compliant with all necessary state and federal regulations - Create and maintain thorough and compliant documentation, including routine and adhoc updates - Develop tracking and outreach systems to assure continuation of coverage - Provide routine updates to internal stakeholders on the status, content, and issues related to specific payers/state operations; Act as subject matter expert for rules and processes related to each payer - Perform other duties as assigned What You Will Bring - Associate’s Degree preferred and/or equivalent experience - Minimum of 2 years’ experience in the health care field; experience with insurance and authorizations is highly preferred - Understanding of Medicare, Medicaid and other third-party insurance billing practices and eligibility for services is required - Ability to multitask in a fast paced, ever evolving work environment - Proficiency with Microsoft Office, excel proficiency required - Excellent oral and written communication skills - Excellent customer service and organizational skills as well as attention to detail You'll Benefit From At Careforth your well-being matters. With flexible schedules, a remote-first culture, and a nationally recognized wellness program, our benefits are designed to help you thrive, both professionally and personally. Discover how we invest in you: https://careforth.com/careers/#benefits The pay range for this position is $18.45 - $24.87 hourly. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and geographic location. #LI-Remote except for CA Join Our Award Winning Team Founded in Boston, Careforth's caregiver programs and services improve health outcomes, keeping care at home longer. Additionally, our programs provide financial benefit to caregivers and cost savings to state agencies and health plans. At Careforth, we understand the challenges of caregiving and are committed to supporting family caregivers at every turn. Caregivers play a critical role in the future of healthcare—and so can you. Apply now! For more information, please visit www.Careforth.com. Careforth is an Equal Opportunity Employer* DISCLAIMER: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. *Careforth supports families with diverse backgrounds and as an equal opportunity employer, we seek employees who reflect the diverse population we serve. Careforth complies with all applicable laws concerning hiring and employment practices and is firmly committed to fostering and maintaining a workplace free from discrimination. We pledge to hire, train, and promote our employees without regard to race, religion, gender, gender identity, genetic information, age, national origin, sexual orientation, disability, veteran status, or any other category protected by applicable law. Careforth strives to create experiences that are accessible and welcoming to everyone, including making www.careforth.com and the careers site accessible to any and all users. If you would like to contact us regarding the company’s diversity, equity and inclusion initiatives, inquire about a specific accessibility need or the accessibility of our website, or if you need assistance completing an application process, please contact People & Culture at 866-797-2333.

About Us A pioneer in the caregiving space, Careforth supports family caregivers across the United States to confidently care for their loved ones at home. Through a combination of in-person home visits, remote coaching and our proprietary digital collaboration app, we provide caregivers with support, guidance, confidence, and connection to resources they need. The Caregivers and families we support stay with Careforth for many years, building lasting relationships along the way. Join us today and live our values: lead with heart, cultivate trust, go beyond. Position Summary The Manager, Enrollment is responsible for leading teams to enable and expedite the enrollment and activation of newly referred families into Careforth's Structured Family Caregiving program. This individual is responsible for driving process efficiencies that optimize the customer experience and decrease timelines for consumers to access services, while ensuring compliance with state and federal regulations. In partnership with sales operations they will leverage data and analytics to optimize growth within their assigned markets. The Manager, Enrollment is responsible for managing a team to meet performance and quality goals while strengthening referral relationships and drive operational efficiency. This individual will create and maintain a person-centered business culture that delivers quality, continuous improvement, employee and caregiver engagement, and high performance. What You Will Do - Lead and manage a team of professionals to meet or exceed activation goals - Develop and manage workflow, capacity, and performance metrics to effectively manage resources achieve growth goals - Serve as a change agent to identify and implement cross functional operational efficiencies with a focus on scalable growth - Build, coach and develop a high performing team to meet departmental goals with a focus on continuous improvement - Partner with clinical and compliance resources to achieve quality objectives; ensure compliance with all regulatory and accreditation standards - Stay current on industry, market and community trends - Develop and manage strong relationships with current and prospective partners in assigned markets and represent Careforth at provider, advocacy, local, state, and partnership meetings as needed - Other projects and duties as assigned What You Will Bring - 7+ years of experience in long term services and supports (LTSS), home and community based-services (HCBS) or managed care, preferably in a business development or customer-facing role - Bachelor’s Degree or equivalent work experience, preferably in a health care or social services discipline - 3+ years of progressive experience managing staff and operations, including budget responsibility - Proven ability to grow business in a highly regulated environment - In-depth knowledge of geriatrics and services to elders with complex medical conditions and people with developmental disabilities You'll Benefit From At Careforth your well-being matters. With flexible schedules, a remote-first culture, and a nationally recognized wellness program, our benefits are designed to help you thrive, both professionally and personally. Discover how we invest in you: https://careforth.com/careers/#benefits The pay range for this position is $72,949 - $89,370 The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and geographic location. Join Our Award Winning Team Founded in Boston, Careforth's caregiver programs and services improve health outcomes, keeping care at home longer. Additionally, our programs provide financial benefit to caregivers and cost savings to state agencies and health plans. At Careforth, we understand the challenges of caregiving and are committed to supporting family caregivers at every turn. Caregivers play a critical role in the future of healthcare—and so can you. Apply now! For more information, please visit www.Careforth.com. Careforth is an Equal Opportunity Employer* DISCLAIMER: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. *Careforth supports families with diverse backgrounds and as an equal opportunity employer, we seek employees who reflect the diverse population we serve. Careforth complies with all applicable laws concerning hiring and employment practices and is firmly committed to fostering and maintaining a workplace free from discrimination. We pledge to hire, train, and promote our employees without regard to race, religion, gender, gender identity, genetic information, age, national origin, sexual orientation, disability, veteran status, or any other category protected by applicable law. Careforth strives to create experiences that are accessible and welcoming to everyone, including making www.careforth.com and the careers site accessible to any and all users. If you would like to contact us regarding the company’s diversity, equity and inclusion initiatives, inquire about a specific accessibility need or the accessibility of our website, or if you need assistance completing an application process, please contact People & Culture at 866-797-2333.