• Define and own test strategy, test plans, and entry/exit criteria across all assigned payer client engagements • Lead test execution for claims adjudication, enrollment, benefits configuration, EDI transactions (834, 837, 835, 270/271), and provider network modules • Establish and enforce QA governance standards — defect triage cadence, test coverage metrics, sign-off protocols, and release readiness criteria • Drive compliance readiness for CMS regulatory releases, ACA mandates, and HIPAA requirements • Manage and mentor offshore team of test leads and QA analysts; Serve as primary QA point of contact for client stakeholders — deliver status reporting, risk assessments, and go/no-go recommendations • Identify production defect leakage patterns and implement upstream test improvements to close coverage gaps • Partner with business analysts, developers, and configuration teams to ensure testability of requirements • Ensure all regulatory and compliance test cases are reviewed and signed off before any production release

• Lead, coach, and develop a team of Commercial Account Managers responsible for new logo acquisition and install base expansion across SLED accounts • Drive execution in a channel-led selling motion, partnering closely with resellers, distributors, and SLED-focused partners • Establish and run a disciplined sales operating cadence, including pipeline reviews, forecast accuracy, deal inspection, and weekly performance rhythms • Build and execute territory and account plans aligned to public sector buying cycles, procurement requirements, and fiscal calendars • Reinforce MEDDICC, Command of the Message, and deal qualification standards across the team • Partner with Solutions Engineering leadership to drive technical strategy, win plans, and effective customer engagement • Inspect and improve deal velocity, discount discipline, and forecast hygiene, particularly across longer SLED sales cycles • Recruit, onboard, and develop sales talent • Motivate reps through visible leadership, consistent coaching, and a high-performance culture • Represent the district in regional forecast calls, QBRs, and executive business reviews • Act as a senior field leader across the Midwest SLED ecosystem, strengthening NetApp’s presence with customers, partners, and internal stakeholders

Title:Technical Service Assistant Location: Stockholm United States Job Description: Job Description Summary As a Technical Service Assistant, you will support the coordination of technical service field operations within BD Biosciences across the Nordic region. This role plays an important part in connecting customers, service engineers, Sales, and external partners to help ensure that service activities are planned, aligned, and delivered efficiently. You will contribute to the day-to-day coordination of field service activities, supporting scheduling, work order management, and customer communication. Through structured planning and accurate system management, you will help maintain visibility of ongoing work and enable smooth collaboration across teams involved in service delivery. The role also supports alignment between technical service activities and commercial priorities. By working closely with Sales and service teams, you will assist with installations, upgrades, customer agreements, and account-specific needs, helping deliver a consistent and professional customer experience. Your objective is to support accurate and timely execution of administrative and planning activities, follow up on open work, and contribute to continuous improvement of service coordination and operational efficiency. Job Description As a result of the combination of the BD Biosciences and Diagnostic Solutions business with Waters Corporation (NYSE: WAT), by applying to this role, you will be applying for a position with Waters. Waters is a global leader in life sciences, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, Waters' innovative portfolio harnesses deep scientific expertise across biology, chemistry, and physics. Waters collaborates with analytical laboratories around the world to advance the release of effective, high-quality medicines, assure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combatting growing antibiotic resistance. Through a shared culture of relentless innovation, Waters' passionate team of approximately 16,000 colleagues partner with customers to turn scientific challenges into breakthroughs that improve lives worldwide. Main responsibilities will include: - Supporting coordination of administrative and planning activities for Technical Service field operations across the assigned territory - Assisting with planning, scheduling, and dispatch coordination of service work orders - Supporting alignment of service activities with Sales teams and third-party providers to maintain visibility of customer needs and planned work - Assisting with service readiness for installations, upgrades, demonstrations, and customer-specific agreements - Following up on planned activities and open or delayed work orders, escalating issues when appropriate - Supporting planning efficiency through work order alignment and schedule optimization - Acting as a support contact for service-related calls and emails, including management of the central inbox - Maintaining accurate data in BD systems and supporting administrative and logistical activities, including local purchasing About you: - A first experience in customer support, service coordination, administrative, or operational support roles - Bachelor degree or equivalent professional experience - Strong coordination and follow-up skills with the ability to collaborate across functions and with external partners - Structured and meticulous approach with a service-focused mentality - Strong written and verbal communication skills with a customer-focused approach - Native Swedish or equivalent proficiency and fluent English; additional Nordic languages are advantageous Click on apply if this sounds like you! At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting. Becton, Dickinson and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics. To learn more about BD visit: https://bd.com/careers Required Skills Optional Skills . Primary Work Location SWE Stockholm - Marieviksgatan Additional Locations Work Shift At BD, we are strongly committed to investing in our associates-their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You. Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates' progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. The salary or hourly rate offered to a successful candidate is determined by their experience, education, and skills, as well as the labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location. Salary Range Information kr315,200.00 - kr480,650.00 SEK Annual

• Source domestic and international lift via Avinode and established operator networks • Negotiate pricing, ferry positioning, fuel surcharges, overnight costs, and terms • Apply margin discipline to every trip • Escalate or walk away from deals that fall outside commercial or safety standards • Support PJAs with ranked, vetted options that are financially and operationally sound • Evaluate aircraft category suitability and reposition economics • Handle complex itineraries (multi-leg, international, peak demand, recovery sourcing) • Trip support is not administrative. It is proactive operational oversight • A typical day may include: Review aircraft schedule for same-day and next-day departures, Run weather checks for all legs, Confirm aircraft and crew positioning, Verify passenger manifests and final itineraries in JetInsight, Set reminders to call FBOs ~1 hour before departure to confirm aircraft and crew on site, Notify PJAs when trips are fully confirmed and operationally clean • Occasionally assist with catering coordination, ground transportation, and client-specific service requests