Key Account Manager
Location
Germany
Posted
2 days ago
Salary
0
Seniority
Senior
Job Description
Key Account Manager
team.blue
• Begleitung von Interessent:innen, Kund:innen und Partner:innen entlang der gesamten Customer Journey – von der Qualifizierung neuer Leads über den Vertragsabschluss bis zum erfolgreichen Onboarding • Zentrale Ansprechperson für Kund:innen und Partner:innen, Entwicklung passender Maßnahmen für nachhaltige Weiterentwicklung • Identifikation von Wachstumschancen in bestehenden Accounts und deren Entwicklung durch Upselling und Cross-Selling • Strategische Weiterentwicklung neuer und bestehender Partnerbeziehungen • Beratung zu Produkten und Tarifen, Unterstützung bei WordPress-Projekten und Koordination der Zusammenarbeit mit Technik, Support und Vertrieb • Stärkung der Kunden- und Partnerbindung, professionelles Management von Eskalationen, Nutzung von Feedback zur Weiterentwicklung der Produkte und Prozesse • Repräsentation des Unternehmens bei Kundenterminen sowie Events
Job Requirements
- Mehrjährige Erfahrung im Key Account Management, Customer Success, Vertrieb oder in der Kundenbetreuung
- Erfahrung in der Entwicklung von Kundenbeziehungen – von der Lead-Akquise über die Gewinnung von Neukund:innen bis zur langfristigen Betreuung bestehender Accounts
- Idealerweise Erfahrung im Tech-, Hosting- oder SaaS-Umfeld
- Technisches Verständnis, um komplexe Zusammenhänge verständlich zu erklären
- Überzeugende Beratung und Verkaufskompetenz
- Klare, sichere und adressatengerechte Kommunikation in Deutsch und Englisch
- Strukturierte, selbstständige und lösungsorientierte Arbeitsweise
- Überblick auch in anspruchsvollen oder turbulenten Situationen behalten
Benefits
- Remote-first, plus modernes Office in Münster
- Flexible Arbeitszeiten
- Flache Hierarchien (im Holokratie Modell)
- Gelebte Feedbackkultur (regelmäßige 1:1 Gespräche & Pulse Surveys)
- Faires Gehalt und transparente Gehaltsentwicklung
- Überstundenausgleich
- 30 Tage bezahlter Urlaub
- Monatliches Budget (z. B. für betriebliche Altersvorsorge, Jobrad, Sportangebote)
- Weiterbildungsbudget für Kurse, Bücher und Fortbildungen
- Budget für Homeoffice Arbeitsplatz
- Reisebudget für Remoter:innen
- Regelmäßige Kommunikationstrainings
- Firmenlaptop
- Regelmäßige Teamevents
- Zugang zur Plattform “OpenUp”, wo du bei Bedarf kostenlos psychologische Betreuung erhältst
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