• The Scrum Master - Reimagine is responsible for helping build and evolve a new "greenfield" digital lending ecosystem. • Operating at the intersection of systems design, data security, and emerging technology, this role ensures that AAC’s proprietary land intelligence and new digital lending platform is built to engage with customers. • This role will work closely with product managers and designers to identify and capture work, grooming backlogs to help prioritize, and then work with the technical team(s) delivering customer-centric solutions. • The Scrum Master will be responsible for coordinating and managing the flow of work to build out our next-generation agricultural lending platform. • This position demands a hands-on startup mindset, balancing customer needs with disciplined execution, while thriving in a dynamic, fast-paced environment. • The Scrum Master provides coaching and support through agile practices.

• Oversees and manages the operational aspects of NAS projects in Alaska and serves as liaison between project management and planning, project team, and line management. • Reviews status of projects and budgets, manages schedules, and prepares status reports. • Assesses project issues and develops resolutions to meet productivity, quality, and client-satisfaction goals and objectives. • Develops mechanisms for monitoring project progress and for intervention and problem solving with project managers, line managers, clients, and other stakeholders. • Collaborates closely with multiple stakeholders, including the FAA client, Peraton workstream leadership, subcontractors and other 3rd party vendors.

Role Description As a Team Coach, you’ll lead a highly skilled remote team of approximately 25-35 Travel Counselors. If you thrive on variety in work, building relationships with clients and colleagues, and empowering teammates to achieve their goals, we hope you apply. What You’ll Do - People (75%) - Lead and coach a team of Travel Counselors - Provide regular, documented coaching and feedback to team members - Investigate service and quality errors with a curious mentality, and provide helpful feedback - Collaborate with HR to determine performance ratings and action plans in alignment with Amex GBT standards - Facilitate account-specific onboarding and training for new hires after the initial centralized Traveler Care training program is complete - Collaborate with fellow team coaches - share information, achievements, and issues - Listen to calls as required to validate service levels and compliance standards - Customer (25%) - Be the voice of Traveler Care for new technological implementations - Participate in meetings with commercial client management partners when necessary, providing operational information needed for customer-facing conversations - Research and resolve client service concerns; develop strategy and craft messaging for the Traveler Care team and commercial peers - Analyze, act, and communicate results on CSAT performance - Keep the team informed on changes to client travel policies - Collaborate with Team Operations to achieve and exceed client expectations based on contractual service level requirements Qualifications - Previous leadership experience - Excellent listening skills and curious mentality - Customer service oriented - Sabre and/or Apollo experience preferred - Salesforce (case e-mail) experience a plus - Collaborative and passionate about building relationships - Experience making data-driven decisions and achieving financial and service targets Benefits - Flexible benefits tailored to each country, starting the day you do - Health and welfare insurance plans - Retirement programs - Parental leave and adoption assistance - Wellbeing resources to support you and your immediate family - Travel perks with deals from major travel providers on flights, hotels, cruises, and car rentals - Access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first - Championing Inclusion through global INclusion Groups

• Plan, Coordinate, and Direct activities of the project team or scrum team including overseeing and coordinating events, activities, and milestones. • Ensure that any obstacles or impediments that hinder the team's progress are identified and addressed. • Provide coaching and mentoring to the team and other stakeholders, fostering collaboration and effective communication across teams, and supporting the Product Owner or Business Owner in scoping / product backlog management and prioritization. • Develop strategy to monitor and measure the team's progress through established metrics, promoting self-organization and autonomy among team members, and driving continuous improvement initiatives to enhance team performance and productivity. • Manage multiple assignments concurrently if needed.