• provide IT Governance Support Services that are essential for improving the effectiveness of IT governance • analyze current IT governance processes to identify gaps and develop improved processes • maintain an inventory of IT governance assets and their status • collect and analyze data to support decision-making and continuous improvement • develop standardized procedures for adaptive IT governance • create and maintain an IT Governance roadmap that outlines maturity targets • establish standard practices and timelines for IT budgeting, forecasting, and fiscal planning • review current IT standards against industry best practices and relevant federal and state regulations • facilitate workgroups to adopt and implement updated IT standards • create training materials and recorded sessions on IT Governance for ETS product and delivery teams

• Conduct detailed cyber security assessments on third parties (e.g. suppliers, partners) consistently and timely • Report observations and collaborate with business stakeholders and the Cyber Risk team to ensure any identified risks are managed • Facilitate the supplier onboarding by performing rapid cyber security assessments and advising on potential risk exposure • Act as an SME to ensure appropriate cyber security measures are incorporated in agreements with third parties • Facilitate the collation of information required to respond to Maersk customer cyber security questions • Create documentation, reports, and dashboards for a variety of audiences to facilitate decision making • Build effective relationships with key stakeholders and teams across Maersk • Drive a culture of understanding and awareness of third party cyber security risk across Maersk • Focus on continuous improvement of processes, solutions and professional practices of the team

• Manage and support Overflow’s payment operations across cash and non-cash giving workflows, including stock donations, payment processing, reconciliation, and transaction support • Analyze payment activity, operational trends, and risk indicators to identify issues, improve processes, and reduce operational friction • Review merchant and client applications, validate documentation, and support Know Your Customer (KYC) and Know Your Business (KYB) verification processes • Monitor transaction activity for fraud, chargebacks, returns, and other payment-related risks while escalating complex issues as needed • Investigate payment discrepancies, operational issues, and transaction anomalies to identify root causes and drive resolution • Support underwriting and risk review processes by analyzing financial information, business models, transaction behavior, and exposure levels • Collaborate cross-functionally with Product, Engineering, Finance, Customer Success, and Operations teams to improve payment workflows and internal systems • Assist in scoping operational improvements, documenting requirements, and supporting testing for new tooling and automation initiatives • Track operational KPIs including approval rates, chargeback ratios, payment declines, processing trends, and risk-related metrics • Support the end-to-end stock donation process including transfer coordination, liquidation tracking, payout allocation, and operational compliance • Maintain accurate operational documentation and support audit, compliance, and reporting requirements

• Conduct on-site surveys to perform risk assessments, evaluate exposures to loss, deliver service, and conduct training for insureds • Provide new business prospect reports and marketing support for potential new business • Plan, develop and recommend risk control services for insureds • Develop and implement plans, programs and controls necessary to assure retention and growth • Maintain open communications with insureds, insurance professionals, school/college attorneys, teammates and others • Assist other internal departments, agents/brokers and insureds in resolving technical questions regarding exposure assessment and risk mitigation