Calendly

• Utilize your deep product expertise and advanced analytics skills to drive decision-making across web and mobile product experiences • Conducting in-depth analyses, owning experimentation from end to end, developing event tracking plans, and delivering impactful reports to measure the effectiveness of features • Partnering closely with the Mobile Product and Engineering teams to analyze app user behavior, measure mobile feature adoption, and identify opportunities to improve the end-to-end mobile experience across iOS and Android • Designing and analyzing A/B tests to validate hypotheses and optimize acquisition, activation, and retention strategies • Owning the definition of success for product initiatives, ensuring features deliver meaningful and measurable user and business value • Ensuring analytics outputs are accurate, timely, and aligned with Calendly’s business goals • Representing growth levers and business objectives in cross-functional planning and strategy discussions • Applying statistical methods to uncover insights related to product usage (e.g., conversion funnel analysis, cohort retention, lifecycle segmentation, LTV modeling, and churn prediction) • Building and maintaining dashboards that surface key growth trends and enable stakeholders to self-serve insights effectively • Design, implement, and maintain comprehensive event tracking plans to ensure accurate measurement of user behavior, product adoption, and feature performance

Role Description We are looking for a Machine Learning Engineer who will deliver business value by building new AI Products for Calendly’s customers. You will report to the head of AI and will be responsible for building and operating AI-powered features that create magical experiences for our customers. - Own AI powered features from design through deployment, partnering with product, design, and engineering to scope work and define success metrics. - Understand and share domain knowledge, answering domain specific questions for your product area and documenting what you learn for the team. - Prioritize your work independently, balancing feature development, quality, and maintenance, and communicating tradeoffs clearly. - Proactively seek and offer support to teammates pairing, reviewing, and collaborating to move projects forward. - Understand and troubleshoot our deployment pipelines, including build, test, and release steps for ML services and data pipelines. - Use our monitoring and observability tools to effectively triage alerts and incidents, collaborating with partners to restore service and prevent recurrence, and participate in the team’s on-call rotation and incident response. - Serve as a subject matter expert for the features and services you own, including their data contracts, SLAs, and dependencies. - Be a frequent user of AI Tools and champion of adoption to the rest of the company. Qualifications - 6+ years of industry experience in applied AI/ML and software engineering with a demonstrated track record of shipping and operating AI/ML applications in production. - Experience working on GenAI products architecture/system design and implementation. - Hands-on experience implementing AI/ML solutions for high-traffic, low-latency, large-data applications that produced tangible impact for end users. - Understanding of foundation models and the open-source ecosystem, including model fine-tuning and prompt engineering for real product use cases. - Strong programming (Python / Scala / Java / SQL etc) and data engineering skills. - High level of ownership, and the ability to find a way to success. - Strong verbal and written communication skills. - Authorized to work lawfully in the United States of America as Calendly does not engage in immigration sponsorship at this time. Benefits - Base salary is just one component of Calendly’s total rewards package. - All full-time (30 hours/week) employees are also eligible for our Top Performer Bonus program (or Sales incentive), equity awards, and competitive benefits. Company Description Calendly is registered as an employer in many, but not all, states. If you are located in Alaska, Alabama, Delaware, Hawaii, Idaho, Montana, North Dakota, South Dakota, Nebraska, Iowa, West Virginia, and Rhode Island, you will not be eligible for employment. This role may require occasional travel for company events, team collaboration, or offsites.

Role Description Ready to make a serious impact? Millions of people already rely on Calendly, and we’re still in the midst of exciting product growth — it’s a fantastic time to join us. Everything you’ll work on here will accelerate your career to the next level. If you want to learn, grow, and do the best work of your life alongside the best people you’ve ever worked with, then we hope you’ll consider allowing Calendly to be a part of your professional journey. Calendly is the scheduling automation platform used by millions of users for eliminating the back-and-forth emails to find the perfect time — and so much more. Our analytics team is made up of data analysts dedicated to various areas of the business who develop reporting, insights, and serve as a consultative partner to our entire organization. You will have your hands on our self-serve product-led business, supporting the team in making decisions, optimizing campaigns and enhancing customer acquisition – ultimately driving business growth. Our Data Analysts play a pivotal role in empowering the Calendly team with strategic insights into user acquisition, conversion, retention, and overall business performance, specifically within the growth domain. This role sits on the Product Analytics team, which is a part of the centralized Analytics team alongside Reporting Analytics and User Insights. Together, our team is positioned to help Calendly become a data-driven, customer-obsessed organization. The Product Analytics team enables Calendly to understand and accelerate user growth across the entire funnel through actionable insights and data-informed strategies. We do this by driving experimentation, optimizing go-to-market levers, analyzing product feature behaviors, and aligning these insights with Calendly’s broader growth objectives. If you’re looking to solve meaningful growth challenges and directly influence Calendly’s trajectory, this role is for you. A day in the life of a Senior Data Analyst at Calendly: - Utilize your deep product expertise and advanced analytics skills to drive decision-making across web and mobile product experiences. - Conduct in-depth analyses, own experimentation from end to end, develop event tracking plans, and deliver impactful reports to measure the effectiveness of features. - Translate complex business questions into structured analyses, support experimentation through data collection and test design, and provide strategic recommendations. - Partner closely with the Mobile Product and Engineering teams to analyze app user behavior, measure mobile feature adoption, and identify opportunities to improve the end-to-end mobile experience across iOS and Android. - Design and analyze A/B tests to validate hypotheses and optimize acquisition, activation, and retention strategies. - Own the definition of success for product initiatives, ensuring features deliver meaningful and measurable user and business value. - Ensure analytics outputs are accurate, timely, and aligned with Calendly’s business goals. - Represent growth levers and business objectives in cross-functional planning and strategy discussions. - Apply statistical methods to uncover insights related to product usage (e.g., conversion funnel analysis, cohort retention, lifecycle segmentation, LTV modeling, and churn prediction). - Build and maintain dashboards that surface key growth trends and enable stakeholders to self-serve insights effectively. - Design, implement, and maintain comprehensive event tracking plans to ensure accurate measurement of user behavior, product adoption, and feature performance. Qualifications - Expertise of A/B testing statistics and experimentation end-to-end design. - Proficient in Python programming for developing advanced analytics solutions and automation scripts. - Familiarity with mobile product metrics, event instrumentation, and mobile experimentation frameworks is a strong plus. - Advanced proficiency in SQL, relational databases, and data analysis/visualization tools like Hex. - Strong strategic thinking and problem-solving skills, translating data insights into actionable growth strategies. - Excellent communication and stakeholder management skills, conveying technical concepts to non-technical audiences. - Ability to translate detailed data into clear, actionable recommendations, bridging technical and business perspectives. - Inquisitive mindset for uncovering insights and opportunities through data, driving continuous improvement. - Authorized to work lawfully in the United States of America as Calendly does not engage in immigration sponsorship at this time. Requirements - Tier 1 Salary Hiring Range: $181,503 — $213,534 USD - Tier 2 Salary Hiring Range: $166,378 — $195,739 USD - Tier 3 Salary Hiring Range: $151,253 — $177,945 USD - Base salary is just one component of Calendly’s total rewards package. - All full-time (30 hours/week) employees are also eligible for our Top Performer Bonus program (or Sales incentive), equity awards, and competitive benefits. - Calendly uses the zip code of an employee’s remote work location, or the onsite building location if hybrid, to determine which metropolitan pay range we use. - Current geographic zones are as follows: - Tier 1: San Francisco, CA, San Jose, CA, New York City, NY - Tier 2: Chicago, IL, Austin, TX, Denver, CO, Boston, MA, Washington D.C., Philadelphia, PA, Portland, OR, Seattle, WA, Miami, FL, and all other cities in CA. - Tier 3: All other locations not in Tier 1 or Tier 2. Benefits - If you are an individual with a disability and would like to request a reasonable accommodation as part of the application or recruiting process, please let your Recruiter know when first connecting with them. - This role may require occasional travel for company events, team collaboration, or offsites.

• Triage and resolve T&S escalations coming through internal channels, including suspension/reinstatement requests, CX escalations, host/user reports, and other abuse-related inquiries. • Conduct daily enforcement operations, including account suspension, reinstatement review, bulk suspension workflows, and coordination with Engineering when tooling gaps require manual support. • Review and investigate abuse reports from hosts, customers, support tickets, enforcement actions, and internal QA signals to determine whether additional action or deeper investigation is needed. • Monitor risk and abuse signals across internal telemetry, detection outputs, undeliverable activity, product usage patterns, and investigation queues to identify trends, anomalies, and emerging abuse tactics. • Perform in-depth investigations into suspicious behavior, distinguishing between legitimate outlier activity and true spam/abuse patterns using account history, velocity signals, behavioral context, and product interaction data. • Develop and maintain playbook rules that standardize workflows, decision-making, and response protocols across customer interactions. • Partner with Product and Engineering to identify weak points in detection, tooling, workflows, and enforcement controls, and translate operational findings into requirements, prioritization inputs, or mitigation recommendations. • Maintain review cadences and operational reporting, including weekly investigation reviews, abuse trend summaries, SLA/volume tracking, and recommendations for improving T&S coverage, quality, and responsiveness.

• You research target audiences, competitors, and trends and translate these insights into compelling copy • You write persuasive, performance-oriented copy for video and static ads • You are full of creative ideas and consistently bring the latest trends to the table • You develop hooks, scripts, and ad concepts, constantly testing new approaches • You analyze the performance of your creatives using relevant KPIs and derive concrete optimizations • You work closely with our creative strategists, creators, and designers to elevate our clients' performance

• Du recherchierst Zielgruppen, Wettbewerber und Trends und übersetzt diese Insights in starke Copy • Du schreibst überzeugende, performance-orientierte Copy für Video- und Static Ads • Du sprudelst vor kreativen Ideen und bringst immer die neuesten Trends mit an den Tisch • Du entwickelst Hooks, Skripte und Ad-Konzepte und probierst dabei immer wieder neue Ansätze aus • Du analysierst die Performance deiner Creatives anhand der relevanten KPIs und leitest daraus konkrete Verbesserungen ab • Du arbeitest eng mit unseren Creative Strategists, Creators und Designern zusammen, um unsere Kunden auf das nächste Level zu bringen

• Manage a high-volume, diverse portfolio of 200+ accounts within the scaled segment, balancing efficiency with personalized customer engagement. • Drive renewals as a core priority, using usage data and automation to efficiently assess risk and likelihood to renew across a large book of business. • Understanding and navigating complex customer environments to uncover expansion opportunities across multiple business units and stakeholders. • Deliver a consistent, scalable customer experience across a high-volume portfolio by leveraging playbooks, automation, and data signals to proactively identify risk and expansion opportunities. • Collaborating cross-functionally with Sales, Product, and Support to elevate the customer voice and influence product direction.

• Partner closely with the Growth Product leader to jointly define and drive unified company wide growth strategy. • Develop and execute the company’s comprehensive growth marketing strategy across acquisition, activation, retention, and re-engagement. • Own growth KPIs including customer acquisition cost (CAC), conversion rates, customer lifetime value (LTV), retention, and revenue contribution. • Identify and prioritize new growth opportunities through testing, experimentation, and channel expansion. • Lead annual and quarterly growth planning, forecasting, and budget allocation. • Build lifecycle marketing strategies that improve onboarding, engagement, retention, and customer advocacy. • Own the website end to end, defining goals and a roadmap to achieve them. • Oversee paid acquisition channels including paid search, paid social, affiliate, display, SEO, and partnerships. • Establish a culture of experimentation through A/B testing and performance optimization. • Build, mentor, and lead a high-performing growth marketing team.

• Hiring engineers to build out both new and existing squads for the company, with oversight on all team members that get hired onto the squad • Solving problems for millions of users, from local businesses to our largest enterprise customers • Driving initiatives that reimagine how the world meets • Coach, mentor, and onboard new engineering team members • Ensure the career development, satisfaction, and productivity of the engineers on your team • Identify future technical needs and create plans to meet them • Provide feedback and guidance to help us continuously grow and scale

• Recruit, manage, and mentor a diverse team of Identity and Trust & Safety engineers, fostering a culture of collaboration, accountability, and continuous improvement • Provide hands-on mentorship, guidance, and decision-making to help engineering teams deliver effective, high-quality solutions • Own and drive execution on critical initiatives, ensuring timely, high-quality outcomes while promoting incremental delivery and impact • Define and evolve our Identity and Access management capabilities to meet future demands while shaping the Trust & Safety roadmap in alignment with company priorities and emerging threats • Design and implement scalable systems to detect, prevent, and respond to fraud and abuse, leveraging key metrics to measure effectiveness • Partner with Product, Security, Design, Engineering, Legal, and Compliance teams to embed security and safety considerations throughout the development lifecycle • Shape technical strategy and North Star Architecture while guiding the design and implementation of key services and components