• Lead onboarding of new national accounts and locations, ensuring a seamless and consistent launch experience. • Coordinate cross-functional onboarding efforts including Education, Sales, Customer Service, and Operations. • Ensure accounts are fully set up across all systems (ordering, certification, training access, account configuration). • Drive speed to first order and first treatment across all new locations. • Build and manage location-level rollout plans (launch playbooks, training timelines, activation checklists). • Establish operating cadence with internal partners and account stakeholders (e.g., weekly launch huddles, 30/60/90-day reviews) to ensure accountability and on-time execution. • Monitor and drive product adoption across all locations within assigned accounts. • Identify gaps in protocol usage, provider engagement, and treatment integration. • Track and analyze reorder cadence and account-level performance. • Support Joint Business Plans and Quarterly Business Reviews with national account stakeholders. • Provide insights and recommendations to improve account scalability and performance.

Role Description We are seeking a high-energy, ambitious Operational Excellence (OpEx) Coach / Manager to drive end-to-end frontline transformations across our EMEA customer base. This is not a desk job or a standard 40-hour work week. You will spend 90% of your time on the factory floor, coaching everyone from frontline operators to plant leadership on how to win using the Redzone platform. You will simultaneously manage 5 to 6 customer accounts across their 90-day engagement cycles, spending intense, targeted 4-week physical onsite deployments with each. Note: Out of the three open vacancies, one specific position prefers full professional fluency in Mandarin alongside English to support our expanding APAC manufacturing footprint. Key Responsibilities - Drive Behavior Change: Coach, mentor, and influence frontline operators, supervisors, and plant managers to adopt Lean behaviors and maximize the Redzone platform. - Execute Onsite Deployments: Lead intensive, hands-on onsite implementations, managing multiple customer accounts through high-stakes, fast-paced transformation cycles. - Deliver Measurable ROI: Partner with plant leadership to challenge the status quo, tackle difficult site cultures, and unlock immediate productivity and efficiency gains. - Facilitate Kaizen & Lean Rituals: Run shop-floor continuous improvement events, coaching teams on Lean, Six Sigma, TPM, and Operational Excellence frameworks. Qualifications - Proven Factory Leadership: Substantial hands-on experience as a Plant Manager, Production Manager, Continuous Improvement/Lean Leader, or Manufacturing Consultant. You must have run a shop floor, not just contributed to it. - Industry Domain Expertise: Deep roots in manufacturing sectors; experience in Food & Beverage or CPG is highly preferred, though Automotive experience is valued. - Demonstrated Agility & Growth: A proven track record of career progression and adaptive flexibility, ideally shown through successful transitions across different manufacturing environments every 2–3 years. - Uncompromising Travel Flexibility: Willingness and hunger to sustain ~90% travel (away from home Monday morning through Friday night, minimum 42 weeks a year). - Language Skills: Full professional fluency in English is required for all roles. Fluency in Mandarin is desired for the specialized APAC support vacancy. - Expert Communicator: Exceptional presence with the confidence to challenge senior executives and inspire frontline operators alike. Requirements - Location: Remote (EMEA Field-Based) - Travel: ~90% (Minimum 42 weeks/year, Monday–Friday field travel) - Compensation: £70,000 – £85,000 base salary + quarterly bonuses + car allowance Benefits - Equal Opportunity Employer: We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

• Weekly pipeline reviews. • Updating forecasting weekly for large accounts as well as the team's run rate to quota. • Monitoring SFDC reports and dashboards to ensure solid activity levels. • Helping AE’s close new business by advising on or getting involved in specific deals. • Working closely with the VP of Client Acquisition to ensure the team has proper tools and resources. • Working with Enablement to continue to foster growth in sales process and ShipBob product and operations knowledge. • Call reviews and coaching. • Providing feedback to Operations and Product teams to continue to improve product and service quality. • Continued focusing on raising conversion rate on merchants who fit our ICP with a focus on reducing the length of sales cycle. • Performance reviews/management. • Excellent knowledge of ShipBob competitors and how to sell against them. • Involvement in Mentorship Program interviews; hiring and training new AE’s/SSAE’s. • Additional duties and responsibilities as necessary.

Role Description The Network Services Manager is responsible for executing the strategic roadmap for enterprise network services, including the implementation of new capabilities and the daily management of network infrastructure. This role ensures the reliability, performance, and security of all network systems across data centers, wide-area networks (WANs), local-area networks (LANs), wireless networks, and cloud environments. The Manager leads a blended team of full-time employees, contractors, and managed service providers to deliver high-quality, cost-effective network services across business units. This role also focuses on mentoring junior staff, fostering career growth, and aligning team capabilities with evolving technologies and strategic shifts—particularly in cloud networking, automation, and security. Responsibilities - Execute and support the strategic vision for enterprise network services, including cloud-based infrastructure. - Evaluate and implement emerging technologies, such as Zero Trust architecture, SD-WAN, and cloud-native networking solutions. - Lead deployment of automation tools to reduce manual tasks and improve service reliability. - Serve as a key escalation point for critical incidents affecting network operations. - Collaborate with IT leadership and business stakeholders to align network capabilities with organizational needs. - Oversee the design, implementation, and support of LAN, WAN, wireless, data center, and cloud network infrastructure. - Ensure network security by enforcing policies, complying with regulatory standards, and participating in audits and assessments. - Manage network capacity planning, performance tuning, and observability. - Assist in budget planning, vendor negotiations, and contract management for network services. - Lead and develop a high-performing team, fostering a culture of collaboration, accountability, and continuous improvement. - Perform other related duties as assigned. Cloud Technology & Management Focus - Support integration of SaaS platforms. - Manage Azure-hosted infrastructure, including disaster recovery environments and external IP routing. - Participate in cloud vendor risk assessments and ensure alignment with internal security and compliance standards. - Contribute to strategic initiatives such as Zero Trust Network, Privileged Access Management (PAM), and Network Detection Response (NDR) deployments. Supervisory Responsibilities - Directly manages the Network Operations team, including network administrators, specialists, and external service providers. Qualifications - Bachelor’s degree (BA or BS) and/or ten years of related experience and/or training or equivalent combination of education and experience. - A professional certification, such as a CCNA, CompTIA A+, Network+, MCSA, and Security+. Requirements - Strong communication and interpersonal skills. - Deep understanding of network architecture, including cloud networking (e.g., Azure, AWS), SD-WAN, and hybrid environments. - Experience with network automation, scripting, and observability tools. - Strong organizational and analytical skills with the ability to manage multiple priorities. - Proficiency in Microsoft Office Suite and network management platforms. - Ability to work independently and make sound decisions under pressure. - Familiarity with compliance frameworks (e.g., PCI, NIST, FFIEC) and security best practices. - Willingness and ability to take initiative. - Able to organize and prioritize work. - Ability to successfully meet goals in a highly fluid work environment. Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, scanners, filing cabinets, and fax machines. The noise level in the work environment is usually moderate. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Physical Requirements The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to sit. The employee is frequently required to talk or hear. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to twenty-five pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. Occasional travel to data centers and other company locations. Must be open to on-call responsibilities and the need to address critical production issues outside of regular business hours. At-Will Employment Notice I understand that, if hired, my employment with Bank of the Sierra is at-will, meaning that either I or the bank may terminate the employment at any time, with or without cause or advance notice, so as long as the reason is lawful. By submitting this application, you understand and agree to the at-will notice. Bank of the Sierra is proud to be an equal opportunity workplace and is an affirmative action employer committed to equal employment opportunities regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.