• Answers, evaluates, and prioritizes incoming telephone, voice mail, e-mail and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies. • Assembles and configures network components and associated services. • Configures and maintains basic network operations, including assembly of network hardware, and provides assistance to the Service Desk Administrator. • Performs network troubleshooting to isolate and diagnose common network problems. • Installs upgrades and configures network printing, directory structures, rights, security, software and files services. • Creates and maintains user accounts in the Active Directory, Terminal Server, and CCH Document. • Consults with System Administrator or Service Desk Coordinator on hardware issues, research problems and fixes. • Assists System Administrator with the data backup processes. • Monitors the Internal Technology Department’s service desk ticket database and responds to submitted customer service tickets.

• Identifying opportunities for improvement within Electronic Health Record (EHR) systems • Providing support to healthcare teams, physicians, clinicians, pharmacists, and healthcare workers • Providing education on EHR functionality, patient care gaps, and workflow • Assisting priority IDN’s and Health systems in identifying potential gaps/barriers within EHR systems • Problem solving and providing potential solutions for EHR gaps • Working collaboratively with end users and licensed clinicians to ensure patient safety gaps are identified • Aligning resources to develop comprehensive plans by priority institution • Completing needs assessments with institutional customers to address patient safety gaps in the EHR • Developing and implementing comprehensive customer specific plans • Acting as a subject matter expert in Health IT to stakeholders • Sharing Health IT insights with appropriate stakeholders

• Identify opportunities for improvement within Electronic Health Record (EHR) systems related to patient care, access, treatment processes, patient identification. • Provide support to the healthcare team; physicians, clinicians, healthcare workers, affiliates, and partners by offering continuous troubleshooting and identifying improvements in clinical information systems. • Assist priority IDN’s, Health systems, and community oncology groups in identifying barriers within EHR systems. • Problem solve and provide potential solutions for EHR gaps. • Work collaboratively with customers to ensure patient safety gaps are identified. • Complete needs assessments with customers to address patient care gaps in the EHR. • Develop and implement comprehensive customer specific plans.

Looking to work for the best in the industry? Look no further than POOLCORP, the world's leading distributor of outdoor living products. With over 445 Sales Centers in 13 countries and a team with more than 6,000 dedicated employees, we are committed to meeting the needs of our customers with pride and professionalism. Our network includes SCP Distributors, SCP Distributors International, Superior Pool Products, National Pool Tile, Pinch A Penny, and Horizon Distributors. Why join POOLCORP? We offer a wealth of opportunities for career growth and advancement, with comprehensive training programs to support your success.  As a company, we value integrity, trust, diversity, and innovation, and we strive to foster a family-oriented, hometown culture that is supported by our strong, stable, and growing business. Join us today and experience the best of both worlds! So, end your job search here – at POOLCORP – Where Outdoor Living Comes to Life! You want Benefits? You’ve got it! Our generous benefits package includes:  - Medical, Dental, Vision, and Prescription Drug coverage with Flexible Spending Accounts and Wellness Programs - 401 (k) with generous company match - 13 days of paid time off (PTO) & 8 Paid Holidays (NOTE: PTO increases with tenure!) - 100% employer paid Life Insurance and Long-Term Disability Insurance - Paid Parental Leave - Fully Funded Tuition Education Programs - Bonus Programs that include Employee Recognition and Referrals, Summer Madness, and Annual Performance - Employee Stock Purchase Plan - Employee Discounts and much more! We are seeking a highly skilled Help Desk Analyst I to join our team! What to Expect? - Help Desk Analyst I respond to end-user requests for technical assistance by Phone, email, or ticketing system. - Troubleshoots and resolves basic computer, application, system, device, access or performance issues. - Being a Help Desk Analyst I uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. - Utilizes product information or solution database to research, troubleshoot, and deliver solutions. - Additionally, Help Desk Analyst I advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. - Escalates problems to appropriate levels or teams to achieve issue resolution. - May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. - Fulfills all service level standards for response time and quality. - Typically reports to a supervisor. Possesses a moderate understanding of general aspects of the job. On a daily basis our Help Desk Analyst I: - Provide Tier 1 level of support. - Escalate priority support issues to Level 2. - Collect and forward all relevant information prior to escalations to level 2. - Maintain a positive working relationship with business lines and other departments. - Prioritize and schedule work as necessary to maintain department service level. - Update and Maintain cases in a timely fashion. - PC hardware and software problem Solving. - Basic networking skills and troubleshooting. - Wireless and remote connectivity troubleshooting. - Working well with both internal and external groups and teams. - Enhances team productivity by helping others. - Writes technical documents and knowledge base articles. - Adheres to department policies and procedures. - Provides hardware and software support for senior executives. What You Will Need: - 1 year of experience in information technology environment (preferred). - Associate degree in information technology or 1.5 years of related help desk experience. - Strong communication skills, both written and verbal. - Strong computer skills including use of MS Office programs. - Professional phone manners. - Must be team orientated, have a strong service orientation. - Able to work 100% remote. - Keeping detailed records of specific issues reported via CRM - Ability to prioritize and multi-task effectively - Professional phone manners. Bilingual, Military, Military Spouses and Veteran applicants are strongly encouraged to apply! We understand the uniqueness of hiring military personnel and veterans and will support him/her in the time of duty or with the transition into new civilian professions.  All offers to external candidates for employment are contingent upon the successful completion of pre-employment drug testing and background verifications before employment is finalized. POOLCORP, including all its subsidiaries, is a drug-free company and Equal Opportunity Employer – By Choice. The Company understands, respects, and values diversity – unique styles, experiences, identities, ideas, and opinions – while striving to be inclusive of all people. This commitment is critical to our success as a global company as we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. Hiring and promotional decisions are based solely on the qualifications required for the job to be filled.