Bloom

• Support a team of 7 to 10 seasoned PDMs through regular 1:1s, candid feedback, and coaching at the moments that matter, while trusting them to run their projects day to day. • Grow senior practitioners toward broader scope and leadership, so the practice gets stronger over time. • Hire PDMs and place them on projects where they will thrive and serve the mission. • Set the practice's direction and norms for collaboration and candor, so the team can deliver without you in the middle of every call. • Step in on hard team dynamics when needed, and work toward resolution in the open while modeling resilient conflict patterns. • Help clients see and learn the value of product thinking firsthand on engagements (both by fostering a team that is extraordinary at this, and by working directly with clients as an advisor and subject-matter expert when needed). • Support clients in adding product roles, capability, and team structures of their own, with structured support that outlasts the engagement. • Serve as a trusted advisor to government leaders on setting up product leaders and teams for success, increasingly at senior and strategic levels. • Define and maintain the standards, workflows, and rituals that let teams deliver well and sustainably, and make room for experimentation and iteration. • Establish how the practice measures progress, learns, and adjusts as conditions change. • Set up knowledge management so lessons carry forward instead of getting rediscovered. • Shape and contribute to the ecosystem-wide conversation on the importance of product in delivering user-centered public services • Raise the visibility of Bloom's product expertise with government teams and partners: publishing tools and points of view, speaking at and attending field events, and getting reusable resources into the hands of gov teams. • Build relationships with potential partners and clients, and connect Bloom's product perspective to the problems they're working on. • Represent Bloom's product practice in the field, shaping how the wider civic technology community understands product in government. • Work with Bloom's leadership team on tactical and strategic decisions, especially hiring, staffing, culture, and business development. • Help scope proposed work with appropriate time and cost estimates, and contribute to proposals. • Take a long-term view, make decisions aware of second-order effects, and keep moving amid ambiguity.

• Support the coordination of inbound shipments from suppliers to our 3PL warehouse, including shipment documentation and scheduling. • Act as a day-to-day point of contact with our 3PL partner to support receiving, storage, order fulfillment, and inventory inquiries. • Monitor inbound and outbound shipments and proactively communicate updates or delays to internal teams. • Assist in maintaining accurate inventory records between internal systems and 3PL platforms, including basic reconciliation support. • Prepare, organize, and maintain shipping documents, packing lists, and customs paperwork as needed. • Help troubleshoot shipping errors, damages, or fulfillment discrepancies in collaboration with internal teams and 3PL partners. • Support warehouse scheduling, seasonal volume planning, and product launch readiness. • Work closely with Operations, Customer Experience, Marketing, and Finance teams to support daily logistics needs. • Identify small but meaningful opportunities to improve efficiency, accuracy, and communication within logistics workflows.

• Lead inbound strategy and execution from supplier to 3PL/DC, designing scalable, cost-effective transportation solutions with freight forwarders. • Own daily and ongoing performance of all 3PL fulfillment partners, including weekly/monthly business reviews and SLA enforcement across receiving, pick/pack/ship, and returns. • Lead root-cause analysis and corrective action for fulfillment misses, labor shortfalls, and shipping delays. • Drive volume forecasting, labor staffing, carrier capacity, and contingency planning for peak periods. • Build and maintain the operations scorecard and deliver regular performance readouts to leadership. • Work with Finance on freight accrual, 3PL cost-to-serve analysis, and operational budget performance. • Maintain an SOP library, assist in implementation of better inventory management systems and tools, and lead initiatives with clear cost/speed/accuracy ROI. • Build, manage, and develop the Operations team as it scales. • Support leadership on channel expansion, launches, and new 3PL onboarding; partner with Product, Marketing, and Growth on launches and demand-driven volume.

• Manage the full cycle recruitment process while providing world-class candidate and applicant experiences; • Foster long-term relationships with candidates for current and future opportunities; • Strategically go-to-market to support Bloom clients with engaging, assessing and hiring more diverse folks to join their team; • Offer a care-centric approach to the application and candidate journey; • Advise clients on how to build their team through the lens of inclusion; • Cultivate a thoughtful and values driven approach to support our clients with hiring; • Provide regular updates and shared analytics with Bloom clients; • Flex your creative sourcing muscles to build diverse candidate pipelines.

Role Description At Bloom, we are seeking an experienced and dedicated Human Resources paraprofessional to act as a Human Resources Associate on the HR Operations team. This individual serves as the main contact for the HR Operations team, responding to employee inquiries, entering data into the HRIS system, and identifying process/communication improvements. This individual also owns the onboarding process for all new hires, partnering closely with internal stakeholders to ensure compliance with applicable policies. - Manage and respond to tier one employee inquiries through the HR Operations ticketing system. - Drive and push the employee to tier zero support by managing help topics, canned responses, and knowledgebase articles in the ticketing system. - Identify opportunities and provide recommendations to improve employee communications. - Own the onboarding process for all new hires, including background checks, onboarding document completion, access issues, and password resets. - Partner with Licensing and Training teams to answer questions and provide new hire support. - Manage the offboarding process, including sending exit surveys and performing system terminations. - Update employee records in the HRIS system. - Ensure timely response related to Unemployment, Employment Verifications, and other various HR activities. - Provide excellent customer experience through effective communication and timely feedback. - Lead Seasonal Onboarding staff during high volume hiring season. - Work in a fast-paced environment and adapt to changing priorities. - Meet internal and external customer expectations; deliver upon commitments and follow through on requests. - Work collaboratively with the Human Resources Department to achieve department objectives. - Perform all other duties as assigned. Qualifications - High School Diploma required. - Associate or bachelor’s degree preferred. - 1+ years of Human Resources related experience. - 1+ years of experience with HR Information Systems software. Requirements - Proficiency with Microsoft Office programs, especially Excel and Word. - Ability to work in a fast-paced environment with changing priorities while maintaining a sense of urgency and attention to detail. - Ability to follow both written and verbal instructions to achieve the desired outcome. - Must be flexible to changing priorities. - Excellent organizational and time management skills. - Great attention to detail. - Ability to multi-task and support HR Operations and/or Talent Acquisition team. - Good interpersonal skills with the ability to work effectively independently and as part of a team. - Ability to communicate effectively and efficiently via written and verbal communication across all levels of the organization. - Ability to convey a positive and professional image to internal and external customers. Benefits - Competitive compensation. - Comprehensive health coverage. - Long-term growth opportunities. - Remote work environment. - BeBloom™, our proprietary employee training and engagement program. - Opportunities for involvement, building connections, and sharing your voice. Core Values - Put People First: Uphold and promote a people-first culture emphasizing empathy and kindness. - Be Stronger Together: Embrace a team player mentality, leveraging strengths to collaborate. - Do What’s Right: Adhere to high ethical standards and act with integrity. - Embrace a Growth Mindset: Foster a culture of continuous learning and professional development. - Drive Solutions: Share ideas and solutions that drive our mission forward.

• Poppy & Peonies is looking for a performance-driven, brand-savvy Director of Digital Marketing to lead customer acquisition, paid media, and digital growth strategy across all channels. • Own and evolve the paid digital marketing strategy across Meta, TikTok, Google, and emerging acquisition channels. • Own and lead relationships with paid media agency. • Own the key acquisitions metrics and outcomes. • Manage and optimize acquisition budgets with a strong focus on efficiency, scalability, and return on ad spend. • Lead full-funnel media planning across prospecting, retargeting, and campaign amplification initiatives. • Identify new customer acquisition opportunities, audience strategies, and growth channels that support long-term scale. • Partner closely with creative teams to develop high-performing paid assets aligned with brand standards and campaign goals. • Monitor and optimize acquisition metrics including CAC, ROAS, MER, and new customer growth. • Develop integrated digital growth strategies that support revenue targets, launches, and seasonal campaigns. • Lead testing strategies across creative, landing pages, messaging, audience segmentation, and media buying tactics. • Build audience targeting strategies to improve acquisition efficiency and campaign performance. • Partner cross-functionally to ensure cohesive campaign execution across marketing channels without directly owning retention channels. • Identify opportunities to improve attribution, forecasting, and media mix effectiveness. • Own digital marketing reporting and communicate channel performance, insights, and growth opportunities to leadership. • Build dashboards and forecasting models that provide visibility into acquisition efficiency and marketing contribution. • Analyze campaign performance, customer acquisition trends, and channel data to inform future investment decisions. • Champion a culture of testing, optimization, and performance accountability across the digital marketing function. • Collaborate closely with creative, ecommerce, finance, and leadership teams to align marketing strategies with broader business goals. • Represent digital marketing in leadership discussions, bringing a clear perspective on growth opportunities and investment priorities. • Lead and mentor team members, agencies, and external partners with clarity and accountability. • Foster a culture of agility, experimentation, and thoughtful decision-making across the marketing organization.

• Poppy & Peonies is looking for a strategic, customer-obsessed Director of Retention to own and evolve the full customer lifecycle across email, SMS, loyalty, and retention marketing. • This is a high-impact leadership role where you’ll shape how we build long-term relationships with our community, increase customer lifetime value, and create thoughtful brand touchpoints that keep customers coming back. • You’ll lead retention strategy across CRM channels while partnering closely with creative, ecommerce, and CX teams to deliver seamless customer experiences that feel deeply aligned with the Poppy & Peonies brand. • Own and evolve the retention marketing strategy across email, SMS, loyalty, referral, and post-purchase touchpoints. • Build and optimize customer lifecycle journeys from acquisition through repeat purchase, win-back, and VIP retention. • Develop segmentation strategies based on customer behavior, purchase patterns, engagement, and lifecycle stage. • Lead campaign planning and CRM calendar execution around launches, seasonal moments, and customer engagement initiatives. • Partner with creative teams to ensure all customer communications feel elevated, intentional, and aligned with the brand voice. • Drive strategies that increase repeat purchase rate, customer lifetime value, and long-term customer engagement.

• Own homepage, category, and collection page curation to reflect brand narrative and seasonal campaigns • Manage product sequencing, sorting logic, and on-site search to maximize discoverability • Partner with creative and buying to plan promotional moments and content calendars • Drive cross-sell and upsell strategies through smart product pairings and editorial storytelling • Monitor sell-through data and adjust merchandising to support inventory goals • Own core funnel metrics: CVR, add-to-cart rate, checkout initiation, and checkout completion, and report on them regularly to leadership • Lead a continuous A/B and multivariate testing roadmap across key funnel touchpoints • Analyze session recordings, heatmaps, and funnel reports to identify friction and opportunity • Own checkout experience; reduce cart abandonment through UX, copy, and trust signal improvements • Develop hypotheses grounded in quantitative data and qualitative customer insight • Report on experiment outcomes and translate learnings into permanent site improvements • Define and maintain the ecommerce product roadmap in collaboration with stakeholders that align to business objectives • Write clear briefs and acceptance criteria for new features, integrations, and platform improvements • Act as the internal owner of the Shopify storefront; triaging issues, coordinating fixes, and managing the app stack • Evaluate and manage third-party apps; own the relationship, renewals, and configuration • Keep the site performant and functional across devices, flagging and resolving issues proactively • Lead UX strategy for all customer-facing digital surfaces • Commission and interpret customer research, usability testing, and journey mapping • Maintain a cohesive design system in partnership with the brand and creative teams • Champion accessibility and inclusive design across the entire digital experience • Translate business requirements into elegant, intuitive interactions that feel quintessentially Poppy & Peonies • Lead and mentor teams and external partners across ecommerce and web development • Collaborate closely with cross-functional peers in marketing, creative, finance, and operations, acting as the connective tissue between the site and the rest of the business • Represent the ecommerce function in leadership conversations, bringing a clear point of view on priorities, tradeoffs, and what the team needs to succeed • Foster a culture of curiosity and experimentation, making it safe to test, learn, and share results openly even when outcomes aren't what you hoped • Be a generous thought partner to colleagues across the business, helping others understand how the site works and why the customer experience matters

• Own and elevate end-to-end operations: Lead the full operational lifecycle—ensuring a seamless, high-quality experience at every stage. • Oversee global supply chain strategy, production planning, inventory flow, warehousing, and last-mile logistics with a focus on speed, reliability, and cost efficiency. • Own the customer journey, retention, and loyalty: Take full ownership of the end-to-end customer experience. • Design systems that scale with growth: Build and implement infrastructure to support rapid expansion. • Optimize inventory health, manage working capital, and ensure disciplined cost control across production, freight, and fulfillment. • Act as the bridge between product, marketing, and operations to ensure alignment on timelines, inventory, and launches. • Build and lead a world-class team: Recruit, mentor, and develop a high-performing operations team.

• Oversee, coordinate, and produce all marketing campaigns across influencer and social, and collaborate with external agency on PR & Affiliate needs. • Bring innovative social and community strategies into all existing campaigns and launches. • Build all social campaign decks, ensuring community connection is at the forefront of all launches. • Write extensive briefs including copy for key campaigns, emails, IG stories, captions, website messaging etc. • Identify product priorities to manage and organize campaign launches. • Manage launch plans and social marketing calendars in Asana. • In partnership with the Art Director, lead the creative direction for all social-centric assets. • Plan and execute photo and video content that captures the brand vision. • Partner with the Art Director to review, select, and approve campaign photos, videos, reels, ads and social assets. • Manage pack-ups, image selections for PDP/PLP pages, and homepage features. • Develop and execute marketing strategies that align with Poppy & Peonies’ brand vision and growth objectives. • Support in enhancing and maintaining the brand identity, ensuring consistent messaging and storytelling across all channels. • Support with managing strategic partnerships, collaborations, and influencer/affiliate/UGC programs to elevate brand visibility and growth. • Source and manage influencer programs and content for launches. • Develop and execute social media strategy to drive growth and engagement. • Identify and sort social content in order of performance to optimize launches. • Manage the ideation through execution of all social centric content, ensuring innovation, virality, and community engagement. • Build, mentor, and lead a high-performing marketing and social team, fostering a collaborative and innovative work environment. • Provide clear direction, feedback, and professional development opportunities to support team growth and performance. • Collaborate closely with Creative and E-commerce teams ensuring cohesion and overall brand direction is optimized. • Manage the Social + Influencer budgets, allocating resources effectively to maximize ROI and campaign impact. • Ensure efficient processes are in place for content production, campaign management, and cross-team collaboration.