Role Description The Critical Spares Logistics Coordinator ensures the efficient coordination and delivery of replacement equipment to minimize Mean Time to Repair (MTR) and support network reliability. This role involves managing orders, controlling inventory, coordinating with vendors, and providing timely updates to stakeholders. The position is critical to reducing network downtime, meeting customer SLAs for restoration and installation, and optimizing costs. Success in this role requires urgency, autonomy, and strong collaboration in a fast-paced environment. Work Location: Fully remote position open to candidates based anywhere in the U.S. Main Responsibilities - Order Management: Process and track orders, coordinate procurement, manage logistics, and confirm proof of delivery for field equipment. - Inventory Control: Maintain accurate physical and logical inventory of critical spares; ensure availability and reconciliation. - Vendor Coordination: Manage Return Material Authorizations (RMAs) in line with vendor agreements; monitor repair and replenishment timelines, escalating as needed. - Customer & Internal Support: Serve as a primary contact for stakeholders, providing timely updates on equipment status and resolution timelines. - Reporting & Analytics: Track status, generate reports, and conduct trend and compliance analysis for management visibility. - Vendor Contract Compliance: Oversee warranty, entitlement, and RMA compliance; monitor vendor performance and escalate issues when necessary. - Asset Lifecycle Management: Plan, forecast, and stage inventory for Critical Spares and CPE programs; ensure accurate reconciliation of assets. - Team Coverage Requirement: To ensure continuous support and operational readiness, team members may be required to work shift hours and/or participate in on-call rotations as part of our 24x7 coverage model. Qualifications - High School Diploma or GED - Minimum 2 years experience in logistics, supply chain, or related field - Proficiency in Microsoft Office Suite; familiarity with MRP and WMS systems preferred - Strong organizational and analytical skills; excellent communication; customer-focused; ability to prioritize and work independently in a fast-paced environment Preferred Qualifications - Bachelor’s degree in Business Administration or related field - 2+ years experience in logistics or inventory management - Attention to detail, effective time management, collaborative mindset, and problem-solving skills Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience, and other relevant factors. - $41,310 - $54,570 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, WY - $42,975 - $57,299 in these states: CO, HI, MI, MN, NC, NH, NV, OR, RI - $45,021 - $60,027 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, WA Benefits - Comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional, and financial wellbeing. Company Description Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities. At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter. This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today.

• Lead execution of distribution sales within the assigned market, aligned with North American strategy. • Responsible for leading OEM and key national accounts. • Translate North American objectives into clear regional targets, priorities, and action plans. • Identify market opportunities, competitive risks, and growth opportunities within the assigned market. • Lead, manage, and develop the North American distribution sales team, fostering a positive and safe work environment. • Support human capital processes related to hiring, performance management, and employee development. • Deliver national revenue, margin, and market share targets. • Establish and maintain consistent sales rhythms, including forecasting, pipeline reviews, and performance tracking. • Ensure disciplined use of CRM, sales metrics, and data-driven decision-making. • Execute pricing strategies in alignment with established frameworks in collaboration with internal stakeholders. • Execute distributor strategy, including segmentation, coverage models, and engagement plans. • Ensure consistent value messaging and execution across all distributor channels. • Collaborate with marketing and internal stakeholders on demand generation, campaigns, and brand positioning. • Ensure adherence to company policies, standards, and regulatory requirements.

• Manage supplier onboarding activities, including documentation, compliance checks and onboarding tracking. • Maintain supplier records, system updates, contract extensions and access permissions across supply chain systems. • Act as a first point of contact for supplier queries, providing excellent support and escalating issues when required. • Support governance, reporting and supplier communications, ensuring compliance standards are consistently met.

Role Description The Senior Manager - Supply Chain LATAM Contractor is a key role within the LATAM Supply Chain organization, responsible for end-to-end supply chain operations and strategic planning across Mexico, Central America, & Andean region. This role will own supply planning processes, optimize inventory levels, logistics, and guarantee product availability for patients in alignment with commercial forecasts and regulatory requirements. This role is critical to ensuring uninterrupted patient access to life-changing therapies by managing supply continuity and operational excellence. The position leads cross-functional and external partnerships across distributors, 3PLs, QA, regulatory, and commercial teams, while driving strategic initiatives including product launches, network optimization, and cost-to-serve improvements. This role combines operational excellence with strategic leadership in a dynamic, multicultural environment. Work Model: Remote: Officially documented as working full-time from home, with travel to Ultragenyx's offices or other locations on occasion as needed. Responsibilities - Planning & Inventory: - Develop and maintain supply plans aligned with SIOP and commercial forecasts. - Optimize stock levels and proactively manage replenishment to avoid shortages or excess, including deviation management in inbound and outbound processes within the quality management system. - Identify and mitigate supply risks to ensure continuity of treatment. - Operations & Customer Service: - Oversee order-to-cash processes ensuring high service levels, including order fulfillment, shipment tracking, and issue resolution. - Manage relationships with internal and external stakeholders, including distributors, suppliers, 4PL, commercial teams, patient liaison, accounting, global distribution, QA, regulatory, and contracts. - Partner with finance and customer-facing teams to ensure accurate invoicing and account reconciliation. - Strategic Projects & Continuous Improvement: - Lead and execute strategic initiatives including product launches, supply network optimization, and cost-to-serve improvement. - Demonstrated ability to influence cross-functional stakeholders without direct authority. - Collaborate with analytics teams to leverage data and digital tools for improved forecast accuracy and decision-making. - Compliance & Governance: - Support change control, manage vendor onboarding, risk assessments and compliance activities within the Quality Management System. - Ensure adherence to LATAM regulatory requirements for imports/exports. - Accountable for service levels (OTIF), inventory health (DOH, write-offs), and cost performance across the cluster. Qualifications - Bachelor’s degree in Supply Chain, Logistics, Engineering, or related field; MBA or APICS certification preferred. - 6+ years in pharmaceutical supply chain (planning & operations) within a multinational, matrix environment. - Strong knowledge of LATAM regulatory and healthcare systems; rare disease experience preferred. - Expertise in supply planning, inventory optimization, and import/export processes. - Experience with ERP and planning tools (Oracle, Kinaxis). - Proficiency in Microsoft Office Suite (Excel, PowerPoint, Power BI) and SharePoint. - Bilingual: English and Spanish required; Portuguese a plus. - Strong communication, negotiation, and stakeholder management skills. Benefits - Generous vacation time and public holidays observed by the company. - Volunteer days. - Long term incentive and Employee stock purchase plans or equivalent offerings. - Employee wellbeing benefits. - Fitness reimbursement. - Tuition sponsoring. - Professional development plans. - Benefits vary by region and country.