Role Description 쿠팡이츠서비스 Front Line Operation(FLO) 팀은 실시간 데이터 기반 의사결정을 통해 배달 서비스를 안정적으로 운영하고, 고객에게 최상의 배달 경험을 제공하는 핵심 조직입니다. 본 포지션은 Frontline Japan 팀 소속으로 일본 Rocket Now 서비스 운영을 함께 수행하며, 한국 FLO와 동일한 업무를 기반으로 일본 현지 팀과 긴밀히 협업합니다. 주문 수요와 배달 파트너 공급의 균형을 맞추고, 다양한 변수 속에서 실시간으로 문제를 해결하여 서비스 품질을 유지·개선합니다. 오퍼레이션 전반(A-Z)을 경험하며 데이터 기반 운영 및 플래닝 영역으로의 확장 기회를 제공합니다. - 실시간 배달 품질 모니터링 및 운영 관제 업무 수행 - 주문 수요와 배달 파트너 공급 균형 관리 및 최적화 운영 - 배달 지표 관리(주문 수, 품질, 가격 등) 및 데이터 기반 의사결정 수행 - 일본 현지 팀과의 협업을 통한 운영 커뮤니케이션 및 이슈 대응 - 배달 파트너 지원 업무 수행: 수동 배차, 각종 프로모션 안내 및 운영 지원 - 날씨, 지역 상황, 이벤트 등 외부 변수 기반 실시간 이슈 대응 및 해결 - Worst 주문 식별 및 원인 분석을 통한 즉각적인 개선 조치 수행 Qualifications - 주/야 교대 및 주말 포함 스케줄 근무가 가능하신 분 (재택 근무 위주) - 비즈니스 환경에서 일본어로 원활한 커뮤니케이션이 가능하신 분 (JLPT N1 수준 또는 그에 준하는 일본어 회화 역량 보유하신 분) - 데이터 기반 의사결정 및 Excel 등 데이터 처리 도구 활용이 가능하신 분 - 유관 경력 3년 이상 또는 실시간 운영, 고객 대응, 오퍼레이션 경험이 있으신 분 - 다양한 이해관계자와의 협업 및 커뮤니케이션 경험이 있으신 분 Requirements - SQL을 활용한 데이터 분석 및 가공 경험이 있으신 분 - 배달 플랫폼, 물류, 호텔 등 실시간 운영 환경에서의 근무 경험이 있으신 분 - 교대 근무 또는 24시간 운영 조직에서의 근무 경험이 있으신 분 - 일본어로 글로벌 팀과 협업 경험이 있으신 분 - 인력 운영 및 현장 관리 경험이 있으신 분 Benefits - 정규직으로 수습기간 12주를 포함합니다. 단, 업무상 필요한 경우에는 상기 수습기간을 적용하지 않거나 단축 또는 연장할 수 있습니다. Company Description 쿠팡이츠서비스(Coupang Eats Services)는 Delivery service에 대한 차별화 전략을 세우고, 쿠팡이츠의 고객, 상점주, 그리고 배달파트너들에게 한층 더 강화된 서비스와 지원을 제공하고 있습니다. 쿠팡이츠서비스는 원하는 음식을 언제 어디서든 빠르고 안전하게 배달함으로써 고객에게 놀라운 고객 경험을 선사하고, 상점주에게는 주문부터 배달, 고객응대까지 제공하는 원스톱 서비스를 통해 안정적인 판매 기회를 확보할 수 있는 시스템을 운영하고 있습니다. 여러 분야의 전문가로 구성된 쿠팡이츠서비스는 하나의 팀으로서 고객과 상점주, 배달파트너가 원하는 가치를 고민하고 연구하며, 새로운 혁신과 패러다임 변화를 이끌어가고 있습니다.

• coordinate people and processes for multiple or complex projects to ensure they are delivered on time and produce the desired results • develop detailed project plans through extensive planning and cross-collaboration • ensure resource availability and allocation • deliver every project on time and within budget and scope • track progress and milestones to ensure the project will deliver successful results and within budget • evaluate the supply chain network (at regional and country levels) from product source to customer delivery • evaluate manufacturing and warehouse facilities, transportation modes, and supplier locations • recommend cost effective, service-sensitive supply chain network layout alternatives • assist in the planning of product development cycle and resource plans for future projects • facilitate weekly change notice and project meetings • report project outcomes and/or risks to the appropriate management channels and escalate issues, as necessary • lead weekly project status meeting • serve as a mentor and learning resource for entry level Project Managers

• Act as the primary liaison between internal and external stakeholders, including event sponsors, exhibitors, clients, vendors, and internal teams • Oversee the planning and execution of event features such as workshops, deals hubs, competitions, activations, and closed-door roundtable conferences • Identify potential risks and develop contingency plans to mitigate them • Act as the central hub for coordinating efforts across various functional teams • Secure and manage venues, suppliers, and vendors, including negotiating contracts • Establish regular meetings, status reports, and communication plans to keep all parties informed about progress • Conduct post-event reviews to assess success metrics and gather feedback from stakeholders

Role Description The Division 10 Project Manager/Estimator estimates, schedules, evaluates, and purchases Division 10 products and efficiently processes commercial construction projects to satisfy customer’s material, schedule, and internal financial requirements. Essential Functions - Review plans and specifications for product quantities and details, and prices of the products through Comsense and by soliciting vendor quotes. - Provide accurate cost estimates for bid preparation. - Use product knowledge to detail Division 10 products in the preparation of shop drawings and submittals for review by the customer and architect. - Identify conflicts, code issues, and other design questions to the salesperson and architect. - Evaluate vendor quotes for accuracy and place product orders for large and small projects in a timely manner to meet the construction schedule and purchase within the project budget. - Handle potentially large dollar and scheduling impact on a project and the project’s potential profitability, with crucial attention to detail, accuracy, and promptness. - Ensure accuracy of product orders and compliance with drawings, specifications, and approved submittals and shop drawings. - Communicate effectively with internal and external customers as well as architects both verbally and in writing. - Follow-up correspondence in writing (email primarily). - Be responsive to returning phone calls in a timely manner. - Communicate with factories and suppliers. - Track deliveries and keep the GC informed. - Communicate with installation supervisor and resolve product issues and delivery schedule issues. - Identify and process all changes per the customer’s direction and as required. - Prepare direct entry sales orders and purchase orders. - Produce fabrication work orders. - Coordinate project submittal process. - Provide close-out documents as required. - Other relative duties as assigned. Qualifications - Associate’s Degree or equivalent combination of education/experience preferred (specific to industry standards). - Current and valid US driver’s license. - At least 3 years in the Division 10 industry preferred. Requirements - Intermediate to advanced proficiency in Microsoft Word, PowerPoint, Excel, Adobe Professional, Outlook, and web-based applications. - Knowledge of Division 10 specialties products. - Strong project management skills, process-oriented, highly organized, and quality-focused. - Excellent communication skills, both verbal and written. - Ability to build strong working relationships at all levels, internal and external. - Self-motivated, proactive, and able to handle multiple projects. - Detail-oriented with strong mathematical skills. Physical Demands The physical demands described here are representative of those required to successfully perform the essential functions of this position. While performing the duties of this role, the employee will regularly communicate verbally and in writing, and must be able to see and hear in a typical office setting. The role frequently involves sitting, walking, standing, using hands to handle or feel, and reaching with arms and hands. Work Environment This position operates primarily in a professional office environment. It routinely involves the use of standard office equipment such as computers, phones, printers, copiers, and filing systems. Occasional business travel may be required. Equal Opportunity Employer CBX Solutions is an Equal Opportunity Employer and a VEVRAA Federal Contractor. We are committed to providing equal employment opportunities to all qualified individuals, including minorities, females, protected veterans, and individuals with disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.