BTSE

• Deliver high-quality customer support to global users across a multi-currency digital asset exchange and derivatives platform • Manage customer inquiries and issues through various online communication channels • Handle sensitive financial and account-related information with confidentiality and precision • Provide dedicated support to VIP account holders, mutual onboarding partners, and white-label clients via live chat and CRM systems • Ensure a seamless and professional customer service experience • May be assigned to market-specific support channels, requiring language proficiency and cultural familiarity

• Lead, develop, and scale a team of analysts and analytics engineers while fostering a culture of data quality and intellectual honesty. • Manage and prioritize the BI roadmap and backlog across all business domains, from Marketing and Product to Risk and Finance. • Implement a revenue-first prioritization framework to ensure BI efforts directly support business growth and operational efficiency. • Partner with stakeholders to translate ambiguous business problems into clear data requirements and actionable metric definitions. • Synthesize complex data into compelling narratives that enable executives to make informed, fast decisions. • Collaborate with Data Engineering to build a robust underlying data layer that supports advanced analytics and semantic modeling. • Set and maintain high standards for dashboard quality, metric governance, and the delivery of proactive business insights.

• Architect and lead the enterprise AI implementation strategy, ensuring every initiative is purpose-built to meet 2026 goals for platform protection and operational excellence. • Partner with the Heads of Operations and other department heads to diagnose workflow friction and design autonomous, "Agentic" solutions that streamline cross-functional output. • Establish and own the framework for AI ROI by defining and tracking high-stakes KPIs, including **Token Efficiency**, **HITL (Human-in-the-Loop) reduction**, and **Automated Resolution Accuracy**. • Co-engineer AI-driven defense layers with the Security team to proactively neutralize platform threats, specifically targeting anti-bot measures and mass-registration blocking. • Translate high-level strategic designs into scalable technical assets, including robust API integrations, standardized prompt libraries, and **MCP (Model Context Protocol) servers**. • Oversee the end-to-end lifecycle of AI deployments to ensure designs are not only innovative but also functional, secure, and seamlessly integrated into the enterprise ecosystem.

Role Description BTSE is seeking a Junior Compliance Operations Analyst to support the execution of day-to-day compliance processes and assist in mitigating financial crime risk across the platform. This is primarily a compliance operations role focused on execution and case handling. This role reports directly to the Chief of Compliance and will operate under the guidance of the Compliance Operations Lead. The successful candidate will support the operational execution of BTSE’s AML/CFT controls, including customer due diligence, transaction monitoring, and sanctions screening. - Conduct customer due diligence (CDD) and enhanced due diligence (EDD) on individual and corporate clients of BTSE’s licensed entities. - Review and validate KYC/KYB documentation during onboarding and periodic reviews of clients from licensed jurisdictions. - Perform periodic reviews of higher-risk clients, ensuring documentation and risk profiles remain up to date. - Maintain clear and accurate documentation of compliance reviews and decisions in line with internal procedures. - Manage and respond to requests for information (RFIs) from internal teams and external partners. - Review and disposition transaction monitoring alerts in accordance with internal risk thresholds. - Review and disposition name screening alerts and escalate potential matches where required. - Monitor, assess, and escalate suspicious or unusual activity for further investigation. - Support investigations related to suspicious activity where required. - Assist in maintaining operational compliance procedures and case management workflows. - Support regulatory inquiries, audits, and internal compliance reviews as required. - Provide operational feedback on alert trends and potential control improvements. Qualifications - 2–4 years of experience in AML / compliance operations within cryptocurrency / digital asset platforms, fintech or payments companies, or financial institutions with transaction monitoring responsibilities. - Experience performing KYC/KYB reviews, transaction monitoring, or name screening investigations. - Ability to execute operational compliance tasks independently and escalate appropriately. - Strong written and verbal English communication skills. - Ability to maintain clear and defensible documentation for investigations and compliance decisions. Requirements - Experience in digital asset / crypto compliance environments. - Exposure to blockchain analytics tools (e.g., Chainalysis, TRM, Elliptic). - Foundational data capability, such as working with structured datasets and basic SQL querying. - Comfort analyzing transaction patterns or monitoring outputs. - Compliance certification (e.g., ACAMS CAMS, CAFCA, CTMA, ICA). - Mandarin proficiency. - Hands-on experience working with compliance datasets or querying data independently will be strongly preferred. Benefits - Competitive total compensation package. - Various team-building programs and company events. - And many more! Apply and let us tell you more!

• Oversee daily operations across trading, payments, and client lifecycle. • Establish and maintain operational processes, controls, and monitoring frameworks. • Support licensing and act as a key point of contact for regulators, including VARA. • Ensure alignment with compliance, risk, and internal policies. • Identify and manage operational risks, including incident handling and escalation. • Collaborate with global teams and provide regular reporting to senior management. • Support hiring and build-out of the local operations function.

• Build a modern, high-performance crypto trading platform from the ground up • Work on latency-critical systems with real-world impact • Direct influence on trading performance and PnL • High ownership and accelerated responsibility compared to traditional finance environments • Collaborative and fast-moving team culture

• Monitor the performance of technology systems to detect issues proactively. • Execute incident detection protocols to identify potential service disruptions. • Coordinate incident response efforts to address and resolve reported issues promptly. • Implement recovery procedures to restore normal operations following an incident. • Collaborate with all Technology teams to improve service desk operations and incident management processes. • Maintain detailed records of incidents, including status updates and resolution steps. • Contribute to the development of knowledge bases and FAQs for Technology support. • Provide technology service desk support, ensuring efficient resolution of inquiries and fulfillment of service requests.

• Design, build, maintain, and optimize the trading system infrastructure environment. • Manage and improve AWS infrastructure, including EC2, networking, security, and OpenSearch. • Build and maintain infrastructure automation and Infrastructure as Code practices. • Design, implement, and support CI/CD pipelines, including GitLab and GitHub integration. • Administer and optimize Linux environments, including system tuning, network tuning, and low-latency optimization. • Support deployment, operation, and performance management of microservices. • Manage multiple JVM-based services with a focus on performance, stability, and resource efficiency. • Operate and optimize database platforms including ClickHouse, DolphinDB, and PostgreSQL. • Design, deploy, and maintain the observability stack (Prometheus, Grafana, OpenTelemetry) from scratch to monitor system health, troubleshoot performance bottlenecks, and resolve production issues. • Participate in on-call rotation and respond to production incidents in a timely manner. • Collaborate with development and platform teams to improve system reliability, observability, and security.

• Prospecting: you will be going to crypto events/conferences to find new partners and customers and introduce BTSE to them and see how we can collaborate • Discovery: understanding what the customers need and being able to wear different ‘hats’ depending on the type of customer, personality and business you are able to speak with different levels, cultures and tailor your conversation • Build your own book of business and pipeline of customers; understand how to move each customer onto the next step and eventually closing deals • Identify ways to reach more customers; through events, cold prospecting/emails/using LinkedIn and referrals to capture market shares • Working closely with the technical team to solve problems and create customized solutions for the client.

• Collaborate closely with product managers and stakeholders to translate business requirements into user-centric design goals. • Deliver end-to-end design solutions, and work closely with the development team to ensure the design meets the expected goals. • Maintain and update existing design systems and templates, ensuring consistency and quality across all platforms. • Analyze feedback to identify areas for improvement and propose comprehensive solutions to enhance the user experience, ensuring that user needs are effectively addressed.