客服QA質檢, Sr. CS Quality Assurance
Location
Vietnam
Posted
5 days ago
Salary
0
Seniority
Senior
Job Description
客服QA質檢, Sr. CS Quality Assurance
BTSE
• Identifying, analyzing, and resolving workflow issues within customer support operations • Documenting quality assurance activities, assessments, and findings • Recommending corrective actions to improve employee performance • Assisting in intervention efforts and training initiatives to ensure compliance with QA standards
Job Requirements
- Solid understanding of quality assurance concepts, methodologies, and tools
- Strong analytical, problem-solving, and decision-making capabilities
- Demonstrated experience in testing processes, version control, and defect management
- Proficient in both written and spoken English
- Excellent interpersonal and soft skills, including professionalism, teamwork, and a proactive attitude
- Minimum of 2 to 3 years of experience in Customer Service or BPO Quality Assurance
- Competent computer literacy and ability to work with standard office and QA software
- Flexibility to work in a rotational schedule, including weekends or holidays as required
- Willing to work from home or at the office/business site as needed
- Bachelor’s degree or equivalent in a related field
Benefits
- Competitive total compensation package
- Various team-building programs and company events
- Comprehensive healthcare schemes for employees
- And many more! Apply and let us tell you more!
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