客服QA質檢, Sr. CS Quality Assurance

QA EngineerQA EngineerFull TimeRemoteSeniorTeam 51-200H1B No SponsorCompany SiteLinkedIn

Location

Vietnam

Posted

5 days ago

Salary

0

Seniority

Senior

Bachelor Degree2 yrs expEnglish

Job Description

客服QA質檢, Sr. CS Quality Assurance

BTSE

• Identifying, analyzing, and resolving workflow issues within customer support operations • Documenting quality assurance activities, assessments, and findings • Recommending corrective actions to improve employee performance • Assisting in intervention efforts and training initiatives to ensure compliance with QA standards

Job Requirements

  • Solid understanding of quality assurance concepts, methodologies, and tools
  • Strong analytical, problem-solving, and decision-making capabilities
  • Demonstrated experience in testing processes, version control, and defect management
  • Proficient in both written and spoken English
  • Excellent interpersonal and soft skills, including professionalism, teamwork, and a proactive attitude
  • Minimum of 2 to 3 years of experience in Customer Service or BPO Quality Assurance
  • Competent computer literacy and ability to work with standard office and QA software
  • Flexibility to work in a rotational schedule, including weekends or holidays as required
  • Willing to work from home or at the office/business site as needed
  • Bachelor’s degree or equivalent in a related field

Benefits

  • Competitive total compensation package
  • Various team-building programs and company events
  • Comprehensive healthcare schemes for employees
  • And many more! Apply and let us tell you more!

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