• Assist with general business administration tasks • Log and manage incoming tickets and support requests • Handle calls, messages, and general business enquiries • Track tickets through internal systems and ensure resolution

• Provide day-to-day administrative support across the business • Attend meetings, record key discussion points, and distribute action items • Manage schedules, calendars, and meeting coordination • Prepare business documents, correspondence, and reports • Conduct basic research and maintain organised records and files • Handle incoming calls and respond to general enquiries • Update and maintain CRM systems and operational records • Liaise with suppliers and clients regarding quotes, follow-ups, and routine queries • Support the onboarding process for new starters, including account setup and administration • Log and track internal support requests • Assist with user account administration and access management • Ensure internal systems remain accurate and up to date

• Take charge of day-to-day admin, coordinate communications, and step in to support wherever required. • Assist with general administrative tasks across the business. • Attend meetings, take notes, and distribute action points. • Support scheduling, calendar management, and coordination. • Prepare documents, correspondence, and business-related materials. • Conduct basic research and maintain organised records and files. • Answer incoming calls, take messages, and handle basic enquiries. • Update CRM systems and maintain accurate records. • Liaise with suppliers and clients regarding quotes, follow-ups, and general queries. • Assist with onboarding coordination and account setup for new starters. • Provide first-line support by logging and tracking internal support requests.

Title: Accountant, Power - Customer Ops Gross Margin Location: Houston, TX, US, 77010 Department: Accounting Job Description: Welcome to the intersection of energy and home services. At NRG, we’re all about propelling the next generation of leaders forward. We are driven by our passion to create a smarter, cleaner and more connected future. We deliver innovative solutions that make our customers’ lives easier—helping them power, protect, and intelligently manage their homes and businesses. To do this, we need creative and talented people to join our company. We offer a dynamic work environment and a unified and inclusive culture. NRG fosters a strong sense of belonging that leads to better collaboration and business performance. Our company programs are designed to help employees develop the skills they need for success now and in the future. In everything we do, we aim to champion our employees and bring value to our customers, investors and society. Job Summary: - This position will be responsible for a full range of financial and operational analysis, and various other financial projects in support of the Retail Business Units. This person will also be responsible for multiple other ad hoc projects as assigned. Essential Duties/Responsibilities: - Responsible for accounting support of the Retail Companies including but not limited to: - Prepare and analyze monthly profitability. - Interface in a variety of forums to research and obtain financial information relating to variance analysis. - Prepare monthly accounting entries. - Prepare monthly account reconciliations. - Prepare monthly and quarterly financial reporting documents or schedules. - Maintain monthly data models. - Analyze detail level data from the Data Warehouse. - Assist in the on-going development or enhancements of the current accounting and reporting functions. - Ensure SOX and internal controls are operating effectively, and documentation is accurate and complete Working Conditions: - Open office environment. - Some overtime required as special projects arise. - Hybrid work schedule (in office 4 days per week) Minimum Requirements: - Bachelor ‘s degree in accounting or finance from an accredited college or university required - 0-2 years of Accounting or Finance Experience - Previous experience in the Power Industry preferred Preferred Qualifications: - Advanced Excel skills. - Efficient time-management to meet multiple deadlines - Ability to identify issues and propose solutions - - For preferred requirements, the questions will be given a weight % to help distinguish which candidates have the most of the preferred skills. Additional Knowledge, Skills and Abilities: - Proficient in effectively communicating to a wide range of audiences in both written and oral form. - Excels in quickly conceptualizing and assimilating data to make decisions and take appropriate action - Adapts effectively to a new and changing environments. - Strong analytical skills and flexibility in dealing with multiple projects. - Comfortably handles risk and uncertainty. - Detail-oriented. - Proficient in the operation of personal computers and windows-based software, specifically Excel. Experience in SAP and HFM would be beneficial but is not required - Works independently through the use of initiative and self-motivation. - Ability to work in a team-oriented environment. Physical Requirements: - Example: Occasionally requires lifting as appropriate to perform duties and responsibilities. NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing.