Bon Secours

Role Description The Labor Relations Manager assists in administering, interpretation, and facilitating collective bargaining agreements between unions, associates and leadership by providing advice and consultation to support Bon Secours Mercy Health positive labor relations strategy, including but not limited to: - Addressing, processing, and investigation of grievances and complaints. - Consultation with cross-functional partners to bring resolution to complaints in a timely manner. - Interpretation of company policies and collective bargaining agreements for management. - Assisting and determining labor and management solutions in compliance with relevant CBAs. - Counseling management regarding their responsibilities. - Supporting compliance efforts and coaching on changes in relevant laws/regulations. - Interpreting and applying relevant collective bargaining agreement provisions in union environments. - Supporting the Labor Relations Director on implementation and execution of initiatives impacting associates represented by a union. Qualifications - High School Diploma or GED. - 2 Year/Associates Degree in Human Resources preferred. - Combination of post-secondary education and experience in lieu of a degree. - SHRM-CP, SHRM-SP /Labor Relations Specialist preferred. - 5 years in Business/Healthcare/HR/Labor Relations with proven career progression. - 1 year experience in labor relations required. Requirements - Excellent customer service, communications, and interpersonal skills. - Excellent listening skills and ability to probe based upon responses provided. - Excellent oral and written communication skills, including the ability to organize and present information clearly and concisely. - Ability to build rapport and communicate challenging information effectively. - Skilled at interviewing employees, witnesses, and supervisors to gather relevant case information. - Reasoning ability that includes strong problem-solving and conflict resolution skills. - Ability to maintain highly confidential information. - Regular, dependable attendance and punctuality. - Knowledge of Federal and State Employment Law. - 5+ years’ experience in Employee and Labor Relations or related field preferred. - Advanced use of Microsoft applications. - Critical Thinking and ability to interpret business context. - Teamwork and Collaboration skills. - Executive level communication skills. Benefits - Competitive pay, incentives, referral bonuses, and 403(b) with employer contributions (when eligible). - Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources, and discounts. - Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders. - Tuition assistance, professional development, and continuing education support. - Benefits may vary based on the market and employment status.

Role Description The Care Delivery Operations Project Manager will support the Care Delivery team in achieving established milestones on high priority, high impact, interdisciplinary areas of focus. The Project Manager will work closely with leaders in several departments to gain consensus on a project plan and to track deliverables to that plan, escalating risks and barriers as needed to help Bon Secours Mercy Health achieve critical performance goals. The Project Manager will be responsible for clear and consistent communication leveraging standard tools and resources for project management. This is a remote/work from home position. Hire must be open to working eastern time zone hours. Essential Job Functions - Manages multiple complex, high-priority initiatives concurrently, which span multiple departments and markets. - Responsible for all aspects of the project lifecycle including but not limited to: planning, scope definition, design, execution, and delivery. - Partners with multiple stakeholders and departments from development to implementation. - Develops, tracks, and disseminates project milestones, deliverables, and outcome metrics for complex initiatives. - Synthesizes ideas and priorities across multiple stakeholder groups to develop and implement improvement plans. - Communicates deliverables, owners, and deadlines clearly and efficiently. - Monitors key performance indicators including clinical and financial performance. - Seeks out best practices and industry trends in healthcare improvement initiatives. - Develops content and materials for distribution across markets. - Identifies innovative improvement strategies to advance the goals and objectives of Bon Secours Mercy Health. - Provides leadership, coaching, and mentoring to team members and assists with complex escalations. This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation. Qualifications - Project Management Professional (PMP) Certification (preferred). - Bachelor of Business, Analytics, Engineering, Finance, IT, or similar field (required). - Masters of Engineering, Healthcare Administration, Business, or similar field (preferred). - 5 years of recent experience in healthcare or business (required). - Lean Six Sigma or Agile training (preferred). Benefits - Competitive pay, incentives, referral bonuses, and 403(b) with employer contributions (when eligible). - Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources, and discounts. - Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders. - Tuition assistance, professional development, and continuing education support. - Benefits may vary based on the market and employment status.

Role Description The Supply Chain Clinical Transformation Program Manager serves as the programmatic and operational coordinator for clinical value analysis processes within Bon Secours Mercy Health, with the goal of providing high quality, efficient, cost effective and aligned services. In this role, the incumbent will actively engage physicians and other clinicians in value-based variation reduction related to clinical practice and products, devices and supplies. Additionally, the incumbent will work with the Health System leadership team to effectively coordinate change management systems that result in the establishment of and adherence to a streamlined method for reducing variation of product/service selection, utilization, quality and costs. The incumbent will push clinical and strategic expertise that facilitates supply, device, and other service expense management while continuously improving processes that support safe patient care, education and research. Furthermore, the incumbent will work strategically with Bon Secours Mercy Health leadership, Director of Clinical Integration, Finance, Procurement, Supply Chain Operations and others to identify, analyze, determine, and implement best practices and expense management initiatives. The incumbent will have responsibility for achieving supply expense management initiatives and targets utilizing the clinical integration process. Qualifications - Experience in clinical value analysis processes. - Strong project management skills. - Ability to engage with physicians and clinicians effectively. - Experience in change management systems. - Knowledge of supply chain operations and expense management. Requirements - Maintain project management tools including project timeline, communication plan, dashboards, decision logs, and risk analysis tools. - Communicate project status across multiple forums and audiences. - Identify opportunities for synergy and coordination with other efforts. - Coordinate product trials and/or table-tops for clinical acceptability between requesting departments and vendors. - Provide supportive quantitative summary analysis to help lead the discussion for the assessment of clinical implications of product decisions. - Monitor Key Performance Indicators (KPIs) monthly. - Identify opportunities to reduce costs, improve timelines, and reduce customer exceptions. - Review and facilitate the presentation of new product requests to respective Clinical Integration Committee. - Facilitate communication of applicable clinical literature to support product utilization, product conversions and additions, trials and supporting committee activities. - Assist in connecting relevant product education materials between requesting department, education team and associated vendor. - Coordinate the ongoing evaluation of products, technologies, services, and processes that have been approved through the value analysis process to determine if the expected outcomes were obtained. Benefits - Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible). - Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts. - Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders. - Tuition assistance, professional development and continuing education support. - Benefits may vary based on the market and employment status.

Role Description The RN Transfer Center Specialist coordinates patient transfer logistics using workflows identified by client to assist with patient acceptance and bed placement. This RN understands cases are related to ensuring patient care is accepted in an environment that can facilitate a higher level of care or capability as well as continuity of care. Performs functions based on defined standards of performance and practice to meet or exceed operational expectations. The position works collaboratively to foster relationships with referring facilities, physicians, and hospital staffs in representation of Conduit Health Partners Mission and Values. Works closely through collaboration with clinical, medical staff and leadership teams to identify, trend, and report barriers to patient access and throughput. Professional, clinical standards, policy and evidence-based research will guide practice and service delivery. Participates in professional development, peer development and evaluation as well as shared leadership. Assistance with data collection for quality purposes will be expected. We currently have full-time opportunities available across all shifts - days, evenings, and nights. Schedules are set and follow a six-week rotation, which includes an every-other-weekend requirement. There is also an on-call component and a rotating holiday requirement for all positions. Once you're placed into a schedule, you'll be expected to work that set schedule for at least six months before any schedule change request is considered. Please note that while schedule change requests are reviewed every six weeks, they are not guaranteed and are evaluated based on our established standard operating procedures. During orientation, you will follow the schedule of your assigned preceptor. Leadership will make every effort to match you with a preceptor on your designated shift (days, evenings, or nights), but final assignments are based on preceptor availability and may not always align perfectly with your shift preference. *Hours subject to change based on need of operations Essential Job Functions - Coordinates functions to identify appropriate level of care, accepting provider, consultation, and access from all potential referral sources to include but not limited to hospitals, clinics, extended care facilities, and physician offices to initiate acceptance and expedite decision making relative to a potential access, focusing on quality, safety and efficiency. - Works directly with clinicians at each client facility to ensure communication of accurate clinical presentation, timely access, appropriate bed assignment, and accurate patient information documentation to assist with an appropriate destination plan of care at receiving facility using critical thinking, clinical decision making as well as established workflows. - Proficient in EHR data entry, telephony systems, office systems as required to support operations, ensuring accurate, timely data entry, protection of PHI. - Uses problem-solving skills to make recommendations that promote the best potential patient outcome based on clinical information, patient and/or physician preferences, and the capability/capacity of both transferring and receiving facilities. - Utilizes effective and professional communication to act as liaison on behalf of patient and client facilities between physicians, hospital staff, and outside agencies. - Monitors individual and team compliance and performance. Implements and supports process change to ensure compliance with regulatory and quality initiatives. - Demonstrates knowledge of regulatory components to include but not limited to EMTALA, Ethics and Compliance, quality initiatives, and HIPAA. Reports risks related to safety, compliance as well as operational inefficiencies using defined Chain of Command in a timely manner and offers recommendations for resolution or improvement if applicable. - Works directly with providers and other healthcare providers at each client facility as well as client footprint facility to ensure timely acceptance and access to appropriate level of care/bed assignment using applicable workflows. - Participates in process improvement, professional development, and peer review. - Maintains active RN licensure within the states transfer center services are provided. - Responsible for other tasks and analysis as requested/directed. Licensing/Certification - Active Registered Nurse (RN) – Required - Active multistate/compact registered nurse (RN) licensure - Required (if applicable based on state of residence) Education - Associate Degree of Nursing or diploma (ADN) - Required - Bachelor’s degree of nursing (BSN) – Preferred Work Experience - 1 year of acute care experience – Required - 3+ years of acute care experience – Preferred - Healthcare contact center – Preferred Training - Epic electronic health record – Preferred - Genesys contact center – Preferred Office Setting - Must have a designated workspace with a locked door, per HIPAA regulations. - Associates are encouraged to also identify a secondary work location, meeting HIPAA regulations in case of power outages as well. IT Requirements - Minimum internet speed of primary and secondary work locations is: - Download speed of 100Mbps - Upload speed of 20Mbps Skills - Customer Service oriented - Microsoft Office Tools (Outlook, MS Teams, Excel, Word, etc.) - Technology savvy - Multitasking - Review & interpret patient transfer case information - Escalate/Inform regarding patient status changes - Record tasks and conversations regarding patient transfer - Attention to detail - Acceptance of authority - Critical thinking - Communication with clinical care team members - Teamwork - Active listening - Relationship building - Agility and adaptability - Excellent oral and written communication skills - Performance driven Benefits - Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible) - Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts - Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders - Tuition assistance, professional development and continuing education support - Benefits may vary based on the market and employment status

Role Description This position will be responsible for supporting the people, operations, and projects of the Bon Secours Mercy Health (BSMH) corporate real estate team across three main service lines including transaction management, ambulatory facility management, and portfolio administration. This is a remote/work from home position. Hire must be able to work eastern time zone hours. Essential Functions - Support the Director, Real Estate Strategic Planning in research, analysis, and document management for key projects, especially around cross departmental engagement with Construction and Acute Facilities Management. - Support the real estate team with transactions being handled in-house, especially those resulting from mergers, acquisitions and dispositions. - Field questions from the markets and third-party transaction managers regarding lease language, operating expense calculation, landlord matters, and address other operational issues as they arise. - Understand and champion processes and policies as found in the BSMH Real Estate Manual. - Work independently to execute a wide range of tasks associated with the corporate real estate activity of the Ministry. This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation. Qualifications - 4-year Degree/Bachelor’s Degree - 3 to 5 years of experience in healthcare/commercial real estate, or other relevant experience supporting projects and operations with a team in a very large organization. Requirements - CAPM, ACoM, or other related certification preferred. - Computer and software skills (MS Office Suite). Must be very proficient in MS Excel. - Proven ability to learn new software programs. - Proven ability to produce results working 100% virtual. - Customer focus (internal & external). - Excellent communication skills, especially in virtual and in-person meetings and via email. - Excellent research skills. - Impeccable attention to detail. Benefits - Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible). - Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts. - Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders. - Tuition assistance, professional development and continuing education support. - Benefits may vary based on the market and employment status.

Role Description Advanced outpatient coding position that reviews medical record documentation and accurately assigns ICD-10-CM, ICD-10-PCS, as well as CPT IV codes based on the specific record type and abstract specific data elements for each case in compliance with federal regulations. This position codes all types of outpatient visits to include ancillary, urgent care, emergency department, observation, same day surgery, and interventional procedures. Follows the Official Guidelines for Coding and Reporting, the American Health Information Management Association (AHIMA) Coding Ethics, as well as the American Hospital Association (AHA) Coding Clinics, CMS directives and Bulletins, Fiscal Intermediary communications. Utilizing Coding Applications in accordance with established workflow. Follows Mercy Policies and Procedures and maintains required quality and productivity standards. Essential Functions - Reviews medical record documentation and accurately assigns appropriate ICD-9-CM, ICD-10, CPT IV, and HCPCS codes utilizing the 3M software tools for all OP Work Types (Ancillary, ED Charge/Code, Same Day Surgery, and Observation). - The assigned codes must support the reason for the visit and the medical necessity that is documented by the provider to support the care provided. - When applicable, apply the appropriate charges such as the Evaluation & Management (E&M) level and injections and infusions, and/or other necessary requirements for Observation cases, using a third party software systems such as LYNX. - Correctly abstract required data per facility specifications. - Perform "medical necessity checks" for Medicare and other payers as required per payment guidelines. - Responsible for monitoring and working of accounts that are Discharged Not Final Billed, failed claims, stop bills, and premise as a team, ensure timely, compliant processing of outpatient claims in the billing system. - Responsible to maintain established productivity requirements, key performance indicators established for 3M 360 CAC for CRS & Direct Code as well as ensure accuracy to maintain established quality standards. - Remain abreast of current requirements of the Centers for Medicare & Medicaid Services (CMS), to include National Coverage Determinations (NCD) and Local Coverage Determinations (LCD) guidelines, related to the assignment of modifiers, to ensure the submission of a clean claim the first time through. - Maintains competency and accuracy while utilizing tools of the trade, such as the 3M encoder, Computerized Assisted Coding (CAC), Medical Necessity software, abstracting system, code books, and all reference materials. - Reports inaccuracies found in Coding Software to HIM Management/Supervisor, reports any potential unethical and/or fraudulent activity per compliance policy. - Follows all established Mercy Health policies and procedures to include abiding by paid time off (PTO) requirements. - Attends required system, hospital and departmental meetings and educational sessions as established by leadership, as well as completion of required annual learning programs, to ensure continued education and growth. - Training/Mentoring - SMART Responsibilities where applicable. Qualifications - Required Minimum Education: Vocational/Technical Degree, Specialty/Major: HIM / Coding Certification. - Preferred Education: 2 year/Associate's Degree, Specialty/Major: HIM / Coding Certification. Requirements - Required: If RHIA or RHIT or CCA upon hire without COC or CCS, will be required to acquire COC or CCS and CRCR within 1 year of hire. - Preferred: RHIA or RHIT or CCS or COC or CCA or CPC. - Minimum Years and Type of Experience: Completion of Coding Curriculum with one year of previous coding experience. - Other Knowledge, Skills and Abilities Required: - Satisfactory completion of Medical Terminology and Anatomy and Physiology. - Completion of ICD-10 training. - Previous use of Coding Software Tools. - Knowledge of medical record content to include electronic medical records (EMRs). - Ability to function independently, with minimal supervision, as well as part of a team. - Ability to function under continual deadlines. - Ability to maintain accuracy during frequent interruptions. - Proficiency in keyboarding skills and working knowledge of computers. - Excellent communication skills. - Other Knowledge, Skills and Abilities Preferred: Previous coding experience in an acute care setting and previous use of coding software tools. Previous use of CAC. Benefits - Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible). - Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts. - Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders. - Tuition assistance, professional development and continuing education support. - Benefits may vary based on the market and employment status.

Role Description Advanced coding position that requires review of medical record documentation and accurately assigns ICD-10-CM, ICD-10 PCS, CPT IV codes, as well as assignment of the Medicare Severity Diagnosis Related Group (MS-DRG) / All Patient Refined - Diagnosis Related Group (APR-DRG) based on payor classification and abstracts specific data elements for each case in compliance with federal regulations. This position codes all types of inpatient records and follows the Official Guidelines of Coding and Reporting, the American Health Information Management Association (AHIMA) Coding Ethics, as well as all American Hospital Association (AHA) Coding Clinics, CMS directives and bulletins, Fiscal intermediary communications. Utilizes 3M 360 in accordance with established workflow. Follows Ensemble policies and procedures and maintains required quality and productivity standards. Essential Job Functions - Reviews medical record documentation and accurately assigns appropriate ICD-10 diagnoses and procedure codes, leading to the assignment of the correct Medicare Severity-Diagnosis Related Group (MS-DRG) or All Patient Refined Diagnosis Related Group (APR-DRG). - Responsible for verification of the patient's discharge disposition and to ensure the appropriate present on admission (POA) indicators are assigned to each code. - The assigned codes must support the reason for the visit that is documented by the provider in order to support the care provided. - Correctly abstract required data per facility specifications. - Assist with writing appeals for Diagnosis Related Group (DRG) denials to support the assigned DRG and address the clinical documentation utilized in the decision-making process. - Monitor and work accounts that are Discharged Not Final Billed, failed claims, stop bills, and epremis, ensuring timely, compliant processing of inpatient accounts through the billing system. - Collaborate with Clinical Documentation Specialists (CDEs) and members of the medical staff to ensure completeness of documentation in the charts. - Ensure accuracy and maintain established quality, productivity standards, and key performance indicators established for 3M 360 CAC for CRS and Direct Code. - Remain abreast of current Centers for Medicare and Medicaid Services (CMS) requirements, Correct Coding Initiative (CCI) edits, Hospital Acquired Conditions (HAC's), National Coverage Determinations (NCDs), and Local Coverage Determinations (LCDs). - Maintain competency and accuracy while utilizing tools such as the 3M encoder, Computer Assisted Coding (CAC), Clinical Documentation Improvement System (CDIS), and abstracting systems. - Report inaccuracies found in software applications to HIM Coding Manager/Supervisor and any potential unethical and/or fraudulent activity per compliance policy. Required Licensure - RHIA - RHIT - CCS - CIC - CCA Benefits - Competitive pay, incentives, referral bonuses, and 403(b) with employer contributions (when eligible). - Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources, and discounts. - Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders. - Tuition assistance, professional development, and continuing education support. - Benefits may vary based on the market and employment status.

Role Description The RN Triage Specialist provides telephonic triage to assist callers in determining the most appropriate level of care needed for the current situation expressed or assessed, following workflows and utilizing protocols/resources to provide supportive service to patients and customers. The RN Triage Specialist will maintain a performance standard that prioritizes safety, quality, and experience, coinciding with the organization's mission and identified key strategic or performance initiatives. - Provides telephonic triage or requested support and/or virtual monitoring. - Offers subsequent recommendations, education, or care advice using decision-making tools, clinical judgment, and defined workflows. - Participates in care coordination by partnering with customers to reduce readmissions, enhance chronic disease management, manage health risk, and injury reporting. - Schedules provider appointments and facilitates provider communication. - Ensures accurate, timely documentation in the EMR (Electronic Medical Record) according to best practices, guidelines, or workflows. - Participates in virtual monitoring and subsequent reporting and escalation to support services identified by the customer. - Provides additional support to Conduit Health Partners business functions as identified to ensure all patient needs are being met and continuity of Conduit Health Partners business operations is maintained. - Participates in process improvement, professional development, peer development, and peer review. Qualifications - RN license required in applicable state(s). - Multistate/Compact RN Licensure required. - ADN or Diploma in Nursing required. - BSN preferred. - 1 year of acute care nursing experience required. - Triage experience preferred. - EPIC Electronic Health Record experience preferred. Requirements - This position REQUIRES an active Compact RN license. - This position REQUIRES a HIPAA compliance at home workspace. - This position REQUIRES home office space equipped with high-speed internet of 100mbps download speed and 20mbps upload speed. - This position REQUIRES a secondary workspace with access to high-speed internet private access, within 30 minutes of their home office. - 4 Week Orientation/Training schedule is Monday thru Thursday 8:00am ET - 4:30pm ET. - Opportunities across all shifts - days, afternoon/evenings, and nights - with full-time and occasionally part-time and PRN positions. - Schedules are set and follow a six-week rotation, which includes an every-other-weekend requirement. - On-call component and a rotating holiday requirement for all positions. - Hours subject to change based on the need of operations. Benefits - Competitive pay, incentives, referral bonuses, and 403(b) with employer contributions (when eligible). - Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources, and discounts. - Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders. - Tuition assistance, professional development, and continuing education support. - Benefits may vary based on the market and employment status.

Role Description The RN Triage Specialist provides telephonic triage to assist callers in determining the most appropriate level of care needed for the current situation expressed or assessed, following workflows and utilizing protocols/resources to provide supportive service to patients and customers. The RN Triage Specialist will maintain a performance standard that prioritizes safety, quality, and experience, coinciding with the organization's mission and identified key strategic or performance initiatives. - Provides telephonic triage or requested support and/or virtual monitoring. - Offers subsequent recommendations, education, or care advice using decision-making tools, clinical judgment, and defined workflows. - Participates in care coordination, partnering with customers to reduce readmissions, enhance chronic disease management, manage health risk, and injury reporting. - Schedules provider appointments and facilitates provider communication. - Ensures accurate, timely documentation in the EMR (Electronic Medical Record) according to best practices, guidelines, or workflows. - Participates in virtual monitoring and subsequent reporting and escalation to support services identified by the customer. - Provides additional support to Conduit Health Partners business functions as identified to ensure all patient needs are being met and continuity of Conduit Health Partners business operations is maintained. - Participates in process improvement, professional development, peer development, and peer review. Qualifications - RN license required in applicable state(s). - Multistate/Compact RN Licensure required. - ADN or Diploma in Nursing required. - BSN preferred. - 1 year of acute care nursing experience required. - Triage experience preferred. - EPIC Electronic Health Record experience preferred. Requirements - This position REQUIRES an active Compact RN license. - This position REQUIRES a HIPAA compliance at home workspace. - This position REQUIRES home office space equipped with high-speed internet of 100mbps download speed and 20mbps upload speed. - This position REQUIRES a secondary workspace with access to high-speed internet private access, within 30 minutes of their home office. - 4 Week Orientation/Training schedule is Monday thru Thursday 8:00am ET - 4:30pm ET. - Opportunities across all shifts - days, afternoon/evenings, and nights - with full-time and occasionally part-time and PRN positions. - Schedules are set and follow a six-week rotation, which includes an every-other-weekend requirement. - On-call component and a rotating holiday requirement for all positions. - Hours subject to change based on the need of operations. Benefits - Competitive pay, incentives, referral bonuses, and 403(b) with employer contributions (when eligible). - Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources, and discounts. - Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders. - Tuition assistance, professional development, and continuing education support. - Benefits may vary based on the market and employment status.

Senior Program Manager, GME – Work at Home - remote Job summary The Sr Program Manager Graduate Medical Education (GME) will be responsible for developing, implementing, and leading the centralized resident and fellow onboarding operations annually each academic year. This work includes, but is not limited to, aligning and coordinating processes with GME Mangers/Directors in the GME markets and developing relationships with program coordinators and key stakeholders in other departments in ensure seamless operations. In addition, the Sr Program Manager GME will be responsible for the resident management system (RMS) as a New Innovations Super User, will maximize market/program utilization, monitor standardization, monitor dashboards, run quality and analytic reports and be a Resident Management System resource for all programs/markets. Essential functions - Lead and manage program operations at the system level, ensuring alignment with organizational strategies, policies, accreditation requirements, and service line priorities. - Develop, implement, and continuously improve standardized workflows, processes, and documentation to support operational efficiency and consistency across all markets or departments. - Serve as a subject‑matter expert and central resource for core program systems, tools, and data platforms; provide training, guidance, and technical support to program staff and stakeholders. - Coordinate cyclical or annual processes (e.g., onboarding, credentialing, compliance reviews, program renewals) to ensure timely and accurate completion of required activities. - Monitor program performance through dashboards, analytics, and reporting; track key metrics, identify risks, and support corrective action or escalation as needed. - Maintain compliance with accreditation, regulatory, and internal governance requirements by managing documentation, ensuring data accuracy, and preparing reports for leadership and governing bodies. - Facilitate cross-functional communication and collaboration to promote standardization, knowledge sharing, and effective execution of system-wide initiatives. - Support program expansion, new program development, and enterprise-level projects by coordinating timelines, resources, communication, and progress tracking. - Identify opportunities to improve efficiency, eliminate variation, and streamline operations; lead or support continuous improvement initiatives across service lines. - Contribute to operational and financial planning activities, which may include monitoring budgets, tracking resource utilization, and supporting business case development. This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation. Education - Bachelors Degree in Healthcare Administration/Business, Finance or a related field (required) Experience - 3-5 years of experience in GME, academic medicine, healthcare administration or a related environment. - Experience with electronic data management. - Experience with New Innovations or other resident management software preferred - Experience supporting multiple residency or fellowship programs across different markets or institutions preferred - Working knowledge of ACGME accreditation standards and GME operational requirements preferred Skills and abilities Familiarity with Resident Management Systems Familiarity with CME GME funding and cost reporting process Project management experience Demonstrated experience managing complex programs across multiple stakeholders or sites Experience in training employees, excellent communication skills, and ability to navigate change Excellent verbal and written communication skills; relationship building skills including the ability to work effectively with physician leaders and academic partners Ability to translate regulatory and accreditation requirements into practical operational processes Strong organizational and project management skills with the ability to manage multiple priorities simultaneously High level of discretion, professionalism and attention to detail Proficiency in data analysis, reporting and standard office and project management tools As a Bon Secours associate, you're part of a Mission that matters. We support your well-being—personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way. What we offer - Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible) - Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts - Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders - Tuition assistance, professional development and continuing education support Benefits may vary based on the market and employment status. All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Bon secours – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com