Bon Secours

Role Description The Associate/Employee Relations Manager provides advice and consultation to support Bon Secours Mercy Health Toledo market positive associate relations strategy, including but not limited to: - Investigation of associate open door concerns - Consultation with cross-functional partners to bring resolution to associates’ questions/concerns in a timely manner - Interpretation of company policies for management - Assisting management to address associate performance issues - Counseling management regarding their responsibilities - Supporting compliance efforts and coaching on changes in relevant laws/regulations - Interpreting and applying relevant collective bargaining agreement provisions in union environments Essential Job Functions: - Assumes lead investigative role as part of the Associate Relations Center of Excellence when issues are complex and/or high-level risk - Investigates issues by establishing investigation plan, assembling all relevant facts, interviewing case critical witnesses, reviewing similar cases, using knowledge, judgment and experience to determine course of action - Handles complex and emotionally charged issues with composure by addressing the situation objectively, remaining unbiased - Responsible for disciplinary action and/or termination disputes through the grievance procedure and/or disputes through Ministry policy administration - Collaborate with multiple stakeholders with differing points of view while maintaining confidentiality of complex and highly sensitive subject matter - Make recommendations for policy changes or enhancements based on experience with prior situations; identify unproductive internal processes and recommend improvements - Prepare thorough and detailed response with necessary exhibits to EEOC or state-based equal employment opportunity commission - Assist with execution of labor relations functions, including, but not limited to, participation in grievance responses, arbitration and collective bargaining processes and labor management meetings, as appropriate - Assist managers with diagnosing and resolving issues through proper questioning and risk assessment and the application of HR knowledge, including relevant policies, procedures, collective bargaining agreements and applicable law, to provide consultation that reduces the risk to the Ministry and builds a positive work environment for the associates - Interprets and applies applicable labor and employment laws, regulations and standards at the federal and state level, in consultation with the legal department - Identifies risk and potential company liability in case fact patterns and uses sound judgment in obtaining legal counsel when warranted Qualifications - Required Minimum Education: 4 year/ Bachelor's Degree in Human Resources - Preferred Education: Graduate Degree (Masters) in Human Resources - Licensure/Certification Preferred: SPHR - Minimum Years and Type of Experience: 5-7 years’ experience in Human Resources (HR), including recent employee relations investigations experience - Other Knowledge, Skills and Abilities Required: - Excellent customer service, communications and interpersonal skills - Excellent listening skills and ability to probe based upon responses provided - Excellent oral and written communication skills including the ability to organize and present information in a clear and concise way - Ability to build rapport and communicate challenging information effectively - Skilled at interviewing employees, witnesses and supervisors to gather relevant case information, preparing detailed documentation and maintaining files in preparation for potential future claims - Reasoning ability that includes strong problem solving and conflict resolution skills required - Ability to maintain highly confidential information - Regular, dependable attendance and punctuality - Knowledge of Federal and State Employment Law - Other Knowledge, Skills and Abilities Preferred: - 5+ years’ experience in Employee and Labor Relations; or related field - 3+ years of related Human Resources experience; or proven record of business management experience Benefits - Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible) - Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts - Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders - Tuition assistance, professional development and continuing education support - Benefits may vary based on the market and employment status

Role Description The Centralized Staffing & Scheduling Coordinator performs all scheduling, staffing, and timekeeping responsibilities for designated work areas within scope. This includes: - Creating and editing schedules to fill open shifts. - Timecard management. - Mobilizing staff for daily needs that surface less than 24 hours before the start of a shift. - Daily maintenance of unit/department schedules. This role utilizes an electronic staffing system platform and requires strong communication with multiple stakeholders and leaders. Essential Functions: - Creates and edits schedules for nursing departments into the electronic scheduling system following all hospital policies, procedures, and guidelines. - Prepares accurate daily and/or shift work schedules, reflecting forecasted needs in collaboration with nurse managers. - Approves or denies all schedule requests based on skill mix and needs of the unit. - Balances and publishes schedules at the end of the self-scheduling period. - Adjusts schedules to accommodate needs through acquiring additional personnel or reducing scheduled staff. - Determines complex department staffing needs within 24 hours of shift time and arranges appropriate coverage. - Receives sick call notifications and manages unplanned shift vacancies. - Maintains daily maintenance of unit/department schedules within the electronic staffing system. - Approves or denies all timecard requests with attestations. - Prepares timecards for readiness for manager approval. - Maintains staffing-related records, files, and reports. - Assists with allocation of agency resources and other duties as assigned. This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation. Qualifications - Associate degree in business, Data Management, or Related Field (preferred). Requirements - 1 year experience with staffing & scheduling software (required). - Previous experience in a healthcare setting (preferred). Benefits - Competitive pay, incentives, referral bonuses, and 403(b) with employer contributions (when eligible). - Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources, and discounts. - Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders. - Tuition assistance, professional development, and continuing education support. - Benefits may vary based on the market and employment status.

Role Description The Accounts Receivable Specialist is responsible for implementation and coordination of fiscal transactions in a timely and accurate manner. This includes: - Claims processing - Cash collection - Claims resolution - Resolving credit balances - EOM balancing - Monthly statements Responsible for pre-claim review to assure billing compliance as required by the company. Is accountable for complying with all policies, procedures, and regulations related to billing all Medicare, Medicaid, and other Third Party Payors. It is expected that all duties and responsibilities will be performed in a manner consistent with the Ministry’s Standards of Behavior (CARE; Compassion, Advocate, Respect, Excellence) and the core values of Mercy Health which are: Excellence, Human Dignity, Justice, Compassion, Sacredness of Life, and Service. All supervisors and above are expected to model the organizational mission and values through their daily actions, decision-making, and priority setting. They are also expected to develop, implement, and monitor short and long-range plans to meet or surpass standards consistent with the overall strategic plan. Qualifications - High School Diploma or GED - Preferred: 2 Year/Associate Degree in Accounting, Finance, or related field - Combination of post-secondary education and experience will be considered in lieu of degree Requirements - High School Diploma - One year experience in medical collections or professional billing required - Basic computer knowledge and ability to use standard office equipment - Basic MS Office software skills - Problem-solving skills related to account resolution - Ability to adapt to changing procedures and growing environment - Preferred: 1-3 years of relevant experience in medical collections or professional billing - Knowledge of claims review and analysis Benefits - Competitive pay, incentives, referral bonuses, and 403(b) with employer contributions (when eligible) - Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources, and discounts - Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders - Tuition assistance, professional development, and continuing education support - Benefits may vary based on the market and employment status

Role Description The Manager of Interior Planning & Design Standards serves as a strategic bridge between facility planning/programming and interior design execution. This role leads the development and application of system-wide interior environments by integrating planning principles, operational workflows, and design standards into scalable, cost-effective solutions. This role ensures interior design decisions support project programming, capital planning, cost alignment, and long-term operational performance, while elevating user experience and brand consistency. The position provides leadership to interior design resources and partners, including direct supervision of interior design staff. Essential Job Functions - Interior Planning Integration & Programming Support - Partner with Planning & Preconstruction to integrate interior design into facility programming and space planning efforts. - Translate clinical, operational, and workflow requirements into interior planning strategies and design criteria. - Support early project phases including: Functional programming; Space standards development; & Planning narratives and room typologies. - Ensure interior design concepts align with project scope, budget, and phasing strategies. - System-Wide Interior Standards Leadership - Lead development, governance, and continuous improvement of interior finish and environment standards. - Align standards with: System branding; Clinical and operational requirements; & Lifecycle durability and maintenance considerations. - Expand standards beyond finishes to include: Room-level design applications; Planning-driven typologies (e.g., exam rooms, patient rooms, support spaces); & Developing space planning programming standards or templates. - Serve as SME for material performance, application, and standardization. - Design Oversight & Consultant Coordination - Guide external architects and interior designers to ensure alignment with planning intent and system standards. - Provide guidance and oversight to project teams rather than direct project leadership. - Review design deliverables across phases for: Programming alignment; Standards compliance; & Cost and constructability. - Provide direction where standards require project-specific adaptation or innovation. - Act as a key participant in design charrettes/kick-off and milestone reviews. - Furniture, Artwork & Signage (FAS) Leadership - Provide strategic oversight (not just execution) of: Furniture, Fixtures & Equipment (FF&E); Artwork programs; & Signage and wayfinding systems. - Ensure FAS decisions are: Integrated with programming & space functionality, and consistent with brand & user experience goals. - Guide development of prototypes and repeatable solutions for system-wide deployment. - Cost Planning & Preconstruction Alignment - Collaborate with cost and planning teams to: Develop conceptual budgets for interiors and FAS, and validate alignment with system cost benchmarks. - Identify opportunities for: Standardization; Value optimization; & Bulk purchasing strategies. - Contribute to preconstruction decision-making and estimating inputs, consistent with department cost governance practices. - Develop and manage budgets related to interior finishes (as applicable) and FAS packages. - Procurement Strategy & Vendor Management - Oversee procurement approach for interiors and FAS: Define bid packages & scopes, and support vendor selection & evaluation. - Coordinate with system purchasing strategies and group purchasing organizations. - Ensure procurement aligns with project schedules, budgets, and standardization goals. - Leadership & Team Development - Directly supervise interior design staff. - Provide mentorship, technical guidance, and workload prioritization. - Establish workflows that integrate design staff with: Planning teams; Project management; & External consultants. - Promote a culture of continuous improvement and knowledge sharing. - Cross-Functional Collaboration - Serve as primary liaison for interior environments across: Planning and Preconstruction; Design and Construction project teams; Clinical and operational stakeholders; & Brand, compliance, and facilities teams. - Facilitate decisions that balance: User experience; Operational efficiency; & Cost and constructability. Qualifications - Professional licensure or certification (Registered Architect, NCIDQ) (Preferred) - Bachelor’s degree in architecture, interior design or related field (Required) - 8–12+ years of combined experience in: Architectural planning/programming (strongly preferred) or Interior design within healthcare or complex commercial environments (Preferred) - Demonstrated experience integrating planning, design standards, and project delivery (Preferred) - Experience working within or alongside design & construction / preconstruction teams (Preferred) - Experience in overseeing design consultants and mentoring staff (Preferred) Desired Skills - Hard/Tech Skills: - Strong expertise in facility planning, programming, and space typologies. - Deep understanding of interior materials, finishes, and FF&E systems. - Ability to connect design decisions to cost, operations, and lifecycle performance. - Proficiency in interpreting drawings, specifications, and planning documents. - Strong financial and cost-awareness mindset. - Proficiency in design and documentation tools (AutoCAD, Bluebeam, Adobe, MS Office). - Soft/Interpersonal Skills: - Attention to detail. - Communication across technical and non-technical stakeholders. - Acceptance of authority. - Critical thinking. - Collaboration/Teamwork. - Conflict resolution. - Active listening. - Relationship building. Benefits - Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible). - Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts. - Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders. - Tuition assistance, professional development and continuing education support. - Benefits may vary based on the market and employment status.

Role Description In the capacity of a Registered Nurse, provide and facilitate coordination of services during the acute care stay and the transition to Ambulatory/Community and/or post-acute setting for identified eligible patients. Work directly with the patient, family/support members, inpatient case management team, and interdisciplinary care team members during admission for appropriate utilization of services, length of stay and safe discharge plan. Coordinate transition services with providers at and after discharge to ensure safe and effective placement in the community and work in conjunction with ambulatory care coordination team for creation and execution of effective plan of care. This role supports our South Carolina markets (Greenville & Charleston), but it is primarily a remote/work from home position. Qualifications - Minimum Education: Associate’s Degree in Nursing - Preferred Education: Bachelor’s Degree in Nursing (BSN) - Licensing/Certification: RN compact license, or Multi-State License (required) - Case Management certification (preferred) - 2-3 years acute care, home health or case management experience - Excellent interpersonal communication and negotiation skills - Strong analytical, data management and computer skills (required) - Demonstrated success in improving the health of a distinct population of patients in the ambulatory or community setting (preferred) Requirements - Identify, enroll and manage patients experiencing a transition from the acute care setting to the community setting. - Meet productivity standards related to outreach to identified eligible patients in a timely manner. - Develop and implement transition care plans to maximize healthcare outcomes, interrupt negative disease trajectories to avoid decline in clinical status, and facilitate safe placement in clinically appropriate care settings post discharge. - Perform medication review and work with members of the care team (including the patient) prior to and immediately after discharge to address discrepancies or issues in medications prescribed. - Collaborate with Hospitalists, post-acute facilities and Ambulatory Care Coordinators to effectively implement a patient-centered care plan. - Perform patient outreach according to established protocols and document in electronic medical record. - Identify, execute, and track needed referrals to care and community resources. - Provide resource management to improve care, patient experience and reduce unnecessary cost and utilization: right care, right place, right time. - Collaborate with Post-Acute Facilities for planning and coordinating safe and appropriate transitions for patients. - Begin and/or facilitate conversations for Advanced Care Planning during care transition process. - Screen for ongoing case management needs and perform warm transfer to ACM if appropriate. - Document all communications with patient and/or care team in electronic medical record. Benefits - Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible) - Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts - Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders - Tuition assistance, professional development and continuing education support - Benefits may vary based on the market and employment status.

Role Description Provide non licensed clinical and clerical support for Conduit Health Partners business areas. Primary function is determined by assigned Conduit service and may include: - Call intake - Coordination relative to patient logistics - Care coordination - Scheduling - Communication to support patient logistics, scheduling, and care team communication Possesses strong verbal and written communication and interpersonal skills in addition to an understanding of medical terminology. The role requires team participation and willingness to accept delegation. Flexibility, autonomy, strong organization, and the ability to multi-task are essential characteristics. Essential Job Functions - Accepts/Facilitates patient/caregiver communication as assigned - Facilitates care coordination including but not limited to transportation arrangement, scheduling, care instruction as indicated by algorithm or in response to delegation - Completes patient intake according to workflow - Utilizes workflow or algorithm to determine need for and effective facilitation of escalation as well as request for care team to report to patient care area - Maintains professional collaborative relationships with members of the care team - Participates in process improvement, professional development, and peer review - Facilitates communication with providers/care team to maintain awareness of care event or case status - Accurately enters and retrieves information within the EMR or client preferred documentation system as well as other systems utilized within assigned service area ensuring compliance to policy and regulatory processes and data collection - Responsible for other tasks and analysis as requested/directed This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation. Qualifications - High School Diploma or equivalent (required) - Associates degree, Health Sciences/Healthcare Informatics/Healthcare Management (preferred) - 1 year of healthcare or healthcare contact center (required) Requirements - Certified Nursing Assistant (CNA) (preferred) - Certified Medical Assistant (CMA) (preferred) - Epic electronic health record – preferred - Genesys contact center – preferred Patient Population - Neonates (0-4 weeks) - Infant (1-12 months) - Pediatrics (1-12 years) - Adolescents (13-17 years) - Adults (18-64 years) - Geriatrics (65 years and older) - Not applicable to this position Working Conditions - Periods of high stress and fluctuating workloads may occur - General office environment - May have periods of constant interruptions - Required to car travel to off-site locations, occasionally in adverse weather conditions - Prolonged periods of working alone - Remote work environment with prolonged periods of time in front of a computer Skills - Customer service oriented - Microsoft Office Tools (Outlook, MS Teams, Excel, Word, etc.) - Technology savvy - Multitasking - Review & interpret patient transfer case information - Escalate/Inform regarding patient status changes - Record tasks and conversations regarding patient transfer - Attention to detail - Acceptance of authority - Critical thinking - Communication with clinical care team members - Teamwork - Active listening - Relationship building - Agility and adaptability - Excellent oral and written communication skills - Performance driven Benefits - Competitive pay, incentives, referral bonuses, and 403(b) with employer contributions (when eligible) - Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources, and discounts - Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders - Tuition assistance, professional development, and continuing education support - Benefits may vary based on the market and employment status

Role Description The Director, Development position plays a pivotal role in accelerating the organization’s growth and competitive advantage by leading the end-to-end execution of strategic transactions. By proactively sourcing, analyzing, and executing mergers, acquisitions, partnerships, and divestitures, the role directly drives transformative initiatives that expand enterprise capabilities and market reach. Through expert financial analysis, valuation, and seamless coordination of due diligence, this role ensures disciplined, value-creating decision-making and risk mitigation. Additionally, by working closely with senior executive leadership, the position delivers actionable insights and facilitates successful deal outcomes that strengthen the organization’s long-term financial sustainability and strategic objectives. Essential Job Functions - Lead day-to-day execution of mergers, acquisitions, joint ventures, strategic partnerships, and divestitures across the full transaction lifecycle, including sourcing evaluation, diligence, structuring, negotiation, and closing. - Direct cross-functional teams in the origination, evaluation, and execution of complex transactions—including mergers, acquisitions, joint ventures, partnerships, and divestitures—across domestic and international markets. - Lead the strategic assessment of market opportunities by overseeing comprehensive financial modeling, valuation analyses, and risk/return assessments to drive high-impact capital allocation and enterprise growth decisions. - Coordinate cross-functional diligence workstreams across Legal, Finance, HR, Strategy, and Information & Technology to ensure disciplined transaction execution and risk mitigation. - Partner with external advisors—including investment banks, valuation firms, and legal counsel—to guide negotiations, manage deal timelines, and drive successful transaction outcomes. - Synthesize market intelligence and industry trends to proactively identify and recommend strategic opportunities that advance the organization’s competitive position and financial sustainability. - Prepare and present executive-level decision materials, providing actionable insights and recommendations to the ELC, CEO, CFO, CSO, and board for system-level approval and resource allocation. - Monitor healthcare market dynamics, industry consolidation trends, and competitive positioning to proactively identify actionable inorganic growth opportunities. - Maintain strategic oversight of the transaction pipeline, ensuring disciplined prioritization and long-term planning for inorganic growth across all priority markets. Qualifications - Bachelor degree in related field (required) - Masters of Business Administration or Health Administration (preferred) Requirements - 8-10 Years experience in M&A role and/or healthcare industry Skills - Mergers and Acquisitions - Business Development - Divestitures - Joint Ventures - Financial Modeling - Negotiation - Budgeting & Financial Acumen - Analyzing data or information - Translate Complex Data - Knowledge of healthcare industry - Attention to detail - Executive Presence - Critical thinking - Effective Working partnerships - Conflict resolution - Active listening - Relationship building Benefits - Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible) - Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts - Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders - Tuition assistance, professional development and continuing education support - Benefits may vary based on the market and employment status.

Role Description The Payroll Specialist is accountable for the day-to-day payroll function related to Payroll Service and Operations to ensure timely completion of the payroll cycle, payroll audits and analysis, providing responsive service to associates and internal partners, and supporting project-related initiatives. - Coordinates and processes all aspects of payroll, including, but not limited to, tax levies, garnishments, taxation, deductions, and special pay. - Validates various pay entry and audits as part of pay processing for each payroll cycle to determine if any abnormalities exist. - Reviews various audit reports to proactively identify accuracy issues and take appropriate steps according to payroll procedures to correct before processing. - Ensures compliance with Federal, State and Local payroll regulations. - Ensures appropriate approval on escalatory actions, such as issuance of off-cycle payments, and assists with off-cycle payment processing according to established policies and procedures. - Analyzes and resolves payroll issues; for example, answering day-to-day questions and processing payroll tickets to a successful resolution. - Serves as first point of contact for associates with payroll questions, and researches questions from managers, timekeepers, and/or associates related to time and pay related calculations and deductions. - Supports accurate payroll reporting and analysis. - Enters historical corrections into time and attendance system where necessary, according to established policy and procedure and within established deadlines. - Ability to work flexible work hours to ensure deadlines are met. - Supports the GBS Manilla team to educate on pay processes and review pay corrections. Qualifications - Bachelor’s degree (preferred) - Previous payroll processing experience (preferred) Requirements - Communication - Customer service - Microsoft Office/Office 365 - Analyzing Data or Information - Collaboration - Problem Solving - Critical thinking - Confidentiality - Accuracy - Meeting deadlines - Prioritization Benefits - Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible) - Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts - Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders - Tuition assistance, professional development and continuing education support - Benefits may vary based on the market and employment status.

Role Description The Contact Specialist role is a part of the Physicians Services, Enterprise Contact Center within Bon Secours Mercy Health. Under the leadership of the Enterprise Contact Center Team, the Patient Engagement Specialist role is responsible for providing exceptional customer service while scheduling patients. This role is critical to the organizational success of providing a white glove patient experience with patient safety being a priority. - Primarily supports inquiries for: registration, general information, clinical connection, work queue and messaging. - Acts as first point of contact for inbound and outbound patient care inquiries and requests by omni-channel center. - Leverages CRM to perform front-line customer support and resolves most issues and utilizes critical thinking to determine what customer inquiries require. - Organizes work/resources to accomplish objectives. - Participates in Peer mentor/mentee program. - Proactively communicates issues or potential issues involving patient care and process improvement opportunities to your supervisor. - Demonstrates a willingness and ability to work collaboratively with others for concise and timely flow of information. - Meets productivity requirements to ensure excellent care is provided to patients. - Maintains stable performance under pressure and handles stress in ways to maintain relationships with patients and co-workers. - Maintain satisfactory attendance and punctuality as set forth by BSMH and department policies. - Must be able to work with minimal supervision. Qualifications - High School Diploma or GED. College experience preferred. - 1-2 years of customer service experience required. - Contact Center experience preferred. - Medical terminology preferred. - Critical Thinking and problem-solving skills required. - Active listening skills required. - Prior healthcare experience preferred. - Medical insurance experience is a plus. - Solid computer knowledge and skills, including the ability to navigate complex systems and ability to troubleshoot is required. - Ability to multi-task required. - Excellent written and verbal communication skills, including spelling and grammar required. - Previous experience using EPIC, Salesforce or other customer relationship management software preferred. Benefits - Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible). - Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts. - Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders. - Tuition assistance, professional development and continuing education support. - Benefits may vary based on the market and employment status.

Role Description The Labor Relations Manager assists in administering, interpretation, and facilitating collective bargaining agreements between unions, associates and leadership by providing advice and consultation to support Bon Secours Mercy Health positive labor relations strategy, including but not limited to: - Addressing, processing, and investigation of grievances and complaints. - Consultation with cross-functional partners to bring resolution to complaints in a timely manner. - Interpretation of company policies and collective bargaining agreements for management. - Assisting and determining labor and management solutions in compliance with relevant CBAs. - Counseling management regarding their responsibilities. - Supporting compliance efforts and coaching on changes in relevant laws/regulations. - Interpreting and applying relevant collective bargaining agreement provisions in union environments. - Supporting the Labor Relations Director on implementation and execution of initiatives impacting associates represented by a union. Qualifications - High School Diploma or GED. - 2 Year/Associates Degree in Human Resources preferred. - Combination of post-secondary education and experience in lieu of a degree. - SHRM-CP, SHRM-SP /Labor Relations Specialist preferred. - 5 years in Business/Healthcare/HR/Labor Relations with proven career progression. - 1 year experience in labor relations required. Requirements - Excellent customer service, communications, and interpersonal skills. - Excellent listening skills and ability to probe based upon responses provided. - Excellent oral and written communication skills, including the ability to organize and present information clearly and concisely. - Ability to build rapport and communicate challenging information effectively. - Skilled at interviewing employees, witnesses, and supervisors to gather relevant case information. - Reasoning ability that includes strong problem-solving and conflict resolution skills. - Ability to maintain highly confidential information. - Regular, dependable attendance and punctuality. - Knowledge of Federal and State Employment Law. - 5+ years’ experience in Employee and Labor Relations or related field preferred. - Advanced use of Microsoft applications. - Critical Thinking and ability to interpret business context. - Teamwork and Collaboration skills. - Executive level communication skills. Benefits - Competitive pay, incentives, referral bonuses, and 403(b) with employer contributions (when eligible). - Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources, and discounts. - Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders. - Tuition assistance, professional development, and continuing education support. - Benefits may vary based on the market and employment status.