Biffa

• Partner with the Business to collaboratively deliver the vision, mission, and balanced business plan for Health & Safety • Provide expert advice to help the business implement effective H&S risk controls • Use specialist knowledge and understanding of risk profiles to assure internal stakeholders • Impart specialist H&S knowledge to others through education, communication, and training • Partner with Site Leads to develop and implement H&S improvement plans • Advocate organisational learning by using the TopSet methodology for root cause analysis for incident investigations • Collate and interpret data to provide detailed and accurate insight to operational colleagues, that they can act upon, to help the business continually reduce the likelihood and severity of workplace harm • Keep updated on H&S legislation and upkeep expert knowledge through self-driven continuous professional development

• Act as the Group’s lead employee communications partner, supporting strategic priorities and helping colleagues stay safe, engaged and connected as One Biffa. • Develop and deliver integrated internal communication plans and campaigns that drive engagement, understanding and business performance. • Partner with stakeholders across the business to create clear, compelling communications that support change, safety, culture and employee experience. • Lead and optimise Biffa’s internal communication channels, ensuring content reaches the right audiences through the right channels. • Create high-quality content, leadership messaging and campaign materials that bring business priorities to life. • Collaborate with Brand, Strategic Communications, Public Affairs and Digital teams to deliver joined-up, audience-focused communications. • Ensure all communications reflect the Biffa brand, tone of voice and wider corporate affairs strategy. • Use data, employee insight and performance metrics to measure impact, identify risks and continuously improve communications effectiveness.

• Align operational excellence initiatives with the overall business strategy and goals. • Standardise operating procedures across all depots. • Develop and ensure delivery training on new processes and identifying improvement opportunities. • Oversee audits and assessments to ensure compliance, identifying gaps and opportunities and overseeing improvement plans. • Ensure targeted support is in place for underperforming depots while driving continuous improvement. • Monitor and adjust the effectiveness of new initiatives and processes. • Establish performance metrics and dashboards for operational monitoring. • Facilitate change management and ensure compliance with regulations and standards.

• Lead and manage a high performing team of Bid Writers and Development Support Coordinators responsible for delivering all bids across the Municipal Services Division. • Inspire, motivate and support the team to produce high quality written submissions for a wide range of contracts. • Lead the review and final sign off of all method statements, selection questionnaires and pre market engagement responses. • Partner with Business Development Managers to create compelling quality responses throughout every stage of the bid process. • Drive continuous improvement of bid templates, processes and submission standards across the Business Development team. • Coordinate internal reporting, progress meetings, approval papers and Investment Committee submissions to keep bids on track and fully governed. • Work closely with departments including Fleet, HR, IT and Procurement. • Support strategic Bid / No Bid decisions alongside senior leadership. • Manage and develop the Bid Writing team while maintaining a strong library of model answers, case studies and best practice content across Municipal Services. • Build strong relationships across the business by attending regional meetings.

• Work closely with colleagues across the network • Help deliver engaging training sessions • Share best practice • Support new starters in building the skills and confidence needed to succeed in the role

Monitor health and safety standards in waste management by analyzing live camera feeds, identify areas for improvement, communicate effectively with teams, and support a culture of continuous improvement in workplace safety practices.

• Providing expert, consistent advice on all employee relations matters • Managing your own cases from start to resolution • Supporting organisational change, including restructures, redundancies, and TUPE transfers • Building strong relationships and coaching managers to develop capability • Delivering engaging training and ensuring advice is aligned with employment law and best practice

• Leading end-to-end tendering, negotiation and contract award processes across your categories • Delivering annual savings targets while improving supplier quality and delivery performance • Developing and executing category strategies to reduce cost, mitigate risk and drive innovation • Managing sustainability requirements, including support of SBTi targets • Building strong stakeholder relationships while ensuring compliance with procurement processes and systems

• Lead full financial oversight of the Municipal Services Division, including reporting, budgeting, forecasting, and performance analysis • Ensure strong financial governance, compliance, and risk management across all contracts and operations • Drive commercial performance, contract profitability, and operational efficiency • Partner with operational, commercial, and corporate teams to support strategic decision-making • Lead and develop a high-performing finance team across a complex, multi-site environment • Engage with key external stakeholders, including local authorities, regulators, and financial institutions • Support audits and ensure adherence to all regulatory and contractual requirements • Contribute to business strategy by aligning financial objectives with organisational goals • Play a key role in major contract bids, mobilisation, and transformation initiatives • Ownership of annual budgets aligned to a 5-year strategic planning cycle • Lead quarterly reforecasting and in-year financial performance reviews

A quick look at the role  The Operational Excellence Manager – Transfer Stations is responsible for driving operational and process improvement initiatives to increase efficiency, reduce costs, and enhance customer satisfaction, while supporting the implementation of strategy and best practices across Biffa’s Industrial & Commercial depots across the South. This role requires regular travel and occasional overnight stays.   Your core responsibilities - Align operational excellence initiatives with the overall business strategy and goals. - Standardise operating procedures across all I&C depots. - Develop and ensure delivery training on new processes and identifying improvement opportunities. - Oversee audits and assessments to ensure compliance, identifying gaps and opportunities and overseeing improvement plans. - Ensure targeted support is in place for underperforming depots while driving continuous improvement. - Monitor and adjust the effectiveness of new initiatives and processes. - Establish performance metrics and dashboards for operational monitoring. - Facilitate change management and ensure compliance with regulations and standards.   Our essential requirements - Qualified and Experienced Leader: Holds a degree or equivalent qualifications with proven line management experience and a track record of driving continuous business improvement. - Strategic and Results-Oriented: Demonstrable success in implementing growth and improvement strategies to maximize efficiency and productivity, supported by strong analytical and data skills. - Effective Communicator and Manager: An accomplished presenter with excellent people management abilities, fostering high-performance teams and maintaining professional standards. - Knowledgeable and Resilient Professional: Deep understanding of logistical, environmental and H&S legislation, highly motivated, resilient, and committed to delivering excellence. - Industry Expertise: Must have waste management experience and hold a valid Level 4 COTC (Certificate of Technical Competence) in Waste Management. Biffa – we’re changing the way people think about waste At Biffa, we love working with waste. Whether we’re turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It’s a view that’s shared by our 11,000+ people around the country, who trust us to provide them with a career that’s always rewarding, often challenging, but never dull.   We believe different ideas, perspective and backgrounds are key to developing a creative and effective working environment which is why you’ll find us championing diversity and equality at every turn.