• Handling client support tickets across email and chat • Providing first-line support for OMS Create - our VR authoring platform • Owning and continuously improving our knowledge base • Identifying, documenting and escalating bugs • Contributing to QA for new features and releases • Building and maintaining internal processes

• Serve as Tier 1 support for users needing assistance with their Learning Management System (LMS) or other software. • Spend most of your time actively responding to users in real-time via chat or processing support tickets. • Monitor email and Microsoft Teams messages to assist team members. • Review updates to Knowledge Base articles and client communications on new policies and procedures to better support the team. • Maintain key performance indicators (KPIs). • Represent eSkillz and the client professionally in all interactions. • Attend meetings and training sessions as required. • Monitor user trends, flag unusual activity, and report findings to management.

Role Description Remote Recruitment is seeking a friendly and attentive Customer Services Representative to be a vital part of our customer support team. You will assist customers with inquiries, provide product information, and troubleshoot issues to ensure a smooth and positive experience. Your contributions will help maintain strong customer relationships and support our company's growth. If you have excellent communication skills and a commitment to customer satisfaction, we encourage you to apply! Key Responsibilities - Handle inbound customer calls, emails, and chat messages promptly and professionally. - Provide customers with accurate information regarding products, services, and policies. - Identify and resolve customer issues effectively, including processing returns and exchanges if necessary. - Maintain customer records and update account information in the CRM system. - Escalate complex issues to appropriate departments when required. - Work collaboratively with team members to enhance the overall customer experience. - Stay up to date with product knowledge and company policies. Qualifications - Proven experience in a customer-facing role, preferably in customer service or support. - Strong communication and interpersonal skills. - Ability to resolve conflicts and handle challenging situations calmly. - Familiarity with CRM and customer service software. - Self-motivated and able to work efficiently in a remote environment. - Strong organizational skills and attention to detail. - High school diploma or equivalent; additional qualifications in business or related fields are a plus. - Flexibility to work various shifts as needed. Benefits - Work From Home - Training & Development - Performance Bonus

Role Description Music lovers keep reading! We're hiring customer service agents to support J.W. Pepper, the largest US sheet music and accessory retailer. You will help bands, choirs, and orchestras build upcoming concerts in schools, churches, and community groups. Join us and help keep our communities filled with song as you support customers who appreciate a helpful attitude and enthusiasm for music. You will support them on the phone and through email and chat. Qualifications - 1 year of customer service or customer support experience - 1 year of previous call center or office background experience required - A high school diploma or GED is preferred - Technical savvy (able to toggle between multiple browsers & systems using dual monitors) - Previous experience using Outlook, Word & Excel preferred - Knowledge of CRM systems a plus - Previous remote work from home experience a plus - Quick learner and able to work independently - Strong phone and verbal communication skills along with active listening - Must be at least 18 years of age - A background check and drug screen applicable with state and federal laws is required - Must be able to speak, read, write and understand English Requirements - In this role, you’ll take the lead in addressing customer questions and concerns on all products and services through communication channels such as phone, email and chat - Manage large amounts of inbound calls in a timely manner - Able to work without a script and maintain call control - Identify customers' needs, clarify information, research and provide solutions and/or alternatives - Access company and client resources provided to accurately handle the call - Identify upsell/cross-sell opportunities - Actively participate in efforts to support customer satisfaction and maintain quality - Skillfully change from one task to another without loss of efficiency or composure - Ability to multi-task using multiple systems pending the clients working environment - Successfully complete all training sessions - Effectively communicate with patience and understanding - Remain positive and professional in all customer interactions - Be available at your desk, maintaining punctuality and attendance at all scheduled times - Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas - Flexibility to cross train as requested - Maintain the utmost confidentiality and security as it pertains to Five Star Call Centers policies - Perform other duties as assigned* Required Skills/Abilities - Strong phone and verbal communication skills along with active listening - Customer focus and adaptability to different personality types - Maintaining composure in challenging situations - Ability to use technology effectively and productively - Regularly required to sit - Regularly required to use hands to feel, handle and control objects - Occasionally required to reach, stoop, kneel, or crouch - Occasionally required to lift and/or carry loads of up to 30 lbs - All standard vision abilities are required - All standard hearing abilities are required Benefits - Equipment will be shipped to you. - Must have verified internet service (secure, reliable and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection). Company will provide equipment. - Starting pay - $14/hr plus shift differential (extra $1/hr nights & weekends) and possible increase after 90 days pending attendance and performance. - Shifts between 6:00am-3:00pm (PST); Work Days - M-F. - Paid Training - typically 3 weeks in length from 6:00am-3:00pm Mon-Fri (PST). - Status - Full Time 40 hours, Benefit eligible 1st of month after 60 days.