• Own and drive the end-to-end customer experience strategy across PERS and its Customer Success organization. • Act as the voice of the customer to aid in shaping priorities by aligning CX initiatives through a One Vernova approach. • Create deeper customer loyalty, securing a competitive advantage for GE Vernova, and creating enduring value. • Build upon the current program foundation, inheriting existing frameworks, processes, and stakeholder relationships. • Improve and sustain customer experience for the customer accounts while building a scalable framework.

Role Description Our Student Experience Associates are responsible for providing high-quality service and strategic support to CGA students and parents, primarily in New Zealand. You'll build and maintain strong relationships with students and families, ensuring they receive timely and personalised assistance. This position requires effective communication, problem-solving, and the ability to handle various administrative tasks to enhance the student experience. Note: this role operates in the Australian timezone and so you must be able to work 9am-6pm AEST/AEDT. Responsibilities - Student and Parent Support - Communication and Relationship Building - Administrative Tasks - Collaboration and Problem Solving Qualifications - Enthusiasm for supporting students, parents, and their academic journey. - The ability to work independently, prioritise effectively, and strategically solve problems. - Significant learning adaptability and a strong grasp of technology and systems. - Excellent communication and organisational skills to manage multiple workflows. - Fluent written and verbal communication in English. - A collaborative spirit and openness to feedback. - Strong time and stress management skills. - Empathy, resilience, and a positive, solution-focused attitude. - Attention to detail and a high degree of flexibility. Requirements - High student satisfaction through strong retention and NPS scores. - Fast, high-quality issue resolution measured by response and resolution speed. Working Hours and Pay - Full-time, 40 hours per week. You must be available from 9am NZT (non-negotiable) and can work fully remote. - Salary: 686,400 PHP per annum. Company Description Crimson Global Academy (CGA) is a world-class online school delivering live, real-time learning to ambitious students around the world. With over 1000 students joining us from 65 countries, our vision is to unlock our students' limitless potential, together, for extraordinary futures.

Travel Coordinator Location: Framingham, Massachusetts, United States Hybrid Administrative, Travel Coordinator Part time OverviewApplication Description Travel Coordinator | $20 - $28 per hour | Location: Framingham, MA You know that feeling when travel plans just… work - flights are booked, calendars line up, and nothing goes sideways at the last minute? It’s not magic, jet fuel, or good karma, it’s someone making it all happen. We’re looking for the person behind the scenes who keeps travel on track and things moving in the right direction. Please note: We are only considering candidates who have strong, demonstrated travel experience. The ideal candidate is a forward thinking problem solver who refines the booking process with ease, anticipating needs, eliminating pain points early, and ensuring every trip feels seamless for our team. Key Responsibilities Travel Coordination (Primary Function) - Coordinate all national travel arrangements, including flights, hotels, transportation, and itineraries. - Compare routes, fares, and schedules to identify the most cost effective and efficient travel options. - Anticipate travel needs, prevent common issues, and ensure every trip runs smoothly. Administrative Support - Manage and track the full lifecycle of credentials, certifications, and compliance documentation. - Maintain accurate administrative records, including data entry, filing, proofreading, and document organization. - Coordinate calendar scheduling, appointments, meetings, and travel timelines for team members. - Provide exceptional internal and external customer support via phone, email, and in person. Office & Operations Management - Oversee office inventory, supplies, and equipment maintenance to keep operations running efficiently. - Support accounting activities such as expense tracking and bookkeeping (QuickBooks experience a plus). - Assist with employee engagement initiatives and general office activities. - Utilize Microsoft Office, SharePoint, and related tools to maintain an organized workspace. Why You’ll Love This Role This position is perfect for someone who thrives in a fast paced environment, enjoys solving logistical challenges, and takes pride in creating seamless processes. You’ll have a direct impact on the daily operations of our team, ensuring efficiency, accuracy, and smooth travel experiences across the organization. Bring your energy, precision, and organizational talent, and help us elevate our travel and administrative operations! Job Type: Our travel coordination needs are only part‑time, but for a strong travel pro that needs full time, we can supplement with additional administrative work to create a full‑time position. Work Location: This is an in‑person role, with occasional flexibility to work remotely. Requirements - Proven experience in complex or national travel coordination. - Strong administrative or office management background. - Excellent attention to detail, missing TSA numbers or letting certifications expire is not in your vocabulary. - Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and strong computer literacy. - Exceptional communication skills and professional phone etiquette (experience with multi-line systems preferred). - Experience with QuickBooks or similar bookkeeping software is preferred but not required. - Highly organized with the ability to prioritize multiple tasks and manage time effectively. - A process minded, efficiency driven mindset: you’re always looking for better, faster, smarter ways to do things. Benefits Full-time employees are eligible for: - 401(k) - 401(k) matching - Dental insurance - Flexible spending account - Health insurance - Paid time off - Professional development assistance - Referral program Full-time is defined as employees who consistently work 32 or more hours per week.

Role Description Join the LEC Team where connection, fun, and flexibility meet great customer service! Leading Edge Connections, LLC is a full-service contact center built around people and performance. Our teams thrive on collaboration, innovation, and heart, because great results come from great people. Do you love helping others, problem solving, and maybe, have a passion for boating and the sea? Then let's get to the details! - Support customers via CRM tools. - Help boaters by geo-locating them, problem solving, and dispatching the appropriate solution. - Accurately document interactions and follow up on open issues. - Identify trends or recurring issues and share insights with the team. - Deliver quick, thoughtful, and empathetic resolutions. Qualifications - 1-3 years call center experience required. - Technical experience strongly preferred, experience in current CRMs. - Ability to type 30 wpm with 90% accuracy or above consistently. - Strong messaging communication skills, active listening abilities. - Ability to work independently and utilize resources to resolve customer issues. - Great understanding of text and chat acronyms. - Have excellent grammar, but also know when to use the lingo. - Committed to meeting client metrics & goals/ability to implement actions for improvement. - Must have a High School Diploma or equivalent. Requirements - Express genuine empathy and concern for your customers' issues and address as if they were your own. - Answer, evaluate and prioritize requests from customers having questions or experiencing problems with services or account information. - Ability to identify high-risk customer situations and escalate appropriately without hesitation. - Able to keep up with multiple CRM systems at a time. - Accurately document all required information and call details in the system. - Respond to and resolve open issues in an appropriate timeframe. - Ability to identify trends related to systems, platforms and/or customers and escalate appropriately to management. - Ability to multi-task using multiple systems. - Skillfully change from one task to another without loss of efficiency or composure. - Be available at your desk, maintaining punctuality and fulfillment of hours selected. - Remain positive and professional in all customer interactions. - Flexibility to cross train as requested. Benefits - Remote Work From Home.