• Be a maturing disciple of Jesus Christ: growing in love for God, God's Word, God's people of every ethnicity and culture, and God's purposes in the world • Conduct systematic identification and review of duplicate constituent records in Salesforce using deduplication tools and manual audits • Execute record merge operations with precision, preserving all relevant giving history, relationships, and engagement data • Establish and maintain a deduplication schedule and log, track volume and trends over time • Develop and document merge rules and criteria to standardize the deduplication process across record types (individuals, organizations, households) • Coordinate and execute data append projects using third-party vendors, including NCOA (address updates), email append, phone append, and wealth screening services • Evaluate vendor data quality and manage vendor relationships in partnership with leadership • Maintain a data enrichment calendar aligned to annual fundraising campaigns and appeals • Perform routine maintenance on constituent records including address verification, deceased/inactive flagging, donor preferences, organizational affiliations, and relationship updates • Monitor and resolve data quality flags, system alerts, and exception reports on a regular basis • Partner with development and program staff to resolve data discrepancies surfaced through constituent interactions or returned mail • Manage mass data imports and exports with precision, using Data Loader or comparable tools • Develop, document, and enforce data entry standards and naming conventions across the CRM • Conduct regular data quality audits and produce health metrics reports for leadership • Train and advise staff on data entry best practices to prevent data degradation at the source • Maintain a data governance log and documentation library for all hygiene processes and decisions

• Establish partnerships with business leaders across the enterprise and refine and apply The Standard’s customized people-centered change management methodology • Define and grow the discipline of change management across the company • Collaborate with key leaders and partners across the enterprise to ensure successful change sponsorship • Facilitate the completion and creation of practical change management deliverables • Model change management behavior and engage in peer learning and coaching • Act as a strategic thought partner for leaders and provide guidance

• Develops, assesses and coordinates holistic care management activities • Evaluates member service needs and develops care plans/service plans • Acts as liaison and member advocate between member/family and healthcare providers • Performs frequent home and/or site visits to assess member needs • Provides education to long-term care members and their families on various topics • Ensures appropriate referrals based on individual member needs • Maintains accurate documentation in electronic care management system • Ensures compliance with clinical guidelines and state/federal guidelines

• ARM will serve as the key contact and lead for access and reimbursement support-related matters and is responsible for being the local market access expert on payer policy coverage, multi-channel acquisition pathways, billing and coding, claims processing, reimbursement, and integration of manufacturer support programs into a range of account workflows. • Interact within assigned accounts to support patient access within their therapeutic area product(s) providing proactive face-to-face education on product-specific programs to providers and staff in order to support integration of those programs into office processes and workflows. • Ability to analyze problems and offer solutions. • Understand specifics and support questions associated with payer policies (e.g., utilization management, denial, and appeals), drug acquisition and inventory management, and patient / practice reimbursement (e.g., Co-pay, administration, drug claims). • Analyze account reimbursement issues & opportunities (as needed). • Identifies trends at a local, regional and national level and partner with purpose internally and externally to support patient pull-through. • Interface with Patient Support Center (hub) on important matters related to patient case management, including tracking cases, issue resolution, reimbursement support, and appropriate office staff education. • Review patient-specific information in cases where the site has specifically requested assistance and patient health information is available in resolving any issues or coverage challenges. • Collaborate with aligned cross-functional associates within NPC to share insights on customer needs and barriers for their aligned therapeutic area product(s) related to access and reimbursement. • Maintain a deep understanding of NPC policies and requirements and perform all responsibilities with integrity and in a manner consistent with company guidance and prescribed Values and Behaviors. Handle Patient Identifiable Information (PII) appropriately (understand and ensure compliance with HIPPA and other privacy laws and regulations and internal Company compliance guidelines).