• Own the end-to-end configuration of the TA tech stack — including ATS stages, fields, picklists, scorecards, user access, and permissions • Manage all tools configuration, maintenance, and core setup across the technology ecosystem • Own all integrations across the TA stack — including build, monitoring, and incident response when integrations fail; serve as the primary point of escalation for integration errors and outages • Design, build, and deploy end-to-end AI agents and automation workflows for recruiter-facing and enterprise TA use cases • Own automation architecture and workflow mapping across the TA infrastructure layer • Lead AI proposal triage — assessing feasibility, process impact, and candidate experience implications before approvals are granted • Drive prompt engineering, model management, and ongoing performance monitoring for all deployed agents • Lead the TA systems roadmap — owning evaluation, RFPs, and tech stack planning for the TA team • Manage vendor relationships for all TA technologies • Own tools configuration, maintenance, and integrations • Lead legal and security reviews for AI tool proposals in coordination with the ATO and Enterprise AI teams • Develop business cases for new AI tool investments and support Process & Enablement in evaluating non-AI tool needs • Own AI governance framework and policy for the TA function — including bias auditing and fairness reviews for all AI tools and agents • Lead data privacy and security compliance reviews for AI tools in partnership with Legal and Security • Build and deliver AI-specific enablement curriculum and adoption programs for recruiters and TA stakeholders • Author and maintain all AI-specific documentation, playbooks, and SOPs within the TA knowledge library • Contribute AI agent performance data to TA dashboards and own AI performance reporting

• Serve as the primary point of contact for incoming customer calls and inquiries • Manage high-volume phone and email communication with clients • Schedule service appointments and coordinate technician calendars • Dispatch crews and communicate schedule updates throughout the day • Create, update, and maintain work orders • Track project and service status to ensure timely completion • Communicate proactively with customers regarding scheduling, delays, and service updates • Support administrative functions including data entry, document management, and reporting • Collaborate closely with field crews and leadership to ensure seamless operations • Identify inefficiencies and help develop new processes, workflows, and best practices • Maintain accurate records and ensure exceptional customer service at every touchpoint

• Support the day-to-day coordination of inbound leads, proposals, project timelines, CRM organization, vendor communication, and backend operational tasks • Prepare quotes and proposals using provided templates and direction • Assist with inbound lead follow-up and communication • Maintain accurate and organized CRM data • Track project timelines, production schedules, and operational deadlines • Upload and update content inside Shopify • Provide general administrative and operational support across the business

Supervisor - Operations - Bilingual English/Spanish In-Office Only Roadtex - Greenfield IN Full time R4396 Roadtex Transportation has become a leader in the nationwide LTL industry, specializing in transporting time and temperature-sensitive products. We handle refrigerated and LTL needs by leveraging no sailing schedules, our nationwide network of 32 strategically placed temperature-controlled facilities, our state-of-the-art tracking, and our specialized equipment and warehousing capabilities. In 2022, Roadtex was acquired by Echo Global Logistics. The acquisition brings a truckload brokerage and expanded transportation management solutions to Roadtex's customers while providing Echo with our national warehouse footprint and advanced temperature-controlled transportation solutions. Professional fluency in English and Spanish is required. Position Overview: The office supervisor is responsible for overseeing the daily operations of the office staff. Job Duties & Responsibilities: - Supervising administrative staff, including office clerks - Supervising paperwork filing and imaging. - Supervising of office employees hours and time cards - intervening with and resolving personnel issues. - Insuring proper communication between a terminal and the CSR team Required Skills: - Microsoft 365 - Strong communication and leadership skills - Ability to multitask and prioritize - Customer service-oriented approach to their work Work environment/physical demands summary: This job operates in an office environment or remote and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office with an open seating floor plan. The employee may encounter frequent interruptions throughout the workday. The employee is regularly required to sit, talk, or hear.