Location: Remote Employment Type: Contract Schedule Requirements: Thursday - Saturday, 3 pm- 12 am EST About Atlas Atlas is the concierge charge card built for those who expect more - unlocking access to world-class dining, luxury travel, and lifestyle experiences, while making spending seamless. Our members are discerning, high-spending individuals and companies who rely on Atlas for insider access, curated service, and unmatched reliability. In just two years, we’ve organically scaled to hundreds of millions in spend volume, growing double digits month over month. Backed by Y Combinator, Valar Ventures (Peter Thiel), Eric Schmidt, Elad Gill, and other leading fintech and consumer investors, Atlas is building the modern alternative to Amex Centurion, with a high-margin, high-growth model and a clear path to over $1B in spend volume. Our team is lean, senior, and fast-moving, with experience across Apple, Robinhood, Rimowa, and more. The Role As a Member Services Associate on the Travel & Lifestyle team, you are on the front lines of the Atlas member experience. You’ll handle complex, high-value requests in real time, bringing taste, precision, and calm execution to everything from international travel to last-minute lifestyle needs. This role is built for someone who genuinely enjoys solving hard problems for discerning, well-traveled members. You know how to move quickly without cutting corners, communicate clearly under pressure, and make judgment calls that protect both the member experience and the Atlas brand. You’ll work closely with internal teams and external partners to deliver thoughtful, concierge-level support, especially during overnight hours when speed, ownership, and judgment matter most. You must be willing to work on the days and times listed above. What You’ll Do: - Own end-to-end execution of travel and lifestyle requests in the queue, communicating directly with members, coordinating tasks including: - Luxury hotels, resorts, and private villas - Commercial flights and private aviation - Dining reservations, events, and exclusive experiences - Ground transportation and complex logistics - Deliver high-touch, responsive member support via chat, with clear communication and strong follow-through. - Navigate internal systems and third-party tools to ensure bookings are accurate, confirmed, and executed flawlessly. - Act as a brand ambassador in every interaction, reinforcing Atlas’s premium positioning through tone, taste, and attention to detail. - Anticipate member needs, surface patterns or feedback, and escalate insights to help improve workflows and service quality. - Partner closely with hotels, concierge partners, transportation providers, and internal stakeholders to ensure seamless handoffs. - Contribute to SOPs, macros, and internal knowledge bases as we continue to scale the Travel & Lifestyle function. What We’re Looking For: - 2-4 years of experience in luxury travel, concierge services, or high-end lifestyle management - Proven ability to manage complex, personalized itineraries and high-stakes requests with minimal oversight - Strong global travel knowledge, including familiarity with top-tier hotels, dining, transportation, and cultural destinations - Excellent written communication skills and a client-first mindset - High level of discretion and comfort handling sensitive member information - Strong organizational instincts with the ability to juggle multiple live requests and shifting priorities - Comfort working nights, weekends, and holidays as part of a globally distributed service model Nice to have: - Experience with GDS platforms (Sabre, Amadeus, Apollo) for commercial air booking and ticketing changes - Familiarity with tools like Zendesk, CRM systems, or internal case management platforms - Existing relationships with luxury hospitality brands (Aman, Rosewood, Belmond, Six Senses, etc.) You also bring: - Calm under pressure and sound judgment in ambiguous situations. - Strong ownership mentality; you don’t wait to be told what to do. - Attention to detail without losing sight of the bigger picture. - A collaborative mindset and respect for operational rigor. Why Join Us - Join a high-growth fintech redefining lifestyle and payments for the most discerning customers on the planet. - Work with a small, elite team that’s built products like the iPhone and moves fast with a focus on performance and precision. - Be part of a culture that rewards autonomy, encourages innovation, and treats its employees with the same level of care we provide our members. - Operate in a culture that rewards results with real ownership and the chance to build things that materially impact our members' daily lives. - A hybrid environment with flexibility when needed. The salary range for this position is between $35-$37 an hour. This range may vary depending on a variety of factors considered in compensation decisions, including but not limited to skills, experience, training, degrees, and certifications. This is a contract position. In accordance with the New York City Human Rights Law, the stated salary range reflects the base pay for this role at the time of posting. Actual compensation may vary based on factors such as experience, education, and skill level. Employment is contingent upon the successful completion of background checks and compliance with applicable regulatory requirements.

Join PharmaCentra as a remote Member Services Representative and become the trusted first point of contact for members seeking support with pharmacy benefits, coverage questions, and account assistance. In this fully remote role, you will deliver compassionate, accurate service in a fast-paced call center environment while helping members navigate important healthcare needs. What You'll Do - Handle 40+ inbound calls daily with professionalism, empathy, and efficiency - Respond to member inquiries within service standards - Educate members on benefits, coverage, claims, and plan processes - Assist with prior authorizations, formulary exceptions, and appeals - Research and resolve issues using multiple systems in real time - Accurately document all interactions in CRM and internal systems - Escalate complex concerns while maintaining ownership of the member experience - Participate in training, coaching, team huddles, and performance improvement initiatives - Follow HIPAA/privacy standards, quality guidelines, and company procedures What We're Looking For - Education: High School Diploma or equivalent. - Experience: 1+ year of customer service, member services, healthcare, or call center experience; Pharmacy benefits, managed care, claims, or healthcare experience preferred - Skills: Ability to manage high call volumes in a fast-paced environment. Strong communication, active listening, and customer service skills. Experience with claims processing and prior authorizations preferred. Detail-oriented with strong problem-solving skills and the ability to multitask across multiple systems. - Technical Skills: Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook), CRM, or contact center platforms - Required Equipment: Windows 10/11 PC (Intel i5/AMD Ryzen 5+, 8 GB RAM, 256 GB SSD), webcam, noise-canceling headset (no Mac or Chromebooks) Benefits - Competitive pay and growth opportunities. - Fully remote with flexible scheduling. - DailyPay for daily wage access. - Comprehensive benefits (medical, dental, vision, disability, life insurance), PTO, and paid holidays after 90 days. - 401(k) with company match after 1 year of service. Work Schedule - Full-time, 40 hours/week - Training typically lasts two weeks, with sessions held Monday to Friday, 10 AM to 6 PM Eastern Time (ET). After training, you will be assigned a fixed schedule, which will remain consistent unless there are changes to business needs or personal requirements.  - Employees work 8-hour shifts between 12 PM and 10 PM ET Monday through Friday, with a requirement to work one weekend day per week during the same hours. Ready to Join Us? If you're detail-oriented and solution-driven with strong communication skills, we encourage you to apply now! Our 3-minute, mobile-friendly application process is quick and easy. We look forward to hearing from you! **After applying, please complete the (1) Assessment and (2) Internet Speed Test to avoid processing delays. Candidates will be contacted using the email address and phone number provided.

• Act as a liaison between clients, Litigation Operations, and Attorneys. • Monitor and complete client-site messages and tasks. • Manage loan-related processes in client systems to meet required standards and timelines. • Use reports and system workflows to identify and escalate issues. • Update cases timely in internal and client systems throughout foreclosure and litigation stages. • Manage document processes, including monitoring, re-projecting, and completion. • Communicate with clients, staff, and internal departments; respond to inquiries and system messages professionally. • Upload/download documents, maintain accurate notes, and complete all required client system tasks. • Monitor loan portfolios, scorecards, and monthly reporting; attend client performance calls. • Keep managers and team leads informed of issues or concerns.

Thank you for considering a career at Ensemble! Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference! O.N.E Purpose: - Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations. - Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation. - Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results. The Opportunity: CAREER OPPORTUNITY OFFERING: - Bonus Incentives - Paid Certifications - Tuition Reimbursement - Comprehensive Benefits - Career Advancement - This position pays between $62,500.00 - $79,800.00/ based on experience The Denials RN Coordinator prepares appeals for clinical and technical claim denials across all client hospital facilities. Job duties include but are not limited to: understanding insurance contract terms, reviewing claim denials and underpayments to determine if additional payment amounts can be expected, analyzing medical records and determining if a member or an Independent Review organization (IRO) appeal is necessary, understanding payer medical policy guidelines, preparing IRO appeal documentation which may include correcting and resubmitting claims, gathering additional information, reviewing medical records, acting as a liaison between healthcare providers for any additional medical documentation or clarification, and submitting provider, member and IRO/ALJ appeals in a timely manner. Knowledge and understanding of ERISA compliance laws, healthcare provider and member's legal rights regarding member appeal and grievance processes. Ensures compliance with HIPAA regulations. In addition, the Denials RN Coordinator will work closely with the Clinical Appeal team and Case Management Department to ensure denial trends and outcomes are communicated in a timely manner. Serves as a mentor and provides necessary training and education to Clinical Denial and Underpayment team members. The Denials RN Coordinator will perform these duties while meeting Ensemble principles, as well as meeting the regulatory compliance requirements. Essential Job Functions: - Denials RN Coordinator primary responsibility is the review of complex claims and escalating clinical or technical claim denials for potential provider, member level or IRO/ALJ appeal. - Extensive review of medical records for medical necessity criteria, filing written letters of appeal on denied claims, filing complaints with state Department of Insurance, acting as a liaison between healthcare providers for any additional medical documentation or clarification, and submitting appeals in a timely manner. - Reviewing claim denials and underpayments to determine if additional payment amounts are expected and identifying trends in payment discrepancies amongst payors. - Work closely with the Clinical Denial team and Case Management Department to ensure denial trends and outcomes are communicated in a timely manner. - Acts as a mentor and provides necessary training and education to Clinical Denial and Underpayment team members. - Performs other duties as assigned. Legally Required License: Registered Nurse RN Job Experience: 5 to 7 years Preferred Knowledge, Skills and Abilities: - 4 year/ Bachelors Degree - 2 years of denials, utilization review, or case management experience strongly preferred - Must pass typing test of 45 words per minute (error adjusted) - 5+ Years of experience in: - Revenue Cycle - Legal nurse consulting - Chart audit/review - Provider relations - Internal Candidate must have met 100% productivity and 100% Quality Assurance, in the previous 3 months - Demonstrated advanced usage of AI and the management of teams using AI to lean in to process and technological improvements, to include the exploration, experimentation, and application of AI. - This is a remote position; however, candidates must be willing and able to travel to and work onsite at client, temporary, or corporate office locations as business needs require. Join an award-winning company Five-time winner of “Best in KLAS” 2020-2022, 2024-2025 Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024 22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024 Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024 Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023 Energage Top Workplaces USA 2022-2024 Fortune Media Best Workplaces in Healthcare 2024 Monster Top Workplace for Remote Work 2024 Great Place to Work certified 2023-2024 - Innovation - Work-Life Flexibility - Leadership - Purpose + Values Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include: - Associate Benefits – We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs. - Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation. - Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement. - Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company. Ensemble is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble also prohibits harassment of applicants or employees based on any of these protected categories. Ensemble provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact TA@ensemblehp.com. This posting addresses state specific requirements to provide pay transparency. Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range. Employment Disclaimers – Ensemble