Ascend Learning

Title: Product Marketing Manager Location: Leawood United States Hybrid/ Remote Category: Marketing Req ID: 1099 Hybrid Job Description: We Impact Lives Through Purpose-Driven Work in A People First Culture Ascend Learning, a leading healthcare and learning technology company, is the connection between a powerful portfolio of brands serving students, educators, and employers with outcomes-based, data-driven solutions across the lifecycle of learning. From testing to certification, Ascend Learning products are used by physicians, emergency medical professionals, nurses, allied health professionals, certified personal trainers, financial advisors, skilled trades professionals and insurance brokers. Headquartered in Burlington, MA, with additional office locations and hybrid and remote workers in cities across the U.S., Ascend Learning was recognized by Newsweek and Plant-A Insights Group as one of America's 2025 Greatest Workplaces as well as America's Best Places to work for Mental Well-Being for 2025. We're always looking for talented, passionate professionals to join us in our mission to help change lives. If this sounds like an environment where you'd thrive, read on to learn more. As an organization fueled by a commitment to elevate the education and training of healthcare professionals, MedHub and BoardVitals offerings drive prominence as leading medical education solutions. MedHub's proven software and expertise enable more than 600 Graduate and Undergraduate Medical Education institutions, Nursing and Health Sciences training programs to exponentially reduce administrative burden, improve data clarity, and maximize institutional oversight. When combined with BoardVitals' exam prep materials and analytics, used by more than 1.5 million students, residents, and practitioners for their board and recertification exams or continuing medical education requirements, the two provide institutional leaders with data-driven insights to inform and advance curriculum effectiveness and, ultimately, physician preparedness. Medhub & BoardVitals are brands in Ascend Learning's healthcare segment. WHAT YOU'LL DO Ascend Learning's medical education category (primary brands of MedHub and BoardVitals) is currently searching for a B2B Product Marketing Manager who is a stellar problem-solver, a clear communicator, and operates with an ownership attitude. The Product Marketing Manager will develop a deep understanding of our market, customer needs and solutions to lead strategies that generate demand, maximize revenue, and build trust. This role will work cross-functionally with marketing, product management, and sales partners to drive value, positioning, and results. WHERE YOU'LL WORK This position will work remote in the United States, with ability to travel up to 10%. HOW YOU'LL SPEND YOUR TIME - Product Storytelling & Positioning: Serve as the marketing expert for solution storytelling, focusing on crafting compelling customer-centric value propositions, differentiators, and use cases that resonate with medical education audience segments. Ensure consistent, clear, and cohesive messaging across all marketing channels. - Effective Go to Market Plans: Develop and execute go-to-market plans that effectively introduce new products and enhancements in collaboration with product management and sales teams. Identify KPIs, synthesize reports, and analyze effectiveness for product launches. - Campaign Planning: Develop campaign plans that drive demand, adoption, and revenue working in partnership with growth marketing and brand communication partners. Identify KPIs, synthesize reports, and analyze effectiveness of campaigns. - Understanding and Communication of Market Needs: Maintain a thorough understanding of the market, competitors, and customers in collaboration with product and marketing insights. Synthesize and share information to key stakeholders. Understand and own personas and guide the creation of social proof, webinars, and thought leadership content that resonates and builds trust. - Commercial Partnership: Partner with sales enablement and sales to develop content, collateral, and resources that educate and empower sales partners to have more informed conversations and build trust with customers to support pipeline growth. WHAT YOU'LL NEED - High school diploma or GED required. Bachelor's degree in marketing, communications, advertising, or a related field or equivalent experience preferred. - 3+ years of marketing experience, preferably in a B2B category. - Knowledge of product marketing principles and best practices, including understanding of go-to-market strategies, messaging and segmentation. - Experience in healthcare, SaaS, or education technology will be considered a plus. - Experience creating and implementing marketing plans and strategies that drive demand and build trust, with a strong ability to articulate a unique value proposition. - Experience managing campaigns on time and on budget. - Excellent people and influencing skills to interact with marketing colleagues, cross-functional teams and external partners. Passionate about understanding customer needs and behaviors and translating them into actionable insights. - Superior project management and prioritization skills. Ability to manage multiple projects without sacrificing attention to detail and ability to prioritize and adapt to changing market and organizational dynamics when needed. - Exceptional written, verbal and presentation skills with the ability to tailor messaging across sales, marketing and product management teams. - Strategic thinker with analytical and problem-solving skills. Understands the difference between features/functionality and value. - Basic understanding of marketing automation, lead generation, and emerging marketing technologies. - Ability to travel up to 10%. BENEFITS - Flexible and generous paid time off - Competitive medical, dental, vision and life insurance - 401(k) employer matching program - Parental leave - Wellness resources - Charitable matching program - On-site workout facilities (Leawood, Gilbert, Burlington) - Community outreach groups - Tuition reimbursement Fostering A Sense of Belonging Our values-driven culture unifies our teams and inspires a mindset of action, innovation, and collaboration, with a relentless focus on customers. We seek out and celebrate all people and perspectives and cultivate an inclusive culture where everyone can thrive, feel valued, and be authentic. Our culture is firmly rooted in the belief that by embracing our differences and drawing on diverse perspectives, we are a stronger, more innovative, and more successful organization where employees experience a sense of belonging. Ascend Learning, LLC is proud to be an equal opportunity employer (M/F/Vets/Disabled). No agency or search firm submissions will be accepted. Applications for U.S.-based positions with Ascend Learning, LLC must be legally authorized to work in the United States, and verification of employment eligibility will be required at the time of hire. Nearest Major Market: Kansas City

Title: Sr User Experience Designer Location: Remote, US United States Job Description: Category: Technology Req ID: 1070 We Impact Lives Through Purpose-Driven Work in A People First Culture Ascend Learning, a leading healthcare and learning technology company, is the connection between a powerful portfolio of brands serving students, educators, and employers with outcomes-based, data-driven solutions across the lifecycle of learning. From testing to certification, Ascend Learning products are used by physicians, emergency medical professionals, nurses, allied health professionals, certified personal trainers, financial advisors, skilled trades professionals and insurance brokers. Headquartered in Burlington, MA, with additional office locations and hybrid and remote workers in cities across the U.S., Ascend Learning was recognized by Newsweek and Plant-A Insights Group as one of America’s 2025 Greatest Workplaces as well as America’s Best Places to work for Mental Well-Being for 2025.  We're always looking for talented, passionate professionals to join us in our mission to help change lives. If this sounds like an environment where you'd thrive, read on to learn more.  WHAT YOU'LL DO   Healthcare Workforce Solutions (HWS) within Ascend Learning is seeking a highly skilled and experienced Senior UX Designer to lead the design of intuitive, user-centered experiences for StaffGarden. This role requires an innovative designer to collaborate closely with product managers, developers, and stakeholders to translate business goals and user needs into compelling design solutions.   WHERE YOU’LL WORK   This position will work remote within the United States.   HOW YOU’LL SPEND YOUR TIME   - Lead UX Design: Own and drive the UX strategy for StaffGarden, from discovery to delivery. Support multiple projects, managing and prioritizing work and deliverables. Guide design team members to determine the right UX activities and deliverables for various types of projects. - AI-First Design Workflows: Champion and operationalize AI-assisted design practices across the team — using tools like Claude, Figma AI plugins to accelerate ideation, wireframing, copy exploration, and design QA. Model what "moving fast with quality" looks like in an AI-native workflow. Utilize advanced Figma skills to create high-fidelity prototypes, wireframes, and design specifications. - Rapid Iteration & Prototyping: Use AI-augmented processes to compress the time from concept to testable prototype. Generate and evaluate multiple design directions quickly, using AI to handle low-level production work so you stay focused on high-judgment decisions. - UCD Process Implementation: Apply solid UCD processes to plan, execute, and iterate on design solutions. - User Research and Testing: Conduct user research and usability testing to gather insights and validate design decisions. - Stakeholder Collaboration: Work closely with product managers, developers, and other stakeholders to deliver high-quality design solutions. - Design System: Contribute to and help maintain our design system that supports scalable and consistent user experiences across products. - Design Patterns and Best Practices: Set up design patterns and establish best practices for design processes to ensure efficiency and effectiveness. WHAT YOU'LL NEED   - High School Diploma or GED required. Bachelor's degree required in Design, HCI, or a related field, or Master’s degree preferred.  - Minimum of 6 years of experience in UX design, with at least 2 years in a senior or lead role. - Proven experience in establishing and maintaining design systems. - High proficiency in Figma and other design tools. - Experience working closely with front-end developers. - Strong understanding of UCD principles and processes. - Excellent communication, leadership, and teamwork skills. - An ability to think critically, solve complex problems, and deliver innovative design solutions. - Portfolio showcasing a range of UX design projects and demonstrating your design process. BENEFITS - Flexible and generous paid time off - Competitive medical, dental, vision and life insurance - 401(k) employer matching program - Parental leave - Wellness resources - Charitable matching program - On-site workout facilities (Leawood, Gilbert, Burlington) - Community outreach groups - Tuition reimbursement Fostering A Sense of Belonging Our values-driven culture unifies our teams and inspires a mindset of action, innovation, and collaboration, with a relentless focus on customers. We seek out and celebrate all people and perspectives and cultivate an inclusive culture where everyone can thrive, feel valued, and be authentic. Our culture is firmly rooted in the belief that by embracing our differences and drawing on diverse perspectives, we are a stronger, more innovative, and more successful organization where employees experience a sense of belonging.  Ascend Learning, LLC is proud to be an equal opportunity employer (M/F/Vets/Disabled). No agency or search firm submissions will be accepted. Applications for U.S.-based positions with Ascend Learning, LLC must be legally authorized to work in the United States, and verification of employment eligibility will be required at the time of hire.

Drive client value by leading digital product demonstrations and educating customers on best practices. Collaborate with internal teams to refine products and provide technical support, enhancing client success through feedback and training resources.

Title: Project Coordinator Category: Project Management Req ID: 1066 Location: Leawood, KS, US, 66211 Remote, US Job Description: We Impact Lives Through Purpose-Driven Work in A People First Culture Ascend Learning, a leading healthcare and learning technology company, is the connection between a powerful portfolio of brands serving students, educators, and employers with outcomes-based, data-driven solutions across the lifecycle of learning. From testing to certification, Ascend Learning products are used by physicians, emergency medical professionals, nurses, allied health professionals, certified personal trainers, financial advisors, skilled trades professionals and insurance brokers. Headquartered in Burlington, MA, with additional office locations and hybrid and remote workers in cities across the U.S., Ascend Learning was recognized by Newsweek and Plant-A Insights Group as one of America's 2025 Greatest Workplaces as well as America's Best Places to work for Mental Well-Being for 2025. We're always looking for talented, passionate professionals to join us in our mission to help change lives. If this sounds like an environment where you'd thrive, read on to learn more. WHAT YOU'LL DO The Project Coordinator plays a crucial role in supporting the successful execution of projects within the Innovative Learning Assessment Sciences organization. This role will work closely with project managers and cross-functional teams to analyze project data, develop reports, track progress, and provide valuable insights that contribute to project success. Thie role requires strong analytical skills and attention to detail to enable the incumbent to identify areas for improvement and ensure projects are delivered on time, within budget, and meet quality standards. WHERE YOU'LL WORK This position will work on a hybrid schedule from our Leawood, KS office location preferred. Remote candidates will be considered within the United States. HOW YOU'LL SPEND YOUR TIME - Create and maintain project documentation, including project plans, schedules, and reports, to ensure accurate and up-to-date information is available to stakeholders - Assist Learning Content Managers (LCMs) in defining project scope, goals, and deliverables, ensuring alignment with organizational objectives - Monitor project progress, track milestones, and identify potential risks or issues that may impact project timelines or budgets - Collaborate with cross-functional teams to gather project data and facilitate communication and coordination among team members - Develop and maintain project dashboards and reporting mechanisms to provide visibility into project status and performance - Assist in the development and implementation of project management tools, templates, and processes to enhance project efficiency and effectiveness - Analyze project data to identify trends, patterns, and insights that can be used to improve project performance - Conduct research and gather relevant information to support project decision-making and problem-solving - Support LCMs in the preparation of presentations and reports for executive leadership and stakeholders - Stay current with industry best practices and project management methodologies to continuously improve project analysis and reporting processes - Provide early alert analysis on potential projects at risks - Track and assess the LCM's team's compliance with key project reporting KPIs WHAT YOU'LL NEED - High school diploma or GED required. Bachelor's degree in business administration, project management, or related field, or equivalent work experience preferred. - Prior experience in project analysis, project coordination, or similar preferred - Strong analytical and problem-solving skills, with the ability to translate data into actionable insights - Proficiency in using project management software and tools to track and report project progress - Excellent organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously - Strong attention to detail and accuracy in data analysis and reporting - Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and stakeholders - Proficiency in MS Office Suite, and Smartsheet - Knowledge of project management methodologies such as Agile, Scrum, or Waterfall is a plus - Professional certifications (or a desire to work toward certification) in project management, such as CAPM or PMP, are desirable BENEFITS - Flexible and generous paid time off - Competitive medical, dental, vision and life insurance - 401(k) employer matching program - Parental leave - Wellness resources - Charitable matching program - On-site workout facilities (Leawood, Gilbert, Burlington) - Community outreach groups - Tuition reimbursement Fostering A Sense of Belonging Our values-driven culture unifies our teams and inspires a mindset of action, innovation, and collaboration, with a relentless focus on customers. We seek out and celebrate all people and perspectives and cultivate an inclusive culture where everyone can thrive, feel valued, and be authentic. Our culture is firmly rooted in the belief that by embracing our differences and drawing on diverse perspectives, we are a stronger, more innovative, and more successful organization where employees experience a sense of belonging. Ascend Learning, LLC is proud to be an equal opportunity employer (M/F/Vets/Disabled). No agency or search firm submissions will be accepted. Applications for U.S.-based positions with Ascend Learning, LLC must be legally authorized to work in the United States, and verification of employment eligibility will be required at the time of hire. Nearest Major Market: Kansas City

Title: Director HR Location: Remote, United States, Leawood, KS, Burlington, MA Req ID: 1060 Job Description: We Impact Lives Through Purpose-Driven Work in A People First Culture Ascend Learning, a leading healthcare and learning technology company, is the connection between a powerful portfolio of brands serving students, educators, and employers with outcomes-based, data-driven solutions across the lifecycle of learning. From testing to certification, Ascend Learning products are used by physicians, emergency medical professionals, nurses, allied health professionals, certified personal trainers, financial advisors, skilled trades professionals and insurance brokers. Headquartered in Burlington, MA, with additional office locations and hybrid and remote workers in cities across the U.S., Ascend Learning was recognized by Newsweek and Plant-A Insights Group as one of America's 2025 Greatest Workplaces as well as America's Best Places to work for Mental Well-Being for 2025. We're always looking for talented, passionate professionals to join us in our mission to help change lives. If this sounds like an environment where you'd thrive, read on to learn more. WHAT YOU'LL DO The Director Human Resources serves as a strategic advisor and thought partner to senior leaders across key corporate operations functions. This role aligns people strategy with business priorities to drive organizational effectiveness, leadership capability, and scalable performance in complex, fast paced environments. Operating with a strong enterprise mindset, the Director balances immediate business needs with long term workforce and organizational health. As a member of the HRBP team, this role influences outcomes at scale through trusted leadership partnership and data driven insight. Your leadership will be pivotal in nurturing our culture and guiding our talent to new heights of success. WHERE YOU'LL WORK This position will work a hybrid schedule from our Burlington, MA office location preferred. Hybrid work from our Leawood, Kansas office location or remote will be considered within the United States. Working Eastern and/or Central time zone hours is required. HOW YOU'LL SPEND YOUR TIME - Serve as a trusted advisor to senior operations leaders, translating business strategy into integrated people strategies - Diagnose organizational challenges and opportunities using data informed insights to drive sustainable performance - Partner with leaders on workforce planning, capability needs, and operating rhythm to support current and future business demands - Lead organization design and operating model evolution, including role clarity, spans of control, and team effectiveness - Guide leaders through change initiatives such as restructures, growth, integration, and transformation - Guide organization through performance management, succession planning, leadership development, and internal mobility - Provide expert guidance on complex employee relations matters, investigations, performance issues, and workplace concerns - Collaborate with HR Center of Excellence (COEs) to deliver cohesive, scalable enterprise solutions and contribute to enterprise wide HR initiatives WHAT YOU'LL NEED - 10+ years of progressive HR experience, including significant experience in HR Business Partner roles supporting complex operations - Proven ability to influence, coach, and advise senior leaders through ambiguity and change - Strong strategic thinking and business acumen with an enterprise mindset - Strong ability to utilize data analytics to drive decision-making and measure effectiveness - Experience supporting corporate operations or similarly complex, matrixed environments - Expertise in organization effectiveness, change leadership, and workforce planning - Executive presence with strong judgment and decision making capability - High emotional intelligence and advanced coaching skills - Solid knowledge of employment law, employee relations, and HR best practices - Proven experience in merger and acquisition due diligence and integrations - Ability to manage multiple priorities and complex initiatives in a fast paced, matrixed organization - Bachelor's degree in human resources, business administration, or other areas combined with relevant work experience is preferred. High school diploma or GED required BENEFITS - Flexible and generous paid time off - Competitive medical, dental, vision and life insurance - 401(k) employer matching program - Parental leave - Wellness resources - Charitable matching program - On-site workout facilities (Leawood, Gilbert, Burlington) - Community outreach groups - Tuition reimbursement Fostering A Sense of Belonging Our values-driven culture unifies our teams and inspires a mindset of action, innovation, and collaboration, with a relentless focus on customers. We seek out and celebrate all people and perspectives and cultivate an inclusive culture where everyone can thrive, feel valued, and be authentic. Our culture is firmly rooted in the belief that by embracing our differences and drawing on diverse perspectives, we are a stronger, more innovative, and more successful organization where employees experience a sense of belonging. Ascend Learning, LLC is proud to be an equal opportunity employer (M/F/Vets/Disabled). No agency or search firm submissions will be accepted. Applications for U.S.-based positions with Ascend Learning, LLC must be legally authorized to work in the United States, and verification of employment eligibility will be required at the time of hire.

Title: Sr User Experience Designer Location: Leawood United States Job Description: Category: Technology Req ID: 1004 We Impact Lives Through Purpose-Driven Work in A People First Culture Ascend Learning, a leading healthcare and learning technology company, is the connection between a powerful portfolio of brands serving students, educators, and employers with outcomes-based, data-driven solutions across the lifecycle of learning. From testing to certification, Ascend Learning products are used by physicians, emergency medical professionals, nurses, allied health professionals, certified personal trainers, financial advisors, skilled trades professionals and insurance brokers. Headquartered in Burlington, MA, with additional office locations and hybrid and remote workers in cities across the U.S., Ascend Learning was recognized by Newsweek and Plant-A Insights Group as one of America’s 2025 Greatest Workplaces as well as America’s Best Places to work for Mental Well-Being for 2025.  We're always looking for talented, passionate professionals to join us in our mission to help change lives. If this sounds like an environment where you'd thrive, read on to learn more.  WHAT YOU'LL DO Ascend Learning is seeking a highly skilled and experienced Senior UX Designer to lead the design of intuitive, user-centered experiences for our digital products. This role requires an innovative designer to collaborate closely with product managers, developers, and stakeholders to translate business goals and user needs into compelling design solutions. The ideal candidate should be proficient in Figma or similar design tools, experienced in overseeing a design system and component library, and have a solid understanding of User-Centered Design (UCD) processes. WHERE YOU’LL WORK This position will work remote within the United States. HOW YOU’LL SPEND YOUR TIME - Lead UX Design: Own and drive the UX strategy for a specific business category, from discovery to delivery. Support multiple projects, managing and prioritizing work and deliverables. Guide design team members to determine the right UX activities and deliverables for various types of projects. - UCD Process Implementation: Apply solid UCD processes to plan, execute, and iterate on design solutions. - User Research and Testing: Conduct user research and usability testing to gather insights and validate design decisions. - Stakeholder Collaboration: Work closely with product managers, developers, and other stakeholders to deliver high-quality design solutions. - Leadership and Mentorship: Lead, mentor, and coach junior designers, fostering a collaborative and innovative design culture. - Design System: Contribute to and help maintain our design system that supports scalable and consistent user experiences across products. - Design Patterns and Best Practices: Set up design patterns and establish best practices for design processes to ensure efficiency and effectiveness. - Figma Expertise: Utilize advanced Figma skills to create high-fidelity prototypes, wireframes, and design specifications. WHAT YOU'LL NEED - Bachelor's degree in Design, HCI, or a related field required, or Master’s degree preferred. - Minimum of 6 years of experience in UX design, with at least 2 years in a senior or lead role. - Proven experience in establishing and maintaining design systems. - High proficiency in Figma and other design tools. - Experience working closely with front-end developers. - Strong understanding of UCD principles and processes. - Excellent communication, leadership, and teamwork skills. - An ability to think critically, solve complex problems, and deliver innovative design solutions. - Portfolio showcasing a range of UX design projects and demonstrating your design process. BENEFITS - Flexible and generous paid time off - Competitive medical, dental, vision and life insurance - 401(k) employer matching program - Parental leave - Wellness resources - Charitable matching program - On-site workout facilities (Leawood, Gilbert, Burlington) - Community outreach groups - Tuition reimbursement Fostering A Sense of Belonging Our values-driven culture unifies our teams and inspires a mindset of action, innovation, and collaboration, with a relentless focus on customers. We seek out and celebrate all people and perspectives and cultivate an inclusive culture where everyone can thrive, feel valued, and be authentic. Our culture is firmly rooted in the belief that by embracing our differences and drawing on diverse perspectives, we are a stronger, more innovative, and more successful organization where employees experience a sense of belonging.  Ascend Learning, LLC is proud to be an equal opportunity employer (M/F/Vets/Disabled). No agency or search firm submissions will be accepted. Applications for U.S.-based positions with Ascend Learning, LLC must be legally authorized to work in the United States, and verification of employment eligibility will be required at the time of hire.

Respond to customer inquiries via phone and email, ensuring timely resolution of issues. Collaborate with internal teams for support and provide first-level technical troubleshooting while documenting interactions thoroughly.

Title: Sr User Experience Designer Location: Leawood United States Job Description: We Impact Lives Through Purpose-Driven Work in A People First Culture Ascend Learning, a leading healthcare and learning technology company, is the connection between a powerful portfolio of brands serving students, educators, and employers with outcomes-based, data-driven solutions across the lifecycle of learning. From testing to certification, Ascend Learning products are used by physicians, emergency medical professionals, nurses, allied health professionals, certified personal trainers, financial advisors, skilled trades professionals and insurance brokers. Headquartered in Burlington, MA, with additional office locations and hybrid and remote workers in cities across the U.S., Ascend Learning was recognized by Newsweek and Plant-A Insights Group as one of America's 2025 Greatest Workplaces as well as America's Best Places to work for Mental Well-Being for 2025. We're always looking for talented, passionate professionals to join us in our mission to help change lives. If this sounds like an environment where you'd thrive, read on to learn more. WHAT YOU'LL DO Ascend Learning is seeking a highly skilled and experienced Senior UX Designer to lead the design of intuitive, user-centered experiences for our digital products. This role requires an innovative designer to collaborate closely with product managers, developers, and stakeholders to translate business goals and user needs into compelling design solutions. The ideal candidate should be proficient in Figma or similar design tools, experienced in overseeing a design system and component library, and have a solid understanding of User-Centered Design (UCD) processes. WHERE YOU'LL WORK This position will work remote within the United States. HOW YOU'LL SPEND YOUR TIME - Lead UX Design: Own and drive the UX strategy for a specific business category, from discovery to delivery. Support multiple projects, managing and prioritizing work and deliverables. Guide design team members to determine the right UX activities and deliverables for various types of projects. - UCD Process Implementation: Apply solid UCD processes to plan, execute, and iterate on design solutions. - User Research and Testing: Conduct user research and usability testing to gather insights and validate design decisions. - Stakeholder Collaboration: Work closely with product managers, developers, and other stakeholders to deliver high-quality design solutions. - Leadership and Mentorship: Lead, mentor, and coach junior designers, fostering a collaborative and innovative design culture. - Design System: Contribute to and help maintain our design system that supports scalable and consistent user experiences across products. - Design Patterns and Best Practices: Set up design patterns and establish best practices for design processes to ensure efficiency and effectiveness. - Figma Expertise: Utilize advanced Figma skills to create high-fidelity prototypes, wireframes, and design specifications. WHAT YOU'LL NEED - Bachelor's degree required in Design, HCI, or a related field, or Master's degree preferred. - Minimum of 6 years of experience in UX design, with at least 2 years in a senior or lead role. - Proven experience in establishing and maintaining design systems. - High proficiency in Figma and other design tools. - Experience working closely with front-end developers. - Strong understanding of UCD principles and processes. - Excellent communication, leadership, and teamwork skills. - An ability to think critically, solve complex problems, and deliver innovative design solutions. - Portfolio showcasing a range of UX design projects and demonstrating your design process. BENEFITS - Flexible and generous paid time off - Competitive medical, dental, vision and life insurance - 401(k) employer matching program - Parental leave - Wellness resources - Charitable matching program - On-site workout facilities (Leawood, Gilbert, Burlington) - Community outreach groups - Tuition reimbursement Fostering A Sense of Belonging Our values-driven culture unifies our teams and inspires a mindset of action, innovation, and collaboration, with a relentless focus on customers. We seek out and celebrate all people and perspectives and cultivate an inclusive culture where everyone can thrive, feel valued, and be authentic. Our culture is firmly rooted in the belief that by embracing our differences and drawing on diverse perspectives, we are a stronger, more innovative, and more successful organization where employees experience a sense of belonging. Ascend Learning, LLC is proud to be an equal opportunity employer (M/F/Vets/Disabled). No agency or search firm submissions will be accepted. Applications for U.S.-based positions with Ascend Learning, LLC must be legally authorized to work in the United States, and verification of employment eligibility will be required at the time of hire. Nearest Major Market: Kansas City

Title: Sr Software Engineer Location: Remote United States Job Description: We Impact Lives Through Purpose-Driven Work in A People First Culture Ascend Learning, a leading healthcare and learning technology company, is the connection between a powerful portfolio of brands serving students, educators, and employers with outcomes-based, data-driven solutions across the lifecycle of learning. From testing to certification, Ascend Learning products are used by physicians, emergency medical professionals, nurses, allied health professionals, certified personal trainers, financial advisors, skilled trades professionals and insurance brokers. Headquartered in Burlington, MA, with additional office locations and hybrid and remote workers in cities across the U.S., Ascend Learning was recognized by Newsweek and Plant-A Insights Group as one of America's 2025 Greatest Workplaces as well as America's Best Places to work for Mental Well-Being for 2025. We're always looking for talented, passionate professionals to join us in our mission to help change lives. If this sounds like an environment where you'd thrive, read on to learn more. WHAT YOU'LL DO As a Senior Software Engineer in the Healthcare Workforce Solutions (HWS) group, you'll play a pivotal role in shaping our technology and development of the Laudio product. Reporting directly to the Sr Manager of Software Engineering, you'll work in a dynamic, fast-growing environment, building and iterating on our cloud-based platform using React, Node.js, Typescript, and AWS. Our team is globally distributed across the United States and Nepal, meaning cross-time zone collaboration is key. WHERE YOU'LL WORK - This role is primarily remote, but we prefer candidates located on the East Coast for occasional in-person collaboration. While we strive for asynchronous work, early morning meetings (7 AM ET) will be required. - Additionally, we offer opportunities to travel to Nepal as needed for deeper collaboration with our engineering team. HOW YOU'LL SPEND YOUR TIME As a Senior Software Engineer at HWS, your responsibilities will include: - Architect Scalable Solutions - you'll design, develop, and deploy software that is highly available, performant, and scalable. - Hands-on Coding - act as a key individual contributor, writing code across the full stack to drive our product and engineering roadmap forward. - Mentor - foster a culture of learning by providing technical mentorship through code reviews and design discussions. - Innovate & Improve - continuously identify opportunities to enhance our technology and operational processes. - Being Glue - contribute across multiple areas, including feature development, code optimization, infrastructure improvements, and troubleshooting production issues. WHAT YOU'LL NEED - High School Diploma or GED required. Bachelor's degree preferred. - 5+ years of experience as a Software Engineer. - Proven ability to lead projects from ideation to implementation in an iterative, agile environment. - Strong experience building delightful frontend applications with React and Typescript. - Solid expertise building scalable distributed systems using microservices architecture with Node and Typescript. - Strong database skills, including SQL performance tuning, schema design, and relational database management. - Experience building cloud-native applications on platforms like AWS or Azure. - Strong fundamentals in modern development practices, including Agile, Scrum, CI/CD, test automation, feature flagging, and observability. - A passion for writing high-quality, maintainable, and scalable code. - An ability to smoothly operate, monitor, and troubleshoot production applications under pressure. - Strong communication skills and the ability to communicate with stakeholders at all levels. BENEFITS - Flexible and generous paid time off - Competitive medical, dental, vision and life insurance - 401(k) employer matching program - Parental leave - Wellness resources - Charitable matching program - On-site workout facilities (Leawood, Gilbert, Burlington) - Community outreach groups - Tuition reimbursement Fostering A Sense of Belonging Our values-driven culture unifies our teams and inspires a mindset of action, innovation, and collaboration, with a relentless focus on customers. We seek out and celebrate all people and perspectives and cultivate an inclusive culture where everyone can thrive, feel valued, and be authentic. Our culture is firmly rooted in the belief that by embracing our differences and drawing on diverse perspectives, we are a stronger, more innovative, and more successful organization where employees experience a sense of belonging. Ascend Learning, LLC is proud to be an equal opportunity employer (M/F/Vets/Disabled). No agency or search firm submissions will be accepted. Applications for U.S.-based positions with Ascend Learning, LLC must be legally authorized to work in the United States, and verification of employment eligibility will be required at the time of hire.

Title: Sr Customer Support Specialist Location: Leawood United States Job Description: We Impact Lives Through Purpose-Driven Work in A People First Culture Ascend Learning, a leading healthcare and learning technology company, is the connection between a powerful portfolio of brands serving students, educators, and employers with outcomes-based, data-driven solutions across the lifecycle of learning. From testing to certification, Ascend Learning products are used by physicians, emergency medical professionals, nurses, allied health professionals, certified personal trainers, financial advisors, skilled trades professionals and insurance brokers. Headquartered in Burlington, MA, with additional office locations and hybrid and remote workers in cities across the U.S., Ascend Learning was recognized by Newsweek and Plant-A Insights Group as one of America's 2025 Greatest Workplaces as well as America's Best Places to work for Mental Well-Being for 2025. We're always looking for talented, passionate professionals to join us in our mission to help change lives. If this sounds like an environment where you'd thrive, read on to learn more. WHAT YOU'LL DO As a Sr. Customer Support Specialist, you will be responsible for assisting the Manager Team with the day-to-day oversight of a team of Customer Support Representatives. You will promote a professional mentor relationship with the Customer Support team, enforcing positive client interactions and adherence to operational guidelines. You will assist with the daily responsibilities of the Customer Support team, elevated call resolution, questions, concerns, or opportunities to the department best equipped to implement new products or process improvements that will be of value to the client base. You will require backing up the Customer Support Team on phone calls, chats and emails as needed. WHERE YOU'LL WORK This position will work a hybrid schedule from our Leawood, KS office location. HOW YOU'LL SPEND YOUR TIME - Assist with the Managers with leading the Customer Support team to reach department goals and company vision - Help ensure that the Customer Support team's interactions with clients are positive and adhere to operational guidelines through coaching and mentorship - Identifies system and workflow improvements to enhance the team's efficiency - Resolve incoming customer requests or inquiries via telephone, email or live chat and serve as a point of escalation for client resolution - Maintain a working knowledge of products, services, and policies within the business and train team members to effectively support the business - Assists in creating and maintaining a high-quality work environment so team members are motivated to perform at their highest level - Documentation of inquiries and resolutions - Provide light technical support for customers - Identify and report unusual inquiry trends or system issues WHAT YOU'LL NEED - Bachelor's degree is preferred. High school education or High School GED equivalent required. - 1+ years of Customer Support experience - Previous call center experience is preferred - Ability to coach team members for optimal performance - Friendly and resolution-focused interpersonal skills - Strong verbal and written communication skills - Excellent collaboration and teamwork skills - Proven organizational and time management skills - Ability to keep up in a fast-paced environment - Strong attention to detail and ability to solve complex problems - Technical aptitude - Experience navigating various business systems to support customer inquiries - Openness to additional responsibilities - Ability to work an opening, 6am-3pm, or closing, 12:00pm-9:00pm, shift. BENEFITS - Flexible and generous paid time off - Competitive medical, dental, vision and life insurance - 401(k) employer matching program - Parental leave - Wellness resources - Charitable matching program - Hybrid work - On-site workout facilities (Leawood, Gilbert, Burlington) - Community outreach groups - Tuition reimbursement BENEFITS - Flexible and generous paid time off - Competitive medical, dental, vision and life insurance - 401(k) employer matching program - Parental leave - Wellness resources - Charitable matching program - On-site workout facilities (Leawood, Gilbert, Burlington) - Community outreach groups - Tuition reimbursement Fostering A Sense of Belonging Our values-driven culture unifies our teams and inspires a mindset of action, innovation, and collaboration, with a relentless focus on customers. We seek out and celebrate all people and perspectives and cultivate an inclusive culture where everyone can thrive, feel valued, and be authentic. Our culture is firmly rooted in the belief that by embracing our differences and drawing on diverse perspectives, we are a stronger, more innovative, and more successful organization where employees experience a sense of belonging. Ascend Learning, LLC is proud to be an equal opportunity employer (M/F/Vets/Disabled). No agency or search firm submissions will be accepted. Applications for U.S.-based positions with Ascend Learning, LLC must be legally authorized to work in the United States, and verification of employment eligibility will be required at the time of hire.