• Phones – You will be asked to answer incoming phone calls, enter tickets in the Sourcepass standard format and document everything in our ticketing database • Emails - You will be asked to enter tickets into our database that arrive via our customer email portal • Data Entry – You will be asked to process data entry tasks as needed • Outbound Calling – You will be asked to call clients to inform them of scheduling and/or changes • You will be asked to assist management team in special projects as deemed necessary

Role Description We are hiring service-focused individuals to join our team as Customer Service Agents. In this role, you will handle inbound interactions for major brands, assisting customers with questions, service requests, account needs, and product support. - Use guided systems and resources to deliver high-quality customer care. - Maintain professionalism, accuracy, and brand alignment. - Schedule flexibility once certified. - Ideal for individuals seeking a stable, structured support role with growth potential. Qualifications - High school diploma or GED - Must be at least 18 years of age - Authorized to work in the United States - U.S. resident (excluding CA, CO, CT, MA, MD, NY, OR, WA, WI) - Ability to follow detailed processes and meet performance expectations - Strong communication and active listening skills - Comfortable navigating computer applications and web-based tools - Ability to work independently and remain accountable to schedules Requirements - Prior call center or customer service experience (preferred) - Bilingual (Spanish/English) preferred but not required - Familiarity with phone-based or computer-based support environments Benefits - Flexible scheduling options after certification - Paid training following successful client certification - W2 employment structure with payroll, protections, and stability - Paid time off and optional supplemental insurance (Aflac) - Household telehealth access through MDLive - Access to performance-based incentives - Career advancement pathways into support, QA, and leadership roles - All applicant information is kept confidential under EEO guidelines Additional Information This role requires completion of a multi-step onboarding process, including client-specific assessments, a basic background check, and participation in a certification course before servicing begins. Follow us on Facebook at: Genesis Call Center

Role Description We are hiring service-focused individuals to join our team as Customer Service Agents. In this role, you will handle inbound interactions for major brands, assisting customers with: - Questions - Service requests - Account needs - Product support You will use our guided systems and resources to deliver high-quality customer care while maintaining professionalism, accuracy, and brand alignment. This role offers schedule flexibility once certified and is ideal for individuals seeking a stable, structured support role with growth potential. Qualifications - High school diploma or GED - Must be at least 18 years of age - Authorized to work in the United States - U.S. resident (excluding CA, CO, CT, MA, MD, NY, OR, WA, WI) - Ability to follow detailed processes and meet performance expectations - Strong communication and active listening skills - Comfortable navigating computer applications and web-based tools - Ability to work independently and remain accountable to schedules Preferred: - Prior call center or customer service experience - Bilingual (Spanish/English) preferred but not required - Familiarity with phone-based or computer-based support environments Requirements This role requires completion of a multi-step onboarding process, including: - Client-specific assessments - A basic background check - Participation in a certification course before servicing begins Benefits - Flexible scheduling options after certification - Paid training following successful client certification - W2 employment structure with payroll, protections, and stability - Paid time off and optional supplemental insurance (Aflac) - Household telehealth access through MDLive - Access to performance-based incentives - Career advancement pathways into support, QA, and leadership roles - All applicant information is kept confidential under EEO guidelines

Role Description Join us as a Customer Experience Advocate and be the voice of support for clients and their employees. You’ll handle calls and emails with professionalism, resolve issues in one contact, and ensure every interaction leaves a positive impression. If you love helping people and thrive in a fast-paced environment, this role is for you! - Work from your favorite spot - Be the problem-solving champion everyone admires - Join a team that’s passionate, supportive, and fun Benefits - Pay and incentive plans that recognize performance excellence - Benefit programs that empower financial, physical, and mental wellness - Training programs that promote continuous learning and career progression while enhancing job performance - Sustainability programs that give back to the communities in which we live and work - A culture of respect, collaboration, entrepreneurial spirit and inclusion Company Description Because a claim is more than a number — it’s a person, a child, a friend. It’s anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community – one claim at a time. At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We’re looking for the next generation of leaders to take this journey with us. We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. When you accept a job with Crawford, you become a part of the One Crawford family.