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Maker of the world’s most popular apps for online training, Articulate 360 and Rise. Trusted by 118,000+ orgs worldwide.
Sales Development Representative
Location
United States
Posted
86 days ago
Salary
$57.6K - $76.6K / year
Seniority
Mid Level
Job Description
Sales Development Representative
Articulate
• Leverage the BANT Methodology to qualify leads to be worked by the Sales teams • Maintain coverage of live sales support communication paths during business hours: Incoming phone calls to the Articulate 800 number, incoming live chats to the website, and phone transfers from cross-functional teams • Reach out to prospects and customers to conduct scripted sales activities • Work cooperatively with other Articulate teams to deliver an exceptional customer experience • Answer basic questions from prospects and customers • Transfer more complex questions or situations to the appropriate frontline team • Track and gather evidence from calls and chats for high-priority customer issues or needs • Cultivate a broad and varied understanding and knowledge of Articulate 360 and Rise to provide efficient and competent assistance to customers in a live environment • Available during requested business hours, Monday – Friday, to respond to incoming sales inquiries (unless prior approval from management)
Job Requirements
- Minimum two years of experience in a business development or sales support role
- Excellent attention to detail and follow-through, with the ability to handle and prioritize high-volume activities without letting anything fall through the cracks
- Adept at finding answers on the spot and handling uncertainty from customers and prospects
- Solid computer skills, including in-depth experience with Salesforce.com; able to create, manage, and update lead, contact, and opportunity information with ease
- Positive, energetic phone presence
- Outstanding written and verbal communication skills
- A can-do, positive attitude
- Independence at managing the day-to-day volume, case assignment, and other duties as assigned or time allows
- Thoughtful, trustworthy doer
- BA or BS degree or equivalent experience
Benefits
- Variable Compensation: this role is eligible for sales commissions based on individual performance and a company bonus based on company performance
- Total compensation pay range for this role (including base pay, on-target commission earnings, and full company bonus payout) is $57,844 to $76,643.
- Articulate also offers a robust suite of benefits
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