Arboreal Management

• Respond to resident inquiries through phone, email, text, and AppFolio. • Provide timely updates regarding maintenance requests, renewals, move-ins, and account questions. • Follow up with residents until concerns are resolved. • Document all resident interactions in AppFolio. • Serve as the dedicated operational support for assigned portfolios. • Assist Property Managers with administrative responsibilities. • Monitor daily portfolio tasks and ensure timely completion. • Coordinate with onsite teams to resolve resident concerns. • Monitor upcoming move-ins. • Review resident ledgers before move-in. • Verify lease completion and required documentation. • Track upcoming lease expirations. • Conduct renewal outreach. • Review delinquency reports. • Track payment promises. • Monitor assigned work orders. • Provide residents with maintenance status updates. • Maintain accurate AppFolio notes. • Update resident records.

• Monitor and promptly respond to all incoming leasing calls through Maynard Voice. • Schedule property tours and coordinate appointments with prospective residents. • Respond to emails related to leasing inquiries and prospect communications. • Maintain accurate and detailed records of all prospect interactions and communications in Maynard CRM. • Ticket Management • Work collaboratively with US-based teams

• Support Eviction Case Management • You will help manage and monitor eviction cases throughout the legal process by: Manage legal timelines and workflows using our in-house case management system Coordinate process service with third-party providers File cases electronically (or by mail, where required) with courts across WA Prepare and track hearing schedules, filings, service affidavits Collaborate with our Paralegal for supervision and sign-off Maintain accurate records of all legal actions per property and tenant Track expenses and legal billings for all cases • Legal Document Preparation & Filing Support • You will assist in preparing accurate and complete legal documentation by: Notices (10-day comply/vacate 3-day nuisance, 20-day no-cause, etc.) Summons & Complaints Declarations and exhibits Motions for default, writs of restitution, stipulations • Improve Legal Operations & Processes • Beyond daily legal support, you will help improve how the department operates by: Maintaining and improving workflows within the case management system Identifying opportunities to streamline processes and reduce manual work Documenting workflow issues and recommending improvements Assisting with reports, tracking, and legal department metrics

• Enter scanned tenant checks into AppFolio daily, applying each receipt to the correct tenant, lease, and property ledger. • Reconcile the batch of scanned check images against recorded payments to confirm every check is captured once, with the correct amount and date. • Verify recorded receipts tie out to bank deposit totals; flag any over/short or missing items. • Allocate receipts across rent, late fees, utilities, and other charges per lease and company policy; handle partial and prepaid payments correctly. • Research and resolve unidentified or misapplied payments, NSF/returned checks, and duplicate entries; escalate unclear items to the AR Manager with a clear summary. • Keep tenant ledger balances accurate, post adjustments and reversals when approved, and ensure aging is correct. • Reconcile the security deposit against the final ledger—prorated rent, unpaid charges, damages, and RUBS (Ratio Utility Billing System) move-out estimates—so utility allocations are captured rather than written off. • Prepare and process refunds within statutory deadlines, with proper itemization and documentation. • Open and track receivables where a balance is owed after the deposit is applied, maintaining a live tracker capturing tenant, property, amount, age, and status. • Follow a defined escalation path for owed balances: tenant portal → payment plan → Stripe payment link → collections agency → small claims, documenting each step and timeline. • Record refunds, applied deposits, write-offs, and recoveries in AppFolio and the receivables tracker so balances, the GL, and aging stay accurate and reconciled. • Prepare daily/weekly receipt summaries, batch logs, and AR aging snapshots for the onshore team. • Maintain clear documentation and flag discrepancies or issues proactively to the AR Manager/Controller.

• Manage day-to-day AP activities, including invoice receipt and coding, payment runs, vendor onboarding and maintenance, and reconciliation of AP subledgers • Work closely with property accounting, procurement, and offshore finance team to ensure accurate vendor payments and strong internal controls • Maintain and enforce AP policies and internal controls for approvals, segregation of duties, and payment authorization • Support month-end close activities related to accounts payable and provide variance explanations

• Process and code construction-related vendor invoices, subcontractor payments, and change orders in the general ledger • Reconcile job cost and project accounting sub-ledgers to the general ledger on a regular cadence • Prepare and post journal entries, including accruals, reclassifications, and project closeouts • Coordinate with Project Managers to obtain documentation for invoices, lien waivers, and certified payroll as needed • Maintain and monitor construction budgets, track commitments, and report variances • Support month-end close activities and assist with preparing project-level and consolidated reports • Assist with accounts payable functions, vendor setup, and 1099 preparation related to construction vendors • Help improve and document accounting processes, internal controls, and systems related to job cost tracking

Arboreal Management LLC Location: Washington or Oregon State (Remote / Hybrid OK) Type: Full-time Salary: $105,000–$120,000 base, depending on experience Licensure: Active Washington license required; Oregon license a plus About Arboreal Management Arboreal Management is a Seattle-based property management company managing several thousand residential units across Washington and Oregon, with a focus on workforce and affordable housing. We are operationally sophisticated, process-driven, and committed to compliant, fair, and efficient housing operations. We play an important role in proiding quality property management services for affordable housing, and are growing 20-30% per year. We have brought the majority of our unlawful detainer and tenant-law work fully in-house and are hiring a full-time attorney to own and scale and lead this function. The Role This is a litigation-heavy, operations-oriented role focused primarily on unlawful detainer matters, with additional responsibility for advising on tenant-law issues and supervising offshore legal and paralegal staff. The attorney will work closely with operations, leasing, and leadership to ensure cases move quickly, correctly, and consistently. Approximately 80% of this role is unlawful detainer work, with the remaining time spent on tenant-law advice, compliance questions, and process oversight. Key Responsibilities - Handle Washington unlawful detainer matters end-to-end, from notice strategy through writ - Draft and review predicate notices, pleadings, motions, and declarations - Appear in court for hearings and trials as required (remote and in-person) - Advise operations teams on eviction risk, notice strategy, and timing - Supervise one or more full-time paralegals based in the Philippines - Review paralegal work product for accuracy, completeness, and compliance - Develop and maintain standardized templates, workflows, and SOPs - Advise on tenant-law issues, including disputes, lease interpretation, and reasonable accommodation questions - Provide high-level guidance on affordable and regulated housing compliance issues and identify matters requiring escalation to outside counsel - Coordinate with outside counsel as needed for overflow or specialized matters Qualifications - JD from an accredited law school - Active Washington State Bar license in good standing - 2+ years of experience in unlawful detainer, landlord-tenant, or housing litigation - Strong familiarity with Washington eviction procedures and court rules - Comfortable managing a high-volume, repeatable litigation workflow - Experience supervising paralegals or legal support staff (or willingness to do so) - Practical, operations-oriented mindset - Strong writing, organization, and case-management skills - Willingness to travel periodically for court appearances Nice to Have - Oregon bar admission strong plus, with ability to travel to Portland, OR for in-person hearings (most WA hearings are remote) - Experience representing housing providers or property managers - Exposure to affordable or regulated housing environments - Comfort working with remote or offshore support teams - Interest in building scalable legal processes Compensation & Growth - $105,000–$120,000 base salary - Full-time, stable in-house role with no billable hour requirements - Opportunity to grow responsibility, scope, and compensation as the function scales - Direct access to leadership and real operational impact

• Job costing and budget tracking for capital and renovation projects • Processing subcontractor pay applications and vendor invoices • Reconciling project accounts, retained amounts, and lien waivers • Maintaining clean month-end construction-related close processes • Set up and maintain job cost structures in construction accounting or ERP systems • Track and reconcile actual costs to project budgets and provide variance analysis • Review and code construction invoices to correct cost codes and funding sources • Review subcontractor pay applications, lien waivers, and supporting documentation • Prepare and process vendor invoices, retainage calculations, and timely payments • Coordinate payment approvals with project managers and ensure compliance with contract terms • Reconcile project sub-ledgers to the general ledger each month • Maintain accurate retained amounts, accruals, and reserve accounting for projects • Support month-end and year-end close activities related to construction projects • Prepare routine reports and dashboards on project costs, commitments, and cash flow • Document and maintain Standard Operating Procedures for construction accounting processes • Identify opportunities to automate manual tasks and improve accuracy of cost allocation • Work closely with project managers, property operations, and accounting teams to ensure accurate project financials • Coordinate with technology teams to ensure construction data integrates correctly with company systems • Support training for project staff and offshore partners on construction accounting procedures

• Establish and maintain utility accounts with providers (water, gas, electric, sewer, trash) and ensure correct account ownership and billing cycles • Review and reconcile monthly utility bills against property consumption and billing systems • Serve as primary contact for utility vendors and third-party service providers • Maintain operational documentation and Standard Operating Procedures for utility processes • Work closely with property managers, accounting, and compliance teams to ensure smooth utility workflows

• Set up and maintain job cost structures in construction accounting or ERP systems • Track and reconcile actual costs to project budgets and provide variance analysis • Review and code construction invoices to correct cost codes and funding sources • Review subcontractor pay applications, lien waivers, and supporting documentation • Prepare and process vendor invoices, retainage calculations, and timely payments • Reconcile project sub-ledgers to the general ledger each month • Maintain accurate retained amounts, accruals, and reserve accounting for projects • Support month-end and year-end close activities related to construction projects • Prepare routine reports and dashboards on project costs, commitments, and cash flow • Document and maintain Standard Operating Procedures for construction accounting processes • Identify opportunities to automate manual tasks and improve accuracy of cost allocation • Work closely with project managers, property operations, and accounting teams to ensure accurate project financials • Coordinate with technology teams to ensure construction data integrates correctly with company systems • Support training for project staff and offshore partners on construction accounting procedures.