Role Description RedSky is seeking a highly qualified ServiceNow Subject Matter Expert (SME) to support a critical technical role, primarily remote with periodic onsite support required in Chantilly, VA and Bluemont, VA. The ServiceNow SME will provide expert-level technical leadership throughout the planning, migration, configuration, integration, and sustainment of ServiceNow platforms for secure and air-gapped federal environments. - Design and document ServiceNow system architecture (including DoDAF/FEAF compliance) and technical topography, producing essential as-is, to-be, and transition state architectures. - Architect, implement, and document a secure ServiceNow solution on Nutanix infrastructure, integrated with on-premises Active Directory, YubiKey, and other authentication systems. - Configure and optimize ServiceNow modules (ITSM, ITOM, SecOps, ITAM), establish and manage role-based access controls, and remove demonstration data to produce clean, client-ready environments. - Develop and execute data migration strategies, including transformation mapping, ETL processes, and validation using ServiceNow CMDB Health dashboards. - Integrate ServiceNow with third-party solutions (e.g., Tanium, Splunk), configure connectors, manage data imports, and ensure ongoing compliance with federal logging and monitoring requirements. - Work closely with solution center teams and government stakeholders to align technical deliverables, document progress, report risks, and ensure continuous improvement via Agile reviews. - Support O&M operations post-deployment, including configuration updates, health monitoring, instance patching, and iterative enhancements. - Assist with stakeholder training, user adoption efforts, and system acceptance testing. - Produce technical documentation and reports supporting each project phase and deliverable. Qualifications - ServiceNow Certified System Administrator (CSA) certification and/or additional certifications in ITSM, ITOM, SecOps, HAM, or SAM strongly preferred. - Bachelor’s degree in Computer Science, Information Systems, or a related field. - Minimum 8 years hands-on experience with ServiceNow implementation, configuration, and sustainment in secure government environments. - Demonstrated expertise with ServiceNow module configuration, system integrations, and large-scale data migrations. - Experience implementing role-based access controls and managing authentication integration (e.g., Active Directory, MFA, YubiKey). - Strong background in ITSM/ITIL methodology and agile/hybrid delivery models. - Proven ability to produce technical architecture documentation in accordance with federal frameworks (DoDAF/FEAF). - Excellent written and verbal communication skills, with experience leading technical discussions and stakeholder briefings. Requirements - Must possess an active Top Secret security clearance.

• Design and responsibility for the technical implementation of ServiceNow projects. • Support for the introduction and configuration of ServiceNow products. • Development of specific ServiceNow requirements and applications. • Customization of topic-specific modules and optimization of their use. • Implementation and coordination of interfaces to other systems. • Active support of projects and ensuring thorough documentation.

• Design and take responsibility for the technical implementation of exciting ServiceNow projects • Develop and design complex ServiceNow solutions • Translate requirements into technical solutions and take responsibility for the implementation and configuration of tailored applications and modules • Work closely with our clients and understand their requirements • Build long-term, trusting relationships • Ensure together with your team that projects are successfully delivered on time, within budget, and within scope • Coordinate with other teams, especially around integrations and interfaces • Collaborate with international colleagues • Share your knowledge within the team and actively contribute to the development of best practices

Role Description - Develop research strategies to understand the needs of the DLA Enterprise through focus groups and other data collection. - Represent the needs of the DLA Enterprise, functional customers, and other government stakeholders throughout the design lifecycle from discovery through design validation and customer adoption. - Engage with customers to gather requirements and define roles and experiences. - Develop UI/UX standards for the DLA Enterprise and create design prototypes in coordination with architects and application developers. - Work on a cross-functional agile delivery team to analyze and deliver user stories, features, and enhancements. - Develop customized solutions within the ServiceNow platform. - Design, code, and implement ServiceNow applications. - Write unit tests and perform due diligence to meet acceptance criteria. - Create timelines and development goals. - Test the stability and functionality of ServiceNow applications. - Troubleshoot and fix bugs within the platform. - Write documentation and provide technical training to users and team members. - Maintain the security and integrity of the application software. Company Description Since 1999, ITEC has delivered mission-critical support to the DoD and Intelligence Community. Now part of ManpowerGroup Public Sector (MGPS), we continue that work with expanded capabilities. Employees hired through this process will join MGPS and receive a comprehensive benefits package and competitive pay.