AmeriGas

Customer Care Representative I - Bilingual Location: Wilkes-Barre, PA, US, 18711 Job Description: Workplace Environment: Hybrid Company: UGI Utilities, Inc Requisition Number: 29557 At UGI Utilities, Inc. we believe in providing a superior range of energy products and services to our customers in a safe, affordable manner. As our energy needs evolve, UGI will be there providing safe and reliable service that brings warmth and comfort to our 750,000 customers in 45 counties in Pennsylvania and 1 county in Maryland. We strive to reflect the communities we serve by attracting and retaining top talent, while maintaining a diverse workforce that embraces our culture of safety, service, and integrity. As an employee of UGI Utilities, you can expect a competitive total compensation plan and comprehensive benefits. Employees work in a collaborative environment, have upward mobility opportunities, and the ability to enjoy a true work life balance. Job Summary Customer Service Consultants handle a variety of incoming customer phone calls, keeping in mind company policies and procedures while adhering to Pennsylvania Utility Commission (PUC) rules and regulations. Customer Service Consultants handle complex inquiries independently or with very little assistance. This role is the first point of contact for UGI customers and is best suited for those who are proactive and solution oriented. The successful candidate for this position works well independently and can adhere to a strict schedule. Customer Service Consultants will be trained to handle a variety of calls including gas emergencies and electric outages, new service applications, billing requests, and credit and collections inquiries. The ability to understand and communicate effectively orally and in writing in both English and Spanish is required for the effective performance of this position. Candidates should feel comfortable working efficiently in a fast-paced environment. During the training period, the hours for this position will be 8:00 AM – 5:00 PM, Monday through Friday. Training is on-site and virtual, and employees must be able to report to the office as scheduled. After the initial training period has been completed, candidates must have the flexibility to work various shifts (determined by the department’s shift selection policy) as well as overtime on an as-needed basis. Customer Care Representatives who demonstrate the ability to achieve performance metrics and attendance requirements, will be eligible to work remotely and report to the office 1-2 months as needed. It is estimated that a new Customer Care Representative may be eligible for remote work after 6-months based on training schedule and individual performance. Bilingual Customer Care Representative – Start rate of $20.00 an hour. Customer Care Representatives will be eligible for promotion consideration after 2 years of service and demonstrated successful progression and performance. UGI provides Customer Care Representatives with opportunities for career progression. Come grow with us! *Upon successful completion of in office training, Customer Care Representatives must meet the following requirements prior to working remotely full-time: - Work from the UGI office on Tuesdays, Wednesdays, and Thursdays and demonstrate the ability to achieve performance metrics. - Demonstrated ability to balance your work and personal commitments along with your overall performance and the Company’s business needs. - Understanding that virtual employment is not a substitute for vacation/PTO or family care arrangements. - Compliance with all applicable Company policies and procedures. Duties and Responsibilities - Handle customer calls in a timely and professional manner, following company-provided procedures. Ensure accurate information is being provided to the customer. - Demonstrate an understanding of policies and procedures to respond to customer calls, while striving for a reduction in the need for supervisor callbacks. - Participate in voluntary and mandatory training opportunities. - Assist with floor training and/or shadowing opportunities when needed. - Complete special assignments as needed in a timely manner. - Responsible time and attendance. - Participate in mandatory and voluntary overtime as needed. Knowledge, Skills and Abilities - Intermediate proficiency in Microsoft Office Suite. - High-level capacity for multitasking independently and on a computer. - Excellent verbal and written communication skills in Spanish and English using appropriate grammar, tone, and pronunciation. - Exceptional organizational and time-management skills. - Experience with SAP CRM and ECC systems a plus. - Previous experience working for a utility company is a plus. - Thorough understanding and adherence to PUC rules/regulations including Chapter 56 and Chapter 14, along with UGI policies/procedures a plus. Education and Experience - High School Diploma or equivalent - Minimum of 1 year of experience in a customer service environment preferred. UGI Utilities, Inc is an Equal Opportunity Employer. The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, sexual orientation, veteran status, or any other legally protected class in its practices. Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with UGI policies. As a federal contractor that engages in safety-sensitive work, UGI cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician. Similarly, applicants for such positions who are actively using medical marijuana may be denied hire on that basis. Nearest Major Market: Scranton Nearest Secondary Market: Wilkes Barre

Job Description: Customer Care Representative I - Bilingual Workplace Environment: Hybrid Company: UGI Utilities, Inc Requisition Number: 29555 Location: Denver, PA, US, 17517 Description: At UGI Utilities, Inc. we believe in providing a superior range of energy products and services to our customers in a safe, affordable manner. As our energy needs evolve, UGI will be there providing safe and reliable service that brings warmth and comfort to our 750,000 customers in 45 counties in Pennsylvania and 1 county in Maryland. We strive to reflect the communities we serve by attracting and retaining top talent, while maintaining a diverse workforce that embraces our culture of safety, service, and integrity. As an employee of UGI Utilities, you can expect a competitive total compensation plan and comprehensive benefits. Employees work in a collaborative environment, have upward mobility opportunities, and the ability to enjoy a true work life balance. Apply to UGI Utilities today to share in our mission and support countless neighbors, friends, and families in providing best-in-class products and services! Job Summary Customer Service Consultants handle a variety of incoming customer phone calls, keeping in mind company policies and procedures while adhering to Pennsylvania Utility Commission (PUC) rules and regulations. Customer Service Consultants handle complex inquiries independently or with very little assistance. This role is the first point of contact for UGI customers and is best suited for those who are proactive and solution oriented. The successful candidate for this position works well independently and can adhere to a strict schedule. Customer Service Consultants will be trained to handle a variety of calls including gas emergencies and electric outages, new service applications, billing requests, and credit and collections inquiries. The ability to understand and communicate effectively orally and in writing in both English and Spanish is required for the effective performance of this position. Candidates should feel comfortable working efficiently in a fast-paced environment. During the training period, the hours for this position will be 8:00 AM – 5:00 PM, Monday through Friday. Training is on-site and virtual, and employees must be able to report to the office as scheduled. After the initial training period has been completed, candidates must have the flexibility to work various shifts (determined by the department’s shift selection policy) as well as overtime on an as-needed basis. Customer Care Representatives who demonstrate the ability to achieve performance metrics and attendance requirements, will be eligible to work remotely and report to the office 1-2 months as needed. It is estimated that a new Customer Care Representative may be eligible for remote work after 6-months based on training schedule and individual performance. Bilingual Customer Care Representative – Start rate of $20.00 an hour. Customer Care Representatives will be eligible for promotion consideration after 2 years of service and demonstrated successful progression and performance. UGI provides Customer Care Representatives with opportunities for career progression. Come grow with us! *Upon successful completion of in office training, Customer Care Representatives must meet the following requirements prior to working remotely full-time: - Work from the UGI office on Tuesdays, Wednesdays, and Thursdays and demonstrate the ability to achieve performance metrics. - Demonstrated ability to balance your work and personal commitments along with your overall performance and the Company’s business needs. - Understanding that virtual employment is not a substitute for vacation/PTO or family care arrangements. - Compliance with all applicable Company policies and procedures. - Duties and Responsibilities - Handle customer calls in a timely and professional manner, following company-provided procedures. Ensure accurate information is being provided to the customer. - Demonstrate an understanding of policies and procedures to respond to customer calls, while striving for a reduction in the need for supervisor callbacks. - Participate in voluntary and mandatory training opportunities. - Assist with floor training and/or shadowing opportunities when needed. - Complete special assignments as needed in a timely manner. - Responsible time and attendance. - Participate in mandatory and voluntary overtime as needed. - Knowledge, Skills and Abilities - Intermediate proficiency in Microsoft Office Suite. - High-level capacity for multitasking independently and on a computer. - Excellent verbal and written communication skills in Spanish and English using appropriate grammar, tone, and pronunciation. - Exceptional organizational and time-management skills. - Experience with SAP CRM and ECC systems a plus. - Previous experience working for a utility company is a plus. - Thorough understanding and adherence to PUC rules/regulations including Chapter 56 and Chapter 14, along with UGI policies/procedures a plus. - Education and Experience - High School Diploma or equivalent - Minimum of 1 year of experience in a customer service environment preferred. UGI Utilities, Inc is an Equal Opportunity Employer. The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, sexual orientation, veteran status, or any other legally protected class in its practices. Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with UGI policies. As a federal contractor that engages in safety-sensitive work, UGI cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician. Similarly, applicants for such positions who are actively using medical marijuana may be denied hire on that basis. Nearest Major Market: Lancaster

Title: Customer Care Representative I Location: Wilkes-Barre, PA, US, 18711 Workplace Environment: Hybrid Company: UGI Utilities, Inc Requisition Number: 29553 At UGI Utilities, Inc. we believe in providing a superior range of energy products and services to our customers in a safe, affordable manner. As our energy needs evolve, UGI will be there providing safe and reliable service that brings warmth and comfort to our 750,000 customers in 45 counties in Pennsylvania and 1 county in Maryland. We strive to reflect the communities we serve by attracting and retaining top talent, while maintaining a diverse workforce that embraces our culture of safety, service, and integrity. As an employee of UGI Utilities, you can expect a competitive total compensation plan and comprehensive benefits. Employees work in a collaborative environment, have upward mobility opportunities, and the ability to enjoy a true work life balance. To learn more about UGI's workplace culture, sustainability efforts, and commitment to inclusivity, we invite you to visit our UGI Corporate sustainability page. Apply to UGI Utilities today to share in our mission and support countless neighbors, friends, and families in providing best-in-class products and services! Customer Service Consultants handle a variety of incoming customer phone calls, keeping in mind company policies and procedures while adhering to Pennsylvania Utility Commission (PUC) rules and regulations. Customer Service Consultants handle complex inquiries independently or with very little assistance. This role is the first point of contact for UGI customers and is best suited for those who are proactive and solution oriented. The successful candidate for this position works well independently and can adhere to a strict schedule. Customer Service Consultants will be trained to handle a variety of calls including gas emergencies and electric outages, new service applications, billing requests, and credit and collections inquiries. Candidates should feel comfortable working efficiently in a fast-paced environment. During the training period, the hours for this position will be 8:00 AM – 5:00 PM, Monday through Friday. Training is on-site and virtual, and employees must be able to report to the office as scheduled. After the initial training period has been completed, candidates must have the flexibility to work various shifts (determined by the department’s shift selection policy) as well as overtime on an as-needed basis. Customer Care Representatives who demonstrate the ability to achieve performance metrics and attendance requirements, will be eligible to work remotely and report to the office 1-2 months as needed. It is estimated that a new Customer Care Representative may be eligible for remote work after 6-months based on training schedule and individual performance. Customer Care Representative – Start rate of $19.38 an hour. Customer Care Representatives will be eligible for promotion consideration after 2 years of service and demonstrated successful progression and performance. UGI provides Customer Care Representatives with opportunities for career progression. Come grow with us! Duties and Responsibilities - Handle customer calls in a timely and professional manner, following company-provided procedures. Ensure accurate information is being provided to the customer. - Demonstrate an understanding of policies and procedures to respond to customer calls, while striving for a reduction in the need for supervisor callbacks. - Participate in voluntary and mandatory training opportunities. - Assist with floor training and/or shadowing opportunities when needed. - Complete special assignments as needed in a timely manner. - Responsible time and attendance. - Participate in mandatory and voluntary overtime as needed. Knowledge, Skills and Abilities - Intermediate proficiency in Microsoft Office Suite. - High-level capacity for multitasking independently and on a computer. - Excellent verbal and written communication skills using appropriate grammar, tone, and pronunciation. - Exceptional organizational and time-management skills. - Experience with SAP CRM and ECC systems a plus. - Previous experience working for a utility company is a plus. - Thorough understanding and adherence to PUC rules/regulations including Chapter 56 and Chapter 14, along with UGI policies/procedures a plus. Education and Experience - High School Diploma or equivalent - Minimum of 1 year of experience in a customer service environment preferred. UGI Utilities, Inc is an Equal Opportunity Employer. The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, sexual orientation, veteran status, or any other legally protected class in its practices. Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with UGI policies. As a federal contractor that engages in safety-sensitive work, UGI cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician. Similarly, applicants for such positions who are actively using medical marijuana may be denied hire on that basis. Nearest Major Market: Scranton Nearest Secondary Market: Wilkes Barre

Customer Care Representative I Location: Wilkes-Barre, PA, US Job Description: Workplace Environment: Hybrid Company: UGI Utilities, Inc Requisition Number: 29552 At UGI Utilities, Inc. we believe in providing a superior range of energy products and services to our customers in a safe, affordable manner. As our energy needs evolve, UGI will be there providing safe and reliable service that brings warmth and comfort to our 750,000 customers in 45 counties in Pennsylvania and 1 county in Maryland. We strive to reflect the communities we serve by attracting and retaining top talent, while maintaining a diverse workforce that embraces our culture of safety, service, and integrity. As an employee of UGI Utilities, you can expect a competitive total compensation plan and comprehensive benefits. Employees work in a collaborative environment, have upward mobility opportunities, and the ability to enjoy a true work life balance. Apply to UGI Utilities today to share in our mission and support countless neighbors, friends, and families in providing best-in-class products and services! Job Summary Customer Service Consultants handle a variety of incoming customer phone calls, keeping in mind company policies and procedures while adhering to Pennsylvania Utility Commission (PUC) rules and regulations. Customer Service Consultants handle complex inquiries independently or with very little assistance. This role is the first point of contact for UGI customers and is best suited for those who are proactive and solution oriented. The successful candidate for this position works well independently and can adhere to a strict schedule. Customer Service Consultants will be trained to handle a variety of calls including gas emergencies and electric outages, new service applications, billing requests, and credit and collections inquiries. Candidates should feel comfortable working efficiently in a fast-paced environment. During the training period, the hours for this position will be 8:00 AM – 5:00 PM, Monday through Friday. Training is on-site and virtual, and employees must be able to report to the office as scheduled. After the initial training period has been completed, candidates must have the flexibility to work various shifts (determined by the department’s shift selection policy) as well as overtime on an as-needed basis. Customer Care Representatives who demonstrate the ability to achieve performance metrics and attendance requirements, will be eligible to work remotely and report to the office 1-2 months as needed. It is estimated that a new Customer Care Representative may be eligible for remote work after 6-months based on training schedule and individual performance. Customer Care Representative – Start rate of $19.38 an hour. Customer Care Representatives will be eligible for promotion consideration after 2 years of service and demonstrated successful progression and performance. UGI provides Customer Care Representatives with opportunities for career progression. Come grow with us! Duties and Responsibilities - Handle customer calls in a timely and professional manner, following company-provided procedures. Ensure accurate information is being provided to the customer. - Demonstrate an understanding of policies and procedures to respond to customer calls, while striving for a reduction in the need for supervisor callbacks. - Participate in voluntary and mandatory training opportunities. - Assist with floor training and/or shadowing opportunities when needed. - Complete special assignments as needed in a timely manner. - Responsible time and attendance. - Participate in mandatory and voluntary overtime as needed. Knowledge, Skills and Abilities - Intermediate proficiency in Microsoft Office Suite. - High-level capacity for multitasking independently and on a computer. - Excellent verbal and written communication skills using appropriate grammar, tone, and pronunciation. - Exceptional organizational and time-management skills. - Experience with SAP CRM and ECC systems a plus. - Previous experience working for a utility company is a plus. - Thorough understanding and adherence to PUC rules/regulations including Chapter 56 and Chapter 14, along with UGI policies/procedures a plus. Education and Experience - High School Diploma or equivalent - Minimum of 1 year of experience in a customer service environment preferred. UGI Utilities, Inc is an Equal Opportunity Employer. The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, sexual orientation, veteran status, or any other legally protected class in its practices. Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with UGI policies. As a federal contractor that engages in safety-sensitive work, UGI cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician. Similarly, applicants for such positions who are actively using medical marijuana may be denied hire on that basis. Nearest Major Market: Scranton Nearest Secondary Market: Wilkes Barre

Title: A/R Representative Location: King Of Prussia, PA, US, 19406 Workplace Environment: Hybrid Company: UGI Corporation Requisition Number: 29446 Job Description: UGI Corporation (NYSE: UGI) is a holding company that distributes and markets energy products and services through our subsidiaries and the company’s common stock is a balanced growth and income investment. UGI Corporation has paid common dividends for more than 135 consecutive years. In addition to a challenging career and competitive compensation, our employees enjoy: Generous and Family-friendly Health & Welfare Benefits Including: • Medical, Vision, and Dental Plans • Optional Health Savings Account • Optional Dependent Care Savings Account • Paid Maternity/Paternity Leave • Work from home policy • Employee Assistance Program Additional Benefits Include: • 401K with a generous company match • Tuition Reimbursement • Assistance with Professional Credentialing • Referral Bonuses • Employee Discount Programs Job Summary - Under the supervision of the Senior AR Rep, this position is responsible for the support of the organization’s accounts receivable functions. - Is responsible for basic tasks in incoming payments processing, reconciliations, reporting and query identification. - Delivers high quality and cost-effective service by performing tasks in line with the written procedures and/or assignment by senior staff under supervision. - Is responsible for meeting the defined key measurement targets of the team. Duties and Responsibilities - Prepare simple reporting. - Reconciles customer balances. - Maintains good, professional relationships with other team members. - Research and process lockbox exception items for lockbox and electronic payment files. - Distribution of customer mail received through lockbox to appropriate departments. - Retrieves daily files and process Electronic Funds Transfer (EFT) forms for commercial customers. - Responds to inquiries from customers or clients and research and resolve concerns or discrepancies. - Complies with Policies, Procedures, Standard Work Instructions (SWIs) and other guidelines for C2C area. Knowledge, Skills and Abilities - Competent with Microsoft Suite Tools: Word, Excel, and PowerPoint; Knowledge of SAP preferred. - Detail-oriented with excellent problem solving and investigative skills. - Customer/client oriented. - Self-motivated with the ability to achieve results with minimal supervision. - Ability to communicate effectively and professionally. - Strong task and time management skills. Education and Experience - High School Diploma or equivalent/some college-level accounting or related courses. Associates degree preferred or related experience. - 1+ years of work experience in Finance and Accounting in Accounts Receivable. All offers of employment are contingent upon the successful completion of a background check and drug screen, subject to applicable laws and regulations. UGI Corporation is an Equal Opportunity Employer. The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, sexual orientation, veteran status, or any other legally protected class in its practices. Nearest Major Market: Philadelphia

Job Description: CES Inside Sales Supervisor Location: Brooklyn Heights, OH, US, 44131 Workplace Environment: Hybrid Company: AmeriGas Propane, Inc. Requisition Number: 29425 When you work for AmeriGas, you become a part of something BIG! Founded in 1959, AmeriGas is the nation’s premier propane company, serving over 1.5 million residential, commercial, industrial and motor fuel propane customers. Together, over 6,500 dedicated professionals will deliver over 1 billion gallons of propane from 1,800+ distribution points across the United States. Applications for this position will be accepted until . Posting Job Summary (Purpose): The Inside Sales Supervisor (ISS) directly supervises the Inside Sales Reps (ISR) assigned to their team. In addition to achieving quota targets, the ISS is responsible for all aspects of Inside Sales, including the provision of daily operational oversight while utilizing established key performance measurements and best practices for ISRs taking inbound calls and making outbound sales and retention calls. The ISS provides effective coaching and performance management to ensure they attain individual and team goals while meeting company standards. Key Characteristics: - Excellent sales technique and customer service orientation; able to provide very effective coaching and corrective feedback to build these skills in others. - Proactively and effectively manages staff performance to ensure goals and standards are achieved; gives and receives feedback well. Duties and Responsibilities: - Responsible and accountable for the daily operation and the performance of a team of sales professionals to meet and/or exceed revenue, sales, and operational performance goals. - Supervises, trains, and motivate sales representatives; ensure individual and team performance to goals, service level agreements and quality metrics, in compliance with client expectations; uses performance management process when necessary. - Sets and tracks sales targets; ensures that the pipeline is always filled with leads and prospects. - Monitors/observes sales calls and activities to provide timely coaching to ISRs to improve sales effectiveness and productivity. - Delivers/participates in product, process, and sales training. - Tracks and reports metrics, KPIs, and data as required by leadership. - Coaches and develops team members; conducts regular 1:1 feedback as well as preparing annual performance evaluations. - Participates in recruitment programs and interviewing/selection to hire high quality individuals as needed; effectively onboards new employees. - Works collaboratively with peers, colleagues, and leadership across the organization to effectively implement new programs, achieve strategic business plans, and improve business performance. Knowledge, Skills and Abilities: - Demonstrated success in sales; able to teach/coach others on customer qualification, prospecting, sales messaging, value propositions, objection handling, and closing techniques. - Working knowledge of contact center operations, key performance metrics, and expense management. - Ability to make reasonable decisions and judgments in a dynamic environment. - Ability to take independent action with general managerial direction. - Ability to analyze statistical and performance data, develop management summary reports and proactively develop action plans. - Strong knowledge of business systems and tools (including CRM, Microsoft office products, database, internet). - Ability to effectively manage personnel and uses appropriate feedback and performance correction techniques to develop personnel. Education and Experience Required: - AA Degree or equivalent work experience. Bachelor’s degree a plus. - Contact Center experience with demonstrated capability in leadership roles - Experience in handling personnel-related issues, direct supervisory/management experience preferred - Experience in statistical analysis of performance data. Working conditions: - Limited travel for occasional meetings required. - Must be available to work varying schedules and hours including some weekends and holidays as workload requires. AmeriGas Propane, Inc. is an Equal Opportunity Employer. The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, sexual orientation, veteran status, or any other legally protected class in its practices. AmeriGas is a Drug Free Workplace. Candidates must be willing to submit to a pre-employment drug screen and a criminal background check. Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with AmeriGas policies. As a federal contractor that engages in safety-sensitive work, AmeriGas cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician. Similarly, applicants for such positions who are actively using medical marijuana may be denied hire on that basis. The pay for this position ranges from $70,000.00 to $70,000.00 , depending on circumstances including an applicant’s skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors. Additional compensation may include eligibility to earn a performance-based bonus or commissions on completed sales depending on position. This is the Company’s good faith and reasonable estimate of the range of compensation for this position as of the time of posting. The Company offers a wide array of comprehensive benefit programs and services including medical, dental, vision, flexible spending and health savings accounts to our benefits-eligible employees. Additional benefits include retirement savings plans like 401(k) and paid days off such as parental leave, military leave, vacation/paid time off, sick leave in compliance with state law, as applicable, paid holidays, and disability coverage. Some benefits offerings are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. Nearest Major Market: Cleveland

Title: Part Time Operations Coordinator Location: King Of Prussia, PA, US, 19406 Workplace Environment: Remote Company: AmeriGas Propane, Inc. Requisition Number: 29102 When you work for AmeriGas, you become a part of something BIG! Founded in 1959, AmeriGas is the nation’s premier propane company, serving over 1.5 million residential, commercial, industrial and motor fuel propane customers. Together, over 6,500 dedicated professionals will deliver over 1 billion gallons of propane from 1,800+ distribution points across the United States. Posting Are you looking for a customer service position with a nationally known company and industry leader? AmeriGas Propane, the largest distributor of propane in the United States, is searching for an efficient, customer service oriented person to join us as an ACE Operations Coordinator Job Summary: The ACE Operations Coordinator acts as the first point of contact for all AmeriGas customers. The Operations Coordinator is responsible for ensuring an extraordinary customer experience by building and maintaining relationships with customers and providing prompt and accurate service. Will drive customer retention and growth through accurate posting of daily work, handling customer complaints and inquiries, a commitment to accuracy when reconciling accounts receivables, and strong organization skills when supporting delivery and service operations. Knowledge, Skills and Abilities: - Advanced knowledge in Microsoft office and windows based applications - Ability to master SAP order to cash system - Must have strong organizational skills as well as be extremely detailed oriented - Must be able to work well in a team-oriented environment - Must be service-oriented and sales minded - Must have a professional telephone manner with the ability to maintain composure and remain pleasant under high pressure situations - Must be resourceful and excel at problem resolution Education and Experience Required: - High school diploma required - Two or more years in customer service industry strongly preferred - Sales experience preferred - Prior SAP experience is a plus AmeriGas Propane, Inc. is an Equal Opportunity Employer. The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, sexual orientation, veteran status, or any other legally protected class in its practices. AmeriGas is a Drug Free Workplace. Candidates must be willing to submit to a pre-employment drug screen and a criminal background check. Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with AmeriGas policies. As a federal contractor that engages in safety-sensitive work, AmeriGas cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician. Similarly, applicants for such positions who are actively using medical marijuana may be denied hire on that basis. The pay for this position ranges from $19.00 to $20.00 per hour, depending on circumstances including an applicant’s skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors. Additional compensation may include eligibility to earn a performance-based bonus or commissions on completed sales depending on position. This is the Company’s good faith and reasonable estimate of the range of compensation for this position as of the time of posting. The Company offers a wide array of comprehensive benefit programs and services including medical, dental, vision, flexible spending and health savings accounts to our benefits-eligible employees. Additional benefits include retirement savings plans like 401(k) and paid days off such as parental leave, military leave, vacation/paid time off, sick leave in compliance with state law, as applicable, paid holidays, and disability coverage. Some benefits offerings are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works.