Job Description: Customer Care Representative I - Bilingual Workplace Environment: Hybrid Company: UGI Utilities, Inc Requisition Number: 29555 Location: Denver, PA, US, 17517 Description: At UGI Utilities, Inc. we believe in providing a superior range of energy products and services to our customers in a safe, affordable manner. As our energy needs evolve, UGI will be there providing safe and reliable service that brings warmth and comfort to our 750,000 customers in 45 counties in Pennsylvania and 1 county in Maryland. We strive to reflect the communities we serve by attracting and retaining top talent, while maintaining a diverse workforce that embraces our culture of safety, service, and integrity. As an employee of UGI Utilities, you can expect a competitive total compensation plan and comprehensive benefits. Employees work in a collaborative environment, have upward mobility opportunities, and the ability to enjoy a true work life balance. Apply to UGI Utilities today to share in our mission and support countless neighbors, friends, and families in providing best-in-class products and services! Job Summary Customer Service Consultants handle a variety of incoming customer phone calls, keeping in mind company policies and procedures while adhering to Pennsylvania Utility Commission (PUC) rules and regulations. Customer Service Consultants handle complex inquiries independently or with very little assistance. This role is the first point of contact for UGI customers and is best suited for those who are proactive and solution oriented. The successful candidate for this position works well independently and can adhere to a strict schedule. Customer Service Consultants will be trained to handle a variety of calls including gas emergencies and electric outages, new service applications, billing requests, and credit and collections inquiries. The ability to understand and communicate effectively orally and in writing in both English and Spanish is required for the effective performance of this position. Candidates should feel comfortable working efficiently in a fast-paced environment. During the training period, the hours for this position will be 8:00 AM – 5:00 PM, Monday through Friday. Training is on-site and virtual, and employees must be able to report to the office as scheduled. After the initial training period has been completed, candidates must have the flexibility to work various shifts (determined by the department’s shift selection policy) as well as overtime on an as-needed basis. Customer Care Representatives who demonstrate the ability to achieve performance metrics and attendance requirements, will be eligible to work remotely and report to the office 1-2 months as needed. It is estimated that a new Customer Care Representative may be eligible for remote work after 6-months based on training schedule and individual performance. Bilingual Customer Care Representative – Start rate of $20.00 an hour. Customer Care Representatives will be eligible for promotion consideration after 2 years of service and demonstrated successful progression and performance. UGI provides Customer Care Representatives with opportunities for career progression. Come grow with us! *Upon successful completion of in office training, Customer Care Representatives must meet the following requirements prior to working remotely full-time: - Work from the UGI office on Tuesdays, Wednesdays, and Thursdays and demonstrate the ability to achieve performance metrics. - Demonstrated ability to balance your work and personal commitments along with your overall performance and the Company’s business needs. - Understanding that virtual employment is not a substitute for vacation/PTO or family care arrangements. - Compliance with all applicable Company policies and procedures. - Duties and Responsibilities - Handle customer calls in a timely and professional manner, following company-provided procedures. Ensure accurate information is being provided to the customer. - Demonstrate an understanding of policies and procedures to respond to customer calls, while striving for a reduction in the need for supervisor callbacks. - Participate in voluntary and mandatory training opportunities. - Assist with floor training and/or shadowing opportunities when needed. - Complete special assignments as needed in a timely manner. - Responsible time and attendance. - Participate in mandatory and voluntary overtime as needed. - Knowledge, Skills and Abilities - Intermediate proficiency in Microsoft Office Suite. - High-level capacity for multitasking independently and on a computer. - Excellent verbal and written communication skills in Spanish and English using appropriate grammar, tone, and pronunciation. - Exceptional organizational and time-management skills. - Experience with SAP CRM and ECC systems a plus. - Previous experience working for a utility company is a plus. - Thorough understanding and adherence to PUC rules/regulations including Chapter 56 and Chapter 14, along with UGI policies/procedures a plus. - Education and Experience - High School Diploma or equivalent - Minimum of 1 year of experience in a customer service environment preferred. UGI Utilities, Inc is an Equal Opportunity Employer. The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, sexual orientation, veteran status, or any other legally protected class in its practices. Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with UGI policies. As a federal contractor that engages in safety-sensitive work, UGI cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician. Similarly, applicants for such positions who are actively using medical marijuana may be denied hire on that basis. Nearest Major Market: Lancaster

Handle customer calls professionally, ensuring accurate information delivery while adhering to policies. Participate in training, assist with onboarding, and complete assignments timely to enhance service quality and operational efficiency.

Customer Care Representative I Location: Wilkes-Barre, PA, US Job Description: Workplace Environment: Hybrid Company: UGI Utilities, Inc Requisition Number: 29552 At UGI Utilities, Inc. we believe in providing a superior range of energy products and services to our customers in a safe, affordable manner. As our energy needs evolve, UGI will be there providing safe and reliable service that brings warmth and comfort to our 750,000 customers in 45 counties in Pennsylvania and 1 county in Maryland. We strive to reflect the communities we serve by attracting and retaining top talent, while maintaining a diverse workforce that embraces our culture of safety, service, and integrity. As an employee of UGI Utilities, you can expect a competitive total compensation plan and comprehensive benefits. Employees work in a collaborative environment, have upward mobility opportunities, and the ability to enjoy a true work life balance. Apply to UGI Utilities today to share in our mission and support countless neighbors, friends, and families in providing best-in-class products and services! Job Summary Customer Service Consultants handle a variety of incoming customer phone calls, keeping in mind company policies and procedures while adhering to Pennsylvania Utility Commission (PUC) rules and regulations. Customer Service Consultants handle complex inquiries independently or with very little assistance. This role is the first point of contact for UGI customers and is best suited for those who are proactive and solution oriented. The successful candidate for this position works well independently and can adhere to a strict schedule. Customer Service Consultants will be trained to handle a variety of calls including gas emergencies and electric outages, new service applications, billing requests, and credit and collections inquiries. Candidates should feel comfortable working efficiently in a fast-paced environment. During the training period, the hours for this position will be 8:00 AM – 5:00 PM, Monday through Friday. Training is on-site and virtual, and employees must be able to report to the office as scheduled. After the initial training period has been completed, candidates must have the flexibility to work various shifts (determined by the department’s shift selection policy) as well as overtime on an as-needed basis. Customer Care Representatives who demonstrate the ability to achieve performance metrics and attendance requirements, will be eligible to work remotely and report to the office 1-2 months as needed. It is estimated that a new Customer Care Representative may be eligible for remote work after 6-months based on training schedule and individual performance. Customer Care Representative – Start rate of $19.38 an hour. Customer Care Representatives will be eligible for promotion consideration after 2 years of service and demonstrated successful progression and performance. UGI provides Customer Care Representatives with opportunities for career progression. Come grow with us! Duties and Responsibilities - Handle customer calls in a timely and professional manner, following company-provided procedures. Ensure accurate information is being provided to the customer. - Demonstrate an understanding of policies and procedures to respond to customer calls, while striving for a reduction in the need for supervisor callbacks. - Participate in voluntary and mandatory training opportunities. - Assist with floor training and/or shadowing opportunities when needed. - Complete special assignments as needed in a timely manner. - Responsible time and attendance. - Participate in mandatory and voluntary overtime as needed. Knowledge, Skills and Abilities - Intermediate proficiency in Microsoft Office Suite. - High-level capacity for multitasking independently and on a computer. - Excellent verbal and written communication skills using appropriate grammar, tone, and pronunciation. - Exceptional organizational and time-management skills. - Experience with SAP CRM and ECC systems a plus. - Previous experience working for a utility company is a plus. - Thorough understanding and adherence to PUC rules/regulations including Chapter 56 and Chapter 14, along with UGI policies/procedures a plus. Education and Experience - High School Diploma or equivalent - Minimum of 1 year of experience in a customer service environment preferred. UGI Utilities, Inc is an Equal Opportunity Employer. The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, sexual orientation, veteran status, or any other legally protected class in its practices. Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with UGI policies. As a federal contractor that engages in safety-sensitive work, UGI cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician. Similarly, applicants for such positions who are actively using medical marijuana may be denied hire on that basis. Nearest Major Market: Scranton Nearest Secondary Market: Wilkes Barre

Title: Education Support Officer - Scoill Vallajeelt Job Reference: DOES-024530 Salary: £28,426 - £34,289 pro rata per annum Department: Department of Education, Sport and Culture Location: Scoill Vallajeelt Employment Type: Limited Term Hours Per Week: 15 (Part Time, Term Time Only) Job Description: Job Advert This role is term time, which means that the gross annual salary advertised will be reduced proportionately based on the number of weeks worked during the academic year. Term time employees are contracted to work 38 weeks per year. Please note that the full time equivalent for this position is 37 hours, so roles advertised with contracted hours less than 37 will be classed as part time. The gross annual salary advertised will be reduced based on the part time hours. About the role Are you passionate about removing barriers to learning and enabling children to reach their potential? Join Scoill Vallajeelt as an Education Support Officer, working directly with teachers to implement tailored learning activities and provide support to individuals and small groups. Join a staff team where collaboration, inclusion and relationships are key to all that we do. You’ll play a key part in creating a safe, nurturing environment where every child feels supported and confident to learn. From supporting pupils with individual needs to working closely with teachers to deliver engaging activities, no two days will be the same, and you’ll see first-hand the positive impact your work has on children’s progress, wellbeing and sense of belonging. If you’re someone who is committed to helping every child succeed, this is a fantastic opportunity to make a real difference within a welcoming and inclusive school community. A workplace that invests in you A competitive salary that increases each 12 months until you reach the salary maximum. Subject to meeting eligibility criteria, the IOM Public Service offers two pension arrangements: the Isle of Man Government Unified Scheme 2011 or the Isle of Man Government Defined Contribution (DC) Arrangement. Access to the Learning, Education and Development training facility, which is exclusively for Public Service employees, to keep on top of your continuous professional development. Discounted access to the NSC gym and island swimming pools as well as 1-to-1 support programmes and exercise classes with qualified instructors. Free access to the Isle of Man Government Staff Welfare Service which offers professional counselling, emotional support and signposting on a wide range of issues. Free car parking. Working for the Isle of Man Public Service We are the largest employer on the island delivering a diverse range of services to the people of the Isle of Man. We care, nurture and value our employees’ wellbeing, development and career and place great importance on rewarding the commitment by our wonderful employees. We support and promote flexible working, recognising the importance of working flexibly around your life and commitments and the benefits in improving work-life balance. We are happy to discuss flexible working arrangements where possible and if interested you should discuss this with the Recruiting Manager.