Are you ready to join a global leader in risk and resilience? SPS Global is the Global Assistance arm of Concentric Group, a leading international risk consultancy. Together, we deliver integrated Security, Medical, and Crisis Response solutions to clients operating in complex environments worldwide. In a world of shifting threats, SPS Global stands as a trusted partner powered by elite professionals from military, government, and intelligence backgrounds. Our teams safeguard people, assets, and organizations through strategic foresight, operational expertise, and rapid global response. If you are passionate about intelligence, risk analysis, threat management, executive protection, security operations, or business resiliency, SPS Global may be the organization you’ve been searching for. As part of Concentric Group, we provide a full spectrum of services, including: • Strategic advisory and risk consultancy • Threat intelligence and open-source monitoring • Physical and executive protection • Security program audits and design • Embedded staffing and training for intelligence and security teams. Our mission is simple yet ambitious: to be recognized as the most innovative, capable, and trusted Risk Management partner in the world. We achieve this through our people, our integrity, and our unwavering commitment to our clients’ safety and success. SPS Global "Reassuringly There" We are currently looking to hire a Part-Time Intelligence Collection Specialist to join our Corporate Team in Hereford, England, United Kingdom. *This position allows for remote work arrangements from the United Kingdom only. This is a part-time position (20–25 hours per week) supporting a shift-work team. The ideal candidate must be available to work flexible hours, including some weekends and holidays as needed. JOB DESCRIPTION This position requires the Specialist to use intelligence sources, internal and external assets, and open-source media to identify threats and provide timely and accurate information to Concentric clients. The Specialist will identify and monitor viable hazards to employees, operations, global assets, and the brand, reporting these threats to clients, 24/7. The Intelligence Collection Specialist will bring strong analytical skills, familiarity with open-source intelligence (OSINT) tools, and the ability to synthesize complex data into clear and effective intelligence products. They will demonstrate intellectual curiosity, technical fluency, and a commitment to proactive threat detection that informs decision-making and protects people, assets, and operations worldwide. RESPONSIBILITIES Intelligence Collection and Threat Monitoring - Conduct continuous collection and review of open source information utilizing multiple systems and sources to detect potential threats. - Actively monitor travel safety and security of clients on a global, 24/7 basis. - Continuously monitor global open-source intelligence (OSINT), media channels, and specialized threat feeds to detect and assess real-time and emerging threats. - Identify and track geopolitical, environmental, criminal, cyber, health-related, or infrastructure risks that could affect client safety or business continuity. - Act as a primary node for threat-related communications, offering rapid situation awareness and actionable intelligence to stakeholders. - Communicate clearly and effectively in writing and verbally with internal and external stakeholders about relevant intelligence and threat information. Intelligence Analysis and Report - Analyze multi-source data to assess implications of threats on client operations, travel, and reputational standing. - Produce timely, accurate, and concise threat alerts tailored to client needs. - Develop and refine methodologies and tools for intelligence collection, fusion, and dissemination. Research Support - Support internal and client-facing investigations by compiling and assessing relevant intelligence from internal and external sources. - Leverage structured analytic techniques to identify trends, forecast potential risks, and recommend mitigation strategies. - Use OSINT sources and investigative databases to complete investigations on persons or companies of interest. REQUIRED QUALIFICATIONS - Bachelor's degree in criminal justice, international security, political science, or a related field. - Must be able to legally work in the country where this position is located without visa sponsorship. PREFERRED QUALIFICATIONS - Preferred 2 years of demonstrated experience doing the following: - Military service or prior experience working in a GSOC - Effective assessment and evaluation of sensitive situations - Quickly and accurately identify and respond to critical issues - Research, investigate, compile, and assess information - Demonstrate planning and organizational skills - Skilled in synthesizing facts, concepts, and principles - Customer service mindset Hereford, United Kingdom Pay Range £29,120—£29,120 GBP Concentric and SPS Global acknowledge the systemic barriers in the security industry and recognize that removing those barriers will require a collaborative and conscious effort. Concentric and SPS Global are committed to programs and initiatives that promote diversity, equity, and inclusion, enhancing our organization and the broader community. We are creating a diverse environment and are proud to be an equal opportunity employer. We encourage people from all backgrounds to apply. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.  Concentric Advisors and SPS Global are committed to protecting the privacy and security of all applicants who submit personal information to us. You can access our GDPR and CCPA policy by clicking the GDPR button at the bottom of our career page.

This position is National Remote. You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. This position is full-time, Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:30am - 5:00pm CST. It may be necessary, given the business need, to work occasional overtime. We offer 4 weeks of on-the-job training. The hours of training will be aligned with your schedule. Primary Responsibilities: - Answer a high volume of incoming calls on an inbound phone queue from patients or their representative, regarding patient bill balances, payment plans, credit card payment, patient pricing, re-billing insurance companies, copay assistance programs and general customer concerns. - Process payments, adjustments, refunds, and transfer payments - Evaluate and respond to email requests regarding patient billing inquiries - Research, troubleshoot and resolve complex billing issues and customer complaints, taking all steps to resolve and ensure full resolution - Utilize phone, email, and other communication methods to contact customers, negotiate payments, and resolve outstanding pharmacy account balances. - Obtain agreement and potential balance payoff and/or payment terms within stated level of authority and guideline limits - Review open AR and prioritize pharmacy claim activities - Develop relationships with payers to obtain claim requirements and resolve root causes - Assure that timely and accurate follow up activity is performed on all pharmacy claims that are not paid within 45 days of submission - Responsible for review and documenting of key accounts - Identify issues/trends and escalate to Supervisor/Manager when assistance is needed. - Develop relationships with other departments to provide feedback about root cause issues - Provides exceptional customer service to internal and external customers - Other duties as assigned You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: - High School Diploma / GED OR equivalent years of work experience - Must be 18 years of age OR older - 1+ years of experience with pharmacy claim collections accounts receivable OR 1+ years of Optum Specialty Pharmacy / Drugs, OR pharmacy claim adjudication experience - 1+ years of experience with performing multiple concurrent tasks with attention to detail - 1+ years of basic level skills in Microsoft Excel (opening a workbook, inserting a row, selecting font style and size) and Microsoft Outlook (creating and replying to emails) - Experience with Computers and Windows based programs - Ability to work full-time, Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:30am - 5:00pm CST. It may be necessary, given the business need, to work occasional overtime. Preferred Qualifications: - Specialty Pharmacy experience - Experience with working in a customer service call center in the healthcare industry - Customer service experience with analyzing and solving customers’ concerns. - Pharmacy billing experience - Experience in working with or billing copay assistance programs. - Experience in a related environment (i.e., office, call center, customer service, etc.) using phones and computers as primary job tools Telecommuting Requirements: - Ability to keep all company sensitive documents secure (if applicable) - Required to have a dedicated work area established that is separated from other living areas and provides information privacy. - Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service. Soft Skills: - Demonstrated ability to listen skillfully, collect relevant information, build rapport, and respond to customers in a compassionate manner - Proficient conflict management skills including the ability to resolve stressful situations - Proficient with de-escalation - Exceptional communication skills - Empathetic customer service skills *All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $17.98 - $32.12 per hour based on full-time employment. We comply with all minimum wage laws as applicable. Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. #RED

• Define and evolve the collections and recoveries strategy roadmap across delinquency and charged-off portfolios • Identify and prioritize high-impact performance levers (segmentation, channel strategy, vendor allocation, policy design) • Translate analytics and portfolio insights into actionable strategies with measurable outcomes • Own and optimize net recovery performance, balancing return, cost, and customer experience • Evaluate performance through segmentation, lifecycle analysis, and economic tradeoffs • Identify and drive opportunities to improve basis point performance and portfolio yield • Design and manage external agency strategy, including allocation, performance tiers, and commercial tradeoffs • Optimize channel mix (internal, external, digital) to maximize returns • Partner with vendors to drive performance while maintaining compliance and customer standards • Lead complex initiatives across Operations, Risk, Legal, Product, Technology, and Analytics • Own execution of high-priority initiatives (e.g., AI collections strategy, segmentation redesign, systems enhancements) • Drive alignment, remove blockers, and ensure delivery of quantifiable business outcomes • Ensure all strategies align with regulatory requirements (FCRA, UDAAP, etc.) • Balance performance optimization with customer and regulatory risk considerations • Partner with Compliance and Legal to implement responsible, scalable solutions

About Fresh Prints Fresh Prints is a New York-based custom apparel startup, but at its core, we’re a platform for opportunity. We partner with ambitious students across the U.S., giving them the capital, training, and support to build real businesses on their campuses. What starts as selling custom merch often turns into something much bigger - ownership, confidence, and a first taste of entrepreneurship. Behind the scenes, we’re a fast-growing, high-output team building the systems, structure, and support that make all of this possible. And that’s where Finance - and more specifically, Collections - comes in. A note from Gaurav (Finance Manager) One thing I’ve always believed in is simple: every single dollar that flows through a company deserves attention. Not in a rigid or bureaucratic way - but in a way that reflects ownership. When money comes in, we should know where it came from, why it came in, and whether it’s been accounted for correctly. When something doesn’t add up, we don’t ignore it - we dig in, understand it, and fix it. That level of care isn’t driven by process alone. It’s driven by mindset. The second belief I hold strongly is that problems are meant to be surfaced, not hidden. If there’s a gap, an error, or something that feels off, the expectation is to call it out. Not to assign blame, but to make the system better. Improvement here is a shared responsibility. And lastly, I believe in thoughtful disagreement. The best outcomes don’t come from everyone agreeing - they come from people who are willing to challenge ideas, back their thinking, and work toward the best solution together. If you have a perspective, you’re expected to bring it to the table. What stood out to me when I joined Fresh Prints is how naturally these principles already existed here. It’s a culture where ownership is real, feedback is welcomed, and people genuinely want each other to succeed. What the Finance Team Is Building (and Why It Matters) The Finance team is responsible for everything that touches money at Fresh Prints - over $30M in annual revenue, flowing across customers, Campus Managers, suppliers, and printers. But this role, specifically, sits at the heart of Collections - where revenue becomes real. This isn’t just about following up on payments. It’s about building systems that ensure: - Customers pay on time, every time - Inbound and outbound payments are handled accurately, quickly, and cost-effectively - Discrepancies are identified and resolved before they become problems - The business has clear, reliable visibility into cash flow We’re constantly asking questions like: - How do we handle a higher volume of tickets without compromising quality? - How do we make collections more efficient without losing the human touch? - How do we reduce leakage and improve margins at scale? As a Collections Manager, you won’t just manage these processes - you’ll own and evolve them. You’ll lead a small but high-impact team, set the metrics that matter, and play a key role in shaping how money moves through the company as we scale. You’ll work closely with leadership, including Josh (CEO), and have the autonomy to drive meaningful change. What You’ll Do - Lead and manage a team of 2–5 Collections Associates - Own end-to-end collections operations (inbound & outbound follow-ups, payment tracking, dispute resolution) - Drive improvements in: - Collections efficiency - Recovery rates - Turnaround time on open invoices - Set, track, and optimize team performance metrics - Manage customer and vendor communication for payment recovery - Handle escalations and resolve complex or sensitive cases - Build and improve collections workflows, systems, and SOPs - Collaborate cross-functionally with Finance, Sales, and Operations - Ensure accurate reporting of daily, weekly, and monthly collections data We’re looking for 3-6 years of experience in: - Collections / AR / financial operations OR - Operations/project management in fast-paced environments - 2+ years managing a team (2-5 people) Core Skills (Must-Have) - Strong data orientation (Excel, dashboards, tracking metrics) - Ability to define and track key metrics such as: - Collections efficiency - Agent productivity - Call volume and conversion - Proven ability to improve processes or workflows - Strong ownership and execution mindset - Excellent communication (especially for difficult conversations) - Ability to make decisions independently and move fast Nice-to-Have - Experience in B2C collections or high-volume customer operations - Exposure to CRM / ticketing tools - Experience implementing or improving collections tools - Background in finance, revenue operations, or customer success Success in This Role Looks Like - Improved collections % and recovery timelines - Clear visibility into metrics and performance - Scalable, efficient collections processes Compensation & Benefits - Competitive salary - Health insurance - Learning and growth opportunities - High-ownership role in a fast-growing environment - At Fresh Prints, we deeply value the long-term contributions of our team. To recognize and celebrate that commitment, we offer a 2-month paid Sabbatical to eligible employees. Job Location - This is a remote position Working Hours - Working hours are 7 AM - 4 PM EST (US Timings) Monday to Friday Fresh Prints is an equal employment opportunity employer and promotes diversity; actively encouraging people of all backgrounds, ages, LGBTQ+, and those with disabilities to apply.