Amadeus

Role Description Within the Travel Sellers organization, the Sales & Account Executive is responsible for developing Amadeus’ success in the travel agency segment via GDS growth and IT revenue growth. The Retail segment covers a market of agencies producing from 60K up to 2M Air, Hotel, and Car GDS segments annually. The Account Manager will be responsible for managing commercial and executive relationships for 8-25 clients. You will build relationships with senior stakeholders and work across teams to promote high customer satisfaction, effective solution adoption, and value creation. This role will manage travel agency relations for Retail NORAM customers (US and Canada). - Develop existing accounts for the assigned small to medium customers, based on procedures defined. - Monitor satisfaction, identify new opportunities and propose solutions to improve customer profitability/efficiency. - Identify specific requirements and expectations for existing clients. - Ensure that new products, product enhancements and overall solutions are developed and implemented within the agreed time frame. - Use existing procedures or guidelines and provide inputs to support/influence area decisions. - Make recommendations on new solutions and propose improvements by analyzing different sources of information. - Work with a moderate level of guidance and direction from manager. - Execute & process the operational requests received from key customers. Provide a best-in-class service delivery within set targets & contractual SLAs. - Ensure that key customers make best use of Amadeus technology & that the established performance, productivity & service metric are achieved. - Ensure that key customers are informed in a timely manner of new product & solution releases. - Provide assistance to resolve product & technical questions/issues if raised to the Global Customer Services or Account Managers/Senior Account Managers. - Support the business, functional & technical consultants to deliver key customer business processes & IT review and solution enhancement recommendations. - Contract negotiations, execute amendments. - Develop relationships within Account and Amadeus executive teams. - Coordinate product information and demonstrations. - Manage Acquisition Sales/Upsell/Cross sell. - Initiate collaborative pre-sales activities such as solution workshops and product demonstrations. - Work with internal teams to update contracts accurately and lead acquisition and renewal processes. - Share product and solution updates with customers in partnership with the CSM team. - Partner with CSMs and pre-Sales to retain and grow the IT solution portfolio. Qualifications - Bachelor’s degree and/or equivalent work experience. - At least 10+ years minimum years of work experience in an Account Management role. - Customer-facing experience required. - Travel industry experience required. - Experience in travel industry, good analytical, contract negotiation experience required. - Advanced knowledge of Microsoft Office Suite & Salesforce experience. - Ability to travel. - Extensive experience in enterprise IT sales environments and complex B2B solution implementation. - Experience in commercial environments. - Ability to collaborate effectively with teams from diverse backgrounds, locations, and perspectives. Benefits - The opportunity to work for one of the world’s top leading travel tech companies; a company that originated in technology innovation and sees the world with a technology-first perspective. - Skills development and opportunities to try new ideas. - A global diverse work environment. Application Process The application process takes no longer than 10 minutes! Create your candidate profile, upload your CV and apply. Are you the one we are looking for? Apply now! Diversity & Inclusion Amadeus is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or a related medical condition), ancestry, national origin, age, genetic information, military or veterans status, sexual orientation, gender expression, perception, or identity, marital status, mental or physical disability status, or any other protected federal, state, or local status unrelated to performance of work involved. Amadeus endeavors to make accessible to any and all users . If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at accommodations@amadeus.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Role Description The Sales Engineer – Offer Domain (Revenue Management & Dynamic Pricing Focus) is a technical domain expert responsible for leading pre-sales solution engineering activities for Amadeus Offer domain solutions across airline customers and prospects, with a primary focus on Revenue Management and Dynamic Pricing capabilities. The role contributes to Airlines commercial transformation initiatives spanning pricing optimization, offer optimization, modern retailing and revenue performance improvement. The Sales Engineer is expected to develop expertise across adjacent Offer domain capabilities over time, adapting to portfolio evolution and business priorities. The role combines deep airline commercial expertise with strong technical capabilities to: - Translate customer requirements into solution architectures - Demonstrate how Amadeus solutions work in real environments - Ensure technical feasibility and differentiation The Sales Engineer leads technical discovery, solution design, demonstrations and bid/RFP management for complex airline revenue optimization initiatives. Operating as part of the Airlines pre-sales team, the Sales Engineer partners with Sales & Account Executives and Solution Consultants to deliver technically sound, customer-centric solution proposals. The role plays a critical part in: - Leading technical scoping and solution proposal activities - Owning the technical response to RFPs and bids - Demonstrating differentiated value of Amadeus solutions In addition, the Sales Engineer contributes to pipeline creation and opportunity identification within the assigned domains. The Sales Engineer is a senior individual contributor, providing technical leadership across opportunities and contributing to regional presales excellence. Success in this role is measured by ACV impact, quality of solutioning and contribution to winning strategic deals. Qualifications - Deep domain and industry knowledge - Strong understanding of airline revenue management flows and processes - Knowledge of pricing strategy and demand forecasting models - Familiarity with airline IT ecosystems Requirements - Develop and maintain strong expertise across airline Offer domain solutions including: - Inventory & Availability / Inventory Control - Revenue Management - Dynamic Pricing / Continuous Pricing - Offer Optimization and retailing capabilities - Group Revenue Manager - Commercial optimization solutions within the airline Offer domain - Understand airline Offer domain transformation trends including modern retailing, dynamic offer creation and commercial optimization strategies - Analyze market trends and competitive landscape to support positioning - Provide domain expertise to support engagement strategy and solution positioning - Manage the formalization of functional requirements, initiate the change proposal process, ensure timely input for sizing, and contribute to the creation of commercial proposals Benefits - Drive regional business development initiatives for Revenue Management and Dynamic Pricing - Proactively identify and qualify customer opportunities and ensure timely handover to Sales & Account Executives - Lead customer presentations, articulating technical capabilities and business value - Monitor and report on opportunity pipeline within own domain - Contribute to Amadeus solution strategy and portfolio evolution Company Description Amadeus is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or a related medical condition), ancestry, national origin, age, genetic information, military or veterans status, sexual orientation, gender expression, perception, or identity, marital status, mental or physical disability status, or any other protected federal, state, or local status unrelated to performance of work involved. Amadeus endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at accommodations@amadeus.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Job Title Customer Success ManagerAbout Your Business Area/Department: Amadeus is part of everything it takes to bring travel to life. We provide the technology that keeps the travel sector moving – from initial search to making a booking, from pricing to ticketing, from managing reservations to check-in and departure processes. Our people are driven by a passion for ‘Where next?’ and our ambition is to improve the travel experience of hundreds of millions of people every day. At Amadeus, you can take pride and responsibility in your work, facilitating the entire travel journey from door to door. Amadeus does this by joining up key players in the travel industry: travel agencies, corporations, airlines, airports, hotels, railways and more. We give those companies the tools to serve travelers better and to manage their own business more effectively. Amadeus is at the heart of the global travel industry. Our people, our technology and our innovation are dedicated to working with our customers and partners to shape the future of travel. Summary of the role: The Customer Success Manager is responsible for maximizing return on investment as well as contributing to retaining the assigned portfolio. In this role you’ll: - Be the customer advocate within Amadeus Hospitality and serve as the primary point-of-contact for customers. - Need to have a deep understanding of the Amadeus Hospitality portfolio of products and the hospitality industry in general. - Work directly with their assigned group of customers to grow their customers’ revenues as well as the revenues of Amadeus Hospitality. - Support the DOS on achieving the renewal sales goals. - Be responsible for the successful on-boarding and steady state management of customers within assigned portfolio. - Ensure that customers are gaining full benefit of the Amadeus Hospitality products purchased as well as to identify opportunities where other TC products may meet the needs of the customer. - Responsible for regularly providing customers with proactive information on ways to optimize the use of the Hospitality products, which ultimately leads to improved revenue for the CSM’s customers. - Serves as an escalation point for their customers for matters pertaining to services purchased. - Responsible for helping clients maximize ROI of Amadeus Hospitality products contracted, while at the same time guiding them to drive incremental revenue for their properties. - Be the customer advocate within Amadeus Hospitality (TC) and serves as the primary point-of-contact for customers. - Work directly with their assigned group of customers to grow their customers’ revenues as well as the revenues of Amadeus Hospitality. - Support the Account Owner on achieving the renewal sales goals. - Be responsible for the successful on-boarding and steady state management of customers within assigned portfolio. - Be expected to ensure that their customers are gaining full benefit from the Amadeus Hospitality products purchased as well as to identify opportunities where other TC products may meet the needs of the customer. - Be responsible for regularly providing their customers with proactive information on ways to optimize the use of the TC products, which ultimately leads to improved revenue for the CSM’s customers. - Serve as an escalation point for their customers for matters pertaining to services purchased. - Responsible for helping clients maximize ROI of Amadeus Hospitality products contracted, while at the same time guiding them to drive incremental revenue for their properties. - Be the customer advocate within Amadeus Hospitality (TC) and serves as the primary point-of-contact for customers. - Work directly with their assigned group of customers to grow their customers’ revenues as well as the revenues of Amadeus Hospitality. About the ideal candidate: - Education: Bachelor Degree and/or Diploma in Hospitality Management and or equivalent industry experience - Relevant Work Experience: Minimum of 5 yrs experience in Revenue Management capacity within the hospitality industry mandatory. Experience using Amadeus products preferable. - Ecommerce Management capacity within the hospitality industry preferable. - Business Understanding: Hospitality industry background mandatory. - Computing: Computer proficiency in Excel, MS Word, PowerPoint, Salesforce.com, etc. Experience using Amadeus software preferable. - Languages: Spanish native, also fluent in spoken and written English, and other languages is preferable. - Specific Knowledge: Analytical Mindset and able to drive conclusion from data analysis. - Other: Google Analytics preferable - Minimal travel inside Mexico - MS Office Suite - Sales force - The position is based in Mexico City and is remote. What we can offer you: Get rewarded with competitive remuneration, individual and company annual bonus, vacation and holiday paid time off, health insurances and other competitive benefits. Work from anywhere: onsite, hybrid or fully remote. Professional development to broaden your knowledge and enhance your skills with on-line learning hubs packed with technical and soft skills training that allow you to develop and grow. Enter a diverse and inclusive workplace, join one of the world’s top travel technology companies and take on a role that impacts millions of travelers around the globe. Application process: The application process takes no longer than 10 minutes! Create your candidate profile, upload your Resume/CV and apply today! Working at Amadeus, you will find A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose. A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture. Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues. 🤗 A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment. A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits. A flexible working model - We want our employees to do their best work, wherever and however it works best for them. A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization. A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees. Diversity & Inclusion Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.  Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.

Job Title: Engineering Manager Location: Bogota United States Full time Job Description: About the your business area/department: We are on the lookout for an Engineering Manager to lead the creation of our new development hub in Bogotá. Our aim is clear: to streamline and innovate Airport Management and Airline Disruption Solutions, making travel better for everyone, everywhere. Summary of the role: As part of our team, you will have the unique opportunity to build this hub from the ground up. We seek a visionary leader who shares our passion for the travel industry. You will play a critical role in shaping the future of travel by hiring a diverse team of professionals, including development engineers, product definition analysts, and quality engineers, providing them with the support they need to excel. Joining us means becoming part of a global diverse network of motivated engineers and experts who are dedicated to teamwork, innovation, and making a significant impact in the world. In this role: Common accountabilities: - Manages a team of Staff employees and has accountability for their performance and results. Sets performance objectives, conducts performance reviews and recommends pay actions. - Defines a vision for the team in line with the department strategy and operational challenges and translates it into a concrete action plan. Works with a high level of autonomy, with some guidance from Senior Manager. - Acts as a reference across multiple areas, anticipating solutions to complex problems. - Optimizes efficiency based on knowledge and experience with policies, procedures and business plans. - Accountable for the budget, performance and results of a medium-sized team or multiple teams of employees. Influences the resource, budget and policy planning and sets concrete development plans for the team members. - Has a mid/long-term vision of the activity and the business influences the department's strategy based on a broad understanding of the environment. Exposed to complex decision making. - Works with a high level of autonomy, based on management directions, escalating issues only when necessary. Accountability / Business acumen: - Define and share the technical/functional team roadmap and vision according to the department/division/company objectives - Report on team activities - Be accountable for the performance and results of a unit within own discipline or function - Develop plans and priorities to address resource and operational challenges - Suggest alternatives / improvements / new techniques in processes, flows, operational models and plans - Moderate budgetary impact on business - Decisions are guided by policies, procedures and business plan; receive guidance from senior manager Technical excellence: - Timely manage the investigation and resolution of production support issues and customer inquiries - Collaborate with other software development, architecture, solutions, and QA teams to ensure that software systems are designed for testability, stability, scalability, and performance. About the ideal candidate: We are searching for a builder at heart, committed to creating not just a team, but a community where innovation thrives, and individuals can grow. The ideal candidate will have exceptional communication skills, capable of bridging gaps across diverse teams and cultures with a knack for servant leadership. You will foster an environment where team members feel valued, supported, and empowered to make a difference. Your commitment will not only advance our technological goals but also nurture a culture valuing sustainability, inclusivity, and well-being. We expect our engineering managers to embody the spirit of exploration, collaboration, and meaningful contribution. You will lead by example, demonstrating your ability to dive into technical challenges, innovate solutions, and guide your team through complex issues with a hands-on approach. Your technical acumen and problem-solving skills will be key in empowering your team to overcome obstacles and achieve our mission. Technical environment: Programming languages: Java, C++, Angular, TypeScript. Technologies: JBoss, Spring, Maven, Apache ActiveMQ, Camel, and Kafka. Tools: Git, Bitbucket, Copilot, VS Code, IntelliJ or Eclipse. Database: Oracle and SQL language. Cloud: Kubernetes, OpenShift, and Microsoft Azure ecosystem. Practices: SAFe, CI/CD, DevOps, FinOps, Automated Testing (e.g., Robot Framework) What we can offer you: - Get rewarded with competitive remuneration, individual and company annual bonus, vacation and holiday paid time off, health insurances and other competitive benefits. - Work hybrid at our Bogota office. - Professional development to broaden your knowledge and enhance your skills with on-line learning hubs packed with technical and soft skills training that allow you to develop and grow. - Enter a diverse and inclusive workplace, join one of the world's top travel technology companies and take on a role that impacts millions of travelers around the globe.

Senior ServiceNow Administrator Location: Bogota United States Job Description: Job Title Senior ServiceNow Administrator All CVs must be submitted in English Summary of the role: We are seeking an experienced ServiceNow Administrator to configure and support ServiceNow ITSM, ITOM, and ITAM modules, optimizing workflows and processes to drive operational excellence and business value. This role is ideal for candidates passionate about process optimization, innovation, and delivering scalable solutions aligned with organizational goals. In this role you'll: - Collaborate with stakeholders to gather and translate business requirements into technical solutions. - Configure and support ITSM, ITOM, and ITAM modules, including Incident, Problem, and Change management workflows. - Implement and optimize SLAs, service request workflows, and self-service modules. - Set up dashboards, schedule reports, and customize analytics for better decision-making. - Maintain technical documentation and process workflows. - Collaborate with IT security teams to maintain compliance and secure configurations. About the ideal candidate: - 5+ years of experience with ServiceNow modules (ITSM, ITOM, ITAM) in large-scale environments. - Advance level scripting (java script, glideRecord, UI scripts) - Detail-oriented with excellent problem-solving and troubleshooting abilities. - Capable of working independently and in collaborative, fast-paced environments. - Fluent in English and Spanish - Configuration of ServiceNow modules, including ITSM, ITOM, and ITAM. - Expertise in CMDB, CI Service Mapping, and ITOM operations workspace. - Familiarity with cloud insights and ITSM site reliability operations. - Proficiency in setting up ServiceNow chat, dashboards, and license management configurations. - Understanding of ITIL frameworks and best practices. What we can offer you: - Get rewarded with competitive remuneration, individual and company annual bonus, vacation and holiday paid time off, health insurances and other competitive benefits. - Work hybrid at our Bogota office. - Professional development to broaden your knowledge and enhance your skills with on-line learning hubs packed with technical and soft skills training that allow you to develop and grow. - Enter a diverse and inclusive workplace, join one of the world's top travel technology companies and take on a role that impacts millions of travelers around the globe. Application process: The application process takes no longer than 10 minutes! Create your candidate profile, upload your Resume/CV and apply today! Working at Amadeus, you will find: A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose. A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture. Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues. A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment. A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits. A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization. A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees. Diversity & Inclusion Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience. Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.

• Ensure high levels of customer satisfaction by planning, executing, and continuously improving service delivery activities. • Manage the end-to-end planning and execution of contracted services, ensuring cost, schedule, performance, and quality commitments are met. • Adhere to ITIL-based service management best practices for assigned customers. • Ensure cost efficiency and contribute to the financial oversight for services delivered to customers. • Provide regular summaries highlighting key performance indicators, service level agreements, risks, issues, and mitigation plans. • Act as the prime point of escalation for service issues, managing and resolving escalations with customers and internal teams. • Develop and implement regular service reviews with customers. • Conduct strategic satisfaction interviews and report performance results to both the customer and internal leadership. • Contribute to resource planning, budgeting, and policy definition based on business and customer needs. • Work with a high level of autonomy, based on management directions. • Personally manage assigned key strategic Airport, Border Control and/or Seaport accounts as Service Delivery Manager within the Americas region. • Collaborate with Sales and Pre-Sales to ensure the right services are proposed, scoped, and contracted to meet customer needs effectively. • Manage contract scope and any changes, ensuring clear documentation, impact analysis, and approvals. • Lead and/or participate in monthly operational service reviews with the customer and internal service delivery teams. • Identify service expansion opportunities at existing customers, working closely with Account Management to position new offerings. • Recognize business needs and identify appropriate Amadeus portfolio solutions to meet customer demands. • Continuously assess service risks and proactively manage or escalate as appropriate. • Collaborate with finance and operations to support accurate and timely invoicing for all delivered services.

Job Title Service Delivery Manager - New YorkThe Service Delivery Manager is a senior role responsible for the end-to-end delivery, governance, and continuous improvement of Support and Maintenance services for complex Airport, Border Control, and/or Seaport customers within the Air Operations Service Delivery Management organization across the Americas region. This role ensures service performance aligns with contractual obligations, operational standards, and customer expectations, with a strong focus on service quality, reliability, and risk management in mission-critical environments. Acting as a key liaison between customers and internal delivery teams, the Service Delivery Manager collaborates closely with Sales, Pre-Sales, Field Services, and Support organizations to align service capabilities, drive effective service governance, and ensure seamless post–go-live operations. The ideal candidate brings deep service delivery management expertise, ITIL certification, and the ability to lead cross-functional teams and stakeholders in a complex, high-availability operational landscape. In his role You'll: - Customer Delight: Ensure high levels of customer satisfaction by planning, executing, and continuously improving service delivery activities. - Service Delivery Performance: Manage the end-to-end planning and execution of contracted services, ensuring cost, schedule, performance, and quality commitments are met. - Service Management Framework: Adhere to ITIL-based service management best practices for assigned customers. - Financial Accountability: Ensure cost efficiency and contribute to the financial oversight for services delivered to customers. - Reporting: Provide regular summaries highlighting key performance indicators, service level agreements, risks, issues, and mitigation plans. - Escalation Management: Act as the prime point of escalation for service issues, managing and resolving escalations with customers and internal teams. - Governance and Service Reviews: Develop and implement regular service reviews with customers. Conduct strategic satisfaction interviews and report performance results to both the customer and internal leadership. - Policy and Strategy Influence: Contribute to resource planning, budgeting, and policy definition based on business and customer needs. - Work with a high level of autonomy, based on management directions. May contribute to planning of resources and budget. - Direct Account Management: Personally manage assigned key strategic Airport, Border Control and/or Seaport accounts as Service Delivery Manager within the Americas region. - Sales Support: Collaborate with Sales and Pre-Sales to ensure the right services are proposed, scoped, and contracted to meet customer needs effectively. - Scope Management: Manage contract scope and any changes, ensuring clear documentation, impact analysis, and approvals. - Operational Reviews: Lead and/or participate in monthly operational service reviews with the customer and internal service delivery teams. - Growth Enablement: Identify service expansion opportunities at existing customers, working closely with Account Management to position new offerings. - Portfolio Alignment: Recognize business needs and identify appropriate Amadeus portfolio solutions to meet customer demands. - Issue and Risk Management: Continuously assess service risks and proactively manage or escalate as appropriate. - Invoice Support: Collaborate with finance and operations to support accurate and timely invoicing for all delivered services. About the ideal candidate: - Bachelor’s degree in business, IT, Engineering, or related field and/or equivalent work experience - ITIL Certification preferred - 10+ years of experience in Service Delivery Management for post go-live solutions, preferably in complex, multi-country IT or airport/aviation environments. - Minimum of 5 years’ previous experience in contract fulfillment, working with SLA’s and customer agreements - Experience in managing and negotiating with external customers and internal stakeholders at managerial levels. - Previous experience working with airports, border control, managing support and maintenance of the (airline, airport, border control, seaports, etc.…) contracts - Previous experience in providing support on the post go live side - Relevant financial management skills, including budget and financial reporting. - Excellent communication, interpersonal, and customer relationship skills. - Ability to operate with high autonomy, exercise sound judgment, and handle complex decision-making processes. - Strategic thinker with the ability to translate vision into actionable goals. - Fluent in English (Written and spoken) - Willingness to travel as needed in support of the role (generally up to 30%, depending on business needs). Location: New York - This role can be located in the New York area and will be a remote role. Working at Amadeus, you will find: 🎯 A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose. 🌎 A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture. 🎓 Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues. 🤗 A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment. 💰 A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits. 🌟 A flexible working model - We want our employees to do their best work, wherever and however it works best for them. 🌈 A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization. 📈 A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees. Application process: The application process takes no longer than 10 minutes! Create your candidate profile, upload your Resume/CV and apply today! Diversity & Inclusion Amadeus is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or a related medical condition), ancestry, national origin, age, genetic information, military or veterans status, sexual orientation, gender expression, perception, or identity, marital status, mental or physical disability status, or any other protected federal, state, or local status unrelated to performance of work involved. Amadeus endeavors to make https://jobs.amadeus.com/ accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at accommodations@amadeus.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Job Title Service Delivery Manager - CentralJob Description The Service Delivery Manager is a senior role responsible for the end-to-end delivery, governance, and continuous improvement of Support and Maintenance services for complex Airport, Border Control, and/or Seaport customers within the Air Operations Service Delivery Management organization across the Americas region. This role ensures service performance aligns with contractual obligations, operational standards, and customer expectations, with a strong focus on service quality, reliability, and risk management in mission-critical environments. Acting as a key liaison between customers and internal delivery teams, the Service Delivery Manager collaborates closely with Sales, Pre-Sales, Field Services, and Support organizations to align service capabilities, drive effective service governance, and ensure seamless post–go-live operations. The ideal candidate brings deep service delivery management expertise, ITIL certification, and the ability to lead cross-functional teams and stakeholders in a complex, high-availability operational landscape. In his role You'll: - Customer Delight: Ensure high levels of customer satisfaction by planning, executing, and continuously improving service delivery activities. - Service Delivery Performance: Manage the end-to-end planning and execution of contracted services, ensuring cost, schedule, performance, and quality commitments are met. - Service Management Framework: Adhere to ITIL-based service management best practices for assigned customers. - Financial Accountability: Ensure cost efficiency and contribute to the financial oversight for services delivered to customers. - Reporting: Provide regular summaries highlighting key performance indicators, service level agreements, risks, issues, and mitigation plans. - Escalation Management: Act as the prime point of escalation for service issues, managing and resolving escalations with customers and internal teams. - Governance and Service Reviews: Develop and implement regular service reviews with customers. Conduct strategic satisfaction interviews and report performance results to both the customer and internal leadership. - Policy and Strategy Influence: Contribute to resource planning, budgeting, and policy definition based on business and customer needs. - Work with a high level of autonomy, based on management directions. May contribute to planning of resources and budget. - Direct Account Management: Personally manage assigned key strategic Airport, Border Control and/or Seaport accounts as Service Delivery Manager within the Americas region. - Sales Support: Collaborate with Sales and Pre-Sales to ensure the right services are proposed, scoped, and contracted to meet customer needs effectively. - Scope Management: Manage contract scope and any changes, ensuring clear documentation, impact analysis, and approvals. - Operational Reviews: Lead and/or participate in monthly operational service reviews with the customer and internal service delivery teams. - Growth Enablement: Identify service expansion opportunities at existing customers, working closely with Account Management to position new offerings. - Portfolio Alignment: Recognize business needs and identify appropriate Amadeus portfolio solutions to meet customer demands. - Issue and Risk Management: Continuously assess service risks and proactively manage or escalate as appropriate. - Invoice Support: Collaborate with finance and operations to support accurate and timely invoicing for all delivered services. About the ideal candidate: - Bachelor’s degree in business, IT, Engineering, or related field and/or equivalent work experience - ITIL Certification preferred - 10+ years of experience in Service Delivery Management for post go-live solutions, preferably in complex, multi-country IT or airport/aviation environments. - Minimum of 5 years’ previous experience in contract fulfillment, working with SLA’s and customer agreements - Experience in managing and negotiating with external customers and internal stakeholders at managerial levels. - Previous experience working with airports, border control, managing support and maintenance of the (airline, airport, border control, seaports, etc.…) contracts - Previous experience in providing support on the post go live side - Relevant financial management skills, including budget and financial reporting. - Excellent communication, interpersonal, and customer relationship skills. - Ability to operate with high autonomy, exercise sound judgment, and handle complex decision-making processes. - Strategic thinker with the ability to translate vision into actionable goals. - Fluent in English (Written and spoken) - Willingness to travel as needed in support of the role (generally up to 30%, depending on business needs). - Location: - This role can be located in the Central time zone region. If located near an Amadeus office the role will be hybrid, if the role is located in a location that is not near Amadeus office the role can be remote. Working at Amadeus, you will find: 🎯 A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose. 🌎 A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture. 🎓 Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues. 🤗 A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment. 💰 A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits. 🌟 A flexible working model - We want our employees to do their best work, wherever and however it works best for them. 🌈 A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization. 📈 A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees. Application process: The application process takes no longer than 10 minutes! Create your candidate profile, upload your Resume/CV and apply today! Diversity & Inclusion Amadeus is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or a related medical condition), ancestry, national origin, age, genetic information, military or veterans status, sexual orientation, gender expression, perception, or identity, marital status, mental or physical disability status, or any other protected federal, state, or local status unrelated to performance of work involved. Amadeus endeavors to make https://jobs.amadeus.com/ accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at accommodations@amadeus.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Job Title Service Delivery Manager - West CoastThe Service Delivery Manager is a senior role responsible for the end-to-end delivery, governance, and continuous improvement of Support and Maintenance services for complex Airport, Border Control, and/or Seaport customers within the Air Operations Service Delivery Management organization across the Americas region. This role ensures service performance aligns with contractual obligations, operational standards, and customer expectations, with a strong focus on service quality, reliability, and risk management in mission-critical environments. Acting as a key liaison between customers and internal delivery teams, the Service Delivery Manager collaborates closely with Sales, Pre-Sales, Field Services, and Support organizations to align service capabilities, drive effective service governance, and ensure seamless post–go-live operations. The ideal candidate brings deep service delivery management expertise, ITIL certification, and the ability to lead cross-functional teams and stakeholders in a complex, high-availability operational landscape. In his role You'll: - Customer Delight: Ensure high levels of customer satisfaction by planning, executing, and continuously improving service delivery activities. - Service Delivery Performance: Manage the end-to-end planning and execution of contracted services, ensuring cost, schedule, performance, and quality commitments are met. - Service Management Framework: Adhere to ITIL-based service management best practices for assigned customers. - Financial Accountability: Ensure cost efficiency and contribute to the financial oversight for services delivered to customers. - Reporting: Provide regular summaries highlighting key performance indicators, service level agreements, risks, issues, and mitigation plans. - Escalation Management: Act as the prime point of escalation for service issues, managing and resolving escalations with customers and internal teams. - Governance and Service Reviews: Develop and implement regular service reviews with customers. Conduct strategic satisfaction interviews and report performance results to both the customer and internal leadership. - Policy and Strategy Influence: Contribute to resource planning, budgeting, and policy definition based on business and customer needs. - Work with a high level of autonomy, based on management directions. May contribute to planning of resources and budget. - Direct Account Management: Personally manage assigned key strategic Airport, Border Control and/or Seaport accounts as Service Delivery Manager within the Americas region. - Sales Support: Collaborate with Sales and Pre-Sales to ensure the right services are proposed, scoped, and contracted to meet customer needs effectively. - Scope Management: Manage contract scope and any changes, ensuring clear documentation, impact analysis, and approvals. - Operational Reviews: Lead and/or participate in monthly operational service reviews with the customer and internal service delivery teams. - Growth Enablement: Identify service expansion opportunities at existing customers, working closely with Account Management to position new offerings. - Portfolio Alignment: Recognize business needs and identify appropriate Amadeus portfolio solutions to meet customer demands. - Issue and Risk Management: Continuously assess service risks and proactively manage or escalate as appropriate. - Invoice Support: Collaborate with finance and operations to support accurate and timely invoicing for all delivered services. About the ideal candidate: - Bachelor’s degree in business, IT, Engineering, or related field and/or equivalent work experience - ITIL Certification preferred - 10+ years of experience in Service Delivery Management for post go-live solutions, preferably in complex, multi-country IT or airport/aviation environments. - Minimum of 5 years’ previous experience in contract fulfillment, working with SLA’s and customer agreements - Experience in managing and negotiating with external customers and internal stakeholders at managerial levels. - Previous experience working with airports, border control, managing support and maintenance of the (airline, airport, border control, seaports, etc.…) contracts - Previous experience in providing support on the post go live side - Relevant financial management skills, including budget and financial reporting. - Excellent communication, interpersonal, and customer relationship skills. - Ability to operate with high autonomy, exercise sound judgment, and handle complex decision-making processes. - Strategic thinker with the ability to translate vision into actionable goals. - Fluent in English (Written and spoken) - Willingness to travel as needed in support of the role (generally up to 30%, depending on business needs). - Location: Remote West Coast US - This role can be located in the West Coast time zone region. If located near an Amadeus office the role will be hybrid, if the role is located in a location that is not near Amadeus office the role can be remote. Working at Amadeus, you will find: 🎯 A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose. 🌎 A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture. 🎓 Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues. 🤗 A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment. 💰 A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits. 🌟 A flexible working model - We want our employees to do their best work, wherever and however it works best for them. 🌈 A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization. 📈 A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees. Application process: The application process takes no longer than 10 minutes! Create your candidate profile, upload your Resume/CV and apply today! Diversity & Inclusion Amadeus is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or a related medical condition), ancestry, national origin, age, genetic information, military or veterans status, sexual orientation, gender expression, perception, or identity, marital status, mental or physical disability status, or any other protected federal, state, or local status unrelated to performance of work involved. Amadeus endeavors to make https://jobs.amadeus.com/ accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at accommodations@amadeus.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

• Own a portfolio of enterprise customers across the US market • Lead onboarding coordination and ensure seamless transition from Sales to Customer Success • Develop and execute customer success plans aligned to client objectives and KPIs • Conduct regular business reviews (QBRs / EBRs) with executive stakeholders • Monitor health metrics, adoption trends, and usage data to proactively mitigate risk • Drive product adoption across traveler populations, travel managers, and administrators • Identify opportunities to optimize workflows, automation, AI capabilities, and integrations • Ensure customers realize time-to-value and ROI aligned to contractual objectives • Support change management initiatives during rollouts and program expansions • Promote best practices across booking, servicing, expense integration, and reporting • Drive renewal strategy in partnership with Account Executives • Identify and develop expansion opportunities including additional modules, markets, or services • Protect ARR through proactive engagement and executive alignment • Manage commercial risk signals and coordinate mitigation strategies internally • Partner with Sales to support upsell and cross-sell opportunities • Provide structured customer feedback to Product to influence roadmap priorities • Coordinate with Support and Professional Services to ensure timely issue resolution • Collaborate with TMC partners to ensure operational alignment • Act as customer advocate internally within Amadeus • Maintain deep understanding of the North American managed travel ecosystem • Stay current on corporate travel trends, compliance considerations, AI innovation, and distribution evolution • Represent Cytric at industry events and customer forums as needed