• Leads complex technical solution development related to NewRocket’s full range of services and products; engages in conceptual thinking to understand advanced issues and implications • Collaborates directly with clients to develop and articulate technical solutions, often to senior, technical, and non-technical audiences • Considered an expert in pre-sales and solution development • Collaborate with Sales teams in the qualification of customer needs through discovery • Participates across the sales lifecycle on acquiring new customers, in close collaboration with sales crew members • Provide mentorship and informal leadership to Solution Consultants as a senior resource • Leads demonstrations of product, both standard and tailored to prospects and existing customers • Scopes and delivers Proof of Concept/Proof of Value engagements with prospects • Lead competitive analyses and understands differentiators between the company and its competitors • Understands business and technical problems addressed by the products including key regulations, business drivers, evolving business needs, and security • In conjunction with Sales and Professional Services, conducts transition briefings, communicates commitments and expectations in preparation for deployment

• Facilitate executive level workshops, translating business requirements into prioritized outcomes • Conduct workshops and lead multiple implementations from a customer strategy standpoint • Lead customers in process definition and mapping • Define customer needs, determine strategies, develop plans/proposals and make recommendations around customer’s internal processes and functions for improved efficiency and effectiveness • Collaborate with Solution and/or Technical Architects to develop the overall project implementation plan • Oversee the development of Senior Business Analysts • Collaborate with other Delivery teams on Special projects or Assignments (such as the Centers of Innovation and Industrialization). • Facilitate sessions on requirements definition, product architecture and workflow, develop mapping between current modes of operations and future modes of operation • Collaborate with the Practice Capability Lead to help develop and improve capability offerings • Support PMs by assisting in the planning and management of implementation projects • Develop and maintain delivery standards for ServiceNow solutions and the enabling technology

• Lead the design and architecture of ServiceNow Telecom solutions, including TSM, TNI, ITSM, FSM integration, and procurement workflows. • Ensure team organization, individual development, and communication are in-line with Delivery vision; support teams to perform at a high level; foster inter-team collaboration and productivity • Collaborate with Pre-Sales team and Delivery Organization on creating plans that drives results based on the customers’ requirements • Deliver measurable positive results within the client and team’s timelines and budgets • Prepare and facilitate customer workshops to capture and define customer’s requirements. • Interact with the different architecture, platforms, application and infrastructure teams to understand and design the solution • Suggest new ways to grow the ServiceNow domain which will often include learning or enhancing NewRocket custom products collaborating with the Engineering and Creative teams • Research industry impact and innovative opportunities to technical and business-related problems • Provide engineers with architectural blueprints/requirements for customizations, data migration, or integrations • Consistently check for security vulnerabilities and quality of what we deliver in customer projects across the architecture and engineering capabilities, including NewRocket products and services delivered to the customer

• As a Solution Consultant, you will be a hands-on technical consultant with the ability to deliver and position solutions for new customers. • Make Discovery calls with new customers to conceptualize demos and solutions tailored to their needs. • Generate product demo scripts and scenarios and maintain demonstration environment(s). • Demonstrate the product/solution. • Scope and deliver Proof of Concept/Proof of Value engagements with prospects. • Respond to Request for Information/Proposal documents. • Stay current on product developments/releases to a level required for demo. • Stay current on competitive analyses and understand differentiators between the company and its competitors. • Understand business and technical problems addressed by the products including key regulations, business drivers, evolving business needs, and security. • In conjunction with Sales and Professional Services, conduct transition briefing - communicate commitments and expectations in preparation for deployment.