• Lead Epic revenue cycle system implementations, upgrades, enhancements, and optimization initiatives. • Provide leadership and mentorship to analysts, guiding system build, configuration, workflow design, and issue resolution. • Oversee application lifecycle activities including planning, design, build, testing, deployment, and ongoing support. • Partner with operational leaders to optimize scheduling, registration, professional billing, charge capture, and claims workflows. • Assign and manage daily and long-term project work for the analyst team. • Lead testing cycles including unit, functional, and integration testing and coordinate end-user validation. • Ensure all system changes follow established change management and documentation standards. • Collaborate with Epic representatives and internal stakeholders to enhance system functionality and usability. • Troubleshoot system issues and support end users across clinical and operational departments. • Lead regular project and operational meetings to review deliverables, issues, and system improvements.

• Lead the team that manually codes grants and organizations using Candid’s taxonomy, the Philanthropy Classification System, with a focus on scaling operations and improving classification accuracy and consistency. • Partner with subject matter experts to develop and maintain additional ontologies, taxonomies, and semantic models that enable knowledge representation and reasoning across applications, including AI applications. • Design and implement quality control processes and metrics to ensure coding quality and strong inter-rater reliability, including guidance for handling ambiguous edge cases. • Monitor and address data quality drift, including maintaining annotator calibration and detecting shifts in labeling standards over time. • Collaborate with Candid’s data science team to evaluate AI models (including LLMs) used for autocoding tasks. • Coordinate efforts to generate the training data needed to build effective AI/ML solutions. • Build strong relationships with key teams across Candid to understand how knowledge engineering can support their needs and advance desired outcomes.

• Design and deliver product training for internal teams and external users (free and paid) through virtual sessions and self-service content • Adapt product team demos and use case documentation into digestible training materials, guides, and resources tailored to internal and external users • Support product launches with help materials, training and objection handling • Develop curriculum and learning assets in multiple formats, partnering with subject matter experts to ensure technical accuracy • Build comprehensive training kits and maintain learning management system content • Enable users to drive measurable business outcomes through best practices and success-focused instruction • Advise on learning structure and design for all outward facing training, working with inhouse training team • Collaborate with Marketing, Customer Success, Sales, training and partnership leads and Product teams to identify enablement needs and implement best practices • Enhance training scalability and effectiveness using learning management systems and related tools • Apply iterative improvements based on feedback, KPI metrics and performance data • Distill training needs and value props for different personas and their use cases

About Cigna Let us tell you a little more about who we are. We’re a global health service company dedicated to helping people improve their health, well-being and sense of security. But we don’t just care about your well-being, we care about your career health too. That’s why when you work with us, you can count on a different kind of career - you’ll make a difference, gain real world experience, and contribute to changing the way people think about healthcare. The Provider Contracting Lead Analyst will have the following Responsibilities: - Establish, develop, and maintain relationships. Within your assigned market, you’ll be expected to cultivate relationships with providers, both current and prospective. You will build and maintain relationships that nurture provider partnerships to support the local market strategy. - Understand the interrelationships and competitive landscape of the providers in your geographic area. - Understand the dynamics of provider networks. Support strategic positioning for provider contracting, assist in the development of Commercial networks and help to identify opportunities for greater value-orientation. - Participate in contract negotiations. Negotiate contracts with current and potential providers for the Commercial products. - Be a team player. Work closely with a variety of internal and external individuals to accomplish your goals, including your Manager, Provider Service, Provider Data Management, Fee Schedule Management, Regional Director, Legal, Network Analytics, Compliance and Sales ​Qualifications - Bachelor's degree preferred. Significant industry experience will be considered in lieu of a Bachelor degree. - 1-3 years in a Provider Contracting or Healthcare Administration role is required - Reside in Central Pennsylvania (preferred) - Highly motivated, confident, energetic, and positive attitude - Strong communication and presentation skills, along with listening ability - Strong analytic skills and financial acumen - Willing and able to take initiative and is results-oriented - Effective critical thinking, problem-solving and influencing skills - Exceptional work ethic, willing and eagerness to succeed – a proven self-starter - A high degree of honesty and integrity - Ability to collaborate with others - Goal-oriented and career-minded - Exceptional customer service standards and delivery - Ability to thrive in a fast-paced environment - Ability to prioritize projects and to handle multiple demands simultaneously - Multilingual language skills are highly desired - Proficient in Microsoft Office If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. About Cigna Healthcare Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.