Role Description We’re looking for an experienced Developer Relations Engineer to help the world’s fintech companies integrate with Plaid's APIs. In this role, you’ll create best-in-class developer experiences, cementing Plaid's reputation as the most trustworthy, developer-friendly financial services API. This is a highly technical, highly visible role with direct impact on Plaid’s product, brand, and developer experience. - Create and evolve developer documentation for Plaid’s APIs, writing new content and improving clarity, accuracy, and usability of existing content. - Distill complex technical topics into approachable, accurate explanations for a broad developer audience. - Design and build sample applications, demos, and tutorial videos that demonstrate the benefits of integrating with Plaid’s APIs and the best practices to use during integrations. - Improve and maintain developer-facing resources, including the Postman collection, documentation website, and other assets. - Serve as the developer’s advocate, working with our developer community and translating external developer needs into actionable product and documentation insights for internal teams. - Collaborate cross-functionally with Product, Engineering, Design, and Marketing to ensure Plaid delivers a best-in-class developer experience and to build solutions that engage, activate, and onboard new developers at scale. Qualifications - 5+ years of experience in Developer Relations, Developer Advocacy, or similar roles, or a combination of 2+ years in Developer Relations and 3+ years in related technical roles such as Software Engineering, Solutions Engineering, Implementation, or Sales Engineering. - Ability to write clear, idiomatic code in at least one widely used backend language and one frontend language. - Experience building sample applications and technical demos. - Experience writing high-quality developer documentation from scratch, and identifying gaps or opportunities in existing documentation. - Ability to quickly learn and clearly explain new technologies and concepts. - Strong developer empathy, with the ability to understand and communicate what matters most to developers. - Ability to thoughtfully leverage generative AI to accelerate your work while maintaining a high standard of quality in external-facing content. Requirements - Familiarity with OpenAPI. - Experience with web or mobile development. - Experience working on B2B APIs. - Experience building or growing developer communities around B2B APIs. - Strong presentation skills. - Experience creating technical content across formats such as slide decks, diagrams, web apps, or video. Benefits - Comprehensive benefit plan, including medical, dental, vision, and 401(k). - Additional compensation in the form(s) of equity and/or commission are dependent on the position offered. - Pay is based on factors such as scope and responsibilities of the position, candidate's work experience and skillset, and location. - Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

• Build and maintain internal engineering tooling that improves builder flow and reduces friction across the company. • Help support adoption of AI agentic coding tools through documentation, automation, and guidance. • Contribute to the development and operation of internally facing agents. • Help implement developer workflows, including guardrails and evaluation approaches that enable safe adoption of new tooling. • Support the development and operation of our internal agent platform. • Partner with teams across Engineering, Product, Sales, and G&A to understand where AI could accelerate their work or improve outcomes. • Contribute to measurement and feedback loops (usage, reliability, cost, and cycle time) to help quantify impact and guide iteration. • Help maintain documentation and enablement materials that support builders using the paved roads. • Participate in on-call to support internal users.

Role Description We are seeking a professional Mandarin-speaking Client Relations Officer to build strong relationships with customers and ensure their needs are met effectively. The ideal candidate is proactive, customer-oriented, and capable of maintaining positive client experiences. - Serve as the primary point of contact for Mandarin-speaking clients. - Handle client inquiries, concerns, and service requests promptly. - Build and maintain long-term client relationships. - Coordinate with internal teams to address customer needs and concerns. - Monitor client satisfaction and identify opportunities for improvement. - Maintain accurate client records and communication logs. - Support customer retention and engagement initiatives. Qualifications - Native or fluent Mandarin speaker. - Excellent communication and relationship-building skills. - Strong organizational and time-management abilities. - Ability to handle sensitive situations professionally. - Customer-focused mindset with strong attention to detail. - Ability to work in a fast-paced environment. Requirements - Experience in client relations, account management, or customer service. - Knowledge of CRM platforms and reporting tools. - Experience working with international customers. Company Description

• Support and work directly with developers, teams, and companies building with LiveKit, both commercially and in the community • Triage, file, and fix bugs, respond to support tickets, write sample and production-quality code, and update documentation and technical guides in service of customers • Collaborate and support community efforts, specifically around technical issues • Regularly meet with and follow up with LiveKit customers to ensure their continued success on the platform • Partner closely with Sales, BD, and Partnerships teams on strategy and support them in customer conversations