AAPC - American Academy of Professional Coders

Title: Group Product Manager-Education & Certification Location: USA Full Time Education Remote Department: Education Job Description: This is a Remote Role Do you thrive on defining the vision, strategy, and execution of education products and services with autonomy to make a real impact? Are you obsessed with creating a world-class student experience that helps them pursue and achieve their career goals? At AAPC, we are reimagining education delivery for over 300,000 members globally. This new role will lead a transformational stage in our industry, helping shape the future educational excellence and job readiness at scale for the business of healthcare workforce. The Group Product Manager, Education & Certification will lead the business and product strategy, market positioning, and lifecycle management of our education and certification products across both B2C and B2B segments. This role focuses on the full product lifecycle management, defining vision, strategy, and market approach, of our education and certification offerings, while partnering with our course design and content development, and software teams to deliver high-quality and best-in-class products. The Group Product Manager ensures our learning and certification portfolio meets market demands, achieves revenue and adoption growth goals, maintains a competitive and differentiated edge, and includes a clear approach for evaluating new opportunities and sunsetting nonperforming products. Key Responsibilities: - Product Strategy, Roadmap, Development, and Portfolio Planning & Performance - Define the vision, business strategy, and product rollout roadmap for education, certification, and publishing offerings across B2C and B2B audiences. - Align product goals with organizational priorities, market opportunities, and customer segment needs. - Develop segment-specific strategies that address the distinct needs of individual learners and enterprise, government, and academic partners. - Prioritize new product opportunities and enhancements based on market data, revenue potential, operational readiness, and stakeholder input. - Maintain a portfolio view of offerings to ensure the right balance of growth, sustain, and innovation initiatives. - Product Lifecycle Management - Own a structured lifecycle approach for assigned products from concept through growth, optimization, and retirement. - Define criteria and governance for identifying nonperforming or redundant products. - Develop and execute sunsetting plans that include customer impact assessment, communication strategy, migration paths, and revenue risk mitigation. - Partner with marketing, sales, learner support, and operations to ensure smooth transitions when products are retired or consolidated. - Market Research and Competitive Analysis - Conduct market and customer research to identify trends, learner and employer needs, and gaps in the market across B2C and B2B segments. - Monitor competitor offerings to inform product differentiation, pricing, and packaging strategies for each audience. - Business and Financial Management - Develop business cases, pricing models, packaging recommendations, and revenue forecasts for new and existing products in both B2C and B2B channels. - Track performance against KPIs, including revenue, enrollments, completion rates, adoption by enterprise clients, renewal trends, and customer satisfaction. - Recommend adjustments to improve product performance, margin, and long-term portfolio health. - Product Marketing and GTM - Partner with marketing to create go-to-market strategies, messaging, and campaigns tailored to B2C and B2B audiences. - Oversee product positioning, branding, and value propositions to ensure market resonance and consistent portfolio storytelling. - Support launch readiness across sales, marketing, training support, and customer success teams. - Cross-Functional Collaboration - Work closely with instructional design, content development, and technology teams to ensure product vision and market needs are met. - Partner with sales, marketing, and customer success to drive adoption, retention, and account expansion in B2B markets. - Collaborate with certification and credentialing stakeholders to ensure alignment with industry standards and credential integrity. - Performance Monitoring and Optimization - Review product analytics and customer feedback to drive ongoing improvements across content, experience, and commercial performance. - Identify and implement enhancements that improve learner outcomes, employer value, and business results. - Industry Awareness and Innovation - Stay informed about trends in online learning, certification, professional development, credentialing, and workforce needs. - Recommend innovations in delivery, technology, and business models that address both consumer and enterprise markets. - Key Success Indicators - Growth in enrollments and certification completions across B2C offerings. - Growth in adoption, renewals, and expansion across B2B and institutional offerings. - Market share growth in targeted education and certification segments. - Achievement of revenue and margin targets and growth goals for assigned products. - Positive learner and employer satisfaction and delight scores. - A healthy, streamlined portfolio demonstrated by clear lifecycle governance, including successful new product development, current product optimization, and retirement of nonperforming products. Qualifications / Skills: - 8+ years' experience in product management, preferably in education, e-learning, certification, or professional training industries (non-software products and experiences with education/continuing education as core focus). - 4+ years' experience in a product leadership or business unit leadership position, responsible for financial performance of a group of products and business unit. - Bachelor’s degree in business, marketing, education, or related field (MBA preferred). - Proven ability to manage the full product lifecycle, including clear experience with business cases, new product opportunity assessment and development, current product rationalization decisions, and sunsetting. - Demonstrated experience developing strategies for both B2C and B2B products, including differences in packaging, pricing, and go-to-market approaches. - Demonstrated ability to translate customer and business needs into product and initiative requirements, team level execution and deliverables that drive business outcomes. - Strong business acumen, including experience with P&L management, market analysis, forecasting, and pricing strategy. - International education product and localization experience a plus. - Excellent collaboration, communication, and stakeholder management skills, able to influence and align across cross-functional teams and an entire organization. - Data-driven decision-making with strong analytical and problem-solving abilities, capable of using data to guide prioritization, resources, and decision-making. - Familiarity with learning management systems, credentialing platforms, and emerging learning technologies a plus. - Excellent verbal and written communication skills, including technical and non-technical audiences. - Highly organized, self-directed, and comfortable managing multiple priorities in a fast-paced, results-driven environment. What We Offer - Competitive salary and benefits package. - Flexible, remote work environment. - The opportunity to make a significant impact on our business and work with a fun, collaborative team. - Professional development and growth opportunities. About AAPC: AAPC Values: DRIVEN | Self-starts and stays highly motivated to achieve ambitious goals. Shares contagious energy and enthusiasm liberally. Takes initiative without always being directed. Demonstrates confidence in decision-making and effectively balances autonomy and authority with accountability. HUMBLE | Learns, adapts, and improves relentlessly. Seeks feedback without insecurity and implements coaching. Recognizes others' contributions gratefully. Approaches work and relationships with an abundance mentality. Places the needs of others above self. TRANSPARENT| Integrity-centered, honest, truthful, and trustworthy in all aspects of work. Keeps commitments to external and internal parties. Holds self strictly accountable, valuing the trust placed in them by others. SUPPORTIVE | Empowers and uplifts others. Listens actively and responds with empathy and understanding. Prioritizes well-being and growth of team members and customers ahead of own interest. Faces challenges together, believing in collective strength and unity. INNOVATIVE | Entrepreneurial spirit with a scrappy mentality. Dreams big, sees opportunity, pursues full potential, and finds ways to accomplish the impossible. Rolls up sleeves and does real work. Works quickly, intelligently, and flexibly. AAPC is an Equal Opportunity Employer. This company is committed to fairness and equal opportunity in our hiring practices. We do not discriminate on grounds unrelated to a candidate's ability to perform the duties of the job. Our focus is on finding the best person for each role, based on merit and fit, to ensure success both for our company and for the individual’s professional growth. We are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, disability, religion, national origin, or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above-listed items.

Title: Group Product Manager-Education & Certification Location: Remote US Department: Education Full Time Education Mid Level Job Description: This is a Remote Role Do you thrive on defining the vision, strategy, and execution of education products and services with autonomy to make a real impact? Are you obsessed with creating a world-class student experience that helps them pursue and achieve their career goals? At AAPC, we are reimagining education delivery for over 300,000 members globally. This new role will lead a transformational stage in our industry, helping shape the future educational excellence and job readiness at scale for the business of healthcare workforce. The Group Product Manager, Education & Certification will lead the business and product strategy, market positioning, and lifecycle management of our education and certification products across both B2C and B2B segments. This role focuses on the full product lifecycle management, defining vision, strategy, and market approach, of our education and certification offerings, while partnering with our course design and content development, and software teams to deliver high-quality and best-in-class products. The Group Product Manager ensures our learning and certification portfolio meets market demands, achieves revenue and adoption growth goals, maintains a competitive and differentiated edge, and includes a clear approach for evaluating new opportunities and sunsetting nonperforming products. Key Responsibilities: - Product Strategy, Roadmap, Development, and Portfolio Planning & Performance - Define the vision, business strategy, and product rollout roadmap for education, certification, and publishing offerings across B2C and B2B audiences. - Align product goals with organizational priorities, market opportunities, and customer segment needs. - Develop segment-specific strategies that address the distinct needs of individual learners and enterprise, government, and academic partners. - Prioritize new product opportunities and enhancements based on market data, revenue potential, operational readiness, and stakeholder input. - Maintain a portfolio view of offerings to ensure the right balance of growth, sustain, and innovation initiatives. - Product Lifecycle Management - Own a structured lifecycle approach for assigned products from concept through growth, optimization, and retirement. - Define criteria and governance for identifying nonperforming or redundant products. - Develop and execute sunsetting plans that include customer impact assessment, communication strategy, migration paths, and revenue risk mitigation. - Partner with marketing, sales, learner support, and operations to ensure smooth transitions when products are retired or consolidated. - Market Research and Competitive Analysis - Conduct market and customer research to identify trends, learner and employer needs, and gaps in the market across B2C and B2B segments. - Monitor competitor offerings to inform product differentiation, pricing, and packaging strategies for each audience. - Business and Financial Management - Develop business cases, pricing models, packaging recommendations, and revenue forecasts for new and existing products in both B2C and B2B channels. - Track performance against KPIs, including revenue, enrollments, completion rates, adoption by enterprise clients, renewal trends, and customer satisfaction. - Recommend adjustments to improve product performance, margin, and long-term portfolio health. - Product Marketing and GTM - Partner with marketing to create go-to-market strategies, messaging, and campaigns tailored to B2C and B2B audiences. - Oversee product positioning, branding, and value propositions to ensure market resonance and consistent portfolio storytelling. - Support launch readiness across sales, marketing, training support, and customer success teams. - Cross-Functional Collaboration - Work closely with instructional design, content development, and technology teams to ensure product vision and market needs are met. - Partner with sales, marketing, and customer success to drive adoption, retention, and account expansion in B2B markets. - Collaborate with certification and credentialing stakeholders to ensure alignment with industry standards and credential integrity. - Performance Monitoring and Optimization - Review product analytics and customer feedback to drive ongoing improvements across content, experience, and commercial performance. - Identify and implement enhancements that improve learner outcomes, employer value, and business results. - Industry Awareness and Innovation - Stay informed about trends in online learning, certification, professional development, credentialing, and workforce needs. - Recommend innovations in delivery, technology, and business models that address both consumer and enterprise markets. - Key Success Indicators - Growth in enrollments and certification completions across B2C offerings. - Growth in adoption, renewals, and expansion across B2B and institutional offerings. - Market share growth in targeted education and certification segments. - Achievement of revenue and margin targets and growth goals for assigned products. - Positive learner and employer satisfaction and delight scores. - A healthy, streamlined portfolio demonstrated by clear lifecycle governance, including successful new product development, current product optimization, and retirement of nonperforming products. Qualifications / Skills: - 8+ years' experience in product management, preferably in education, e-learning, certification, or professional training industries (non-software products and experiences with education/continuing education as core focus). - 4+ years' experience in a product leadership or business unit leadership position, responsible for financial performance of a group of products and business unit. - Bachelor’s degree in business, marketing, education, or related field (MBA preferred). - Proven ability to manage the full product lifecycle, including clear experience with business cases, new product opportunity assessment and development, current product rationalization decisions, and sunsetting. - Demonstrated experience developing strategies for both B2C and B2B products, including differences in packaging, pricing, and go-to-market approaches. - Demonstrated ability to translate customer and business needs into product and initiative requirements, team level execution and deliverables that drive business outcomes. - Strong business acumen, including experience with P&L management, market analysis, forecasting, and pricing strategy. - International education product and localization experience a plus. - Excellent collaboration, communication, and stakeholder management skills, able to influence and align across cross-functional teams and an entire organization. - Data-driven decision-making with strong analytical and problem-solving abilities, capable of using data to guide prioritization, resources, and decision-making. - Familiarity with learning management systems, credentialing platforms, and emerging learning technologies a plus. - Excellent verbal and written communication skills, including technical and non-technical audiences. - Highly organized, self-directed, and comfortable managing multiple priorities in a fast-paced, results-driven environment. What We Offer - Competitive salary and benefits package. - Flexible, remote work environment. - The opportunity to make a significant impact on our business and work with a fun, collaborative team. - Professional development and growth opportunities.

• Accurately code medical records for evaluation and management services, ancillary services, surgical procedures, and diagnoses • Ability to work independently and meet project deadlines • Stay updated about new coding rules as codes routinely change • Responsible and accountable for maintaining the confidentiality, integrity, and availability of protected health information. • Follow HIPAA security policies and procedures affecting your job, and report any suspected or actual violation or breach • Prepare coding reports for customers and AAPC Services manager • Requires long periods of time sitting and using keyboard and mouse • Meet and maintain department production and quality standards

• Accurately code medical records for evaluation and management services, ancillary services, surgical procedures, and diagnoses • Ability to work independently and meet project deadlines • Stay updated about new coding rules as codes routinely change • Responsible and accountable for maintaining the confidentiality, integrity, and availability of protected health information • Follow HIPAA security policies and procedures affecting your job, and report any suspected or actual violation or breach • Prepare coding reports for customers and AAPC Services manager

• Accurately code medical records for evaluation and management services, ancillary services, surgical procedures, and diagnoses • Ability to work independently and meet project deadlines • Stay updated with new coding rules as codes routinely change • Responsible and accountable for maintaining the confidentiality, integrity, and availability of protected health information • Follow HIPAA security policies and procedures affecting your job, and report any suspected or actual violation or breach • Prepare coding reports for customers and Coding Services Manager • Requires long periods of time sitting and using keyboard and mouse • Meet and maintain department production and quality standards

• Accurately code medical records for all inpatient services • Follow current ICD-10-CM and PCS coding guidelines • Accurately assign POA (Present on Admission) indicators • Understand and apply MS-DRGs and APR-DRGs • Abstract additional client elements (ie: providers, surgical dates, etc) • Ability to communicate effectively with Clinical Documentation Improvement specialists and reconcile DRGs • Ability to work independently and meet project deadlines • Stay updated about new coding rules as codes routinely change • Responsible and accountable for maintaining the confidentiality, integrity, and availability of protected health information • Follow HIPAA security policies and procedures affecting your job, and report any suspected or actual violation or breach • Requires long periods of time sitting and using keyboard and mouse • Meet and maintain department production and quality standards

This is a remote role ABOUT AAPC AAPC (www.aapc.com) is the world's largest and fastest-growing healthcare training, certification, and solutions association, serving more than 300,000 members across medical coding and revenue cycle management. Our digital products are the primary way members learn, grow, and advance their careers — and we're investing heavily in making those experiences world-class. POSITION SUMMARY We're looking for a curious, versatile UX Designer to help shape the future of our digital products — from early-stage concepts to polished, tested experiences. This is a generalist role with real range. Some weeks you’ll be deep in strategy, shaping a brand-new product from nothing but a fuzzy idea. Other weeks you’ll be iterating on a checkout flow or analyzing A/B test results. You’ll partner directly with product, marketing, and engineering, and report to a senior UX/CX leader who values craft, autonomy, and a point of view. This is not primarily a UI or visual design role — but you have a strong eye for good design, understand brand consistency, and can tell the difference between something that merely works and something that feels right. If you get energized by ambiguous problems and love seeing your work ship, you’ll thrive here. KEY RESPONSIBILITIES • Translate ambiguous problems and early-stage concepts into user flows, wireframes, prototypes, and testable hypotheses • Own UX across full product development cycles — from discovery and strategy through launch and iteration • Design and execute A/B tests and usability studies to improve conversion, engagement, and member satisfaction • Partner with marketing and product to align experience design with member needs and business goals • Collaborate closely with engineering to ship high-quality UI with attention to detail • Contribute to and help evolve our design system and component library in Figma • Bring a perspective on what good looks like — and the craft to execute it REQUIRED QUALIFICATIONS • 4+ years of professional UX design experience (agency or in-house) • A portfolio demonstrating strategic thinking, end-to-end process, and strong visual execution • Expert-level Figma skills • Hands-on experience with A/B testing and data-informed design iteration • Strong written and verbal communication skills — you can present your thinking to stakeholders who aren't designers • Demonstrated intellectual curiosity: you ask questions others don't, and you pursue answers independently NICE TO HAVE • Experience with VWO or similar A/B testing platforms • Familiarity with Jira and agile product development workflows • Comfort working with code or AI-assisted prototyping tools (vibe coding, Cursor, Windsurf, Claude Code, etc.) • Agency background or experience across multiple industries or verticals • Exposure to healthcare, professional associations, or membership organizations WHAT WE OFFER • Comprehensive benefits package including medical, dental, and vision insurance • Health Savings Account (HSA) • Generous PTO and paid holidays • 401(k) retirement plan • Fully remote work environment AAPC VALUES • DRIVEN | Self-starts and stays highly motivated to achieve ambitious goals. Takes initiative without always being directed. Demonstrates confidence in decision-making. • HUMBLE | Learns, adapts, and improves relentlessly. Seeks feedback without insecurity. Recognizes others' contributions gratefully. • TRANSPARENT | Integrity-centered, honest, and trustworthy in all aspects of work. Holds self strictly accountable. • SUPPORTIVE | Empowers and uplifts others. Listens actively and responds with empathy. Prioritizes well-being and growth of team members. • INNOVATIVE | Entrepreneurial spirit with a scrappy mentality. Dreams big, sees opportunity, and finds ways to accomplish the impossible. EQUAL OPPORTUNITY EMPLOYER AAPC is an Equal Opportunity Employer. This company is committed to fairness and equal opportunity in our hiring practices. We do not discriminate on grounds unrelated to a candidate's ability to perform the duties of the job. Our focus is on finding the best person for each role, based on merit and fit, to ensure success both for our company and for the individual's professional growth. We do not discriminate in employment and personnel practices on the basis of race, sex, age, disability, religion, national origin, or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above-listed items. We are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, disability, religion, national origin, or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above-listed items.

This is a remote contract position AAPC is seeking certified adjunct instructors to facilitate our CPB and CPC Job Ready courses. At AAPC we help take our students from the start of their careers to the peak, by unlocking their potential. The Job Ready program guides students through the most difficult certification exam concepts while preparing them for the workforce. Classes are held twice a week from 7p-9p ET or 9p-11p ET. Top applicants will be subject matter experts who are technologically driven, motivated, meticulous, and have experience teaching in a physical classroom or virtual environment. Job duties: - Facilitate online curriculum by conducting weekly lectures and lab (Practicode®) - Utilize digital course materials and electronic code books in lessons - Hold weekly office hour after lab sessions - Monitor and measure student participation, attendance, and completion of assignments and assessments - Record attendance - Respond to student queries within 48 business hours - Adhere to all Instructor policies and procedures - Attend faculty meetings and contribute to process improvement efforts Qualifications: - AAPC Instructor credential (CPC-I) and the CPC and/or CPB credential - Minimum 3 years healthcare business experience - Minimum 2 years teaching experience (online experience preferred) - Strong interpersonal, communication and time-management skills - Advanced technological skills - Ability to effectively demonstrate how to solve billing and coding cases AAPC Values: DRIVEN | Self-starts and stays highly motivated to achieve ambitious goals. Shares contagious energy and enthusiasm liberally. Takes initiative without always being directed. Demonstrates confidence in decision-making and effectively balances autonomy and authority with accountability. HUMBLE | Learns, adapts, and improves relentlessly. Seeks feedback without insecurity and implements coaching. Recognizes others' contributions gratefully. Approaches work and relationships with an abundance mentality. Places the needs of others above self. TRANSPARENT| Integrity-centered, honest, truthful, and trustworthy in all aspects of work. Keeps commitments to external and internal parties. Holds self strictly accountable, valuing the trust placed in them by others. SUPPORTIVE | Empowers and uplifts others. Listens actively and responds with empathy and understanding. Prioritizes well-being and growth of team members and customers ahead of own interest. Faces challenges together, believing in collective strength and unity. INNOVATIVE | Entrepreneurial spirit with a scrappy mentality. Dreams big, sees opportunity, pursues full potential, and finds ways to accomplish the impossible. Rolls up sleeves and does real work. Works quickly, intelligently, and flexibly. AAPC is an Equal Opportunity Employer. This company is committed to fairness and equal opportunity in our hiring practices. We do not discriminate on grounds unrelated to a candidate's ability to perform the duties of the job. Our focus is on finding the best person for each role, based on merit and fit, to ensure success both for our company and for the individual’s professional growth. We are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, disability, religion, national origin, or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above-listed items.

Role Description This can be a Remote or Hybrid role. This Role Is Not for Everyone. AAPC Services is scaling, and we are looking for a very specific type of person. This is not a maintenance role. This is not a “keep clients happy” role. This is a growth seat. You will own relationships, shape solutions, and directly influence revenue. You will be expected to think like an operator, act like a consultant, and partner like a trusted advisor. You will sit between Sales and Delivery and make both better. If you are the type of person who wants clear instructions and a narrow scope, this is not your role. If you want ownership, visibility, and the ability to materially impact outcomes, keep reading. What You Will Own - Growth Within Accounts - Own a portfolio of clients and be accountable for retention and expansion. - Build relationships that go beyond vendor and become trusted partner. - Identify, create, and close expansion opportunities within your accounts. - Lead conversations that move clients forward, not just update them. - Flawless Client Kickoffs - Run kickoff meetings that set a high standard from day one. - Align scope, timelines, stakeholders, and success metrics with precision. - Anticipate risks before they become problems. - Create immediate confidence that AAPC knows exactly what it is doing. - Solution Design and Deal Shaping - Partner with Sales to scope and win new business and expansions. - Lead discovery that uncovers root problems, not just surface symptoms. - Design services solutions that are both compelling and executable. - Translate complex operational challenges into clear, valuable solutions. - Ensure what we sell delivers measurable outcomes. - Trusted Advisor Mindset - Bring perspective, not just participation. - Challenge clients when needed and guide them toward better outcomes. - Connect data, performance, and strategy in a way clients understand. - Make AAPC difficult to replace. What Makes You Different - You do not wait to be told what to do. - You are comfortable in high-stakes conversations. - You think commercially, not just operationally. - You can zoom out to strategy and zoom in to execution. - You take full ownership of outcomes. What You Bring - Proven ability to manage and grow client relationships. - Strong understanding of healthcare revenue cycle. - Confidence presenting to and advising executive stakeholders. - Experience in discovery, scoping, or solution design. - Ability to balance multiple priorities. - High standards for yourself and your work. - Strong Signal Experience. - Experience in consulting, services, or Sales Engineer roles. - Background in coding, billing, auditing, or compliance. - Certifications such as CPC, CRC, CPMA, or CPB. - Experience with Salesforce, Gong, or similar tools. What You Get - Real ownership, not just responsibility. - Direct visibility into meaningful work and outcomes. - Ability to influence both sales and delivery. - A team that values performance, not politics. The Bottom Line If you are driven, commercially minded, comfortable owning outcomes, and motivated by impact, you will do very well here. If not, you probably will not enjoy this role. AAPC is an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, disability, religion, national origin or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above listed items.

This is a Remote Role The Role: AAPC’s Training department is seeking an Instructor Operations Manager to support and lead faculty within its Instructor-Led Training department. This role is responsible for faculty support, onboarding, coaching, performance oversight, and day-to-day issue resolution across live virtual courses. The Instructor Operations Manager plays a key role in ensuring instructors are prepared, supported, and held to consistent quality standards while helping maintain a strong student experience. If you are an experienced education leader who thrives in a fast-paced virtual environment and is passionate about supporting instructors, solving problems, and driving consistency, we want to hear from you. What You’ll Do · Serve as the primary point of contact for faculty inquiries, concerns, issues, and class-related needs · Provide timely support and troubleshooting for matters affecting class delivery, faculty readiness, student experience, and operational continuity · Lead faculty onboarding, orientation, and readiness support to ensure instructors are prepared for launch · Conduct regular team meetings and individual check-ins with faculty · Deliver ongoing coaching, guidance, and development to support faculty effectiveness and consistency · Conduct faculty observations, evaluations, and performance reviews using recordings, metrics, student feedback, and other quality measures to provide actionable feedback and support faculty performance · Provide subject matter expertise and instructional guidance to faculty as needed · Manage faculty professional development and ongoing training initiatives What a Day in the Life May Include · Responding to faculty questions, concerns, and urgent class-related issues · Troubleshooting instructor needs that may affect live class delivery or the student experience · Onboarding new faculty and ensuring they are prepared with the tools, systems, and guidance needed to be successful · Providing ongoing support and training to current faculty · Reviewing class recordings and performance data to evaluate teaching quality and consistency · Monitoring trends in faculty performance, engagement, and student feedback · Coaching faculty through opportunities for improvement and reinforcing standards and expectations · Supporting schedule planning, coverage needs, and other operational priorities to maintain continuity across programs Qualifications / Experience You’ll Need · Current and valid AAPC certification · Prior teaching experience in corporate training or adult education required · 3+ years of related professional experience · Bachelor’s degree or equivalent experience · Prior experience teaching or supporting online learning preferred · Experience leading, mentoring, coaching, or evaluating instructors, educators, or faculty preferred · Strong verbal and written communication skills · Strong organizational skills and the ability to manage multiple priorities with urgency · Ability to analyze performance data, identify trends, and provide actionable feedback · Proficiency in Microsoft Office Suite · Ability to work cross-functionally and navigate issues involving faculty, students, systems, and operations What We Offer: - Flexible telecommuting options - Competitive compensation based on experience - Comprehensive benefits package including medical, dental, and vision insurance - Generous PTO and Holiday Pay Who We Are: Our mission is to advance the business of healthcare by providing professional training, industry-standard certifications, and comprehensive solutions to individuals and organizations across medical coding, billing, auditing, compliance, and practice management. We are humble, integrity-centered, passionate, respectful and entrepreneurial. We approach work and relationships with an abundance mentality, are trustworthy and transparent in all aspects of work, appreciate the benefits of diversity and never discriminate. We are open to new ideas, work quickly, intelligently, flexibly and Deam Big to find ways to accomplish the impossible. #WeAreAAPC. AAPC is an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above listed items. We are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, disability, religion, national origin, or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above-listed items.