• Ensure accurate, consistent application of ASC 606 through analysis of complex deals and contract modifications • Complete all required month-end close activities including revenue recognition, journal entries, and management reporting • Maintain technical accounting memoranda and revenue policies under ASC 606 • Prepare and assess technical revenue workbooks and analyze revenue fluxes • Identify, evaluate, and implement automation improvements to enhance efficiency and accuracy of technical revenue assessments • Lead audit support and SOX control documentation for revenue

• Deliver outstanding technical support via emails and chats • Build strong and lasting customer relationships • Keep up with evolving tools and technology • Handle sensitive customer data with care and security • Apply the latest and greatest customer happiness practices • Maintain deep understanding of client solutions and meet KPI • Communicate with developers and cross-functional specialists.

• Provide technical support for telecom transport issues • Work directly with CLECs and ILECs to troubleshoot and resolve customer transport issues • Handle inbound and outbound technical calls from customers, agents, and transport partners • Create and manage internal and carrier trouble tickets • Provide professional and courteous support via phone, email, and chat • Log and document all interactions, issues, and resolutions efficiently and accurately • Identify the source of problems and advise customers and internal teams on appropriate next steps • Provide end-user training and education on telecom systems and troubleshooting procedures • Collaborate with other departments and team members to resolve complex service issues

• Identify new business opportunities, generate leads, and implement business development initiatives for domestic and overseas audio brands • Build and maintain long-term relationships with customers and partners (SoC, ODM, IDH) to provide tailored solutions and ensure positive experiences • Conduct market research to track industry trends and competitors • Provide technical support and expertise during the sales and business development process, including product demonstrations, reports, technical presentations, and training sessions • Travel within Guangdong province (including Zhuhai, Dongguan, Shenzhen, etc.) and occasionally to other locations nationally and internationally for customer meetings, trade shows, and industry events • Manage ODM and IDH data in CRM systems, develop and maintain ODM partnerships, and act as a liaison between Western brand customers and Eastern supply chain partners