Support Engineer Remote Jobs in Hawaii (US)

This page tracks remote support engineer openings that are location-eligible for Hawaii.

Open jobs

1,437

Hiring companies this week

Salary sample

$25 - $125,000

Jobs added last hour

Strict location onlyShow closed jobs

Post Date

Minimum Salary

Experience

1437 Jobs

1022 Companies

IT Support Technician

Tyson & Mendes LLP

We’re one of the fastest-growing civil defense firms in the country—known for breaking the mold of the traditional law firm. Our dynamic, diverse team of trial attorneys delivers exceptional results, from landmark cases to numerous defense verdicts across the nation. We invest in our people with specialized training in our proven defense methods, clear paths to leadership, and robust professional development.

Support Engineer3 hours ago

Full Time Remote Mid LevelTeam 201-500

Role Description TYSON & MENDES is looking for an IT Help Desk Technician to be remote support assisting firm employees nationwide. This candidate is responsible for troubleshooting issues and determining the best course of action for a solution, as well as problem-solving for multiple locations and platforms including ongoing technical support to remote area networks, Internet, and EDI communications. A successful IT Technician must have a good, working knowledge of computer software and hardware and a variety of internet applications, networks, Microsoft 365, and Windows operating system. The ideal candidate will also have great troubleshooting abilities, a sense of urgency, and attention to detail. This position is either an 8:30am-5:00pm or 9:00am-6:00pm Pacific Time shift. You will report directly to the IT Supervisor. Responsibilities - Administer end-user workstations and support end-user activities utilizing Microsoft Windows - Analyze and resolve network hardware and software failures if/when they occur - Daily management and training of network devices and security, Document Management Systems, Microsoft Office Suite, WAN/LAN, including remote computing solutions and desktop support - Ability to translate technology to non-technical staff and users - Provide orientation and guidance to users on how to operate new software and computer equipment - Maintenance and dissemination of desktop hardware including peripherals and hardware driver installation - Identify and resolve issues related to desktop hardware and software issues both locally and at remote locations - Ability to research and collaborate in resolving issues associated with software applications - Maintain records/logs of repairs and fixes within ZenDesk - Other priorities and projects as assigned Qualifications - 2+ years of relevant work experience in a service desk or help desk role - Associates’ degree or higher in Computer Science, Engineering, or a related discipline - CompTIA A+ certification preferred - Experience working in ZenDesk, ServiceNow, FreshDesk or a similar ticketing system preferred - Experience working with and troubleshooting wireless network support - Experience working in a Windows, Microsoft 365, Exchange, and Azure environment - MacOS and iOS knowledge/experience a plus - Working knowledge of LAN/WAN networking - Ethernet, cabling, hubs, network protocols, printers/scanners/copiers, LCDs, and multimedia presentation technologies support - Excellent ability to troubleshoot hardware and software issues - Excellent technical and problem-solving skills - Outstanding organizational and time-management skills - Excellent written and communications skills - Excellent interpersonal skills and an understanding of technical resources - Outstanding sense of urgency - Experience working in an ITIL or ITSM environment required - Experience writing and/or contributing to team documentation library preferred Requirements - The hourly pay range of $25-35/hour, depending on experience - Overtime paid at 1.5× the regular hourly rate, as needed - Comprehensive benefits coverage offered, including plans available at zero employee cost (average annual employee contribution for health/vision/dental coverage is $700-1,700) - Employee Assistance Program through HealthAdvocate - Employees benefit from a 401(k) program that includes a 100% match on the first 3% contributed and a 50% match on the following 4-5% - Vacation time is accrued annually at the employee’s base rate - Paid parental leave at base pay - Employees receive a monthly technology reimbursement of $60 Benefits - 37.5-hour standard workweek designed to promote balance and prevent burnout - Internal diversity and inclusion programs, such as the Women’s Initiative and Young Professionals Initiative - Firm-wide charitable giving program - Numerous social and off-site events each year to enrich your relationships with your colleagues

Microsoft Windows Microsoft Office ServiceNow Azure macOS iOS ITSM

View details: IT Support Technician

United States

$25 - $35 / hour

Apply

L1 Technical Support Engineer

Abnormal

Abnormal AI is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law.

Support Engineer5 hours ago

Full Time Remote Mid LevelTeam 1,001-5,000

Role Description You're an experienced, customer-obsessed technical support professional with a passion for solving complex problems in high-stakes environments. With 4+ years of experience, you've developed a track record of supporting enterprise customers, driving technical investigations, and advocating for continuous product improvement. You're energized by the evolving threat landscape in email and SaaS security, and you're excited to support a platform that uses behavioral AI to stop the attacks others miss. You're equal parts communicator, troubleshooter, and customer champion—committed to delivering exceptional support and building customer trust at every step. Qualifications - A technically curious and customer-focused support professional with 4+ years of experience in technical support, ideally within cybersecurity, enterprise SaaS, or API-driven platforms. - Knowledgeable in email security fundamentals, SaaS environments, and cloud ecosystems such as Microsoft 365, Google Workspace, Slack, Okta, Splunk, CrowdStrike, Cortex SOAR, REST APIs, and Zoom. - Skilled at troubleshooting complex technical issues, analyzing logs, and partnering cross-functionally with Engineering and Product teams to drive resolution. - An excellent communicator who can clearly explain technical concepts to both technical and non-technical audiences. - Familiar with tools like Salesforce, Jira, and Confluence to manage workflows and collaboration effectively. - Someone who values continuous learning, operational efficiency, and delivering exceptional customer experiences. - Comfortable leveraging AI-powered tools and GPT-based assistants to improve troubleshooting, workflows, and support outcomes. Requirements - 4+ years of experience in technical support within cybersecurity, SaaS, or enterprise technology environments. - Strong understanding of email security concepts and modern cloud/SaaS ecosystems. - Experience troubleshooting APIs, integrations, and enterprise platform configurations. - Ability to investigate and resolve technical issues through log analysis and cross-functional collaboration. - Strong written and verbal communication skills. - Experience working with Salesforce, Jira, Confluence, or similar support and collaboration tools. - Customer-first mindset with a strong focus on problem-solving and operational excellence. - Experience using AI tools or AI-powered support platforms is highly preferred. Benefits - Actual compensation will be determined based on several non-discriminatory factors including skills, experience, qualifications, and geographic location. - This role may be eligible for bonus or incentive compensation, equity, and a comprehensive benefits package. - Base salary range: $31.25 — $44.96 USD Company Description Abnormal AI is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law.

AI Google Workspace Slack Okta Splunk REST API Zoom Salesforce JIRA Confluence

View details: L1 Technical Support Engineer

United States

$31 - $45 / hour

Apply

Technical Support Team Lead

Automattic

We are passionate about making the web a better place. Fully distributed since 2005.

Support Engineer7 hours ago

Full Time Remote SeniorTeam 1,001-5,000Since 2005H1B Sponsor

Company Site LinkedIn

• Manage, mentor, and develop a team of Technical Support Engineers, fostering a collaborative and high-performing environment that provides a world-class experience for our customers. • Set clear performance goals and expectations, and ensure they are met by regularly assessing individual and team performance, as well as providing timely feedback and coaching. • Lead by example as a player-coach, directly engaging with customers by answering complex technical questions, performing website performance audits, and migrating customer websites. • Serve as a point of escalation, resolving complex or difficult customer interactions in a positive way. • Identify, develop, and implement new strategies to drive improvements in customer satisfaction, team efficiency, and the overall quality of our product offering. • Actively monitor and report on the performance of our support team to ensure standards, policies, and SLAs are consistently met or exceeded. • Create and deliver training programs and materials to enhance the technical and customer-facing skills of the team. • Manage scheduling, including reviewing and approving time-off requests, adjusting schedules for coverage, and arranging extra coverage from third-party contractors. • Collaborate with the Head of Support to design and implement changes based on the needs of the department, the company, and our customers. • Conduct scheduled one-on-one meetings with your team, taking time to connect with them as well as providing feedback and coaching to help them further develop in their career.

WordPress

View details: Technical Support Team Lead

United States

$40K - $60K / year

Apply

Underwriting Support Junior Analyst

Ledgebrook

Modernizing the Specialty insurance industry

Support Engineer8 hours ago

Full Time Remote JuniorTeam 51-200Since 2021H1B No Sponsor

Company Site LinkedIn

Role Description Looking to kick-start your career in a fast-growing, high-potential industry? Do you enjoy figuring things out, clicking through new tools, organizing digital chaos, and making sense of constantly changing systems? If you answered yes to above - join us as an Underwriting Support Junior Analyst and dive head-first into the world of specialty insurance - no prior experience required. At Ledgebrook, we’re building a next-generation insurance company from the ground up, and we’re looking for curious, detail-oriented, and tech-comfortable individuals who want to be part of something big. You’ll work alongside our experienced team to learn the ropes of how insurance really works - from the inside out. This isn’t your typical corporate job. This is your chance to join a US-based insurtech startup that’s scaling rapidly and building new ways of doing business. You’ll gain hands-on exposure to real-world insurance processes, tools, and decision-making from day one - with mentorship and space to grow. What You’ll Learn and Do - Support underwriters and operations staff by helping process new business submissions and manage documents - Communicate with insurance brokers and internal teams to collect key information - Assist in reviewing submission data and helping assess risk - Learn how to navigate insurance software systems and maintain organized records - Contribute to continuous improvement - your ideas matter here! - Get trained in the US insurance market, understand our products, and grow your technical and analytical skills Why This Role is a Game-Changer - Break into the Insurance Industry – one of the world’s most stable, respected, and intellectually rich sectors - Join an Insurtech Startup – work directly with professionals building innovative tools and processes - Shape the Future – we’re early-stage, so there’s room for you to have a real impact - Grow Fast – with on-the-job training and access to senior talent, you’ll develop both industry knowledge and transferable skills - No Experience? No Problem – We’ll teach you everything you need to know. - Show us what you’ve got – we value initiative over titles Qualifications - A passion for delivering world-class customer service to our internal and external customers - Intellectual curiosity and a strong desire for innovation, rather than following the status quo - A hunger for continuous learning and opportunities to grow - Agile prioritization skills coupled with a keen sense of urgency - we balance getting it right with getting it done right now - A strong drive and desire to win together as a high-performing team - A moral compass to "do the right thing, period." We have zero tolerance for toxic behaviors - An eagerness to actively participate and connect with the whole team, across remote locations - An honest, transparent communication style - A proactive, solution-oriented mindset. We don’t look for blame, we look for the solution Requirements - You’re a Great Fit If You Are: - Tech-savvy, quick with your mouse and keyboard, and comfortable clicking through tools and systems you’ve never seen before - Don’t get overwhelmed when things change – you adapt, learn, and keep going - A quick learner with a sharp eye for detail - Strong communicator who are comfortable working in English (written and spoken) in a fast-paced environment - Curious, driven, and ready to ask questions - Organized and self-motivated – you take ownership of your tasks - Eager to grow into a long-term career in operations, insurance, or tech Nice to Have (but Not Required) - A degree in economics, business, finance, or a related field - Experience working in a startup or dynamic work environment - Familiarity with tools like Google Workspace or Excel Benefits - Full onboarding and mentoring from industry experts - A collaborative, transparent, and international company culture - Real opportunity to grow within a company that’s expanding rapidly - Remote-friendly setup - The chance to be part of something new, exciting, and meaningful

Google Workspace Excel

View details: Underwriting Support Junior Analyst

Worldwide

Apply

Support Engineer

LocalStack

LocalStack - tools and services that revolutionize the development flow for modern cloud&AI applications.

Support Engineer8 hours ago

Full Time Remote Mid LevelTeam 11-50Since 2017H1B No Sponsor

Company Site LinkedIn

Role Description We are a fast-growing Series A startup building cutting-edge technology to revolutionize cloud development processes and support highly efficient dev&test feedback loops. At its core, LocalStack provides a high-fidelity emulator and local cloud development platform. Imagine developing cloud applications and data pipelines entirely on your local machine within a lightweight cloud sandbox, running in Docker! Our mission is to empower developers to rapidly build and test their cloud applications, allowing for a more enjoyable dev experience, and saving valuable time and resources. LocalStack has a large and active open-source community (57k+ stars on GitHub) with over 100k active users worldwide and 290M+ downloads to date. Our customer base ranges from SMBs to Global Fortune 500 companies. We are sustainably growing our globally distributed team across sectors. LocalStack is headquartered in Zurich/Switzerland 🇨🇭, with a main engineering office in Vienna/Austria 🇦🇹 and remote team members from 🇺🇸 the US, 🇫🇷 FR, 🇬🇧 UK, 🇨🇦 CA, 🇪🇸 ES, and many more countries. This is the right opportunity for a person with: - 2–4 years in a technical support role - Experience in handling complex customer issues in a production environment - A strong background in API design and build - A strong background in debugging distributed systems and cloud-based architectures ✅ What you will be working on/responsible for: - Ensure reliable L2 support coverage for our Brazilian client Itau during BRT hours as the primary responsibility, balancing workload with existing team structure. - Work independently to investigate and resolve customer issues, including reproducing complex scenarios using various technologies. - Where capacity permits, extend support to other Americas-based customers without delay or handover bottlenecks. - Ensure clear, empathetic, and professional communication with customers (both written and verbal) to maintain a high standard of service. Qualifications - Proficient in any major programming language (preferably Python) (required) - Knowledge of PowerShell, Bash, or other scripting languages (advantageous) - Strong expertise in AWS (required) - Experience with Docker and container networking (required) - Experience with IaC tools such as Terraform, Pulumi, AWS CDK/SDK (required) - Familiarity with Kubernetes and Helm (advantageous) - Familiarity with Azure or other cloud platforms (advantageous) - Familiarity with Snowflake (nice to have) - Proficiency with Git and GitHub — branching, pull requests (required) - Experience with CI/CD pipelines — GitHub Actions, GitLab CI, or similar (advantageous) - Strong understanding of Linux, macOS, and Windows - Skilled in reading and analysing logs to identify and reproduce issues - Familiarity with relational and non-relational database systems - Excellent written communication — ticket responses, documentation in both English and Portuguese - Strong verbal communication skills for screen-sharing sessions and live troubleshooting in both English and Portuguese - Comfortable using AI tools (e.g. LLMs, MCPs, AI-assisted IDEs) as part of a support workflow - Able to critically evaluate AI-generated output — verifying suggestions against documentation, logs, and real behaviour rather than applying them blindly Benefits - Fully remote - Competitive salary - Annual company retreat - 2 extra company-wide holidays - Friendly and inclusive workplace culture (community guilds and online company events) Values we hold in LocalStack - Care: we create with compassion. We prioritize empathy and understanding in every interaction. - Ownership: we own the outcome. We take responsibility for our work and are passionate about its impact. - Openness: we build trust together. We build trust through open communication and honest feedback. - Courage: we dare to innovate. We embrace bold challenges and take calculated risks to move the needle. - Excellence: we chase the extraordinary. We chase excellence by pushing boundaries and delivering results that go beyond the ordinary. We'd love to hear from you! Join us in shaping the future of cloud development at LocalStack. To apply, follow the LI application process or apply on our career page. Make sure to include a short motivation outlining why you are the perfect candidate for this role. If your profile looks like a good match we will be in touch to organize further steps within 2 weeks. Please note, that due to a high volume of candidates, we cannot offer personalized feedback to each candidate.

Docker GitHub Distributed Systems Python PowerShell Shell AWS Infrastructure as Code Terraform Pulumi SDK Kubernetes Helm Azure Snowflake Git CI/CD GitHub Actions GitLab CI Linux macOS Microsoft Windows AI

View details: Support Engineer

Americas + 1 more

Apply

Operations Technical Support Specialist – 6

Altium Packaging

Customer Centric Packaging Solutions. Always Made Right®

Support Engineer2 days ago

Full Time Remote SeniorTeam 1,001-5,000H1B No Sponsor

Company Site LinkedIn

• Serve as a first responder for critical operational events, including unplanned extended downtime, major blow molding or downstream equipment failures, major line startup or restart failures, chronic defect, scrap, or throughput crises • Deploy to any U.S. or Canada plant on a moment’s notice to assess conditions, stabilize operations, and execute immediate corrective action • Act as on-site technical leader during escalation events, partnering directly with Plant Managers, Operations Leaders, and Maintenance Leaders • Lead structured root cause analysis and ensure corrective actions are implemented, verified, and sustained • Provide hands-on technical leadership across maintenance and production systems • Troubleshoot complex mechanical, hydraulic, pneumatic, electrical, and controls-related issues directly on the plant floor • Support execution—not just design—of corrective actions alongside plant teams • Major PM/Overhaul work • Operate Blow Mold production line in emergency situations • Build sustainable technical capability across operators and maintenance technicians • Deliver hands-on, floor-based training (1:1 or small group) across maintenance and production • Identify recurring issues and systemic gaps impacting safety, quality, cost, or delivery • Reinforce strict adherence to safety standards, PPE, and environmental regulations during all intervention and recovery activities • Document root causes, corrective actions, and lessons learned from each deployment.

View details: Operations Technical Support Specialist – 6

United States

Apply

Operations Technical Support Specialist

Altium Packaging

Customer Centric Packaging Solutions. Always Made Right®

Support Engineer2 days ago

Full Time Remote SeniorTeam 1,001-5,000H1B No Sponsor

Company Site LinkedIn

• Serve as a first responder for critical operational events • Deploy to any U.S. or Canada plant on a moment’s notice to assess conditions, stabilize operations, and execute immediate corrective action • Act as on-site technical leader during escalation events, partnering directly with Plant Managers, Operations Leaders, and Maintenance Leaders • Lead structured root cause analysis and ensure corrective actions are implemented, verified, and sustained • Provide hands-on technical leadership across maintenance and production systems • Troubleshoot complex mechanical, hydraulic, pneumatic, electrical, and controls-related issues directly on the plant floor • Major PM/Overhaul work • Build sustainable technical capability across operators and maintenance technicians • Deliver hands-on, floor-based training (1:1 or small group) across maintenance and production • Identify recurring issues and systemic gaps impacting safety, quality, cost, or delivery • Reinforce strict adherence to safety standards, PPE, and environmental regulations during all intervention and recovery activities • Document root causes, corrective actions, and lessons learned from each deployment.

View details: Operations Technical Support Specialist

United States

Apply

Operations Technical Support Specialist – 4

Altium Packaging

Customer Centric Packaging Solutions. Always Made Right®

Support Engineer2 days ago

Full Time Remote SeniorTeam 1,001-5,000H1B No Sponsor

Company Site LinkedIn

• Serve as a first responder for critical operational events, including: • Deploy to any U.S. or Canada plant on a moment’s notice to assess conditions, stabilize operations, and execute immediate corrective action. • Act as on-site technical leader during escalation events, partnering directly with Plant Managers, Operations Leaders, and Maintenance Leaders. • Lead structured root cause analysis and ensure corrective actions are implemented, verified, and sustained. • Provide hands-on technical leadership across maintenance and production systems, including: • Troubleshoot complex mechanical, hydraulic, pneumatic, electrical, and controls-related issues directly on the plant floor. • Support execution—not just design—of corrective actions alongside plant teams. • Build sustainable technical capability across operators and maintenance technicians, with a specific focus on: • Deliver hands-on, floor-based training (1:1 or small group) across maintenance and production. • Identify recurring issues and systemic gaps impacting safety, quality, cost, or delivery. • Reinforce strict adherence to safety standards, PPE, and environmental regulations during all intervention and recovery activities. • Document root causes, corrective actions, and lessons learned from each deployment.

View details: Operations Technical Support Specialist – 4

United States

Apply

Help Desk Support Engineer

Hood Container Corporation

Mill to Market: One Company, Endless Solutions

Support Engineer3 days ago

Full Time Remote JuniorTeam 1,001-5,000H1B No Sponsor

Company Site LinkedIn

• Support hours for the organization are Monday through Friday 8AM to 6PM Eastern. • The role will have after-hours support based on a rotation to be assigned by the Help Desk Manager. • Serve as a business partner for the support of business applications solutions and processes. • Comfortable working on and assisting others through company help desk software, and remote access desktop programs. • Act as the initial point of contact for all computer and system related concerns. • Assist management in creating training materials pertaining to computer troubleshooting and usage. • Attend in-person meetings with management to discuss, analyze, troubleshoot and diagnose hardware and/or software issues. • Resolve technical issues related to network interruptions, and actively update, maintain, and monitor all aspects of computer networks. • Ability to work to corporate service level agreements. • Attention to details and strong customer service orientation.

View details: Help Desk Support Engineer

United States

Apply

Principal Support Engineer

Yubico

Yubico sets new world standards for simple, secure login.

Support Engineer3 days ago

Full Time Remote LeadTeam 201-500Since 2007H1B Sponsor

Company Site LinkedIn

• Handle Critical Escalations: Serve as the final tier of support for the most complex, high-priority, and technically demanding customer issues globally. • Technical Leadership & Mentorship: Elevate the technical baseline of the entire support organization by mentoring junior and senior engineers, leading technical deep-dives, and conducting training sessions. • Bridge Support and Engineering: Work with Engineering, QA, and Product teams to identify bugs, replicate edge-case issues, and advocate for product improvements based on customer impact. • Knowledge Management: Author, review, and maintain high-quality internal and external documentation, knowledge base articles, and troubleshooting guides. • Process & Strategy Optimization: Contribute to Technical Support team strategies, designing and implementing improved processes to enhance time-to-resolution and overall organizational efficiency.

Cyber Security Python

View details: Principal Support Engineer

United States

$125K - $145K / year

Apply

1,427more opportunities are still waiting for you.Log in now and take your next shot before someone else does.