Role Description
Under the general supervision of the Centralized Operations Manager II, the Residential Representative is responsible for ensuring the accurate bookkeeping/posting of all resident transactions for the properties/portfolio in accordance with set policies and practices; thereby ensuring income optimization. The Residential Representative partners with on-site and regional property management and is charged with maximizing all income opportunities by analyzing trends and recommending process improvements. The Residential Representative is knowledgeable regarding state laws relating to collections from residents as well as internal policies and practices relating to property bookkeeping and systems.
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Monitors residents’ accounts in the property management system (MRI) and performs detailed account research to ensure timely and accurate posting of rent and utility payments/collection related to move-ins, move-outs, renewals, transfers, evictions, etc.
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Generates Statement of Deposit and Accounts (SODA) for all move outs and cancelled applicants, which details refunds / charges for damages against security deposit.
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Handles return payments, runs delinquency reports and generates notices for distribution.
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Validates that evictions tie out with third party filings and are processed accurately in accordance with company policies and state laws. Manually posts legal fees associated with eviction.
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Monitors and processes resident account adjustments to ensure all revenue is captured.
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Generates necessary reports to monitor resident status of outstanding transactions and ongoing activity.
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Posts resident adjustments including, but not limited to, security deposits, late charges, resident utility billing (RUBs), charges or credits on cancelled applicants, and accurate application of concessions, etc.
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Performs closing steps in accounting cycle utilizing the monthly close out checklist and various accounting / billing reports detailing out of balance accounts.
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Performs reconciliation of residents’ accounts for each property in conjunction with property management prior to MRI monthly closeout.
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Supports on-site property management by responding to inquiries in a timely, respectful and thorough manner.
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Partners with regional management to identify trends, issues or areas of concern related to processes and procedures.
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Acts as a liaison and influencer of behaviors between corporate and field within the realm of managing the books.
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Reviews and processes property ledger requests including fees charged to residents, e.g., utility billing credits, corrections for double fees, etc. Responds to Resident Notes submitted by property management.
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Works closely with properties to provide support and recommendations for continuous improvement.
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Communicates closely with Regional Managers (RMs) on an ongoing basis; provides RM with constructive assessment of properties performance and identifies training opportunities as well as potential income opportunities.
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Maintains general working knowledge of state laws with respect to collection of delinquent accounts.
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Keeps up-to-date on policies, procedures/principles and MRI system application.
Qualifications
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A high school diploma or equivalent is required; a college degree or some college coursework is preferred.
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Four or more years of professional work experience required, along with knowledge of bookkeeping principles and practices.
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Excellent computer skills required including proficiency in keyboarding and navigating in a windows environment.
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The incumbent should demonstrate excellent verbal communication skills and excellent follow through.
Requirements
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Ability to interpret, evaluate and communicate detailed written or verbal instructions to others accurately and quickly.
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Ability to communicate effectively (expressing or exchanging ideas using the spoken or written word).
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Ability to lift, push, pull or carry up to 10 pounds to disseminate documents, move technology, etc.
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Ability to sit for prolonged periods.
Benefits
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Salary: $24.00 / hour; employees are eligible for overtime pay and performance incentives.
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The successful candidate's starting pay will be determined based on job-related skills, experience, and qualifications.
Working Environment
This position is 100% remote (work from home) in the following locations: Arizona, Colorado, Florida, Georgia, Illinois, Maryland, Massachusetts, New Jersey, New York, Texas, Virginia, Washington, and Washington DC. Please note: candidates located in California would need to relocate to another EQR market for this opportunity.
