This page tracks remote dispatcher openings that are location-eligible for North Carolina.
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$20 - $45,000
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• Build and manage daily technician schedules and routing in House Call Pro or equivalent (ServiceTitan, Jobber). • Triage and assign incoming service calls by urgency, technician skill match, and location. • Monitor technician GPS/status in real time and adjust routing for delays, emergencies, or call-outs. • Communicate accurate ETAs to customers and proactively update them on schedule changes. • Handle same-day schedule conflicts and emergency/overflow dispatch. • Maintain accurate, up-to-date job board and hand off complete job details to technicians and CSR. • Escalate recurring scheduling bottlenecks to the PM/Office Manager.
Matching exceptional remote Latin American talent with great businesses worldwide.
• Load Management: Schedule, dispatch, and coordinate truck movements to ensure timely port pickups and deliveries. • Real-Time Tracking: Monitor driver activity via GPS and ELD systems; proactively address delays caused by traffic, weather, or port congestion. • Communication Hub: Act as the primary point of contact for drivers, brokers, and customers, managing high volumes of calls and emails with professionalism. • Problem Solving: Quickly resolve on-the-ground issues such as port delays or mechanical challenges with minimal supervision. • Documentation: Maintain accurate records in TMS platforms, manage Bills of Lading (BOLs), and ensure all port documentation is compliant. • Resource Optimization: Reduce deadhead miles and maximize Hours of Service (HOS) to improve efficiency and profitability.
Role Description Sentara Health is currently recruiting for a Dispatcher to join their team in VA Beach, VA! This role is PRN, night shift hours. - Receives and processes requests for non-emergency and emergency transportation services. - Utilizes a computer aided dispatching system to enter call information and dispatch calls. - Receives requests for service via phone, fax, and computer applications. - Accurately records requests and responds to referral sources with honest information regarding service capabilities and anticipated response information. - Uses radio and computerized communications equipment and maintains records. Qualifications - HS Diploma Requirements - Less than 1 year call center experience Benefits - Medical, Dental, Vision plans - Adoption, Fertility and Surrogacy Reimbursement up to $10,000 - Paid Time Off and Sick Leave - Paid Parental & Family Caregiver Leave - Emergency Backup Care - Long-Term, Short-Term Disability, and Critical Illness plans - Life Insurance - 401k/403B with Employer Match - Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education - Student Debt Pay Down – $10,000 - Reimbursement for certifications and free access to complete CEUs and professional development - Pet Insurance - Legal Resources Plan - Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.
No Excuses. Simply IT and cybersecurity results for small and medium businesses in San Francisco, San Jose, and Oakland.
• Answer high volume incoming calls and chat requests from our call center. • Identify incoming service requests within ConnectWise Triage board and remove unwanted SPAM. • Perform ticket triage by clarifying and updating fields within tickets to ensure technicians can quickly and accurately gauge the scope of the service requests. • Schedule tickets to the most appropriate resources based on urgency, availability, and technician skill level. • Adhere to internal security policies by seeking approval for access changes in service requests from client’s IT liaison in writing, where appropriate. • Set client expectations regarding the availability of resources for tickets that come into the service board and tickets that require dispatching. • Maintain an awareness of trends in client’s service requests and alert service managers or primary consultants to recurring issues, particularly when problems reported may be indicative of a larger issue. • Assist with low level tickets such as password reset requests and group membership changes. • Make outbound phone calls on positively rated tickets and request they convert to positive reviews on Google. • Forecast workload for support staff, including weekend and after-hour work, to assist with scheduling and escalating work. • Prepare resource schedules for helpdesk coverage, escalation engineers, on-call resources, departmental shadowing, and team meetings. • Update client information (i.e. client engineer assignments, primary liaisons, etc.), as needed. • Periodically review open requests and verify their status, proper client agreements are selected, and a resource is assigned.
At High Ground Service Pros, our mission is simple: give the trades a good home. We work every day to be a standout player in every market we serve — for our customers and for our team. We’re not new to this. Our roots run deep in the trades, and our team brings decades of hands-on experience to every job. We honor our legacy by continuing to deliver consistent, dependable, high-quality service. We are an equal opportunity employer. We welcome hardworking people from all backgrounds who share our mission and want to help elevate the customer experience.
Role Description Because we offer top of the line products and services, we need top of the line HVAC technicians who genuinely care about the customer and look at this opportunity as not just a job but a career. You will accurately and efficiently dispatch technician supporting HVAC, plumbing, and electrical service calls providing solutions to all types of heating and air equipment in our customer's homes. Qualifications - Previous dispatching or scheduling experience in the HVAC, plumbing, electrical, or home service industry. - Must be within the vicinity of Central or Northern NJ. - Working knowledge of scheduling software such as ServiceTitan (preferred) or similar field service management platforms. - Excellent verbal and written communication skills. - Strong organizational and multitasking abilities. - Ability to remain calm and prioritize effectively in a fast-paced environment. - Strong computer proficiency and comfort working remotely. - High attention to detail and accountability. - Reliable high-speed internet connection and dedicated home office workspace. Requirements - A competitive hourly wage. - Company-supplied laptop and office equipment. - Medical Insurance -- health, life insurance, short-term and long-term disability for you and your family. - New technology, including iPad & access to integrated software. - Flexible schedule to balance both your personal and professional life and/or responsibilities. - 401k Plan with a 4% company match. - A team-oriented environment with company outings and opportunities to build life-long friendships. - Compensation: $22.00 to $28.00 per hour. Benefits - Health insurance. - Dental insurance. - Retirement plan. - Paid time off (after 90 days). - Professional development assistance. - LTD. Company Description At High Ground Service Pros, our mission is simple: give the trades a good home. We work every day to be a standout player in every market we serve — for our customers and for our team. We’re not new to this. Our roots run deep in the trades, and our team brings decades of hands-on experience to every job. We honor our legacy by continuing to deliver consistent, dependable, high-quality service. We are an equal opportunity employer. We welcome hardworking people from all backgrounds who share our mission and want to help elevate the customer experience.
Somos un equipo diverso, pero con un único enfoque y de valores muy consistentes.
• Manage Blue Yonder (formally JDA) Dispatcher operations • Ensure high level of customer service skills and operational understanding • Collaborate with various teams across the organization • Provide technical expertise in Blue Yonder configurations
• Plan, schedule, and dispatch drivers for container pickup and delivery • Monitor and track shipments to ensure on-time performance • Maintain clear communication with drivers, customers, and port/rail terminals • Resolve service issues promptly and professionally • Maintain accurate records of shipments and activities • Collaborate with operations, safety, and customer service teams
• Communicates back and forth with Waste Management Drivers to assist with problem resolution while on route. • Handles incoming service orders, directs drivers, and resolves service issues. • Uses Waste Management proprietary software to manage same day ticket routing. • Ensures same-day service on missed pick-ups by managing the routing for all routes.
Brightworks IT is a leading managed services provider (MSP) delivering comprehensive IT solutions to businesses across the Northeast and Mid-Atlantic. With multiple subsidiary locations and a team of 50+ technicians and engineers, we support hundreds of clients with managed IT, cybersecurity, cloud, and project services.
Role Description We are looking for an organized and detail-driven Dispatcher to manage the flow of service tickets and technician schedules across all Brightworks IT locations. You are the operational backbone of our service delivery — ensuring the right technician is assigned to the right ticket at the right time. This role is critical to maintaining SLA compliance, maximizing technician utilization, and delivering responsive service to our clients. You will work directly with help desk technicians, field engineers, and management to keep our service boards running efficiently. What You Will Do - Triage & Route Tickets: Monitor triage boards across 7+ locations, reviewing incoming tickets and routing them to the appropriate help desk or field team based on issue type, client priority, and technician skill set. - Schedule Technicians: Manage technician calendars in ConnectWise Manage, scheduling remote and onsite work to maximize utilization while respecting SLA deadlines. - Monitor SLA Compliance: Track all open tickets against SLA targets, proactively escalating at-risk tickets before deadlines are missed — especially Priority 1 (Emergency) tickets. - Coordinate Emergency Response: For P1/Emergency tickets, immediately assign and schedule the best available technician, ensuring work begins within SLA requirements. - Manage Board Hygiene: Keep service boards clean — merge duplicate tickets, close spam/auto-replies, update statuses, and ensure no ticket sits unassigned. - Communicate with Technicians: Notify assigned techs of new work via email and internal chat, providing ticket context, client details, and urgency level. - Track Technician Availability: Maintain awareness of who is available, who is onsite, who is on PTO, and who has capacity for additional work. - Report on Operations: Provide daily and weekly dispatch summaries to management — tickets dispatched, SLA compliance rates, board status, and capacity utilization. - Collaborate Cross-functionally: Work with account managers, project coordinators, and finance to ensure service delivery aligns with client agreements. Qualifications - 1–3 years of experience in dispatch, service coordination, or operations — preferably in an MSP, IT services, or field services environment. - Experience with ConnectWise Manage or similar PSA/ticketing systems (Autotask, Halo, ServiceNow). - Strong understanding of IT service terminology — you do not need to fix the issues, but you need to understand them well enough to route them correctly. - Exceptional organizational and multitasking skills — you will manage 50+ open tickets and 20+ technician schedules simultaneously. - Strong communication skills — clear, concise, and professional in written and verbal communications. - Ability to prioritize under pressure — emergency tickets require immediate action, and you need to stay calm and decisive. - Detail-oriented with a commitment to keeping data clean and accurate. Preferred Qualifications - Previous experience at a managed services provider (MSP). - Familiarity with ITIL service management frameworks. - Experience managing dispatch for multi-location operations. - Knowledge of SLA structures and priority-based escalation workflows. - Basic understanding of networking, servers, and endpoint technologies. Benefits - Competitive salary. - Fully remote position. - Health, dental, and vision insurance. - 401(k) with company match. - Professional development opportunities. - Fast-paced, collaborative team environment. Company Description Brightworks IT is a leading managed services provider (MSP) delivering comprehensive IT solutions to businesses across the Northeast and Mid-Atlantic. With multiple subsidiary locations and a team of 50+ technicians and engineers, we support hundreds of clients with managed IT, cybersecurity, cloud, and project services.
• Answer inbound calls using a VoIP system (Dialpad) • Schedule and manage trips in RouteGenie • Dispatch drivers and optimize routes • Handle same-day changes, delays, and problem-solving • Communicate with patients and healthcare facilities • Manage billing and invoicing (insurance and private pay) • Track and follow up on outstanding invoices • Maintain accurate trip and client records
VoIP
