Role Description At Zelh, we're looking for an Intermodal Overnight Dispatcher who thrives in a fast-paced logistics environment and enjoys solving operational challenges in real time. In this role, you'll be responsible for managing a fleet of 10–15 intermodal drivers during overnight operations, ensuring freight keeps moving efficiently while providing seamless support between day and night shifts. Your success will be measured by your ability to maximize equipment utilization, minimize driver downtime, coordinate container movements, and proactively resolve issues before they impact customers. As an Overnight Dispatcher, you'll play a critical role in keeping daily operations running smoothly by: - Dispatching and managing 10–15 intermodal drivers during overnight operations. - Supporting both drivers finishing their day and those beginning their shifts. - Coordinating driver schedules to maximize productivity and reduce idle time. - Monitoring shipments and proactively resolving operational issues. - Ensuring drivers receive timely load information and instructions. - Communicating with drivers primarily through our texting and communication platforms. - Tracking shipments, containers, and driver progress throughout the night. - Updating shipment statuses and operational records within our TMS. - Monitoring incoming operational emails and taking immediate action when required. - Coordinating with customers, terminals, depots, and rail providers to ensure smooth freight movement. - Escalating critical issues and communicating operational updates to the daytime team. One of the most valuable parts of this role is identifying opportunities to improve operational efficiency. You'll work to minimize empty miles and maximize equipment utilization by creating reload opportunities, including: - Unloading import containers and immediately reloading export containers. - Coordinating lift-off and lift-on operations at the same customer facility whenever possible. - Planning efficient hauls that reduce unnecessary driver movement. - Helping create operational synergies that improve profitability and customer service. These efficiencies directly contribute to our team's performance and are recognized through an additional bonus program. Qualifications - Previous experience in US freight dispatch including intermodal operations. - Strong understanding of container transportation and dispatch workflows. - Experience working with US trucking operations. - Excellent multitasking and prioritization skills. - Strong problem-solving mindset. - Ability to stay calm under pressure and make decisions quickly. - Great communication skills in English (written and spoken). - High attention to detail. - Comfort working independently during overnight hours. - Strong computer skills and confidence learning multiple software systems. - Experience using Transportation Management Systems (TMS) is highly preferred. - Good knowledge of Microsoft Excel. Requirements - Working schedule: Night Shift Mon-Fri 9 PM – 6 AM CST. - Competitive Salary in USD. - Remote or office mode of work. - 10+ business days of paid time off. - English courses. - Equipment provided. Benefits - Competitive Salary in USD. - 10+ business days of paid time off. - English courses. - Equipment provided.

• Manage Blue Yonder (formally JDA) Dispatcher operations • Ensure high level of customer service skills and operational understanding • Collaborate with various teams across the organization • Provide technical expertise in Blue Yonder configurations

• Plan, schedule, and dispatch drivers for container pickup and delivery • Monitor and track shipments to ensure on-time performance • Maintain clear communication with drivers, customers, and port/rail terminals • Resolve service issues promptly and professionally • Maintain accurate records of shipments and activities • Collaborate with operations, safety, and customer service teams

• Communicates back and forth with Waste Management Drivers to assist with problem resolution while on route. • Handles incoming service orders, directs drivers, and resolves service issues. • Uses Waste Management proprietary software to manage same day ticket routing. • Ensures same-day service on missed pick-ups by managing the routing for all routes.