Customer Retention Specialist Remote Jobs in Kansas (US)
This page tracks remote customer retention specialist openings that are location-eligible for Kansas.
This page tracks remote customer retention specialist openings that are location-eligible for Kansas.
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427 Jobs
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Cook Children's Health Care System is headquartered in Fort Worth, Texas and is comprised of numerous centers, hospitals, and practices. Since 1918 as a single
Role Description Responsible for implementing processes in the Quality Improvement department regarding project management, and quality improvement within a managed care organization. Responsibilities include: - Monitoring, tracking, trending, analyzing, and reporting all data, performance measures, and other required information requested by the Health and Human Services Commission (HHSC), Centers for Medicare and Medicaid Services (CMS), Texas Department of Insurance (TDI), National Committee for Quality Assurance (NCQA) or any other accrediting or regulatory bodies. - Monitoring data and action plans as they relate to HEDIS or other projects/programs overseen by the Quality Improvement department. - Coordinating cross-functional efforts internally and externally as needed to support HEDIS data collection, validation and other assigned projects. - Supporting the department with the collection and analysis of related data/information and in the development of strategies/processes to improve performance outcomes. Qualifications - High School Diploma or equivalent is required. - Bachelor's degree (B.S.) from four-year college or university preferred. - Health Plan Claims or Clinical experience required. - Requires moderate to expert experience with computer programs, including Microsoft Office programs (Word, Excel, and PowerPoint). Requirements - Licensed Vocational Nurse or Registered Nurse. Company Description Cook Children’s is an equal opportunity employer. As such, Cook Children’s offers equal employment opportunities without regard to race, color, religion, sex, age, national origin, physical or mental disability, pregnancy, protected veteran status, genetic information, or any other protected class in accordance with applicable federal laws. These opportunities include terms, conditions and privileges of employment, including but not limited to hiring, job placement, training, compensation, discipline, advancement and termination.
Role Description The Workforce Management Specialist is a critical operational owner within Moultrie’s Customer Success team. Reporting to a Customer Success Supervisor, this role owns the end-to-end WFM function: - Building the forecasting models that predict demand. - Designing the schedules that match capacity to that demand. - Monitoring real-time performance to ensure agents are deployed where and when customers need them most. We operate across voice and chat channels, with significant seasonal volume that requires precise forecasting and capacity planning. The right person for this role walks in ready to build, not learn. If you are energized by solving complex scheduling problems at scale and take pride in owning data-driven progress, this role is built for you. Responsibilities - FORECASTING & CAPACITY PLANNING - Build and maintain interval-level forecasting models for voice and chat channels, using historical volume, handle time, seasonality, and trend data. - Own seasonal ramp planning by translating staffing models and volume projections into capacity plans that support peak-season operations. - Model staffing scenarios for channel and routing changes; quantify the impact on service levels and utilization before changes go live. - Continuously refine forecast accuracy; track forecast-to-actual variance and adjust models to improve precision over time. - Partner with supervisors and leadership to align headcount plans with forecasted demand ahead of each week and each season. - UTILIZATION & REAL-TIME INTRADAY MANAGEMENT - Maintain continuous real-time visibility into agent activity and channel-level demand; proactively identify and correct staffing imbalances before they affect service levels. - Make intraday adjustments with urgency and ownership to keep every channel appropriately staffed throughout the day. - Own utilization, occupancy, and schedule adherence as primary performance metrics; track actuals against targets daily, investigate variance, and drive corrective action. - Build and maintain real-time dashboards that give supervisors and leadership continuous visibility into agent deployment, channel demand, and coverage across all queues. - SCHEDULING & COVERAGE - Design and manage agent schedules across a 7-day operating calendar, balancing service level requirements, agent preferences, labor rules, and multi-channel skill assignments. - Coordinate scheduling for off-channel activities including training, coaching, and team meetings without compromising coverage targets. - Process time-off requests, shift swaps, and ad hoc schedule changes with minimal disruption to coverage; maintain accurate records in the WFM platform. - Ensure skill-based routing assignments reflect current agent capabilities and are updated as routing strategy evolves. - ANALYTICS & CONTINUOUS IMPROVEMENT - Produce recurring WFM reporting for supervisors and CS leadership: daily utilization summaries, weekly forecast accuracy reports, and seasonal capacity reviews. - Identify and investigate root causes of coverage gaps, low utilization, or service level misses; develop and implement corrective recommendations. - Partner with supervisors to identify scheduling and routing changes that improve agent efficiency without sacrificing service quality. - Document WFM processes, forecasting methodologies, and scheduling policies to maintain a reliable, current reference for the team. - COMMUNICATION & CROSS-FUNCTIONAL COORDINATION - Serve as the primary point of contact for agents on schedule changes, shift swap requests, and time-off approvals — communicating clearly and consistently. - Collaborate with CS Supervisors, Team Leads, and HR to ensure scheduling decisions support performance goals and service level targets. - Communicate proactively with leadership when demand signals, forecast changes, or real-time conditions require immediate staffing decisions. Qualifications - 3+ years of workforce management experience in a contact center environment, with direct ownership of forecasting, scheduling, and intraday management. - Demonstrated experience building multi-channel forecasting models from the ground up — voice, chat, and/or digital channels required. - Hands-on experience with enterprise WFM platforms (Verint, NICE IEX, Calabrio, or equivalent required). - Deep command of core WFM metrics: utilization, occupancy, schedule adherence, service level, average handle time, and shrinkage. - Experience scheduling and managing capacity for large teams across multiple channels and shift types. - Proficiency in data tools for tracking and analysis — advanced Excel or Google Sheets at minimum; SQL or BI tools a strong plus. - Proven ability to work independently in a remote environment and make real-time staffing decisions with urgency and sound judgment. - Strong written and verbal communication skills; able to present data-backed recommendations to supervisors and leadership clearly and concisely. Preferred Qualifications - Experience with WFM platform administration, including configuration, skill routing logic, and reporting. - Experience with Erlang C modeling or other queuing theory approaches to staffing calculations. - Experience supporting 7-day operations and large seasonal volume ramps. - Familiarity with skills-based routing and channel blending strategies in a multi-queue environment. - SQL proficiency or experience querying a cloud data warehouse. - Experience in a fast-growing, remote-first organization.
Role Description This role engages early and frequently with customers and partners, together with the Renewals Manager, to help solve technology challenges, address competitive risks, evaluate multiple solutions to meet customer needs, and enhance the product experience, typically starting six or more quarters prior to renewal. It builds relationships with customers and channel partner teams to understand business priorities and objectives, ensuring alignment with the CX recurring revenue strategy. This role can be performed from any location within the United States. What You'll Do: - Works on high volume, transactional opportunities and supports consultative renewals with team. - Applies technical expertise across related products and services within a defined architecture to support renewal execution. - Aligned to mid-market or regional accounts with moderate complexity. - Participates in customer discussions to understand renewal needs and begins to tailor messaging to business priorities. - Highlights Cisco differentiators using pre-developed materials, adapting slightly to reflect customer context and outcomes. - Assists in identifying adoption, competitive, or technical risks and contributes to resolution planning with support from cross-functional teams. - Prepares renewal quotes and collaborates with internal stakeholders to refine pricing and terms for successful closure. - Supports resolution of moderately complex renewal components by aligning known solutions to customer needs. - Suggests renewal options based on product knowledge and input from more senior team members. - Participates in scalable renewal motions by collaborating with account teams and using shared tools and processes. - Identifies repetitive tasks and suggests areas where automation or simplification could improve efficiency. - Demonstrates deeper understanding of multiple Cisco products and services within a defined architecture to support renewal execution. - Shares product-specific insights and renewal learnings with peers to improve consistency and adherence to process. - Uses software tools, automation platforms, and AI-enabled systems to streamline renewal workflows. - Surfaces gaps based on customer feedback and suggests improvements to enhance renewal outcomes. - Collaborates cross-functionally with account teams, customer success, and operations to support renewal approach and execution and clarify roles and responsibilities. - Takes ownership of assigned renewal opportunities, coordinating with internal stakeholders and adapting plans based on feedback. - Shares renewal insights and process learnings with peers to support team consistency and execution quality. Qualifications - 4+ years of related experience. Requirements - Understanding of Renewal processes, procedures and systems used to accomplish the work and familiarity with the broader underlying concepts in Renewal motion. - Value Proposition Development - different GTM channel and supporting governance mechanisms. - Basic understanding of analytics and programmatic processes. - Applies understanding of how the team relates to Renewals Managers & Specialists to improve efficiency of own work. - Understanding of software subscription, licensing and support service contracting models. - Discovery, negotiation, and closing skills at all levels. Benefits - Medical, dental and vision insurance. - 401(k) plan with a Cisco matching contribution. - Paid parental leave. - Short and long-term disability coverage. - Basic life insurance. - 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees. - 1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco. - Non-exempt employees receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees. - Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations). - 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next. - Additional paid time away may be requested to deal with critical or emergency issues for family members. - Optional 10 paid days per full calendar year to volunteer. - Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.
Role Description This is a remote position. We are looking for experienced German Retention Agents to join a growing international Forex team. This is a fully remote opportunity for professionals who know how to build long-term client relationships, increase client activity, and maximise retention. Experience working with Swiss German-speaking clients is highly preferred. - Build and maintain strong relationships with German-speaking clients. - Retain and reactivate existing clients through regular communication. - Increase client deposits, trading activity, and lifetime value. - Understand client trading goals and provide ongoing account support. - Promote new products, campaigns, and trading opportunities. - Handle client objections professionally and effectively. - Maintain accurate CRM records and client notes. - Work closely with internal departments to ensure an excellent client experience. - Achieve individual and team KPIs. Qualifications - Previous experience as a Retention Agent within the Forex, CFD or Financial Trading industry is essential. - Native or fluent German (spoken and written). - Experience working with Swiss clients is highly preferred. - Strong sales, negotiation, and relationship management skills. - Proven track record of meeting or exceeding retention targets. - Excellent communication and closing abilities. - Self-motivated with the ability to work independently in a remote environment. - Experience using CRM systems and trading platforms is an advantage. - Stable internet connection and suitable home office setup. Requirements - Forex / CFD Retention - German (Native/Fluent) - Client Relationship Management - Sales & Negotiation - Objection Handling - Upselling & Cross-selling - CRM Systems - Target-Driven Mindset - Time Management - Remote Working Experience Benefits - Fully remote position. - Competitive base salary plus attractive commission structure. - International and supportive team environment. - Career growth opportunities. - Ongoing training and professional development. - Performance-based incentives.
One solution built for enterprise companies to source, contract, manage, and pay any type of contingent talent.
Role Description - Provide customer support in both Japanese and English across multiple communication channels. - Resolve customer inquiries efficiently and professionally. - Follow Standard Operating Procedures (SOPs) and internal guidelines. - Accurately document customer interactions and resolutions. - Maintain strict adherence to data security and confidentiality requirements. - Collaborate with internal teams to ensure a seamless customer experience. Qualifications - Fluent in Japanese and English (written and spoken). - Prior experience in customer service, contact center, or customer support roles. - Strong communication and problem-solving skills. - Comfortable working in a performance-driven environment with KPIs. Requirements - Windows 11 Pro (25H2 or newer) or macOS Sequoia/Tahoe or newer. - Full-disk encryption (BitLocker or FileVault) enabled at all times. - Active antivirus/EDR software and firewall protection. - Secure Boot (Windows) or System Integrity Protection (macOS) enabled. Benefits - Remote role, with shift assignments based on business needs. - Initial part-time schedule with the potential to transition to 40 hours/week, based on performance. - Must be available to work any assigned shift as required by operations.
Enhancing collaboration between Karolinska Institutet and Uppsala University in the field of global/public health.
• Handle incoming calls from policyholders returning a call from our outbound efforts (voicemail, text message, and/or email) and working to understand their needs to explore retention options. • Proactively contact customers with lapsed life insurance policies to discuss opportunities and payment solutions. • Assess individual policyholder situations and recommend appropriate coverage adjustments. • Demonstrate clear, empathetic, and professional communication by actively listening to policy holder concerns, asking clarification questions to fully understand their situation, and explaining policy options and solutions in simple, easy-to-understand language. • Maintain accurate records of all customer interactions, retention efforts, and outcomes in company systems. • Stay current on life insurance products, policy features, and company procedures to provide accurate information. • Adapt communication style to meet individual customer needs, maintain a calm and supportive tone during difficult conversations, and ensure all the information provided is accurate and complete. • Follow up with customers as needed to confirm understanding and satisfaction with proposed solutions. • Meet or exceed established contact center key performance indicators (KPIs) including call volume targets, retention rate goals, first call resolution, adherence targets, call quality targets, and attendance expectations. • Efficiently manage daily call quotas for both inbound calls and outbound lapse recovery contacts while maintaining quality standards.
Join a winning organization with a great culture and work environment, and have a rewarding career that impacts the lives of youth and families! Find all open positions at https://www.lys.org/lyfscareers/
Role Description We are hiring for the Intake Specialist (OhioRISE) who engages youth and families by managing referrals, completing intakes, and ensuring timely enrollment into OhioRISE services. This role collects required documentation, schedules and coordinates appointments, and supports members with access to services. Strong communication, customer service, and organizational skills are essential. Starting hourly pay $21.00 and up. Essential Functions: - Educates members and families about program services, ensuring understanding of the program, benefits and expectations. - Schedules and coordinates initial appointments with families, providers, and community partners to support timely enrollment and engagement into program. - Completes intake processes, assesses members’ needs, maintains a short-term caseload for youth and families seeking temporary care coordination, and inputs all documentation and assessments into applicable databases. - Collaborates with youth and families to identify immediate needs, strengths, and concerns, and makes appropriate referrals that ensure support and stability (including in crises). - Learns, follows, and ensures compliance with contractual obligations, internal policies, and procedures. Qualifications - High School Degree with three years of relevant experience; OR Associate/Bachelor’s degree with 2 years of relevant experience; OR Master’s Degree with 1 year of relevant experience. - Experience in children’s behavioral health, child welfare, developmental disabilities, juvenile justice or behavioral health field providing community-based services to children and youth and their family or caregivers. - Experience in one or more of the following areas of expertise: Family systems, community systems and resources, case management, child and family counseling or therapy, child protection, or child development. - Excellent interpersonal and written communication skills. - Demonstrated computer proficiency. - Bilingual in English and Spanish preferred. Benefits - Rewarding career - make a difference in the lives of youth! - Top Workplace 2023. - Work for a diverse, seasoned and well-respected agency with engaged leadership team. - Recovery Friendly Workplace. - Ability to work remotely for some roles. - Competitive pay based on licensure/education. - Generous Paid Time Off (23 days prorated based on hire date) and Other Paid Leave Options (Holidays, FMLA, Bereavement and Parental Leave). - Medical, dental, vision, including company paid life and long-term disability insurance. - 401k Retirement Plan including company match (up to 6%). - Tuition Reimbursement and Department of Education’s Loan Forgiveness Program. - Employee Assistance Program. - Engaging Wellness Program. - Referral Bonus Program. - Licensure renewal reimbursement; paid training and professional development opportunities. - Casual dress. Company Description Join a winning organization with a great culture and work environment, and have a rewarding career that impacts the lives of youth and families! Find all open positions at https://www.lys.org/lyfscareers/
Join a winning organization with a great culture and work environment, and have a rewarding career that impacts the lives of youth and families! Find all open positions at https://www.lys.org/lyfscareers/
Role Description We are hiring for the Intake Specialist (OhioRISE) who engages youth and families by managing referrals, completing intakes, and ensuring timely enrollment into OhioRISE services. This role collects required documentation, schedules and coordinates appointments, and supports members with access to services. Strong communication, customer service, and organizational skills are essential. Starting hourly pay $21.00 and up. Essential Functions - Educates members and families about program services, ensuring understanding of the program, benefits and expectations. - Schedules and coordinates initial appointments with families, providers, and community partners to support timely enrollment and engagement into program. - Completes intake processes, assesses members’ needs, maintains a short-term caseload for youth and families seeking temporary care coordination, and inputs all documentation and assessments into applicable databases. - Collaborates with youth and families to identify immediate needs, strengths, and concerns, and makes appropriate referrals that ensure support and stability (including in crises). - Learns, follows, and ensures compliance with contractual obligations, internal policies, and procedures. Qualifications - High School Degree with three years of relevant experience; OR Associate/Bachelor’s degree with 2 years of relevant experience; OR Master’s Degree with 1 year of relevant experience. - Experience in children’s behavioral health, child welfare, developmental disabilities, juvenile justice or behavioral health field providing community-based services to children and youth and their family or caregivers. - Experience in one or more of the following areas of expertise: Family systems, community systems and resources, case management, child and family counseling or therapy, child protection, or child development. - Excellent interpersonal and written communication skills. - Demonstrated computer proficiency. - Bilingual in English and Spanish preferred. Benefits - Rewarding career - make a difference in the lives of youth! - Top Workplace 2023 - Work for a diverse, seasoned and well-respected agency with engaged leadership team. - Recovery Friendly Workplace. - Ability to work remotely for some roles. - Competitive pay based on licensure/education. - Generous Paid Time Off (23 days prorated based on hire date) and Other Paid Leave Options (Holidays, FMLA, Bereavement and Parental Leave). - Medical, dental, vision, including company paid life and long-term disability insurance. - 401k Retirement Plan including company match (up to 6%). - Tuition Reimbursement and Department of Education’s Loan Forgiveness Program. - Employee Assistance Program. - Engaging Wellness Program. - Referral Bonus Program. - Licensure renewal reimbursement; paid training and professional development opportunities. - Casual dress. Company Description Join a winning organization with a great culture and work environment, and have a rewarding career that impacts the lives of youth and families! Find all open positions at https://www.lys.org/lyfscareers/
Together with our customers, we are driven to make healthcare better. #WeAreStryker
Role Description The Senior Staff Specialist, Quality eSystems is responsible for the strategic development, governance, and continuous improvement of global Quality Management System (QMS) electronic systems that support Regulatory Affairs and Quality functions. This role serves as a key business partner to Global Process Owners (GPOs), Divisional Process Owners (DPOs), and Enterprise Digital Technologies (EDT) to ensure enterprise systems are effective, compliant, scalable, and aligned with current and future business needs. - Serve as the Business System Owner and Subject Matter Expert (SME) for global Quality eSystems, supporting enterprise system governance, data management, and system integrations. - Partner with Global Process Owners, Divisions, and Enterprise Digital Technologies to define, implement, and optimize enterprise system capabilities. - Evaluate enterprise system interfaces and dependencies, ensuring integrations are documented, maintained, and escalated when issues arise. - Drive initiatives that improve the efficiency, effectiveness, and compliance of global Quality Management System processes and technologies. - Assess current and future business requirements and recommend system enhancements that support global operational needs. - Support enterprise-wide projects, system implementations, validation activities, and achievement of key project milestones. - Provide guidance on system changes required to support regulatory requirements, process improvements, and business transformation initiatives. - Partner with stakeholders to develop training, governance, metrics, and communication strategies that promote compliant and effective eSystem usage. Qualifications - Bachelor’s degree in Science, Engineering, Business, or a related discipline. - Minimum 6 years of experience supporting global Quality Management Systems (QMS) or electronic systems. - Experience working in a regulated medical device, pharmaceutical, biotechnology, or related industry. - Experience supporting cross-functional, cross-site, or global projects. - Knowledge of U.S. and international medical device regulations and quality system requirements. - Experience supporting enterprise systems, system integrations, and business process optimization. - Experience participating in quality audits, compliance activities, or validation processes. - Experience working with Quality Management Systems within a regulated environment. Requirements - Experience serving as a business system owner or subject matter expert for enterprise Quality systems. - Experience partnering with Enterprise Digital Technologies or Information Technology organizations. - Experience supporting global process ownership and enterprise business transformation initiatives. - Experience developing training, system governance, and change management strategies. - Experience supporting GxP-regulated systems and compliance requirements. - Experience utilizing quality metrics and data-driven decision making. - Experience working across multiple geographies and time zones. - Formal project management training or experience leading enterprise system initiatives. Benefits - United States of America Pay Ranges: - Puerto Rico: $89,300 - $148,800 USD Annual - USN: $95,700 - $159,500 USD Annual - US5: $100,500 - $167,500 USD Annual - US10: $105,300 - $175,500 USD Annual - US15: $110,100 - $183,400 USD Annual - US20: $114,800 - $191,400 USD Annual - US30: $124,400 - $207,400 USD Annual - Travel Percentage: 10%
Insulet is a medical device company dedicated to improving the lives of people on insulin and other injectable drugs by enabling medicine delivery without the u
Role Description The Clinical Retention Specialist is a clinically driven retention role focused on strengthening long term adoption of Omnipod® products and improving health and quality of life outcomes for people living with diabetes. This position blends deep clinical expertise, consultative selling, and relationship management to retain customers through high impact education, proactive issue resolution, and personalized clinical support. The ideal candidate is a dynamic, results oriented clinical educator who thrives in a fast paced, high volume phone/virtual environment and partners closely with internal teams and healthcare providers. Through value driven clinical conversations, this role reinforces confidence in Omnipod therapy and proactively addresses barriers to long term use. Operates as an individual contributor without formal people management responsibility. Requires independent judgment in managing day to day customer interactions, prioritizing outreach, and delivering clinical education within defined parameters. Qualifications - Bachelor’s degree required. - Active, professional clinical credentials required, such as: - Registered Nurse (RN) - Registered Dietitian (RD) - 3+ years of experience training and/or supporting insulin pump patients. - Direct experience working with healthcare providers in a diabetes care setting. - Current Certified Diabetes Care and Education Specialist (CDCES) credential required. - Ability to maintain all required professional licensure and Omnipod product certifications. - Demonstrated ability to communicate effectively and persuasively with diverse audiences via phone and virtual platforms. Requirements - Strong clinical acumen with expertise in diabetes technology and data interpretation. - Excellent phone presence with exceptional interpersonal, customer service, and communication skills. - Consultative, influence based approach to customer engagement and retention. - Proven ability to build trust and long term relationships in a remote, phone based environment. - Strong problem solving, workflow optimization, and objection handling skills. - Self directed, process oriented, and adaptable in a fast paced retention focused setting. - Proficiency in Microsoft Office and Salesforce. - Prior industry, commercial, or sales adjacent clinical experience strongly preferred. Benefits - Medical, dental, and vision insurance - 401(k) with company match - Paid time off (PTO) - Additional employee wellness programs Compensation For U.S.-based positions only, the annual base salary range for this role is $79,300.00 - $118,900.00. This position may also be eligible for incentive compensation. Application Details This job posting will remain open until the position is filled. To apply, please visit the Insulet Careers site and submit your application online.
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