RMG Talent

Role Description This is a remote position. We are looking for experienced German Retention Agents to join a growing international Forex team. This is a fully remote opportunity for professionals who know how to build long-term client relationships, increase client activity, and maximise retention. Experience working with Swiss German-speaking clients is highly preferred. - Build and maintain strong relationships with German-speaking clients. - Retain and reactivate existing clients through regular communication. - Increase client deposits, trading activity, and lifetime value. - Understand client trading goals and provide ongoing account support. - Promote new products, campaigns, and trading opportunities. - Handle client objections professionally and effectively. - Maintain accurate CRM records and client notes. - Work closely with internal departments to ensure an excellent client experience. - Achieve individual and team KPIs. Qualifications - Previous experience as a Retention Agent within the Forex, CFD or Financial Trading industry is essential. - Native or fluent German (spoken and written). - Experience working with Swiss clients is highly preferred. - Strong sales, negotiation, and relationship management skills. - Proven track record of meeting or exceeding retention targets. - Excellent communication and closing abilities. - Self-motivated with the ability to work independently in a remote environment. - Experience using CRM systems and trading platforms is an advantage. - Stable internet connection and suitable home office setup. Requirements - Forex / CFD Retention - German (Native/Fluent) - Client Relationship Management - Sales & Negotiation - Objection Handling - Upselling & Cross-selling - CRM Systems - Target-Driven Mindset - Time Management - Remote Working Experience Benefits - Fully remote position. - Competitive base salary plus attractive commission structure. - International and supportive team environment. - Career growth opportunities. - Ongoing training and professional development. - Performance-based incentives.