Cook Children's Health Care System

Role Description The Digital Product Manager (PM) leads efforts to create and improve digital capabilities, core products, or a digital user journey. This role exists at the intersection of contextual user flows, digital experience, and technology by translating complex organizational and socioemotional user needs into clear product roadmaps, measurable outcomes, and scalable solutions. The Digital Product Manager focuses on business/outcome value, usability, and viability of a digital experience solution. They may specialize between a core product or platform role (improving the framework and core features of a digital solution) or a journey (delivering a digital experience through a vertical). The Digital Product Manager regularly interacts with employees at all levels of the organization and may interact frequently with external partners (e.g. vendors), patient or family-facing users, or specific audiences. This role is designed for an individual contributor who can balance analytical rigor with empathetic human-centered thinking and who understands that in healthcare, product decisions carry downstream consequences for patients, care teams, and operational efficiency alike. Qualifications - 5+ years of experience showing domain expertise in one of the following: - IT role providing application, data or workflow analysis with progressive experience - Clinical role with responsibility for implementing or optimizing workflows using technology - Marketing technology role with progressive experience - 1+ years working as a product owner, program or project manager - Bachelor’s Degree required (Healthcare, IT, Business, Marketing, English, Communications, or a related field) - Epic certification required within 6 months from employment, including 2 test retakes. If position does not support Epic, then a bachelor’s degree is required in lieu of an Epic certification. Requirements - Systems Thinking – Sees how product decisions affect upstream/downstream clinical and operational workflows, avoids local optimization at the expense of systemic performance. - Clinical and Operational Empathy – Engages with care teams and operational staff as true partners, translates their language into product requirements without losing nuance or clinical accuracy. - Communicating — communicating effectively orally and in writing as appropriate for the needs of the audience, express or exchange ideas by verbal communications. - Structured Ambiguity Navigation – Defines scope and direction conditions of incomplete information, shifting priorities, or regulatory uncertainty. - Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. - Data-Driven Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one. - Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work. - Problem solving - the ability to systematically analyze problems, draw relevant conclusions and devise appropriate courses of action. - Iterative Delivery Mindset – Values working product over perfect plans; champions incremental value delivery while maintaining a clear long-term vision. - Technology - Demonstrated proficiency with technology platforms within the stack common to professionals in product management (Jira or ADO, content management systems, Confluence, Aha! Roadmaps, Amplitude, Google Analytics, Service Now etc.) Company Description Cook Children's Health Care System offers a unique approach to caring for children because we are one of the country's leading integrated pediatric health care delivery organizations. Patients benefit from the integrated system because it allows Cook Children's to use all of its resources to treat a patient and allows for easy communication between the various companies by physicians with a focus on caring for children and adolescents. Cook Children’s is an equal opportunity employer. As such, Cook Children’s offers equal employment opportunities without regard to race, color, religion, sex, age, national origin, physical or mental disability, pregnancy, protected veteran status, genetic information, or any other protected class in accordance with applicable federal laws. These opportunities include terms, conditions and privileges of employment, including but not limited to hiring, job placement, training, compensation, discipline, advancement and termination.

Role Description The Compensation, Senior Analyst (“Senior Analyst”) is a key member of the Compensation Team and has shared accountability for the success of the function. The Senior Analyst works under general supervision and assists in the administration of all employee and provider pay programs in accordance with the compensation design process, standard operating procedures and company policies. Reporting to the Assistant Director, the Senior Analyst: - Leads team projects. - Reviews and recommends modifications to practice and policy based on changing market and/or economic conditions that impact pay policy. - Partners and works in concert with other HR functions (e.g., HRBPs, Talent Acquisition, Benefits, HRIS) to advance the HR and Compensation strategy. - Maintains an understanding of and ensures compliance with applicable state and federal employment and wage and hour laws. - Relies on experience and judgment to plan and accomplish goals. Qualifications - 4+ years of experience in compensation administration or a related HR role. - Demonstrated proficiency navigating Human Capital systems software as evident by prior work experience (e.g., Lawson, Oracle, Workday, etc.). - Demonstrated proficiency navigating compensation competencies such as job analysis, job evaluation and market pricing as indicated by prior work experience. Requirements - High School Diploma. Company Description Cook Children's Health Care System offers a unique approach to caring for children because we are one of the country's leading integrated pediatric health care delivery organizations. Patients benefit from the integrated system because it allows Cook Children's to use all of its resources to treat a patient and allows for easy communication between the various companies by physicians with a focus on caring for children and adolescents. Cook Children’s is an equal opportunity employer. As such, Cook Children’s offers equal employment opportunities without regard to race, color, religion, sex, age, national origin, physical or mental disability, pregnancy, protected veteran status, genetic information, or any other protected class in accordance with applicable federal laws. These opportunities include terms, conditions and privileges of employment, including but not limited to hiring, job placement, training, compensation, discipline, advancement and termination.

Title: Part-Time Studio Associate Job Description: Location: Medical Center - Fort Worth Department: Child Life Zone Shift: First Shift (United States of America) Standard Weekly Hours: 20 Summary: The Studio Associate is responsible for executing the overall plan and purpose of the hospital's broadcast studio, as established and directed by the Broadcast Studio Producer. This role is central to creating and delivering high-quality broadcast content, with a primary focus on the patient and family experience. The Associate Producer will be deeply involved in all three phases of production-pre-production, production, and post-production-ensuring the highest possible production value in every program and project. A key responsibility is to understand the synergy between the broadcast station (CLZ-TV) and the medical center, ensuring all content supports a positive, therapeutic, and engaging environment for patients and their families. Great role for current Students! Flexible Schedule! Qualifications: - 2+ years of professional experience in television production, broadcasting, or a similar media role. - Demonstrated proficiency with professional video editing software (e.g., Adobe Creative Cloud, Adobe Premiere Pro) - Strong understanding of broadcast equipment, including switchers, cameras, and audio boards. - Strong portfolio or reel showcasing a range of production skills, from camera operation to post-production. - High School Diploma or equivalent - Basic Life Support (BLS) required About Us: Cook Children's Medical Center is the cornerstone of Cook Children's, and offers advanced technologies, research and treatments, surgery, rehabilitation and ancillary services all designed to meet children's needs. Cook Children's is an EOE/AA, Minority/Female/Disability/Veteran employer.

Role Description The HIM Coder Analyst III requires superior knowledge of and skill in applying International Classification of Diseases and Procedures (ICD), and Current Procedural Terminology (CPT) code sets and associated Medicare/Medicaid rules and guidelines. - Reviews and interprets patient medical record documentation to identify pertinent diagnoses and procedures. - Assigns ICD-9-CM, ICD-10-CM/PCS and CPT 4 codes accurately and timely to the highest level of specificity based upon physician documentation for inpatient, observation and outpatient ambulatory procedures/treatment room records. - Validates the coded data to one or more Diagnosis Related Groupers (DRG) and validates the Present on Admission (POA) indicators for accuracy. - Primarily codes more complex and difficult inpatient medical records. - Identifies and abstracts specified information from the patient medical record and enters data into the electronic health record system for billing and use in all types of CCHCS reporting. - Performs extended length of stay coding for interim cycle billing. - During in-house interim coding, reviews for documentation opportunities and queries with CDIS to clarify confusing, incomplete or conflicting information and obtain any needed additional documentation in real time. - Assists with coding outpatient surgery, observation outpatient ancillary clinic, specialty clinic and emergency room record visits as necessary. - Minimum expected accuracy rate for all coding & DRG assignments is 95% or above. - Communicates with physicians and other providers regarding documentation requirements. - Collaborates with Clinical Documentation Specialists or Quality Auditors on patient cases regarding documentation needs and requirements, and coding and DRG assignment accuracy. - Maintains current knowledge of coding, DRG and documentation changes, rules and guidelines. Qualifications - RHIA, RHIT required, with CCS highly desired, or CCS with two (2) year minimum full-time current and continuous ICD-10-CM/PCS hospital inpatient medical record coding and prospective payment system experience with DRG assignment. - Outpatient observation and ambulatory surgery with CPT-4 coding and abstracting experience preferred. - Pediatric coding experience highly desired. - Technically competent and fluent knowledge in navigation of electronic health record applications, automated encoders, and other software applications and hardware required for job role. - Experience using Microsoft Office Excel and Word highly desired. - Ability to work well independently and productively with minimal guidance and without direct supervision. - Must be highly detail oriented, have the ability to remain focused with good organization, interpersonal and communication skills. - Ability to maintain confidentiality. - Goal oriented, flexible and energetic. - Demonstrates superior coding skills, and critical thinking skills. - Ability to solve problems appropriately using job knowledge and current policies and procedures. - Demonstrated coding knowledge and proficiency is required through on-site skills assessment with a passing score of 90% accuracy prior to hire. Certification/Licensure - Registered Health Information Administrator (RHIA), Registered Health Information Technician (RHIT) or Certified Coding Specialist (CCS) required. - Required to provide current American Health Information Management Association (AHIMA) continuing education certification records. Company Description Cook Children's Medical Center is the cornerstone of Cook Children's, and offers advanced technologies, research and treatments, surgery, rehabilitation and ancillary services all designed to meet children's needs. Cook Children's is an EOE/AA, Minority/Female/Disability/Veteran employer.

Role Description This role isn't about maintaining the status quo, it's about diagnosing what's broken, designing what's better, and leading the organization through the change required to get there. The Business Process Consultant serves as a strategic advisor and subject matter expert in the continuous improvement of our enterprise platforms, with a mandate to drive large-scale transformation across clinical and operational functions. If you thrive at the intersection of process design, platform strategy, and organizational change and you can hold your own in a room with executive leadership and clinical directors we want to talk. What You'll Do - Process Transformation & Change Leadership: - Develop the enterprise-wide roadmap for process maturity. - Design "to-be" ecosystems that break down departmental silos and position ServiceNow as a unified engine for clinical and operational excellence. - Lead the organizational change management strategy for major platform transitions including cultural impact assessments and transition frameworks that protect continuity of pediatric patient care. - Stakeholder Engagement & Advisory: - Facilitate high-level requirements-gathering sessions with executive leadership and clinical directors. - Assess competing business priorities and deliver expert recommendations on resource allocation, project feasibility, and technical alignment. - You're not just gathering requirements you're advising on what should be built and why. - Enterprise Workflow Governance & Process Improvement: - Establish and monitor global standards for process documentation and workflow logic. - Audit existing platform processes to identify systemic inefficiencies and technical debt. - Implement a Continuous Service Improvement (CSI) framework across IT and business units. - Stay ahead of industry trends and evaluate emerging technologies for application in a pediatric healthcare environment. - Advanced Data Analysis & Business Cases: - Analyze complex data sets and process mining logs to surface hidden bottlenecks and performance gaps. - Build ROI models and business cases that quantify the value of proposed changes and give leadership the data they need to make confident decisions. Qualifications - 4+ years of experience in business process consulting, enterprise architecture, or strategic IT leadership. - Demonstrated proficiency in Lean Six Sigma, Kaizen, ITIL or a comparable process improvement methodology. - Bachelor's degree in Business, Information Systems, or a related field. - In lieu of degree: 7 years of experience plus a high school diploma. - Experience leading organizational change management for enterprise platform implementations preferred. - Ability to facilitate executive-level sessions and translate strategic goals into actionable process roadmaps preferred. - Strong analytical skills with experience building ROI models and data-driven business cases. Preferred Certifications - ServiceNow Certified System Administrator (CSA) - ServiceNow Certified Application Developer (CAD) Company Description Cook Children's Health Care System offers a unique approach to caring for children because we are one of the country's leading integrated pediatric health care delivery organizations. Patients benefit from the integrated system because it allows Cook Children's to use all of its resources to treat a patient and allows for easy communication between the various companies by physicians with a focus on caring for children and adolescents. Cook Children’s is an equal opportunity employer. As such, Cook Children’s offers equal employment opportunities without regard to race, color, religion, sex, age, national origin, physical or mental disability, pregnancy, protected veteran status, genetic information, or any other protected class in accordance with applicable federal laws. These opportunities include terms, conditions and privileges of employment, including but not limited to hiring, job placement, training, compensation, discipline, advancement and termination.

Role Description We need a senior-level developer who can do more than write clean code; someone who shapes how software gets built across the organization. The Senior Systems Developer operates with wide autonomy, leads full-lifecycle development on complex features, and serves as the technical authority on architecture, integration, and security for systems that support pediatric care around the clock. If you've spent years working at the intersection of healthcare IT and enterprise platform development — and you're ready to mentor others, drive standards, and leave a system better than you found it — this role is built for you. What You'll Do - Technical Solution Development: - Lead full-lifecycle development of complex features using advanced OOP and design patterns. - Build software that operates across cloud-based applications, low-level systems, and everything in between. - Establish engineering standards, conduct rigorous peer code reviews, and mentor junior developers to keep codebases scalable and maintainable. - System Architecture & Integration: - Architect system specifications and data models. - Manage integrations between internal applications and EMR platforms (Epic, Cerner) using HL7 and FHIR standards. - Identify performance bottlenecks in distributed production deployments and execute improvements that increase scalability and reliability. - Data Security & Compliance: - Serve as the subject matter expert for HIPAA and PHI safeguarding protocols. - Implement advanced encryption, identity management, and ACL controls to protect sensitive pediatric patient data. - Conduct regular security audits and ensure continuous regulatory compliance across all environments. - System Design & Performance Analysis: - Build sophisticated application hierarchies and data models that support a resilient 24/7 clinical environment. - Conduct feasibility studies and requirements gathering to synchronize disparate healthcare systems without sacrificing data fidelity or clinical workflow continuity. - Cross-Functional & SDLC Governance: - Translate high-level healthcare challenges into actionable technical roadmaps in partnership with clinical leadership and external vendors. - Own the health of the SDLC by leading Agile ceremonies and driving CI/CD pipeline improvements. - Maintain thorough documentation for long-term maintainability. - Development Lifecycle Leadership: - Lead code reviews, oversee testing across unit, integration, and UAT phases, and set the release quality bar. - You're not just shipping features — you're accountable for what gets to production and how it gets there. Qualifications - 5+ years of professional software development experience with a focus on full-stack, mobile, or data-centric environments. - Bachelor's degree in Computer Science, Information Technology, or a related field. - In lieu of degree: 10 years of experience plus a high school diploma. Requirements - Proficiency in at least two primary programming languages (C#, SQL, Java, Swift, Kotlin, or equivalent). - Experience integrating with EMR systems (Epic, Cerner) using HL7 or FHIR — strongly preferred. - Hands-on expertise in platform security: ACLs, encryption, identity management, HIPAA compliance. - Demonstrated ability to architect systems and lead technical decision-making, not just execute tickets. - Strong communicator who can partner with clinical leadership, vendors, and non-technical stakeholders. Preferred Certifications - ServiceNow Certified System Administrator (CSA) - ServiceNow Certified Application Developer (CAD) Company Description Cook Children's Health Care System offers a unique approach to caring for children because we are one of the country's leading integrated pediatric health care delivery organizations. Patients benefit from the integrated system because it allows Cook Children's to use all of its resources to treat a patient and allows for easy communication between the various companies by physicians with a focus on caring for children and adolescents. Cook Children’s is an equal opportunity employer. As such, Cook Children’s offers equal employment opportunities without regard to race, color, religion, sex, age, national origin, physical or mental disability, pregnancy, protected veteran status, genetic information, or any other protected class in accordance with applicable federal laws.

Role Description We're looking for a ServiceNow Technical Architect to own the strategic design and enterprise-wide implementation of our ServiceNow platform. This isn't a maintenance role. You'll set the architectural standards, enforce best practices across every module, and translate clinical and business requirements into platform solutions that directly support the care we deliver to kids across Texas. What You'll Do - Enterprise Platform Architecture: Design the end-to-end technical structure of our ServiceNow environment: data schema, environment strategy, application hierarchy. Build frameworks that scale across diverse business units and hold up in a 24/7 clinical operation. - Strategic Integration: Architect and implement complex integrations via REST/SOAP APIs, IntegrationHub, and specialized connectors. Synchronize ServiceNow with our EHR, HR systems, and infrastructure monitoring tools. Data fidelity across healthcare systems is non-negotiable. - Technical Oversight & Code Validation: Lead developers and administrators through rigorous code reviews, ATF testing, and QA validation. You set the bar for what ships to production. - Governance & Standards: Establish global development standards: scripting conventions, update set protocols, release governance. Conduct regular audits to minimize technical debt and keep every customization aligned with the upgrade roadmap. - Security & Compliance: Architect ACLs, encryption at rest, and identity management controls. You own our HIPAA compliance posture on the platform and the protection of pediatric patient health information (PHI). - Workflow Automation & Optimization: Build automated workflows and logic-based triggers using Flow Designer and Business Rules. Reduce MTTR, eliminate manual process friction, and improve service delivery for both clinical and administrative teams. Qualifications - 5 years of direct experience in enterprise-level platform development and architecture, with a proven track record of leading full-scale implementations. - 5+ years of enterprise-level ServiceNow development and architecture preferred. - Proven track record leading full-scale ServiceNow implementations preferred. - Hands-on expertise with ITSM, ITOM, HRSD, or CSM modules preferred. - Deep fluency in GlideScript/JavaScript, REST/SOAP APIs, and platform security (ACLs, SSO/SAML, encryption) preferred. - Healthcare IT or regulated clinical environment experience strongly preferred. - Ability to communicate architectural decisions to technical teams and executive leadership alike. Preferred Certifications - ServiceNow Certified System Administrator (CSA) - ServiceNow Certified Application Developer (CAD) - ServiceNow Certified Implementation Specialist (CIS) - ServiceNow Certified Technical Architect (CTA) Education - Bachelor’s Degree in Information Technology, Computer Science, or a related technical field. - Equivalent professional experience may be considered in lieu of a formal degree. Company Description Cook Children's Health Care System offers a unique approach to caring for children because we are one of the country's leading integrated pediatric health care delivery organizations. Patients benefit from the integrated system because it allows Cook Children's to use all of its resources to treat a patient and allows for easy communication between the various companies by physicians with a focus on caring for children and adolescents. Cook Children’s is an equal opportunity employer. As such, Cook Children’s offers equal employment opportunities without regard to race, color, religion, sex, age, national origin, physical or mental disability, pregnancy, protected veteran status, genetic information, or any other protected class in accordance with applicable federal laws.

Title: RN, Telephone Triage, Weekends Location: Fort Worth, TX Part time job requisition id JR-117170 Department: Telephone Triage Shift: Weekend Shift (United States of America) Standard Weekly Hours: 20 Summary: A registered nurse, who performs nursing care for the caller, patient, and family via the telephone. Works interdependently within the guidelines of medical protocols and nursing standards of performance. Uses verbal communication and data-collection skills in carrying out the nursing process. Collaborates with callers on the telephone and with colleagues in other health disciplines to meet the individual health and illness needs of the patient and family. Saturday/Sunday (10) hour shifts 8am - 6pm Orientation is Monday - Thursday 5p - 11p for 12 weeks on-site Must be local to DFW area Education: - Graduate of an accredited nursing program - 5 years pediatric experience required - 3 years pediatric ED/UCC and/or Critical Care experience preferred - Good organizational, interpersonal, communication skills & computer skills Certification/Licensure: - Current license to practice professional nursing in the State of Texas About Us: Cook Children's Medical Center is the cornerstone of Cook Children's, and offers advanced technologies, research and treatments, surgery, rehabilitation and ancillary services all designed to meet children's needs. Cook Children's is an EOE/AA, Minority/Female/Disability/Veteran employer.

Location: Remote - TX Department: Enterprise Systems Shift: First Shift (United States of America) Standard Weekly Hours: 40 Summary: NOTE: This role carries 24/7 on-call rotation responsibilities and active incident command expectations during major and critical events. The Incident Response Lead works with IT stakeholders across Cook Children's Health Care System to develop policies, procedures, and risk management activities that efficiently contain and minimize the impact of business interruption due to disasters or information system unavailability. This role performs risk and triage analysis to develop incident response plans and runbooks for the most likely and highest-impact events affecting the organization. The Lead also assists IT and business stakeholders in testing response plans through downtime scenarios, tabletop exercises, and other readiness activities. Qualifications: - BS/BA degree in Information Technology, Business Administration, Risk Management or a related field required. In lieu of the BS/BA degree, may accept a high school diploma and 7 years of experience. - 4+ years' experience in incident response management or a related field required. - Strong knowledge of industry standards and frameworks such as ISO 22301 or NIST SP 800-34. - Strong understanding of project management principles and data technologies, expert level knowledge of IT Service Management principles, best practices and frameworks such as ITIL. - Expert-level knowledge of IT Service Management principles, frameworks, and best practices (ITIL) preferred - Expert-level ServiceNow experience — incident workflows, ticket quality, auditing, and reporting preferred - Proven ability to lead live incident response under pressure - On-call availability; experience in 24/7 rotation environments - Strong understanding of project management principles and data technologies preferred Additional Preferred Qualifications: - Experience in healthcare IT environments - ITIL 4 Foundation certification or higher - Hands-on experience building or facilitating DR tabletop exercises - Experience building or auditing runbook libraries - Familiarity with clinical system availability requirements - Strong executive communication and reporting skills ON-CALL & ACTIVE INCIDENT RESPONSIBILITIES This position participates in a 24/7 on-call rotation for major and critical incidents. When a Priority 1 event occurs, this role assumes incident command — coordinating cross-functional bridge calls, driving toward resolution, and maintaining stakeholder communication from onset through post-incident review. Responsibilities during active incidents include: - Assume incident command for major and critical events - Coordinate IS leadership, business stakeholders, and technical resolvers in real time - Draft impact statements and maintain incident timelines - Manage communication cadence through resolution - Enforce ticket discipline during incidents — accuracy, work note quality, and - Post Incident Review resolution documentation standards within ServiceNow SERVICENOW PLATFORM EXPECTATIONS Expert-level ServiceNow experience is highly preferred. This role uses the platform as both an operational tool and a quality assurance mechanism. Key expectations include: - Evaluate incident ticket integrity: classification accuracy, impact/urgency, scoring, resolution notes, and root cause documentation - Build and maintain auditing processes to ensure data quality across the incident lifecycle - Monitor SLA compliance and workflow adherence - Extract trend data and produce dashboards and reports for leadership - Enforce incident workflow standards and drive corrective action where gaps exist Platform competency areas: Incident Management, Ticket Quality Evaluation, Audit & Compliance Workflows, Trend Analysis, SLA Monitoring, platform analytics, Problem Management, Reporting, CMDB Awareness. About Us: Cook Children's Health Care System Cook Children's Health Care System offers a unique approach to caring for children because we are one of the country's leading integrated pediatric health care delivery organizations. Patients benefit from the integrated system because it allows Cook Children's to use all of its resources to treat a patient and allows for easy communication between the various companies by physicians with a focus on caring for children and adolescents. Cook Children’s is an equal opportunity employer. As such, Cook Children’s offers equal employment opportunities without regard to race, color, religion, sex, age, national origin, physical or mental disability, pregnancy, protected veteran status, genetic information, or any other protected class in accordance with applicable federal laws. These opportunities include terms, conditions and privileges of employment, including but not limited to hiring, job placement, training, compensation, discipline, advancement and termination.

Location: Remote - TX Department: Enterprise Systems Shift: First Shift (United States of America) Standard Weekly Hours: 40 Summary: The IS Disaster Recovery Lead Analyst is responsible for the support of the Information Systems Disaster Recovery (ISDR) Program including planning, organizing, and coordinating all aspects of the ongoing ISDR program elements. The IS Disaster Recovery Lead Analyst leads groups of technical staff on initiatives in accordance with the mission and goals of the organization. The IS Disaster Recovery Lead Analyst is highly knowledgeable, with a broad set of skills that cross technical, business, project, risk, crisis management and vendor management. The IS Disaster Recovery Lead Analyst supports problem resolution and status reporting for ISDR infrastructure, environments, and processes. This includes planning and execution of ISDR exercises, assist with implementation of new technologies into the ISDR portfolio and support of real-time ISDR activations. The IS Disaster Recovery Lead Analyst will be expected to take on various project and lead them to completion. Education and Experience - Bachelor’s Degree and 8 years of Information Systems experience required. - Minimum of 4 years within the Disaster Recovery / Business Continuity space is required. - Certification in Certified Business Continuity Professional (CBCP) via DRII is required. Or, candidate must acquire the certification within first 6 months of employment. - BS/BA Degree in IS or Business preferred. - Experience in provider based healthcare environment is preferred. - Project Management experience is preferred. - Leadership experience is required. Licensure, Registration, and/or Certification: - Certification in Certified Business Continuity Professional (CBCP) via DRII is required. Or, candidate must acquire the certification within 6 months of employment. Knowledge and Experience: - Experience leading teams based on priority and organizational goals. - Experience writing technical documents, procedures, and reports. - Experience with Disaster Recovery / Business Continuity software. - Ability to create, understand, and follow processes to ensure successful execution of critical maintenance Procedures. - Able to exercise independent judgment and take action. - Highly self-motivated and directed. - Excellent analytical, mathematical, and creative problem-solving skills. - Excellent listening, interpersonal, written and oral communication skills. Logical and efficient, with keen attention to detail. - Ability to effectively prioritize and execute tasks while under pressure. - Strong customer service orientation. - Experience working in a team-oriented, collaborative environment. - Familiar with HIPAA and other regulations that impact hospitals and clinics. Technical Skills: - Proficient technical writing abilities - Overall infrastructure and design of IT systems - Workflow process mapping - All MS Office suite products including MS Teams About Us: Cook Children's Health Care System Cook Children's Health Care System offers a unique approach to caring for children because we are one of the country's leading integrated pediatric health care delivery organizations. Patients benefit from the integrated system because it allows Cook Children's to use all of its resources to treat a patient and allows for easy communication between the various companies by physicians with a focus on caring for children and adolescents. Cook Children’s is an equal opportunity employer. As such, Cook Children’s offers equal employment opportunities without regard to race, color, religion, sex, age, national origin, physical or mental disability, pregnancy, protected veteran status, genetic information, or any other protected class in accordance with applicable federal laws. These opportunities include terms, conditions and privileges of employment, including but not limited to hiring, job placement, training, compensation, discipline, advancement and termination.