Call Center Representative Remote Jobs in Nebraska (US)

This page tracks remote call center representative openings that are location-eligible for Nebraska.

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2,193

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$15 - $42,500

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2193 Jobs

1005 Companies

Healthcare Contact Center Agent

Gainwell Technologies

Gainwell Technologies is an award-winning digital health technology company that supports the administration of healthcare and human services programs. In past

Call Center Representative14 hours ago

Full Time Remote Junior

Company Site

• Answer incoming calls promptly and professionally, addressing member or provider inquiries, and make outbound calls as needed. • Ability to remain calm and professional in high-pressure situations. • Accurately document all interactions in the system, ensuring records are updated and complete. • Maintain confidentiality and comply with HIPAA and other healthcare regulations. • Escalate complex issues to supervisors or appropriate departments when necessary. • Meet or exceed performance metrics including adhering to standardized call scripting and quality guidelines, call handle time, customer satisfaction and adhere to a daily work, lunch and break schedule.

View details: Healthcare Contact Center Agent

United States

$27.2K - $38.9K / year

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Transfer Center/Triage Nurse

BHS

Transformamos negócios através da tecnologia gerando resultados de impacto.

Call Center Representative16 hours ago

Full Time Remote Mid LevelTeam 201-500Since 1994H1B Sponsor

Company Site LinkedIn

Role Description Baptist Health is looking for a Transfer Center Triage Nurse to join our team! This is a remote position that requires residency in KY or IN. The Nurse Call Center Registered Nurse implements professional nursing practice centered on the patient/care giver as a whole person focusing on healing and wellness. Provides interventions for nurse triage, facilitates patient transfers from inside and outside the organization, bed placement and other telephonic nursing functions within the transfer center as needed. Demonstrates commitment to the quality, philosophy, and values of Baptist Health by maintaining established policies and procedures, organizational objectives, process improvement, and safety standards. Hours: 8pm-8:30 am, 36 hours per week, and every third weekend. Rotating holidays. Essential Duties: - Provides telephonic nursing care by assessing patient/caller needs for nurse triage, tele-monitoring, service referrals, bed placement, and transfers. - Coordinates issue resolution and care plan for patients’ needs according to department and health system procedures. - Implements appropriate care advice according to protocols/guideline(s). - Uses critical thinking to practice objective rather than subjective modes of reasoning and action. - Ensures positive customer relations and interactions. Supports and delivers quality care by soliciting feedback from customers and takes actions to correct issues. - Effectively adjusts to changes in work processes and environment and alters behavior to align with evolving situations. - Demonstrates appropriate documentation of all calls based on department guidelines. - Handles sensitive or protected information/materials in a HIPAA compliant manner. - Completes reporting and documentation to support nurse call center operations. Qualifications - Associate degree in nursing from an accredited nursing program is required. - Bachelor’s degree in nursing preferred. - Minimum of five years nursing experience. - Current Kentucky or Indiana RN licensure. Illinois licensed required within 1 year of hire. Company Description Baptist Health is an Equal Employment Opportunity employer.

View details: Transfer Center/Triage Nurse

United States

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Patient Access Representative

City of Hope

Founded in 1913, City of Hope is a national medical center offering research and treatment for life-threatening diseases, such as cancer and diabetes. Located i

Call Center Representative1 day ago

Full Time Remote Senior

Company Site

Patient Access Representative Location: United States (This is a remote job) Category: Billing Job Type: Full-time Pay Rate: $18.42 - $28.44 per hour The successful candidate: ***Hours: Mon- Fri 8:00 AM-5:00 PM MST (Arizona time)** Performs all tasks related to the admission/discharge/transfer process for all patient types. Performs accurate collection of patient demographic and insurance information, to be verified upon each patient registration/check-in. Performs check-in and check-out process for all necessary appointments. Obtains all required patient registration forms, patient identification cards, and insurance cards. Prepares for upcoming appointments, reviews/provides various reports by department, answer phones, assist patients/caregivers with any questions/concerns. JOB QUALIFICATIONS Special Skills: Excellent customer service skills; Familiarity with computers, EHR, Microsoft Office products; Organized and detail oriented; Professional telephone etiquette and solid communication (verbal and written) skills; Self-starter with ability to work independently. City of Hope is an equal opportunity employer. City of Hope employees pay is based on the following criteria: work experience, qualifications, and work location

View details: Patient Access Representative

United States

$18 - $28 / hour

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PATIENT ACCESS REPRESENTATIVE

StrideCare

StrideCare is an Equal Opportunity Employer and is committed to diversity and inclusion in our workforce. We encourage applications from candidates of all backgrounds and experiences.

Call Center Representative1 day ago

Full Time Remote Mid LevelTeam 201-500

Role Description The Patient Access Representative is responsible for managing inbound and outbound calls, coordinating appointment scheduling, and providing detailed information about clinic services. The primary responsibility of this position is to ensure seamless communication between callers and clinic staff. Essential qualities required include but are not limited to strong communication skills, meticulous attention to detail, and the ability to efficiently handle multiple tasks in a dynamic environment. Essential Duties / Responsibilities - Handling incoming calls and providing information - Assist callers with general inquiries, navigation assistance, and direct them to appropriate resources or departments as needed. - Determine and obtain callers' consent before transferring calls to clinic staff for further assistance, ensuring a smooth transition. - Appointment scheduling and confirmation - Utilize EHR (Electronic Health Record) software to book appointments based on caller preferences and clinic availability, verifying patient information and insurance details as necessary. - Confirm appointment details with callers and provide necessary instructions or reminders. - Information provision and documentation - Provide relevant information to clinic staff for effective continuation of the conversation. - Maintain accurate and detailed records of all interactions with patients and callers. - Document patient inquiries, actions taken, and any follow-up required in the designated system. - Ensure compliance with privacy regulations and organizational policies when handling patient information. - Participate in cross-training programs to develop proficiency across multiple contact center functions. - Assist in the onboarding and training of new contact center team members to ensure a smooth transition and maintain operational standards. - Collaborate with team members across clinics to foster a cohesive and supportive work environment. - Embrace continuous learning and skill development opportunities to enhance overall contact center efficiency. - Other duties as assigned. Qualifications - Previous experience in a call/contact center, customer service, or healthcare setting preferred. - Excellent communication skills, both verbal and written, with a courteous and professional demeanor. - Strong interpersonal skills and the ability to interact effectively with patients, caregivers, and colleagues. - Proficiency in using computer software and navigating electronic systems; experience with appointment scheduling software or electronic health records (EHR) systems is advantageous. - Ability to multitask, prioritize tasks, and work efficiently in a fast-paced environment. - Attention to detail and accuracy in documentation and data entry. - Commitment to maintaining patient confidentiality and adhering to privacy regulations. Education and Experience - High school diploma - Previous experience in a call/contact center, customer service, or healthcare setting preferred. Requirements - Involves sitting for extended periods of time. - Home office setup: Maintain a dedicated workspace conducive to work and free from distractions. - Reliable high-speed internet connection: Capable of supporting voice calls, data entry, and system usage without interruptions. - Workspace security: Maintain a secure and confidential home office environment, adhering to company policies on data security and privacy. Company Description StrideCare is an Equal Opportunity Employer and is committed to diversity and inclusion in our workforce. We encourage applications from candidates of all backgrounds and experiences.

View details: PATIENT ACCESS REPRESENTATIVE

United States

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Call Center

CITADEL FEDERAL SOLUTIONS LLC

Call Center Representative1 day ago

Full Time Remote Mid Level

Role Description This is a Patient Services Representative role supporting Veterans Affairs. This is a long-term stable opportunity with the potential to transition to a government employee. You MUST have a REAL ID or Valid Passport. You MUST live in Los Angeles or Long Beach area. Pay Rate: $20.21 per hour + $5.09 per hour to utilize for Health & Wellness or Cash in Lieu. Address: Remote Schedule: - Monday - Friday (6:30am - 3pm) - Monday - Friday (8am - 4:30pm) - Monday - Friday (9am - 5:30pm) Start Date: Fingerprinting and a government background investigation will be conducted. The anticipated timeline to start is 45 days. Background Screening/Check/Investigation: Successful Completion of a Background Screening/Check/Investigation will/may be required as a condition of hire. Job Description: Medical Support: - Interpret and verify provider orders in accordance with VHA National Scheduling Directive guidelines. - Schedule, cancel, and re-schedule patient appointments and/or consults; enter no-show information; prepare for clinic visits; monitor appointments, consults, and request for areas of responsibility. - Enter recall reminders, monitor recall reminder processes and delinquencies, ensure that encounter forms are completed in order to obtain appropriate workload credit; respond to VS GUI, VISTA, and CPRS alerts. Community Care: - Assist VA Community Care Staff in contacting Veterans to obtain preferences (if needed), schedule/reschedule appointments with community providers and enter appointment provider, date, and time information. - Follow-up with the community provider or Veteran to confirm the Veteran was scheduled and/or went to their appointment and request medical records. Qualifications - Must possess the ability to communicate effectively and professionally with interdisciplinary team members and to provide optimal customer service to both internal and external customers. - Must be proficient in spoken and written English. - Must be a citizen of the United States. - Must have the following experience or education (or combination of both) to meet minimum qualifications for employment: - Six months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position. - One year above high school. - Experience/Education combination: Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. - Must be dependable and use good judgment and effectively and properly analyze and evaluate all situations to ensure that the veteran’s welfare is protected. - Average 40 wpm, as data entry is a main responsibility of this position. - Knowledge of the operation of several types of office equipment and software/databases relative to data extraction and inputting. - Basic knowledge of the functionality of the computerized patient record. Benefits - 401(k) - Dental insurance - Health insurance - Life insurance - Paid time off - Vision insurance

View details: Call Center

United States

$5 - $20 / hour

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Insurance A/R Call Center Representative

Community Health Systems

Call Center Representative1 day ago

Full Time Remote Mid LevelTeam 10,001

Role Description The Insurance A/R Call Center Representative serves as the initial point of contact for customers, addressing inquiries, resolving issues, and delivering high-quality service to ensure a positive customer experience. This entry-level role requires excellent communication skills, attention to detail, and the ability to manage a variety of customer requests through multiple channels, including phone, email, and chat. The Representative works in a performance-driven environment, adhering to established service metrics and standards, while collaborating with other departments to ensure timely and effective resolution of customer concerns. - Responds to customer inquiries through phone, email, chat, or other communication channels, providing accurate and timely information. - Clarifies and resolves customer issues by identifying their needs, determining root causes, and implementing effective solutions. - Escalates complex or unresolved issues to appropriate team members or departments, ensuring prompt follow-up and resolution. - Provides triage support for common issues related to platforms, applications, and back-office processes. - Documents all interactions accurately and thoroughly in the customer relationship management (CRM) system, ensuring detailed records of inquiries and resolutions. - Adheres to quality standards and key performance indicators (KPIs), including productivity, response times, and customer satisfaction ratings. - Delivers exceptional customer service by maintaining professionalism, patience, and a customer-focused attitude in all interactions. - Contributes to a team-oriented work environment by sharing insights, offering assistance, and collaborating effectively with peers and supervisors. - Performs other duties as assigned. - Maintains regular and reliable attendance. - Complies with all policies and standards. Qualifications - H.S. Diploma or GED required - Associate Degree or some college coursework in a related field preferred - 1-2 years of customer service experience required, preferably in a call center or help desk environment - Familiarity with CRM software and customer service tools preferred Requirements - Strong verbal and written communication skills, with the ability to clearly convey information and resolve customer concerns. - Proficient in using computer systems, including Microsoft Office Suite and CRM platforms. - Excellent problem-solving and critical-thinking abilities. - Ability to manage multiple tasks and prioritize effectively in a fast-paced environment. - Detail-oriented with a strong focus on accuracy and quality. - Demonstrated ability to work independently and as part of a team. - Strong interpersonal skills and the ability to build rapport with customers and colleagues.

View details: Insurance A/R Call Center Representative

United States

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Patient Contact Center Specialist

SightMD

World Class Eye Care Close to Home

Call Center Representative1 day ago

Full Time Remote Mid LevelTeam 201-500Since 1963H1B No Sponsor

Company Site LinkedIn

Role Description As the remote Contact Center Specialist, you will play a vital role in the level of service our patients receive by providing unparalleled customer service. Prior customer service experience is preferred, especially in a medical or healthcare call center environment, however we offer an extensive and thorough training program. You should be able to communicate professionally, be comfortable working in an office environment, be highly organized, have a strong customer service background, possess excellent computer and organizational skills, and embody a welcoming/friendly demeanor. - Handle a high volume of inbound calls from patients in a professional and positive manner, while driving exceptional, individualized customer service. - Answer inquiries by researching, locating, and providing relevant information; including any promotional or new product information when applicable. - Forward customer requests to appropriate departments when needed. - Maintain accurate records in the Patient Contact Center and Electronic Medical Records (EMR) databases by entering information timely and ensuring all files are up to date. - Document all call information according to standard operating procedures. - Maintain patient privacy according to HIPAA regulations. - Ensure a significant working knowledge and understanding of procedure, protocol, and office guidelines. - Handle outbound calls upon request. - Other duties as assigned and directed by your supervisor. Qualifications - Excellent written, verbal, and listening skills. - Prior experience in a Call Center or Customer Service environment. - Proficient in relevant computer applications (Word, Excel, PowerPoint, Google Suite, etc.); data entry and typing. - Working knowledge of customer service principles and practice, call center technology, and administration and clerical processes; sound decision making and organizational skills. - Excellent customer service skills and the ability to remain calm in stressful situations. - Must live in New York, New Jersey, Connecticut, Pennsylvania, or Massachusetts. Requirements - High School diploma or equivalent required; degree in communications or related field preferred. Benefits - Remote position. - Medical/Prescription Drug Coverage. - Dental Insurance. - Vision Insurance. - Company Paid Term Life Insurance & Long-Term Disability. - Supplemental Insurance Benefits. - Employee Assistance Program (EAP). - Retirement Plan - 401(k). - Paid Time Off (PTO). - Paid Holidays. - Career Development Programs.

View details: Patient Contact Center Specialist

United States

$19 / hour

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Patient Services Representative I

MedAmerica

Vituity is a 100% physician-owned partnership and is led by frontline physicians that are all equitable owners. We foster an environment where passion thrives, and success comes through shared purpose. Together, we leverage our strengths and experiences to make a positive impact in our local communities. Vituity has opportunities at 890 practices across the country, serving 14.5 million patients a year. Even when you are working remotely, you are an important part of the Vituity Community. Monthly wellness events and programs such as yoga, HIIT classes, and more. Trainings to help support and advance your professional growth. Team building activities such as virtual scavenger hunts and holiday celebrations. Flexible work hours. Opportunities to attend Vituity community events including LGBTQ+ History, Día de los Muertos Celebration, Money Management/Money Relationship, and more.

Call Center Representative1 day ago

Full Time Remote Mid LevelTeam 201-500

Role Description Receives patient/client calls and resolves them in a professional manner leaving the caller with a positive impression of RCM Vituity. - Reviews accounts to determine and take appropriate action, i.e., obtain insurance information, offer appropriate financial assistance, process credit card payment, refer account to a collection agency or refer to the appropriate billing team for further research. - Update patient account and notes appropriately based upon action/request. - Performs pre-verifications to determine eligibility and when to send claims by running online eligibility. - Identify and communicate Patient Services issues. - Handles incoming and outgoing calls. - Performs other duties as assigned by management. Qualifications - Must be able to type a minimum speed of 40 words per minute or 7,000 data entry keystrokes per hour. - Must have a high school diploma or equivalent. - Experience in a healthcare setting or insurance-related field providing patient registration and/or insurance authorization as typically obtained in approximately two (2) years is required. - Related experience in a medical setting preferred. - Previous call center experience is highly desirable. - Customer service experience is preferable. - Fluent in Spanish language, both oral and written is a plus. - Strong customer service experience preferred. - Working knowledge of medical terminology preferred. - Experience with Microsoft Office and Windows software preferred. - Strong written and verbal communications skills required. - Knowledge of medical group practice management systems and PC skills. - Knowledge and understanding of insurance and managed care requirements. - Understanding of health insurance concepts and requirements, including HMO, PPO, Medicare, Medi-Cal, and other federal and state agency programs. - Requires knowledge of medical and billing terminology. - Ability to demonstrate effective customer service skills with internal and external customers. - Ability to make phone calls seeking account resolution. - Ability to promote teamwork. - Flexible and adaptable to an ever-changing environment. - Ability to read and comprehend simple instructions, short correspondence, and memos. - Ability to write simple correspondence. - Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. - Ability to correctly add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. - Perform 10-key by touch. - Work independently with minimal supervision. - Ability to apply common sense understanding to carry out instructions furnished in written, verbal, or diagram form. - Ability to deal with problems involving several concrete variables in standardized situations. - Ability to work overtime during peak periods. Benefits - Superior health plan options. - Dental, Vision, HSA/FSA, Life and AD&D coverage, and more. - Top Tier 401(k) retirement savings plans that offers a $1.20 match for every dollar up to 6% plus discretionary profit-sharing contributions (eligible January following 18 months of service). - Generous paid time off starting 3-4 weeks annually. - Student Loan Refinancing Discounts. - Professional and Career Development Program. - EAP and travel assistance included. - Wellness program. - Purpose-driven culture focused on improving the lives of our patients, communities, and employees.

View details: Patient Services Representative I

United States

$17 - $19 / hour

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Patient Advocate Triage I

Myriad Genetics

Founded in May 1991, Myriad Genetics provides several types of predictive medicine products and molecular diagnostic tests that assist in determining if a patie

Call Center Representative2 days ago

Part Time Remote Mid Level

Company Site

Role Description The Patient Advocate Triage I plays a crucial role in the patient journey at Myriad Genetics. Responsible for processing information in an efficient, accurate, and timely manner. Conducts detail-oriented analysis while recognizing the full cycle process and timeline. Represents Myriad’s values in a professional and courteous manner. Maintains confidentiality through CLIA and HIPAA guidelines. - Process and release a high level of cases in a quick and fast-paced environment. - Analyze documents received utilizing a sample and determine how the pieces cohesively work together to secure coverage. - Support Patient Advocate teams with up-to-date information. - Complete routine tasks with minimum supervision. - Comply with applicable CLIA and HIPAA regulations. Qualifications - High School Diploma or equivalent with at least 1 year of relevant experience, or an associate or bachelor’s degree. - Knowledge of clinical lab systems and/or customer relationship management (CRM) systems a plus. - Comprehensive understanding and use of Microsoft Word, Excel, and Outlook. - Excellent written and verbal communication skills with accurate typing skills of at least 35 words per minute (WPM). - Confidence to manage several tasks simultaneously, often under the pressure of a deadline. - Ability to analyze both from a small detail perspective and a case completeness perspective. Requirements - Lifting Requirements – sedentary work or exerting up to 10 pounds of force occasionally. - Physical Requirements – stationary positioning, moving, communicating, and observing. - Use of equipment and tools that are necessary to perform essential functions of the job. Company Description For more than 30 years, Myriad Genetics has led the way in precision medicine by delivering important insights to help people make informed health decisions. As a leading molecular diagnostic testing and precision medicine company, we are dedicated to advancing health and well-being for all. Our innovative genetic tests are used across specialties including oncology, women’s health, and mental health, empowering clinicians to personalize treatment and help their patients take proactive steps toward better outcomes. What inspires us – and you – is simple: Every test, every insight, and every patient story emphasizes our commitment to improving lives through science, innovation, and care. Learn more at Myriad Genetics and follow Myriad Genetics on LinkedIn.

View details: Patient Advocate Triage I

United States

$42.5K - $48.9K / year

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Contact Center Agent

Pearl Interactive Network LLC

Pearl Interactive Network, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Call Center Representative2 days ago

Full Time Remote Mid Level

Role Description Pearl Interactive Network is seeking Seasonal Contact Center Agents (CCAs) to Join Our Talent Community in preparation for future disaster relief efforts. Are you a natural problem solver with a friendly personality? Want to work in a place where your voice is valued and your growth is supported? We’re seeking contact center agents who love helping others, thrive in a team, and want more than just another job. Be the voice that makes a difference! The Contact Center Agent is responsible for answering inbound calls to support hurricane disaster relief needs. - Operation Hours: 8 am - 8 pm EST Monday - Sunday - Compensation: Hourly rate plus $5.09 per hour contributed to the Safe Harbor Retirement Plan, 100% vested immediately. - Preferred Locations: AL, AR, FL, GA, KY, KS, LA, MO, MS, NC, NM, OH, OK, SC, TN, TX, WV Qualifications - High School Diploma or equivalent required - Must be a U.S. Citizen - Must have at least 6 months of customer service-related experience - Basic knowledge of Microsoft Office Suite - Must have high-speed internet connection Requirements - Broadband internet connection with a minimum download speed of 25 Mbps and upload speed of 5 Mbps. No Satellite Connections. - Test your network at speed.cloudflare.com to verify before you apply. - Take a Screenshot: After the test is complete and the screen is resized, take a screenshot that shows the results, including the speed scores, the map, and server details. Screenshot must be uploaded under your profile. - Ethernet cable access. Wi-Fi-only connectivity is prohibited. - Private and secure workspace within your home, away from noise and distractions. - Computer equipment, monitor, and headset provided. Essential Duties and Responsibilities - Serve as a direct point of contact for individuals registering for disaster assistance. - Conduct all calls with patience, tact, and courtesy to determine needs, and provide instructions and/or referrals. - Enter information into Windows-based computer database as required, while following instructions and conducting a scripted interview. - Provide phone numbers and agency referrals as necessary for applicable secondary support organizations and other assistance. - Escalate dissatisfied callers to proper channels. - Display excellent communication and customer service skills and exhibit a high level of professionalism in all communications, such as reading, writing, and speaking English fluently. Physical Requirements - While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk or hear. - The employee is regularly required to sit for prolonged periods of time. - The employee must occasionally lift and/or move up to 10 pounds. - Specific vision abilities required by the job include close vision, distance vision, depth perception, and the ability to adjust focus. Company Description Pearl Interactive Network, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

View details: Contact Center Agent

United States

$15 - $16 / hour

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