Role Description Receives patient/client calls and resolves them in a professional manner leaving the caller with a positive impression of RCM Vituity. - Reviews accounts to determine and take appropriate action, i.e., obtain insurance information, offer appropriate financial assistance, process credit card payment, refer account to a collection agency or refer to the appropriate billing team for further research. - Update patient account and notes appropriately based upon action/request. - Performs pre-verifications to determine eligibility and when to send claims by running online eligibility. - Identify and communicate Patient Services issues. - Handles incoming and outgoing calls. - Performs other duties as assigned by management. Qualifications - Must be able to type a minimum speed of 40 words per minute or 7,000 data entry keystrokes per hour. - Must have a high school diploma or equivalent. - Experience in a healthcare setting or insurance-related field providing patient registration and/or insurance authorization as typically obtained in approximately two (2) years is required. - Related experience in a medical setting preferred. - Previous call center experience is highly desirable. - Customer service experience is preferable. - Fluent in Spanish language, both oral and written is a plus. - Strong customer service experience preferred. - Working knowledge of medical terminology preferred. - Experience with Microsoft Office and Windows software preferred. - Strong written and verbal communications skills required. - Knowledge of medical group practice management systems and PC skills. - Knowledge and understanding of insurance and managed care requirements. - Understanding of health insurance concepts and requirements, including HMO, PPO, Medicare, Medi-Cal, and other federal and state agency programs. - Requires knowledge of medical and billing terminology. - Ability to demonstrate effective customer service skills with internal and external customers. - Ability to make phone calls seeking account resolution. - Ability to promote teamwork. - Flexible and adaptable to an ever-changing environment. - Ability to read and comprehend simple instructions, short correspondence, and memos. - Ability to write simple correspondence. - Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. - Ability to correctly add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. - Perform 10-key by touch. - Work independently with minimal supervision. - Ability to apply common sense understanding to carry out instructions furnished in written, verbal, or diagram form. - Ability to deal with problems involving several concrete variables in standardized situations. - Ability to work overtime during peak periods. Benefits - Superior health plan options. - Dental, Vision, HSA/FSA, Life and AD&D coverage, and more. - Top Tier 401(k) retirement savings plans that offers a $1.20 match for every dollar up to 6% plus discretionary profit-sharing contributions (eligible January following 18 months of service). - Generous paid time off starting 3-4 weeks annually. - Student Loan Refinancing Discounts. - Professional and Career Development Program. - EAP and travel assistance included. - Wellness program. - Purpose-driven culture focused on improving the lives of our patients, communities, and employees.

• Analyzing business information through outbound calls and web searches • Confirming reliable data of businesses using different sources • Gather critical business information in a casual manner or following a script • Outbound phone calls business to business for validation purposes • Researching required information using available resources • Attention to quality of the data and details • Analyze the available information to determine the truthfulness of the business attributes • Meet individual / team targets and call handling metrics • Proactively works and adherence to company procedures, guidelines, and policies

Role Description The Patient Advocate Triage I plays a crucial role in the patient journey at Myriad Genetics. Responsible for processing information in an efficient, accurate, and timely manner. Conducts detail-oriented analysis while recognizing the full cycle process and timeline. Represents Myriad’s values in a professional and courteous manner. Maintains confidentiality through CLIA and HIPAA guidelines. - Process and release a high level of cases in a quick and fast-paced environment. - Analyze documents received utilizing a sample and determine how the pieces cohesively work together to secure coverage. - Support Patient Advocate teams with up-to-date information. - Complete routine tasks with minimum supervision. - Comply with applicable CLIA and HIPAA regulations. Qualifications - High School Diploma or equivalent with at least 1 year of relevant experience, or an associate or bachelor’s degree. - Knowledge of clinical lab systems and/or customer relationship management (CRM) systems a plus. - Comprehensive understanding and use of Microsoft Word, Excel, and Outlook. - Excellent written and verbal communication skills with accurate typing skills of at least 35 words per minute (WPM). - Confidence to manage several tasks simultaneously, often under the pressure of a deadline. - Ability to analyze both from a small detail perspective and a case completeness perspective. Requirements - Lifting Requirements – sedentary work or exerting up to 10 pounds of force occasionally. - Physical Requirements – stationary positioning, moving, communicating, and observing. - Use of equipment and tools that are necessary to perform essential functions of the job. Company Description For more than 30 years, Myriad Genetics has led the way in precision medicine by delivering important insights to help people make informed health decisions. As a leading molecular diagnostic testing and precision medicine company, we are dedicated to advancing health and well-being for all. Our innovative genetic tests are used across specialties including oncology, women’s health, and mental health, empowering clinicians to personalize treatment and help their patients take proactive steps toward better outcomes. What inspires us – and you – is simple: Every test, every insight, and every patient story emphasizes our commitment to improving lives through science, innovation, and care. Learn more at Myriad Genetics and follow Myriad Genetics on LinkedIn.

Role Description Pearl Interactive Network is seeking Seasonal Contact Center Agents (CCAs) to Join Our Talent Community in preparation for future disaster relief efforts. Are you a natural problem solver with a friendly personality? Want to work in a place where your voice is valued and your growth is supported? We’re seeking contact center agents who love helping others, thrive in a team, and want more than just another job. Be the voice that makes a difference! The Contact Center Agent is responsible for answering inbound calls to support hurricane disaster relief needs. - Operation Hours: 8 am - 8 pm EST Monday - Sunday - Compensation: Hourly rate plus $5.09 per hour contributed to the Safe Harbor Retirement Plan, 100% vested immediately. - Preferred Locations: AL, AR, FL, GA, KY, KS, LA, MO, MS, NC, NM, OH, OK, SC, TN, TX, WV Qualifications - High School Diploma or equivalent required - Must be a U.S. Citizen - Must have at least 6 months of customer service-related experience - Basic knowledge of Microsoft Office Suite - Must have high-speed internet connection Requirements - Broadband internet connection with a minimum download speed of 25 Mbps and upload speed of 5 Mbps. No Satellite Connections. - Test your network at speed.cloudflare.com to verify before you apply. - Take a Screenshot: After the test is complete and the screen is resized, take a screenshot that shows the results, including the speed scores, the map, and server details. Screenshot must be uploaded under your profile. - Ethernet cable access. Wi-Fi-only connectivity is prohibited. - Private and secure workspace within your home, away from noise and distractions. - Computer equipment, monitor, and headset provided. Essential Duties and Responsibilities - Serve as a direct point of contact for individuals registering for disaster assistance. - Conduct all calls with patience, tact, and courtesy to determine needs, and provide instructions and/or referrals. - Enter information into Windows-based computer database as required, while following instructions and conducting a scripted interview. - Provide phone numbers and agency referrals as necessary for applicable secondary support organizations and other assistance. - Escalate dissatisfied callers to proper channels. - Display excellent communication and customer service skills and exhibit a high level of professionalism in all communications, such as reading, writing, and speaking English fluently. Physical Requirements - While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk or hear. - The employee is regularly required to sit for prolonged periods of time. - The employee must occasionally lift and/or move up to 10 pounds. - Specific vision abilities required by the job include close vision, distance vision, depth perception, and the ability to adjust focus. Company Description Pearl Interactive Network, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.