Myriad Genetics

Title: Authorization Clerk Location: Salt Lake City, UT, United States Department: General Support Job Description: Description This is a US based remote position. It requires daytime hours Monday-Friday. There will be a set training schedule for the first two weeks. After the training schedule, this position will require a start time between 5am and 7am MST. Responsibilities - Verifies patient insurance coverage timely utilizing phone or online resources - Requests missing documents/information when needed via phone or fax to clinicians - Handles any discrepancies with eligibility or demographic errors by interacting with clinicians and patients - Collaborate and provide process improvement suggestions to Supervisor and management - Participates in educational activities and attends regular staff and department meetings. - Exhibit and manage excellent turn-around time in order to ensure timely authorizations. - Demonstrate flexibility to perform duties wherever volume deems it necessary. - Document activities appropriately in process notes. - Participates in the Quality Assurance plan. - Complies with applicable CLIA and HIPAA regulations. Qualifications - High school diploma or GED equivalent required. - 1-3+ years of experience working in support role within medical billing, health insurance or collections with demonstrated results preferred. - Good problem solving and decision-making skills. - Excellent customer service and phone skills. - Excellent time management, organizational, communication, multitasking and teamwork skills. - Working knowledge of ICD-10, CPT and HCPCS coding (preferred but no required). - Ability to successfully navigate between multiple systems throughout the course of the work day this includes but is not limited to billing software, written Standard Operating Procedures and payer portals. #LI-AO1

Title: Authorization Clerk Location: United States - Remote Department: General Support Job Description: Description This is a US-based remote position. It requires daytime hours Monday-Friday. There will be a set training schedule for the first two weeks. After the training schedule, this position will require a start time between 5 am and 7 am MST. Responsibilities - Verifies patient insurance coverage timely utilizing phone or online resources - Requests missing documents/information when needed via phone or fax to clinicians - Handles any discrepancies with eligibility or demographic errors by interacting with clinicians and patients - Collaborate and provide process improvement suggestions to Supervisor and management - Participates in educational activities and attends regular staff and department meetings. - Exhibit and manage excellent turn-around time in order to ensure timely authorizations. - Demonstrate flexibility to perform duties wherever volume deems it necessary. - Document activities appropriately in process notes. - Participates in the Quality Assurance plan. - Complies with applicable CLIA and HIPAA regulations. Qualifications - High school diploma or GED equivalent required. - 1-3+ years of experience working in support role within medical billing, health insurance or collections with demonstrated results preferred. - Good problem solving and decision-making skills. - Excellent customer service and phone skills. - Excellent time management, organizational, communication, multitasking and teamwork skills. - Working knowledge of ICD-10, CPT and HCPCS coding (preferred but no required). - Ability to successfully navigate between multiple systems throughout the course of the work day this includes but is not limited to billing software, written Standard Operating Procedures and payer portals.

• Develop and execute a territory-specific business plan to meet or exceed sales targets. • Build and maintain strong relationships with psychiatrists, primary care physicians, nurse practitioners, and other mental health professionals. • Deliver impactful clinical presentations and product education to drive utilization of GeneSight testing. • Attend local tradeshows, industry conferences and networking events. • Identify new business opportunities and grow existing accounts through consultative, value-based selling. • Collaborate cross-functionally with internal teams including medical affairs, customer service, and marketing. • Maintain accurate records of sales activity and customer interactions in CRM tools. • Stay informed on industry trends, pharmacogenomics, and competitive landscape.

Role Description - Verifies patient insurance coverage timely utilizing phone or online resources. - Submits prior authorizations to insurances in a timely manner via payer specific portals and vendors. - Ensures all pertinent medical documentation is accurate and present prior to authorization submission. - Follows up with pending authorizations on a regular basis to obtain the current status or to be informed of any action needed in order to obtain the authorization approval. - Communicates any authorization denials to the appropriate staff. - Handles any discrepancies, errors, or omissions of authorization denials and files appeals when necessary for overturn of adverse decision. - Participates in educational activities and attends regular staff and department meetings. - Exhibits and manages excellent turn-around time in order to ensure timely authorizations. - Consistently works in a positive and cooperative manner with fellow team members and management. - Demonstrates flexibility to perform duties wherever volume deems it necessary. - Collaborates with other departments to assist in obtaining pre-authorizations in a cross-functional manner. - Documents activities appropriately in process notes. - Participates in the Quality Assurance plan. - Complies with applicable CLIA and HIPAA regulations. - Stays up to date with SOPS. - Complies with all company and department policies and procedures. - Contributes to a positive work and team culture. Qualifications - High school diploma or GED equivalent required. - 3-5 years of experience working in medical billing, health insurance, or collections with demonstrated results. - Insurance billing experience is preferred. - Good problem solving and decision-making skills. - Excellent customer service and phone skills. - Excellent time management, organizational, communication, multitasking, and teamwork skills. - Working knowledge of ICD-10, CPT, and HCPCS coding (preferred but not required). - Ability to successfully navigate between multiple systems throughout the course of the workday, including billing software, written Standard Operating Procedures, and payer portals. - Preferred authorization experience. Requirements - Lifting Requirements – light work or exerting up to 20 pounds of force frequently. - Physical Requirements – stationary positioning, moving, operating, ascending/descending, communicating, and observing. - Use of equipment and tools necessary to perform essential job functions. Company Description Ready to transform the future of patient care through the power of genetics? For more than 30 years, Myriad Genetics has led the way in precision medicine by delivering important insights to help people make informed health decisions. As a leading molecular diagnostic testing and precision medicine company, we are dedicated to advancing health and well-being for all. Our innovative genetic tests are used across specialties including oncology, women’s health, and mental health, empowering clinicians to personalize treatment and help their patients take proactive steps toward better outcomes. What inspires us – and you – is simple: Every test, every insight, and every patient story emphasizes our commitment to improving lives through science, innovation, and care. If you’re ready to help shape the future of medicine, your work will have a meaningful impact, and your dedication can change lives. We are an equal opportunity employer and place high value on inclusion and belonging. We prohibit discrimination and harassment on the basis of any protected characteristic, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. Since 1991, millions of patients have benefited from our tests. If you’re inspired by science, motivated by purpose, and ready to make a difference, you belong at Myriad Genetics.

Role Description The Supervisor, Patient Advocate leads and develops a high-performing, medium-sized team (typically 8–12 direct reports), with a strong focus on coaching, accountability, and engagement. This role ensures consistent, compassionate service to patients and providers while maintaining compliance with HIPAA requirements and proper handling of Protected Health Information (PHI). The Supervisor has deep knowledge of company products and complex processes/systems, drives team performance, supports workflow improvements, and manages escalations that require sound judgment, professionalism, and effective communication skills. - Manage daily workflow to ensure adequate coverage to consistently achieve service level and productivity goals. - Cultivate a positive, coaching-focused environment that enhances overall team performance. - Provide regular feedback, conduct side-by-side reviews, and support team skill development through structured, ongoing coaching plans. - Partner with the training team to ensure the development and implementation of an effective team training program. - Manage external customer escalations as well as internal cross-functional escalations and difficult cases. - Participate in process improvement discussions and support the rollout and adoption of updated procedures or workflows. - Hire, develop, and train qualified customer service employees. - Conduct routine quality audits to ensure accuracy, professionalism, and compliance with HIPAA and organizational standard operating procedures. - Use reporting and key performance metrics to set realistic team and individual goals. - Interact with patients, clinicians, insurers, sales team and the Customer Service Manager/Director. - Develop relationships cross-functionally and act as a liaison and/or business stakeholder for all other teams. - Escalate systemic technical issues and partner with engineering on requirements, testing, and deployment. - Responsible for the creation and updating of SOPs, escalation paths, and quality assurance frameworks. - Perform annual performance reviews of direct reports and take appropriate promotion or corrective action. - Participate in the Quality Assurance plan. - Comply with applicable CLIA and HIPAA regulations. Qualifications - High school diploma or GED equivalent required; bachelor’s degree preferred. - 3+ years of experience in healthcare, laboratory, life sciences, or customer service environments with at least 1 year of leadership experience. - Extremely versatile and passionate about driving a positive employee and customer experience. - Ability to prioritize tasks, assignments, and mentorship of team members. - Demonstrated strong working knowledge of customer relationship management (CRM), telephony, training, Microsoft, Jira, and other commonly used applications. - Familiarity with managing PHI and understanding HIPAA requirements. - Ability to interpret metrics, provide developmental feedback, and promote a collaborative, patient-centered team culture. - Dependable, detail-oriented, professional and able to build teams and motivate employees while working under pressure. - Effective communication and coaching skills, both verbal and written. - Ability to adapt schedule as needed to meet business needs. - Travel as required. Company Description For more than 30 years, Myriad Genetics has led the way in precision medicine by delivering important insights to help people make informed health decisions. As a leading molecular diagnostic testing and precision medicine company, we are dedicated to advancing health and well-being for all. Our innovative genetic tests are used across specialties including oncology, women’s health, and mental health, empowering clinicians to personalize treatment and help their patients take proactive steps toward better outcomes. We are an equal opportunity employer and place high value on inclusion and belonging. We prohibit discrimination and harassment on the basis of any protected characteristic, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.

• Lead the introduction and clinical adoption of Precise MRD during a phased national launch. • Develop and execute strategic territory plans focused on market expansion, early-adopter engagement, and long-term growth. • Identify and develop strategic oncology accounts that can accelerate regional awareness and utilization of Precise MRD. • Build and maintain strong relationships with community oncology practices, academic centers, and integrated delivery networks.

• Own and drive downstream marketing strategy and activation for the genetics expert customer segment, with a focus on MyRisk and RiskScore products. • Collaborate on and translate defined positioning, messaging frameworks, and value propositions into downstream creative, collateral, and campaigns across owned, earned, and paid channels. • Lead development and execution of integrated downstream marketing plans that span the full funnel, including awareness, education/nurture, and conversion. • Partner closely with cross functional teams in Marketing, Product, Sales, Corp Comms, and Medical Affairs to ensure field readiness and effective adoption. • Gather and synthesize customer insights, competitive intelligence, and market trends within genetic expert practices to inform downstream strategy & activation.

• The Patient Advocate will handle a variety of complex inbound and outbound inquiries to assist and empathize with our customers. • Responsible for coordinating testing services for patients by reviewing test request forms and additional documentation submitted with a patient specimen to ensure accurate and timely testing. • Working with healthcare providers to complete the required documentation and sample submission. • Confirming insurance eligibility and benefit levels. • Communicate with patients to explain insurance coverage benefits and test information including process and turnaround time. • Independently manage assigned work and meet production and quality metrics. • Identify issues and trends and collaborate with your team and leadership to develop best practices to ensure we are providing the best service and experience to all customers.

Role Description Work to develop a full understanding of the content and then execute the area business plan to achieve the fulfillment of plan objectives/requirements. - Execute area level account targeting strategy to fulfill targeting strategy requirements. - Manage customer needs assessment. - Manage critical relationships and set account relationship development objectives staff. - Monitor area strategy effectiveness. - Ensure performance requirements are met. Administration - Review and audit expense reports in a timely manner. - Evaluate appropriate use of resources to ensure attainment of profitability goals. - Ensure timely and accurate submission of administrative requirements. - Monitor and reinforce the use of the Customer Relationship Management (“CRM”) and Salesforce.com. People Development / Management - Ensure that all reporting personnel have Field Rides and Coaching Reports (completed within 72hrs) a minimum of 2x per Quarter. - Align reporting personnel’s annual goals and measurements to be consistent with the priorities of the business. - Execute a cadence of interim reviews to ensure reporting personnel’s work is focused on key priorities and create accountability for results and the measurement process. - Ensure that development and training plans are in place for all reporting personnel to enable the achievement of personal and professional goals to assume increased levels of responsibility. Requirements - At least 10 years of sales experience in diagnostic testing, molecular testing, medical device, and/or specialty pharmaceutical sales required. - Specific knowledge in women’s health and/or oncology areas is preferred. - Minimum 5 years of sales leadership success required. - Bachelor's degree required. - A minimum of 70% travel required. - Excellent time management, scheduling, and organizational skills. - Ability to manage multiple tasks in a fast-paced environment. - Ability to work independently and as a contributing team member. - Ability to sense the importance or impact of issues and situations and take appropriate actions. - Must be flexible, innovative, strategic, and self-motivated. - Must have the flexibility to work extra hours to meet corporate and departmental goals. - Strong communication, interpersonal, and organizational skills. - Demonstrates values and ethics that support Myriad's mission, goals, and professional code of conduct. - Track record of demonstrating integrity, even when inconvenient. - Ability for extensive overnight travel is needed. Company Description For more than 30 years, Myriad Genetics has led the way in precision medicine by delivering important insights to help people make informed health decisions. As a leading molecular diagnostic testing and precision medicine company, we are dedicated to advancing health and well-being for all. - Our innovative genetic tests are used across specialties including oncology, women’s health, and mental health, empowering clinicians to personalize treatment and help their patients take proactive steps toward better outcomes. - We are an equal opportunity employer and place high value on inclusion and belonging. - Myriad provides an expanding portfolio of advanced genetic and tumor genomic testing solutions, meeting the specific needs of clinicians and their patients – supporting every step of the cancer care journey – spanning previvorship, screening, treatment, and survivorship.

Role Description The Spec II Reimbursement is responsible for collecting on all outstanding balances for a specific group of payors to ensure maximum reimbursement. This role involves more complex tasks including payor research, root cause analysis, and problem resolution resulting in increased revenue. - Responsible for collecting on all outstanding balances for a specific group of payors to assure maximum reimbursement. - Work aged accounts, process appeals and corrected claims, research and reconcile credit balance accounts, and process adjustments as needed. - Interact with payers and management team to ensure timely collections of accounts. - Demonstrate excellent performance by: - Identifying and resolving AR related issues with sustained improvement in cash collections. - Regularly demonstrating independent collection, problem identification, and resolution skills. - Escalating and resolving issues with payor supervisors, managers, and provider relations. - Participating in team meetings and collaborating with Reimbursement Specialists across the enterprise to replicate payor best practices. - Comply with applicable CLIA, HIPAA, and Compliance standards. Qualifications - High school diploma or GED equivalent required. - 3+ years of experience working in medical billing or revenue cycle. - Proven track record of high performance. - Excellent organizational, communication, multitasking, and teamwork skills. - Regularly demonstrate independent collection problem identification and resolution skills. - Demonstrate ability to escalate and resolve issues with payor supervisors, managers, and provider relations. - Display exemplary teamwork, professionalism, and time management. - Ability to stay updated on industry trends, regulatory changes, and best practices in medical billing and reimbursement. - Proficiency in medical billing software and electronic health records (EHR) systems. - Working knowledge of ICD-10 and CPT codes. Requirements - Lifting Requirements – light work or exerting up to 20 pounds of force frequently. - Physical Requirements – stationary positioning, moving, operating, ascending/descending, communicating, observing, pushing or pulling, and reaching. - Use of equipment and tools necessary to perform essential job functions. Company Description For more than 30 years, Myriad Genetics has led the way in precision medicine by delivering important insights to help people make informed health decisions. As a leading molecular diagnostic testing and precision medicine company, we are dedicated to advancing health and well-being for all. Our innovative genetic tests are used across specialties including oncology, women’s health, and mental health, empowering clinicians to personalize treatment and help their patients take proactive steps toward better outcomes. What inspires us – and you – is simple: Every test, every insight, and every patient story emphasizes our commitment to improving lives through science, innovation, and care. Learn more at myriad.com and follow Myriad Genetics on LinkedIn.